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Reviews of Auberge Hôtel Spa Watel

3.5 out of 5
Auberge Hôtel Spa Watel
250 Saint-Venant, Sainte-Agathe-des-Monts, QC

Reviews

8.0

Very good

Rating 10 - Excellent. 216 out of 536 reviews" "
Rating 8 - Good. 185 out of 536 reviews" "
Rating 6 - Okay. 69 out of 536 reviews" "
Rating 4 - Poor. 37 out of 536 reviews" "
Rating 2 - Terrible. 29 out of 536 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Maureen

Travelled with partner
Liked: Staff & service, amenities
Quite a bit dated, but hot tubs are nice and staff were excellent. Room was VERY warm although the thermostat showed 16? AC wouldn't turn on (we found out later a switch had to be turned on). Perhaps add some explanations in the binder provided. Neurobeds were awesome!! We'd come back.
Stayed 1 night in Apr 2024
Response from Réception on 24 Apr 2024
We will welcome you again with pleasure, thank you for your visit with us, see you soon

10/10 Excellent

patricia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Ma fille et moi c est la troisième fois qu on fait notre sortie entre fille au Spa Watel et comme toujours c était super. Les employés sont courtois et très sympathiques on y est bien accueilli. Merci à toute l équipe. Patricia et Martine
Stayed 2 nights in Mar 2024
Response from Réception on 24 Apr 2024
wow un gros merci pour vos bons mots, c'est très apprécié et ca nous encourage à continuer notre travail, merci à vous et au plaisir de vous recevoir une quatrième fois et plus!

4/10 Poor

Valerie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
mold on the window sills
Stayed 2 nights in Dec 2023

2/10 Terrible

Helene

Stayed 3 nights in Jan 2024

10/10 Excellent

Real

Liked: Room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Property conditions & facilities
Les chambres sont tres mal isolés contre le song.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Vos hôtes Lise et Claude on 12 Jan 2024
Merci pour vos bons mots, c'est vraiment apprécié de toute l'équipe, au plaisir de vous recevoir à nouveau

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Chadi

Stayed 1 night in Dec 2023

10/10 Excellent

Jesse, Gatineau

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice little place in The Laurentiens
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Stayed 1 night in Dec 2023

6/10 Okay

Christophe

Stayed 2 nights in Dec 2023
Response from Réception on 9 Dec 2023
Merci de votre séjour chez nous, au plaisir de vous recevoir à un autre moment

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in
Stayed 2 nights in Nov 2023
Response from Réception on 9 Dec 2023
Nous sommes heureux que ce fut facile et merci de votre séjour chez nous, au plaisir de vous recevoir à un autre moment

10/10 Excellent

Marilyn

Stayed 1 night in Nov 2023
Response from Réception on 9 Dec 2023
Votre note de 10 est très apprécié, merci de votre séjour chez nous, au plaisir de vous recevoir à un autre moment

10/10 Excellent

Moshe

Travelled with partner
Liked: Amenities
Very nice personal service and beautiful facility
Stayed 2 nights in Nov 2023
Response from Réception on 9 Dec 2023
Merci de votre séjour chez nous, au plaisir de vous recevoir à un autre moment

8/10 Good

Rosina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and relaxing resort.
Response from Réception on 9 Dec 2023
Le lit avec la technologie neurobed et les installations d'eau forment un beau duo. Merci de votre séjour chez nous, au plaisir de vous recevoir à un autre moment

6/10 Okay

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but may require maintenance.
The room was spacious and overall comfortable. We appreciated the whirlpool in the room, and neurospa bed. The electric fireplace was unfortunately defective and ran for the whole time we were there, making the room too warm.
Stayed 2 nights in Oct 2023

6/10 Okay

Monika

Stayed 2 nights in Oct 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
From the amazing beds, indoor and an outdoor heated pool, the plethora of hot tubs to choose from to the incredibly friendly staff; this place is simply amazing.
Stayed 2 nights in Sep 2023

10/10 Excellent

Margaret

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery. Great hot tubs!!
Stayed 1 night in Sep 2023

4/10 Poor

Mandeep

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud music played outside until 1:30 am not able to sleep
Stayed 1 night in Sep 2023

6/10 Okay

Julianna

Stayed 2 nights in Sep 2023

8/10 Good

ger

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tubs
Stayed 2 nights in Sep 2023

4/10 Poor

Raeann

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old and not kept up.
Stayed 2 nights in Sep 2023

