Lobby

Reviews of Quality Inn Midvale - Salt Lake City South

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 196 out of 1007 reviews" "
Rating 8 - Good. 187 out of 1007 reviews" "
Rating 6 - Okay. 180 out of 1007 reviews" "
Rating 4 - Poor. 177 out of 1007 reviews" "
Rating 2 - Terrible. 267 out of 1007 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Mattress was comfortable. Pillows were lumpy. Towels were thin. Breakfast ok- carb heavy. Staff was responsive but unfriendly. Located next to the front runner for access to public transit. Pool and jacuzzi were out of service.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the mattress comfortable, but we apologize for the issues you encountered with the pillows, towels, and breakfast offerings. We'll address these concerns promptly to ensure improvements. We're also sorry for the inconvenience regarding the pool and jacuzzi being out of service. Your comments about the staff's friendliness will be addressed with our team. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We experienced a loud neighbor one of our 3 nights and the walls seem to be a bit thin, but overall it was very clean and a good stay!
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you had a good stay overall and found the hotel to be clean. We apologize for the inconvenience caused by the noise from a neighboring room. We'll look into ways to address soundproofing to ensure a more peaceful experience for our guests. We appreciate your input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Donald, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another memorable stay in the future.Sincerely, Hotel Manager

8/10 Good

ERIK

Friendly staff, spacious room. Wished there were a little desk/reading lamp on the desk - The overhead lighting was a bit harsh. Overall, pleasant stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Apr 2024
Dear ERIK,Thank you for your feedback and rating! We're glad to hear that you found our staff friendly and your room spacious. We appreciate your suggestion regarding adding a desk/reading lamp for a more comfortable lighting option, and we'll certainly take that into consideration for future improvements. We're pleased that overall you had a pleasant stay, and we hope to have the opportunity to welcome you back for another enjoyable experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Sheila, Stone Mountain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Homeless people in the area.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Guest,Thank you for your review and for choosing to stay with us. We appreciate your feedback regarding the presence of homeless individuals in the area. While we strive to provide a safe and comfortable environment for all our guests, we understand that external factors may impact your experience. We will continue to monitor the situation and work with local authorities to ensure the safety and well-being of our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Jackie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your experience with us. If there are any specific areas where we can improve, please feel free to let us know. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

4/10 Poor

Chuck

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ceiling in shower falling apart, (Drywall) Hairs in Bathtub, A/C not working
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we will promptly address the issues mentioned with our maintenance team to ensure they are resolved. We strive to provide a comfortable experience for all our guests and regret falling short in this instance. If you decide to give us another chance, we would be grateful for the opportunity to exceed your expectations.Sincerely, Hotel Manager

8/10 Good

bruce, Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
The mattress was excellent
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for your review on Expedia. We're glad to hear that you found our mattress excellent during your stay. Your feedback is valuable to us, and we will strive to maintain the quality of our accommodations. If there's anything else we can improve upon to make your next visit even better, please let us know. We hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Terrible

Gicel, Gatineau

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The beds had a hole in the middle, the pillows are small cushions, the towels are child-sized. Breakfast only coffee, bread and waffles, there was no yogurt muffins. The hpusekeeping service did not come for two days to clean and the day they came they only changed the towels and trash. Terrible hotel!
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,We sincerely apologize for the subpar experience you had at our hotel. Your feedback is invaluable, and we are addressing the issues you mentioned with our team immediately. This is not reflective of our usual standards, and we would appreciate the opportunity to make this right. Please reach out to us directly so we can discuss your experience further.Sincerely, Hotel Manager

6/10 Okay

Sebastian

You get what you pay for.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We understand that value for money is important, and we're sorry to hear that your experience did not fully meet your expectations. Your comments are valuable to us, and we will use them to improve our offerings. If there's anything specific you believe we can do better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Soliman Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
Its not that great and staff ia not very nice !
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Providing excellent service is a top priority for us, and we regret that our staff did not meet your expectations. Your feedback is invaluable, and we will address this issue with our team to ensure improvements are made. If there are any specific concerns you would like to discuss further, please do not hesitate to reach out to us directly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Poor

Mitch

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. We would greatly appreciate it if you could provide us with more details regarding your concerns so that we can address them promptly and ensure a better experience for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Cezary, WESLEY CHAPEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our utmost priority, and we're delighted that you enjoyed your time at our hotel. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future!Sincerely, Hotel Manager

