Standard Room, 2 Queen Beds
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Reviews of Hotel Point Loma

2 out of 5
Hotel Point Loma
2933 Fenelon St., San Diego, CA

Reviews

6.4
Rating 10 - Excellent. 29 out of 90 reviews" "
Rating 8 - Good. 15 out of 90 reviews" "
Rating 6 - Okay. 13 out of 90 reviews" "
Rating 4 - Poor. 10 out of 90 reviews" "
Rating 2 - Terrible. 23 out of 90 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Itzel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice beds, quiet. Things I didn't like: the wifi didn't work. They charged me $10 extra for fees, I don't know what kind of fees, I don't think it was fair
Stayed 1 night in Apr 2024

4/10 Poor

Brian

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The place is a remodeled older motel from the 50's It is very clean and nice. the rooms are extra small and the issues were a broken tv, the refrigerator was warm when we arrived and the room had no table or chair. The kitchen had no kitchen stuff, pots, pans or plates etc. There were a lot of extra charges that were not listed on the website for pets and they charged extra for house cleaning.
Stayed 2 nights in Apr 2024

10/10 Excellent

matthew

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff definitely care and make it as nice as possible- the linens were great and everything was very clean.. thank you guys!
Stayed 2 nights in Apr 2024

6/10 Okay

Olivia

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
I liked this place the staff was nice. But my car gas got sciphened my gas in the night
Stayed 1 night in Apr 2024

8/10 Good

Allie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rest break near to city centre & other attractions. Staff were friendly & helpful. Room was very spacious with large, comfortable bed & tv. The hotel had everything we needed. Bathroom could do with a little mend as one of the fixtures were loose but, apart from this we were all set. Parking was near to our door. Very good price for the night as well. Thanks
Stayed 1 night in Apr 2024

10/10 Excellent

Anny

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Julio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff were annoying trying to charge for anything. They charged $10 for internet that was never used. The property details states they’re pet friendly but charge a pet fee. Staff is overbearing and there’s no privacy. Very noisy in the mornings.
Stayed 2 nights in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and recently renovated it seemed. Definitely higher quality for an affordable rate. The area is much nicer then staying close to the airport on the opposite end closer to downtown. Less homeless and crime. Loads of restaurants and shopping. Also, just a block away from fisherman’s wharf.
Stayed 1 night in Mar 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The wifi password was confusing and the office hours were not convenient to resolve this. The parking lot was too small and had to park on the street. There was mildew under the bathroom sink. Otherwise it was clean, safe, quiet, perfect for my needs.
Stayed 4 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very quick check in. Very clean room
Stayed 1 night in Feb 2024

2/10 Terrible

D

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was charged for 2 queen beds , was given 2 xl twin , bathroon door did not close , no chair or luggage stool and have to place belongings on floor . only one outlet near mini fridge that do not cool. , night side lamp did not work , Bed only had flimsy blnket no comferter,Clock /alarm not working ,had to give another $50 when checking in despite alredy paying for room . Hasseled over service dog .
Stayed 1 night in Feb 2024

6/10 Okay

Jeffery

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness
Noisy
Stayed 1 night in Feb 2024

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room, it looked okay on Expedia. When I arrived I was told my room is "over there, around the corner to the right." It was in an alleyway that looked super unsafe. Had a no tell motel vibe. The room was very small, not even a chair to sit in or small table but a huge dresser lol. the kitchenette lacked pans and silverware, glasses and cups. Basically, this room was nothing like what I saw in the add. So after 30 minutes I cancelled and left. I felt that I was mislead, that the location of the room was super sketch and knew that it was going to be an unenjoyable stay. I asked Expedia to negotiate with the owners for a refund even if partial. Pt Loma Hotel refused any compensation even though I never stayed there. Moving forward, I will deal with with my credit card company. My advice, don't stay here even in a pinch and if you think it couldn't be that bad see for yourself before you pay. I would not have stayed in the room they gave me even if it was free.
Stayed 3 nights in Jan 2024

8/10 Good

Charles

Business traveller
Liked: Cleanliness
Inadequate parking,
Stayed 1 night in Jan 2024

8/10 Good

Michaelea

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024

10/10 Excellent

jen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and they were very accommodating. The room was clean and if u want to do a later check out they qill do thier best to make sure everything can be possible. The gueat on the top floor werent so much of a big help but it qill do. Probably get a room in the upstairs next time.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

nathalia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Maria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Philip

Liked: Amenities
I enjoyed staying at this property.
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Nathaniel

Disliked: Amenities, property conditions & facilities
The room was decent. However, the staff tried to charge extra money for a deposit until I caught their malicious intent. The cleaning staff were friendly However management on property were not friendly.
Stayed 5 nights in Dec 2023

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The service was great and the price reasonable.
Stayed 1 night in Dec 2023

