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Reviews of Hampton Inn San Francisco Downtown/Convention Center

3 out of 5
Hampton Inn San Francisco Downtown/Convention Center
942 Mission Street, San Francisco, CA

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 127 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 84 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was great, however the surroundings at times were a little sketchy as a sign of the current times in San Francisco. There are efforts to make it better that I hope continue.
Stayed 2 nights in Apr 2024

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Amanda

Liked: Staff & service, property conditions & facilities
It’s a beautiful hotel BUT our room was extremely small, the bed was really uncomfortable (hard bed) and every time the AC turned on it would make a noise the entire time, it woke me up the entire night.
Stayed 1 night in May 2024

8/10 Good

Enrique

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel but one block away from dirty streets with homeless people People need to be warned not to make a wrong turn away from union square
Stayed 2 nights in Apr 2024

2/10 Terrible

Alexis

Disliked: Staff & service
Stayed 1 night in May 2024

8/10 Good

George

Liked: Cleanliness, amenities, property conditions & facilities
I loved the location as it was close to the SFMOMA which is where I wanted to go. The negative is the that the neighborhood is a little run down but it was close enough to other places so I could uber or take public transit to.
Stayed 2 nights in May 2024

2/10 Terrible

Charity, las vegas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
After staying with Hampton for years I have never stayed in one so far from the Hampton standard. This hotel is not safe, there are many homeless and people loitering around the building. Also I was advised there are no food locations that will deliver to this hotel, and if you want food delivered you have to use a deliver service like Uber Eats. Later we found out that is not true. In addition the staff did not provide the standard information expected at a Hampton, what the Wi-Fi is, where the gym is located, etc. The room is 190sq ft not the Hampton normal, there is an odd smell to the room and the hotel itself, also the only view was of an alleyway. The security is further compromised with a this hotel sharing a wall with an abandoned building. Oh and on security... there is none per the front desk staff. One small word on the breakfast, which we were grateful they had, but it was the same powder eggs and sausage patties for 3 days in a row. My recommendation is to avoid at all cost! this location is not a Hampton and you should not expect Hampton's standard of stay here.
Stayed 3 nights in Feb 2024

2/10 Terrible

Elah, Oak Park

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This place is terrible. Disgusting. The room is depressing. The window was facing a bricks wall which made it very depressing to be in the room. Hotel parking is $65 and the public parking which is 7 min walk, was $45. The keys to the room didn't work so we had to wait for someone to come with us and open the room door every time we arrived. Garbage at the entrance of the hotel and everywhere. This place should cost not more then $30 per night. Also they over charge us $150 and I have to dispute and fight the get my money back. Very very bad experience.
Stayed 1 night in Apr 2024

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To be clear this Hampton Inn location is right in the SF Tenderloin District. It's not that you are literally dashing the tents, sleeping bags and sidewalk disasters. They do employ a Doorman but the hours are very limited. Forget it if you are on a early schedule. You will be acosted by a Street petson. Its definitely to the level of unsecure. Their e card elevator system is weak at best. Your just supposed to figure out where to tap your e card to some unmarked reader. Forget it if there is low to no lighting. You would never see the black card reader. After you tap your e card, on the reader, you have to select your floor destination in a timely fashion. Too slow, start over. After multiple times of this dog and pony show it gets old really fast. Having your e card recommissioned doesn't help. Same Ol' Same Ol'. But the worse part of this Hampton Inn. The unwillingness of the check in staff to pivot if their systems go down. We had a confirmed, paid for reservation that they were able to see, validate the room designation but not commission the e room keys as their system went down. We asked if Management would e key us in, but that was not something they were willling to do. Their solution; come back hours later and try again. They did keep our luggage and allowed in/ out rummaging into the luggage privelages.
Stayed 6 nights in Apr 2024

8/10 Good

Lana

Business traveller, Travelled with partner
The staff was great
Stayed 1 night in Apr 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The maintenance is not bad in terms of the location and price. There are homeless people at the back street but it is not something the hotel can do.
Stayed 2 nights in Apr 2024

6/10 Okay

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is very clean. Not much for amenities, but it was very clean. The neighborhood is very dirty and felt unsafe at times.
Stayed 3 nights in Apr 2024

10/10 Excellent

maya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
some home less people around but not bad just be alert and safe but hotel is safe with security, breakfast service so good and people are nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Marietta

Stayed 1 night in Feb 2024

8/10 Good

Robert

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Was good
Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Good location, bad (individuals) shacked up on the streets/sidewalks!
Stayed 2 nights in Apr 2024