4/10 Poor

Deb

Disliked: Staff & service, property conditions & facilities
The staff was amazingly rude. The toilet did not inflush. Inreported at 9 am andd it was still not dixed at 7 pm.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to hear that our staff did not provide the level of service we strive for and that there was an issue with the toilet in your room. This is not indicative of the high standards we aim to uphold. We have addressed these issues with our team to ensure they are properly addressed and do not recur in the future. Sincerely, Hotel Manager

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the nice film bed. I slept better than I have in two years. Everything was great!!!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you loved our comfortable bed and had such a great night's sleep during your stay. Your satisfaction is our top priority, and we're thrilled that everything met your expectations. We hope to have the pleasure of welcoming you back for another restful stay soon!Sincerely, Hotel Manager

2/10 Terrible

Sherry

Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Apr 2024
Dear Guest,We're sorry to hear about your experience. If you could provide more details about what went wrong, we'd appreciate the opportunity to address your concerns and improve our services. Your feedback is valuable to us, and we strive to ensure all our guests have a pleasant stay. Please feel free to reach out to us directly to discuss your experience further.Sincerely, Hotel Manager

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the services
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

4/10 Poor

Weston

Disliked: Property conditions & facilities
Response from Hotel Manager on 24 Mar 2024
Dear Weston,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff was friendly!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,Thank you for sharing your positive experience with us on Expedia. We're delighted to hear that you found our staff to be friendly. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Matthew

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Lots of small roaches
Stayed 7 nights in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Matthew,We apologize for the inconvenience caused by the presence of roaches during your stay. Ensuring a comfortable and pest-free environment for our guests is a top priority, and we take reports of pest sightings very seriously. Our pest control team will be notified immediately to address the issue and implement necessary measures to prevent a recurrence. Please accept our sincere apologies for any discomfort this may have caused. However, please note that we have a vigorous pest control program and make sure that there are no bugs, roaches or any other pests in our rooms.Sincerely, Hotel Manager

8/10 Good

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay close to Ski Bus to Big Cottonwood!
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found our location convenient for accessing the Ski Bus to Big Cottonwood. We appreciate your recommendation and look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service / Front Desk was very friendly and attentive.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that our customer service team provided you with friendly and attentive service. Guest satisfaction is our top priority, and we're thrilled that we could meet your expectations. We look forward to hosting you again soon.Sincerely, Hotel Manager

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean with the basic amenities at a great price.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Guest,Thank you for your review. We're glad to hear that you found our hotel clean and equipped with the basic amenities you needed. We aim to offer great value for our guests, and we're pleased that you found the price to be favorable. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Okay

David

Liked: Cleanliness, staff & service
The room was clean and the staff was fine. My biggest disappointment was the breakfast without eggs or meat.
Stayed 6 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you found your room clean and our staff accommodating. We apologize for the disappointment regarding the breakfast offerings. Your feedback is valuable to us, and we'll take it into consideration for future improvements. We hope to have the opportunity to welcome you back for an even better experience.Sincerely, Hotel Manager

8/10 Good

Robyn

Travelled with family
Liked: Staff & service
Disliked: Amenities
Manager was nice and friendly .
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear Robyn,Thank you for your feedback! We're glad to hear that you found the manager nice and friendly. Providing excellent service is important to us, and we're pleased that you had a positive interaction with our manager. If there's anything specific you think we could improve to earn a higher rating next time, please let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

6/10 Okay

Sara

Disliked: Amenities
They were rude
Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're deeply sorry to hear that you found our staff to be rude during your stay. Providing excellent customer service is a top priority for us, and we sincerely apologize for any interactions that fell short of our usual standards. Your comments will be addressed with our team to ensure that we uphold our commitment to friendly and courteous service. Sincerely, Hotel Manager

4/10 Poor

Gary, Tooele

Business traveller
Disliked: Staff & service, property conditions & facilities
Poor breakfast, no tissue and bed bottom melt scratches my leg!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Gary,We apologize for the issues you encountered during your stay. Your feedback regarding the breakfast, the lack of tissue, and the discomfort caused by the bed frame is concerning, and we regret any inconvenience or discomfort you experienced. Please know that we take your comments seriously and will address these issues promptly to ensure they are resolved. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Sooraj, Salt Lake City

