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Reviews of Radisson Blu Hotel, Rouen Centre

4 out of 5
Radisson Blu Hotel, Rouen Centre
6-8 Rue du Donjon, Rouen

Reviews

9.6

Exceptional

Rating 10 - Excellent. 275 out of 351 reviews" "
Rating 8 - Good. 66 out of 351 reviews" "
Rating 6 - Okay. 9 out of 351 reviews" "
Rating 4 - Poor. 0 out of 351 reviews" "
Rating 2 - Terrible. 1 out of 351 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service- Madame Sheena an excellent customer service.
Stayed 1 night in May 2024

10/10 Excellent

Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy parking attached to hotel staff are very helpful hotel itself is very new, clean - great stay
Stayed 1 night in May 2024

10/10 Excellent

Gabriel, Fayetteville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem. A few blocks from downtown and the river. Nice staff and good sized rooms, we got one with a bath and a half. One of the nicest gyms I have ever seen, it had a machine like the tonal. Breakfast was very fresh and with so many options.
Stayed 1 night in Apr 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

OLIVIER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcome at desk, close to everything but yet located in a quiet part of the city
Stayed 1 night in May 2024

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, warmly greeted by the desk upon check in. Room was nice and clean although always pretty hot. Location is great, everything is walkable. The parking garage is rough, tiny and sharp turns
Stayed 2 nights in May 2024

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome and efficient staff. The room was very clean and spacious. Lovely bathroom with good pressure in the shower. Parking is fine but a little tight with a larger car.
Stayed 1 night in Apr 2024

8/10 Good

Sean, Brentwood

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Breakfast was the slowest m, 35mins for Avocado on toast after we waiting 15min as me having to ask a waiter if we could order
Stayed 1 night in Mar 2024

10/10 Excellent

Marianella, Panama

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing, very nice, new, confortable and the people super friendly. Excelente place
Stayed 1 night in Mar 2024

2/10 Terrible

Beverly

Travelled with group
Disliked: Staff & service
Poor customer service
Stayed 2 nights in Mar 2024
Response from MT on 14 Apr 2024
Dear Beverly Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Rouen CentreWe are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concerned department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Rouen Centre, I look forward to welcoming you back.Sincerely, Marion TANQUERELOperations ManagerRadisson Blu Hotel, Rouen Centre

8/10 Good

Angele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed overnight in a nice room with a comfy bed, decent-sized desk and mini fridge, tv, safe, electric jug, iron & ironing board 👍. Wifi worked well and there were lots of well-placed power sockets. It had a great view, city buildings interspersed with trees and gardens, and on the other side, the 13th century castle donjon which is adjacent to the hotel. Very cool! The hotel is in an ideal position, a few minutes walk from the railway station, near the river and within easy walking distance of all the main sights (with some good museums very close) as well as eateries and shops. Staff were helpful and friendly. Unfortunately there was a hotel-wide issue with the hot water system in the evening, but guests were given a discount on the cost of their stay as compensation. Breakfast was good. Would be happy to return!

10/10 Excellent

Guillermo

Stayed 2 nights in Jan 2024

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. I'd stay there again.
Response from Radisson Blu Rouen Centre on 2 Feb 2024
Dear Bonnie,We are glad to know that you have enjoyed your stay with us.We hope to see you soon again Have a nice day LEGRAND NoémieResponsable hébergement

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly kind and helpful. They all spoke English that made the experience seamless. Beautifully modern rooms, incredibly clean. I would stay there again!!
Stayed 1 night in Jan 2024
Response from Radisson Blu Rouen Centre on 2 Feb 2024
Dear Kelly,What a pleasure to read your warm comment!Thank you very much for sharing your very positive impressions of your experience at the Radisson Blu Rouen Centre. I am delighted to share your feedback with all our teams, who are a source of motivation on a daily basis, and we look forward to welcoming you back to our establishment.Wishing you a pleasant day,Yours sincerelyLEGRAND NoémieResponsable hébergement

8/10 Good

gokce

Travelled with family
Good location, polite staff, chaotic breakfast
I, my husband and our two teenage sons stayed at Radisson Blu Rouen for 2 nights, between Christmas and new year. It was a good experience overall. We had two minor issues. Even though it was clearly mentioned in our booking that we had a 13-year old and a 16-year old teenager, they gave them a double sofa bed to sleep together which caused us a lot of trouble and two sleepless nights which made our trip slightly unpleasant. Our second issue was breakfast. The breakfast was good, quality of food, etc was all ok. Unfortunately the restaurant was not big enough to cater for the amount of guests that were staying at the hotel and the way the food was arranged made it all the more chaotic as it was a very tight space, not easy to get breakfast and when things ran out, they were not being replaced, etc, especially drinking water and glasses. The staff was very polite and welcoming. The location of the hotel was also great.
Stayed 2 nights in Dec 2023