6/10 Okay

Rosa

Travelled with group
Disliked: Cleanliness
Near transportation
Stayed 3 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice little spot to stay for a giants game.
Stayed 1 night in Apr 2024

6/10 Okay

Guadalupe

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Such a weird spot! So much homeless all around. They take you car and vallet a block away they said but my gps on it shows right across the street. Rooms are tiny. Overall clean breakfast was good. I wouldn’t stay here again if I’m honest!
Stayed 1 night in Apr 2024

4/10 Poor

Eduardo

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Rocky Parajuli on 9 Apr 2024
Hello Eduardo,Thank You for choosing Hampton Inn Downtown San Francisco for your stay. Please accept my sincere apology from the entire management team that we failed to exceed your expectation in certain areas. I brough your inconveniences to all the departments and I am certain that your experience will surely be different on your next visit.We definitely would like to request you to provide us another opportunity to turn around your experience into a good one. If you are in the area and would like to stay with us, please do not hesitate to reach us out and we will be more than happy to make a reservation for you.Thank You.Sincerely,Rocky ParajuliFront Office Manager

2/10 Terrible

Gina

Disliked: Cleanliness, property conditions & facilities
I didn’t feel comfortable. So I had to stay at another hotel
Stayed 2 nights in Mar 2024

8/10 Good

Sarah Joy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great.. rooms are right size and is clean.. got a nice view at night.. the side where we parked our car is too dark , not much lights so I felt unsafe until i reached the door of the hotel
Stayed 1 night in Mar 2024

2/10 Terrible

Cruz

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don't have parking and nearby parking is very expensive.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect,love the breakfast it's so delicious 😋
Stayed 2 nights in Mar 2024

6/10 Okay

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scary area
Stayed 3 nights in Mar 2024

10/10 Excellent

ALLAN

Liked: Cleanliness, staff & service, property conditions & facilities
All around good place to stay
Stayed 3 nights in Mar 2024

10/10 Excellent

itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Dayanara

Travelled with family
Disliked: Staff & service
The valet person was hardly paying attention to us whenever we asked about our car and would only give us short answers. We eventually got out car back, but it took a while for this to happen.
Stayed 1 night in Mar 2024

10/10 Excellent

Izlia Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are so nice and it is well located
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The staff was excellent. Gemma at the front desk was very helpful.
Stayed 1 night in Feb 2024

6/10 Okay

Sandi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We were safe inside the hotel, but the sidewalks on all sides were covered with homeless and loud violent people (worse than downtown San Diego where I live). Room was clean. TV remote had caked up dirt between the buttons. Fridge didn’t work. The replacement they brought also didn’t work. The heater was so loud it made sleeping difficult. Breakfast both days was good. The rooftop sitting area had a cool view around the area without being close to the crime.
Stayed 2 nights in Feb 2024

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A reasonable hotel for a one night stopover in SF. The staff were helpful but the breakfast choices were limited, and I was very disappointed that all the crockery and cutlery were disposable, both in the room and at breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Stayed 3 nights in Feb 2024

2/10 Terrible

Silvi

Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No parking area u have to pay for valet
Stayed 1 night in Feb 2024

8/10 Good

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Shopping nearby was great.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael, Honoluluha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the bad reviews that i read about homeless people around the area, I still feel safe.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
Everything is good
Stayed 3 nights in Dec 2023

4/10 Poor

Dayna

Liked: Staff & service
The rooms surrounding us were loud til 3 am. Our room windows looked right into their room window. Have no idea where they parked my car. Floors were dirty
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great little place! Super clean, friendly staff, nice breakfast. Located downtown, we walked to the Warfield took maybe 6 minutes! I would for sure recomend!
Stayed 1 night in Feb 2024

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice overall, but the room was so small that they didn’t even try to fit a desk - not convenient for business travelers. The surrounding area was frightening, with junkies milling about and dancing, high in the alleyways near the hotel. I would not recommend that women traveling alone, or others that don’t feel comfortable potentially needing to defend themselves, stay here.
Stayed 3 nights in Jan 2024

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Skye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024

10/10 Excellent

Beatriz

Stayed 2 nights in Dec 2023

4/10 Poor

mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
dungeon
room was clean, had a window that faced the other rooms window. no sunshine, no view, just views of the walls... wished I would have been told that or explained to about it.... staff was nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Corazon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The artwork, cleanliness, enough space to entertain, breakfast place is roomy and clean. Staff are helpful, thanks to Jobelle .
Stayed 3 nights in Jan 2024