Disliked: Staff & service, amenities, property conditions & facilities
Customer service, cleanliness,
Stayed 1 night in Feb 2024
Response from Hotel Manager on 29 Feb 2024
Dear Guest,Thank you for sharing your feedback. We're disappointed to hear about your experience regarding customer service and cleanliness. Please accept our sincerest apologies for any shortcomings you encountered during your stay. Your feedback is invaluable to us, and we will address these issues to ensure they are rectified.Sincerely, Hotel Manager

10/10 Excellent

daniel

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Guest,Thank you for your excellent rating! We're delighted to hear that you had a fantastic experience during your stay with us. If you have any additional feedback or if there's anything specific you enjoyed about your time at our hotel, please feel free to share. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

6/10 Okay

Kashia

Liked: Cleanliness
The lobby smelled like smoke.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Guest, Thank you for posting your candid review. We are very sorry for the inconvenience caused to you because of the smoke smell, which made your stay undesirable. We have informed our staff to look into this issue and make sure such incidence does not happen again. We will surely work on improving the environment, so next time you visit us, you really have a comfortable stay. Sincerely, Hotel Manager

10/10 Excellent

Michelle

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had an excellent experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests are our top priorities. We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jasm

Stayed 4 nights in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Guest,Thank you for taking the time to leave a positive review! We're thrilled to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

6/10 Okay

Ashlee

Stayed 6 nights in Jan 2024
Response from Hotel Manager on 20 Mar 2024
Dear Ashlee,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Ashlee

Travelled with family and small children
Disliked: Staff & service
I didn't like them coming in if I didn't answer. There were 2 stains on the sheets that will wash right out. They kept our deposit. We were going to do another week, not now.
Stayed 7 nights in Jan 2024
Response from Hotel Manager on 3 Feb 2024
Dear Ashlee,We apologize for any inconvenience caused by our housekeeping team entering your room without your response. Your comfort and privacy are important to us, and we will address this issue with our staff to ensure that proper procedures are followed in the future. Regarding the stains on the sheets and the retention of your deposit, we take cleanliness and guest satisfaction seriously. We will investigate the matter further and take appropriate action to ensure that our standards are upheld. We apologize for any disappointment this may have caused.Sincerely, Hotel Manager

10/10 Excellent

Karl

Disliked: Property conditions & facilities
1st room, refrigerator didn’t work, freezer had defrosted and no one cleaned up the water. Moved to another room, water had been turned off. Was provided a 1hour estimate of when the water would be back on, that estimate wasn’t realistic.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered with the refrigerator, water issue, and the inaccurate estimate provided. This is not the level of service we aim to provide, and we appreciate your understanding. Your feedback is crucial, and we will address these issues promptly to ensure a more comfortable experience for our guests.Sincerely, Hotel Manager

8/10 Good

Christopher

Disliked: Staff & service, amenities, property conditions & facilities
Property is ok... its just under staff but feels nice
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your 4 out of 5 rating and your positive comments about the property's ambiance. We apologize for any inconvenience caused by the understaffing. We are actively addressing this concern to ensure a more seamless and enjoyable experience for our guests. Sincerely, Hotel Manager

8/10 Good

Kaseem

Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Guest,Thank you for your rating on Hotels.com. We appreciate your feedback. If there are specific areas where we can improve and make your future stays even better, please let us know. Your satisfaction is important to us, and we look forward to the opportunity to provide an even more enjoyable experience during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Fawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for your outstanding 10 out of 10 rating! We are delighted to hear that you had an excellent experience during your stay. If there are specific aspects or services that contributed to your satisfaction, we would love to hear more about them. Your positive feedback is greatly appreciated, and we look forward to the pleasure of hosting you again for another fantastic stay.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Value for your money
Very comfortable. Clean
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Guest,Thank you for taking the time to leave a positive review. We're thrilled to hear that you found the accommodations very comfortable and clean. Your feedback is valuable, and we appreciate your positive comments regarding the value for your money. We look forward to hosting you again for another great stay.Sincerely, Hotel Manager

10/10 Excellent

Kingsley

Liked: Cleanliness, amenities
Good
Stayed 1 night in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Guest,Thank you for your brief but positive review! We're glad to see that you had a good experience. If you have any specific feedback or suggestions for improvement, feel free to share. We appreciate your rating and hope to welcome you back for another positive stay.Sincerely, Hotel Manager