8/10 Good

Alicia

Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2023

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Lynda

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Brigitte

Travelled with partner
Disliked: Property conditions & facilities
Very old. Wavy floors in the “hall way” which I think used to be a balcony. Very small bathroom because of a huge tub. Difficult parking area. TV did not work. Very soft bed.
Stayed 1 night in Aug 2023

4/10 Poor

Ellen

Disliked: Cleanliness, property conditions & facilities
Ce que nous n'avons pas aimer plusieurs petites choses qui est venu irritant aux séjours c'est le pourquoi nous avons changé d'hôtel la porte du coter etait remplie d araignée la paume de douche était une paume de douche de campigne la pogner du micro-onde est rester dans la main quand il a pluie de l'eau rentais sur le plancher qui devenais dangereux pour ce qui est du dejeuner mon conjoint a parler a un preposer pour lui faire savoir que nous preferaons des fruits et que nous mangeons pas de pains croissant et le lendemais matin a la porte croissant muffin jus d oranges full sucre ! la seul choses etait le lit qui etait comfortable ! pour une choses sur nous retournerons pas dans cette hotel !
Stayed 2 nights in Aug 2023

8/10 Good

mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything came as advertised online
Stayed 2 nights in Jul 2023

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Cristian

Stayed 2 nights in Jul 2023

8/10 Good

JAD

Stayed 7 nights in Jul 2023

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jun 2023

6/10 Okay

Michel

Stayed 2 nights in Jun 2023

8/10 Good

jesse

Stayed 3 nights in Jun 2023

8/10 Good

Josée

Stayed 1 night in May 2023

6/10 Okay

Fernande

Stayed 1 night in May 2023

10/10 Excellent

Manon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor hot tub and the sauna were nice. Very quiet.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs improvement
Great staff, very sociable and helpful. Massage area is not very well located; lots of foot traffic next to the room which makes it tough to relax during your massage. Beds need to be changed, really not comfortable.
Stayed 1 night in Apr 2023

8/10 Good

Jo-Anne, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people , friendly atmosphere. The deep tissue massage was well worth it .
Stayed 1 night in Mar 2023

8/10 Good

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beau séjour détente, les spas extérieurs, génial ! Les messages très bons. C’est un style vieillot mais on l’oublie vite.
Stayed 1 night in Mar 2023

10/10 Excellent

Rick, Bowmanville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

JEFF

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
"Kellermans" old style lodge look
Stayed 1 night in Mar 2023

2/10 Terrible

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were stolen during our one night stay. Be careful!
Stayed 1 night in Mar 2023
Response from La réception on 12 Mar 2023
Bonjour, vous avez un coffre de sécurité sans frais à votre chambre, et sur une nuitée aucun membre du personnel pénètre dans la chambre, sur plus d'une nuitée c'est selon l'affiche faire la chambre ou non, si un autre client ou un de vos amis pénètre dans votre chambre avec votre accord c'est de votre responsabilité, et vous dites que vous vous êtes aperçu du vol le lendemain .... donc c'est entre chez vous et le lendemain chez vous....nous sommes désolé pour vous mais c'est peut-être même pas sur place, la prudence est toujours de mise quelque soit l'endroit, il nous fera plaisir de vous remettre la clef du coffre fort dans votre chambre à votre arrivée.

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service
Overall a decent hotel, but the rooms are dated like it was 1995. We rented the signature suite and the room was clean and well kept. Fireplace did not work in our room and was broken. Grounds were also clean and tidy, but this entire establishment is in need of a facelift. A little pricey for this kind of hotel, but my better half was great company, so we had a fabulous time anyways. Thank you.
Stayed 1 night in Mar 2023

2/10 Terrible

mauro

Stayed 1 night in Mar 2023

10/10 Excellent

JAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chaleureux!
Belle chambre propre et confortable. Le système Neurospa était un plus... Les gens sont souriants. Belle grande baignoire dans la chambre en plus des nombreux spas extérieurs. Il est même possible d'en profiter jusqu'à 22:00, en passant par l'extérieur. L'eau des spas était un peu chaude pour moi, mais celle de la piscine intérieure parfaite! C'est une question de goût. L'ensemble est très propre. Beaucoup de possibilités pour un même prix. Petit détail, le stationnement en pente était glacé, la gravelle aidait, mais n'était pas suffisante. Merci!
Stayed 1 night in Feb 2023
Response from Réception on 20 Feb 2023
Merci pour vos bons mots, c'est vraiment appréciés Pour la pente nous sommes face à un lac....c'est impossible de mettre du sel, c'est la raison du gravier, nous comprenons mais il n'y a pas d'autre alternative écologique qui protège nos cours d'eau, merci de votre compréhension, au plaisir de vous recevoir à nouveau