10/10 Excellent

HEMENDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Stayed 1 night in Dec 2023
Response from Radisson Blu Rouen Centre on 2 Feb 2024
Dear Hemendra,We are glad to know that you have enjoyed your stay with usWe hope to see you soon again Have a nice day LEGRAND NoémieResponsable hébergement

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in central location
Very nice hotel. We were upgraded, which is always good, but the reception staff were all very helpful and spoke perfect English. They have parking under the hotel which we used for €16 per day and the breakfast was excellent. Recommend if staying in Rouen.
Stayed 1 night in Nov 2023
Response from Radisson Blu Rouen Centre on 2 Feb 2024
Dear Gary,We are glad to know that you have enjoyed your stay with usWe hope to see you soon again Have a nice day LEGRAND NoémieResponsable hébergement

10/10 Excellent

Eduardo R.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were very, very polite, neatly dressed, efficient. They gave me a warm reception and a very appreciative and efficient checkout.
Stayed 7 nights in Nov 2023
Response from Radisson Blu Rouen Centre on 2 Feb 2024
Dear Eduardo R.,We very much appreciate your comments regarding your stay at the Radisson Blu Hotel Rouen Centre.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,LEGRAND NoémieResponsable hébergement

10/10 Excellent

Patrick

Stayed 3 nights in Oct 2023

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice dog-friendly room with view of the Donjon
We had a lovely stay with our two dogs, who were treated to their own dog bed. We asked for a room with a view and got a nice view of the Donjon tower.
Stayed 1 night in Oct 2023

10/10 Excellent

alan

Liked: Staff & service, property conditions & facilities
Place was so cool
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Travelled with family
Liked: Property conditions & facilities
Very nice and comfortable place
Stayed 1 night in Oct 2023

10/10 Excellent

Sergei, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, parking, the junior suite I stayed in has great views
Stayed 1 night in Oct 2023

10/10 Excellent

Rostislav

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stop in Rouen
Stayed 2 nights in Oct 2023

10/10 Excellent

Graham

Stayed 1 night in Oct 2023

10/10 Excellent

Fernando, Roswell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and fantastic facilities.
Stayed 1 night in Sep 2023

8/10 Good

Shan, Longmeadow

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near city center and all sightseeing places. Convenient on-site parking; Very clean room with minimalist decor. Strange smell in the hallways; Very good breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Brenda

Stayed 1 night in Sep 2023

10/10 Excellent

Antonio de

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and incredibly helpful.
Stayed 1 night in Sep 2023
Response from MAGRET Emma - Executive Assistante Manager on 4 Oct 2023
Dear Antonio, We are delighted to hear that our reception staff were very friendly and incredibly helpful. Your satisfaction is our priority, and we are pleased that you had a positive experience during your stay. We look forward to welcoming you back in the future. Thank you for choosing our hotel!Best regards,

10/10 Excellent

Dimitri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No regrets !
Had a great time with my friend. The staff is very friendly. We enjoyed the spa area (I do regret that we could not used the lockers since we still needed to bring our room-cards and needed a place to store them but it wasn't really an issue in the end). The hotel is ideally placed, the proximity with basically everything (museums, restaurants, city center ...) is very handy.
Stayed 3 nights in Sep 2023
Response from MAGRET Emma - Executive Assistante Manager on 4 Oct 2023
Dear Dimitri,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a great time with your friend during your stay.It is wonderful to read that our staff gave you a warm welcome. The ideal location of our hotel is indeed one of our greatest assets, allowing easy access to many of the city's attractions, including museums, restaurants and the city centre.We look forward to welcoming you back in the near future. Thank you for choosing our hotel for your stay.Yours faithfully

8/10 Good

ERIC

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charging extra for parking, Begging at the market square and never saw a police officer. Room was nice but pillows were like balloons
Stayed 1 night in Sep 2023
Response from MAGRET Emma - Executive Assistante Manager on 4 Oct 2023
Dear Eric,Thank you for sharing your review of our hotel. We understand your concern about the cost of parking. Our secure underground car park does charge, but it offers peace of mind in terms of security for your vehicle. In addition, it is important to note that parking outside on the streets of Rouen is also subject to a charge, and checks are carried out regularly by surveillance vehicles. Therefore, choosing underground parking may be a more convenient and secure option for our customers.We are delighted to hear that you found the room pleasant, although we regret that you were not happy with the pillows. Your feedback is valuable to us and we will take it into account to improve our service.We hope you enjoyed your stay with us despite these concerns, and we look forward to welcoming you back in the future. Thank you for choosing our hotel for your stay.Yours faithfully

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern convenient hotel, the food was good. The car park will test your driving skills as particularly on the way in its very tight.
Stayed 3 nights in Sep 2023
Response from MAGRET Emma - Executive Assistante Manager on 4 Oct 2023
Dear Chris,Thank you for sharing your review of our hotel. We are delighted that you found our establishment clean, modern and convenient, as well as the quality of our cuisine.s. Your feedback is important to us and we look forward to welcoming you back in the future. Thank you for choosing our hotel for your stay.Yours faithfully