2/10 Terrible

Onesimo

Stayed 1 night in Nov 2023

4/10 Poor

Brent

Disliked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

COLLEEN, Buckeye

Stayed 1 night in Nov 2023

6/10 Okay

Ning-Chiao

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not bad except blanket is too thin and heater is not warm. It was too cold to sleep well at night. No hangers to hang a jacket or cloth.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Fair stay.
Overall the property needs a face lift. There's good potential in making this hotel that small & quaint place to stay. The upstairs balcony can fit some outdoor furniture with outdoor lighting lamps. The room that I was in was large for one person, however, there was no closet, dresser, desk with chair to study. The lamp shade was missing its swivel , thus causing the shade to fall off. The bathroom definitely needs alot of improvement.
Stayed 1 night in Nov 2023

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Hotel was close to the event we were attending. Manager Neil was very courteous and friendly. The front door was missing bottom weatherstripping so cold air can come in. Air conditioner was louder than normal it seemed and there was a lot of noise coming from neighbors and vehicles.-more than we were accustomed to.
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has been totally renovated. A real nice small property with friendly staff. Clean room with full cable tv. Very impressed
Stayed 1 night in Oct 2023

10/10 Excellent

Iskandar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great rate, nice location, friendly front desk guy “Neal” and room is clean. I definitely stay here again in the future
Stayed 1 night in Oct 2023

4/10 Poor

Fernando

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Even though it stated that parking was included there was no parking available. I was traveling with my baby so I requested a non-smoking room, when we got the room it smelled like smoke and had cigarette burns in the sofa, when I asked to change rooms the staff told me that it used to be a smoking room but they could asure me that nobody had smoked there in the last 6 months…they didn’t let me change rooms.
Stayed 1 night in Oct 2023

2/10 Terrible

mike

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The person behind the desk argued that i made two reservations via Expedia. I had to show him I didn’t like that the guy was trying to double charge me
Stayed 1 night in Oct 2023

10/10 Excellent

Nueve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with my room. It’s very clean. Friendly & kind staff. I’d stay again on my next visit to San Diego. I really like the bright lights outside the building.
Stayed 4 nights in Oct 2023

8/10 Good

William

Stayed 1 night in Oct 2023

8/10 Good

Christina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The set up was great. There was a cook top, microwave, sink and small refrigerator. The bed was average comfort however there was only ONE pillow. The room was very clean. The guy that checked me is was super friendly as was the cleaning lady. I would definitely stay here again, definitely for the price point of a last minute overnight stay,
Stayed 1 night in Oct 2023

6/10 Okay

Hong

Easy to find and close to airport
Stayed 3 nights in Sep 2023

10/10 Excellent

guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent outside lightning, comfortable beds very clean and great coffee. Will definitely be staying again
Stayed 2 nights in Oct 2023

2/10 Terrible

joe

Stayed 1 night in Oct 2023

8/10 Good

Kevin, San Ramon

Stayed 1 night in Sep 2023

10/10 Excellent

joseph, san jose

Liked: Cleanliness, property conditions & facilities
The cleanliness Didn't like the coffee maker
Stayed 1 night in Sep 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed 1 night to go fishing the next morning. Very convenient location and I was able to park my car at the hotel and walk to the landing for my fishing trip!
Stayed 1 night in Aug 2023

8/10 Good

Kari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Check in was great! Neil (I believe his name was) was professional and very accommodating. Parking spaces not the best, small and limited.
Stayed 1 night in Aug 2023

8/10 Good

Ben

Liked: Staff & service, property conditions & facilities
Small room but clean
Stayed 1 night in Aug 2023

6/10 Okay

Delton

Liked: Cleanliness
I paid extra for a room with a kitchen. The kitchen appliances were fine but I had to ask for pot and pans and received only a couple of pans and no plates, bowls or cups.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Access to freeway and location.
Stayed 1 night in Aug 2023
Response from Neel Shah on 7 Aug 2023
Hello Guest, It gives us great pleasure in knowing that you had an enjoyable stay. Thank you for choosingour hotel.Thank you

10/10 Excellent

Marina

Stayed 1 night in Aug 2023
Response from Neel Shah on 8 Aug 2023
Dear Guest, It gives us great pleasure in knowing that you had an enjoyable stay. Thank you for choosingour hotel.Thank you

4/10 Poor

Daniel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No ice available on premises. Sulfur smell seem to be coming from sink/ water. Lot of street noise. Bathroom door did I not close all the way.
Stayed 1 night in Jul 2023
Response from Neel Shah on 31 July 2023
Dear Guest, Thank you for your review. We're sorry that your stay with us did not meet your expectations.Please be assured that the issues that you mentioned will be addressed by our team. Weappreciate your feedback, as it helps us to continuously make improvements to our hotel. Wehope to have an opportunity to welcome you back for a better experience in the future.