2/10 Terrible

Nicksen

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 23 Jan 2024
Dear Guest,We're sorry to hear that your experience didn't meet your expectations. If there are specific concerns or issues you'd like to address, please provide more details so that we can address them and improve our services. Your feedback is valuable to us, and we aim to ensure a better experience for our guests.Sincerely, Hotel Manager

6/10 Okay

Dee

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Jan 2024
Dear Dee,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Good

Rosalva

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We appreciate your rating and would love to hear more about your stay. If there are any specific comments or suggestions you'd like to share, please feel free to do so. Your input is valuable to us, and we hope to welcome you back for an even more enjoyable experience.Sincerely, Hotel Manager

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Guest,Thank you for sharing your rating. We value your feedback, and if there are specific aspects you'd like to highlight or suggestions for improvement, please feel free to let us know. Your satisfaction is important to us, and we look forward to any insights you may have. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, room comfort
They have no amenities
Pretty much just a last resort, no amenities no breakfast, no hot tub,, no pool, 2 towels in a room for 4 people. It wasn't terrible I guess it depends what your expectations are.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Guest,Thank you for sharing your feedback and giving us an 8/10 rating. We apologize for any inconvenience regarding the lack of amenities and the issue with towels. We appreciate your honesty and will work to improve communication about our offerings. We hope to have the chance to welcome you back and provide a more satisfying experience.Sincerely, Hotel Manager

2/10 Terrible

Sai Krishna

Disliked: Cleanliness, amenities, property conditions & facilities
They charged additional fees than what was originally paid
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Sai Krishna,We have taken note of your comments for further investigation by our concerned team. Please accept our sincere apologies for any inconvenience caused.Sincerely, Hotel Manager

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Management are scam artists and this hotel is terrible. After driving 6 hours to this hotel, when I went to check in the fraudster running the front desk refused to let me check in, demanding I pay him a cash deposit. If you read the Google reviews for this property, you will see that they do this in order to fabricate fraudulent reasons to keep the deposit in order to juice their rates. I asked to use a credit card for the security deposit, citing their policies at the front desk stating that I had a right do so. The manager told me that if I didn’t hand him the deposit in cash he would force me to cancel me reservation for no refund, essentially leaving me in a strange city with no accommodations and stealing my money. I spent an hour on the phone with Choice Hotels customer service, where they hand to demand the fraudster at the front desk to uphold their own policy and allow me to check in with a credit card. It should be noted that when this thief finally let me check in, he charged me double the security deposit he quoted me upon initially attending to check in, and the proceeded to insult me and my room choice. This is not only unprofessional, it’s mean and totally unacceptable. They stay was horrible as my room was right by the side entrance to the hotel and I could hear drug addicts going in and out of the hotel all night to do their drugs by the door. There are homeless people meandering around the premises, and the rooms are disgusting. Never again.
Response from Hotel Manager on 16 Jan 2024
Dear Guest,We sincerely apologize for the challenges you experienced during your stay. We take your feedback seriously and will investigate the issues raised, including the handling of the deposit. This is not reflective of our standards, and we appreciate your patience in bringing it to our attention. Please feel free to contact our management directly to discuss your concerns further.Sincerely, Hotel Manager

2/10 Terrible

Miguel

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It had a funny smell in the hall ways. The room was ok but was dirty. Dust everywhere and stained bed sheets. As well as something on the covers I could identify. Looks like they tried to remodel and paint but you can just cover up uncleanliness...
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Dear Miguel,We sincerely apologize for the issues you encountered during your stay. Your feedback is valuable, and we take cleanliness concerns seriously. We will address the cleanliness and maintenance issues promptly to ensure a more comfortable experience for our guests. We appreciate your understanding as we work to make improvements.Sincerely, Hotel Manager

10/10 Excellent

MARK

Stayed 1 night in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Dear Guest,Thank you for your positive rating on Orbitz. We appreciate your feedback and hope you had an enjoyable stay. If you have any specific comments or suggestions, feel free to share them to help us enhance our services.Sincerely, Hotel Manager

6/10 Okay

jacob

A
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 12 Jan 2024
Dear Guest,Thank you for sharing your feedback following your recent stay. We appreciate your input and are pleased to note that there were positive aspects of your experience. Regarding the rating of 3 out of 5, we understand there may be areas that fell short of your expectations. Your feedback is crucial to us, and we would like to learn more about the specific aspects that influenced your rating. Please feel free to reach out to us with additional details so that we can address your concerns and enhance our services.Sincerely, Hotel Manager