10/10 Excellent

Vlad, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice conveniently located well managed new property. Good restaurant
Stayed 2 nights in Sep 2023
Response from MAGRET Emma - Executive Assistante Manager on 4 Oct 2023
Dear Vlad,Thank you very much for sharing this very positive feedback following your stay with us! We are delighted that you had a great time and look forward to welcoming you back.Wishing you a pleasant day,Kind regards

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel, great location
Stayed 1 night in Aug 2023
Response from MAGRET Emma - Executive Assistante Manager on 4 Oct 2023
Dear Carlos,Thank you very much for sharing this very positive feedback following your stay with us! We are delighted that you had a good time and look forward to welcoming you back. Wishing you a pleasant day,Yours faithfully

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chemi, possibly the best bar staff we have ever had the pleasure of meeting. All the staff are fantastic, going the extra mile to help and make our stay memorable. The hotel is beautiful, the food excellent and only a 5 minute walk into the lovely old city and cathedral. We couldn’t rate this hotel high enough!
Stayed 1 night in Aug 2023
Response from MAGRET Emma - Executive Assistante Manager on 4 Oct 2023
Dear Simon, Thank you very much for your kind words about our hotel and staff, especially Chemi. We are delighted to hear that you had an exceptional experience during your stay.It is an honour to hear that Chemi was one of the best bar staff you have encountered, and we are proud of our dedicated team who are dedicated to making your stay memorable.We are delighted that you enjoyed our beautiful hotel, the delicious food and our ideal location close to the old town and cathedral. Your warm recommendation is much appreciated and we hope to have the opportunity to welcome you again in the future for another unforgettable experience. Thank you for choosing our hotel for your stay.Wishing you a pleasant day,Yours sincerely

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from MAGRET Emma - Executive Assistante Manager on 4 Oct 2023
Chère Michelle,Un grand merci d'avoir partagé ce retour très positif suite à votre séjour chez nous ! Nous sommes ravis que vous ayez passé un agréable moment et avons hâte de vous accueillir de nouveau parmi nous En vous souhaitant une agréable journée,Bien à vous,

10/10 Excellent

Qiqi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right next to sncf train station and a historicak landmark. We were able to walk to many attractions. We rented a van and a gentleman at the reception desk was vey kind to help us to park but the car was just too big. We tried to park at the train station garage and it was worse (too tight) and we eneded up street parking nearby. If you have a standard size car, there will be no problem. I would definitely stay here again next time when I visit Rouen.
Stayed 1 night in Aug 2023
Response from MAGRET Emma Executive Assistante Manager on 4 Oct 2023
Dear Qiqi, On behalf of the entire team at the Radisson Blu Rouen Centre, I would like to express my sincere gratitude for the time you took to provide us with your valuable feedback following your recent stay with us.We look forward to welcoming you again on future trips to Rouen! Wishing you a pleasant day,Yours sincerely

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice, couple things to note
Good location, a few minute walk from museums. Check in was quick. However, be aware that there is extremely limited street parking, and the hotel parking lot under the building is as small as a coffin. Rent a small car if possible! There is no help with baggage from the garage up, and it’s further complicated by having to locate a button to have the main desk buzz open the door to the hidden elevator. The room is very spacious, has a coffee pot with instant coffee, big 2 part bathroom. It might be time to replace the mattress, as it slants completely to one side from everyone sitting on the edge. Note: The hotel restaurant, and every other one in the area, are closed on Sunday evening.
Stayed 1 night in Aug 2023
Response from MAGRET Emma - Executive Assistante Manager on 4 Oct 2023
Dear Julie, Thank you for taking the time to share your impressions of your stay at our hotel. We are pleased to hear that you enjoyed our location, just a few minutes walk from the museums, as well as your check-in experience.However, we would like to make it clear that although we do not have a dedicated porter, we are always willing to help our guests with their luggage when required. We apologise if this was not clearly offered during your stay. Regarding the room, we are delighted that you found the space generous and the bathroom spacious. We will take your comment about the mattress into consideration.We hope that despite these minor inconveniences, you had a pleasant stay at the hotel. We appreciate your comments as they help us to improve our services. Thank you for choosing us for your stay.Have a nice day,Kind regards,

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contemporary decor, extra large rooms, beautiful hotel
Stayed 1 night in Jul 2023

8/10 Good

Lorene G

Travelled with family
Liked: Property conditions & facilities
Rouen
Very nice. However we were promised a suite. And it was just a larger room. Not a suite. We paid 60 euros extra daily only to have a larger room. Disappointing!
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

Paride

Travelled with partner
Liked: Cleanliness
Great experience. Highly recommend this Hotel..Job well done
Stayed 4 nights in Jul 2023

6/10 Okay

adriana

Stayed 2 nights in Jul 2023

10/10 Excellent

CLAUDE

Stayed 1 night in Jul 2023

10/10 Excellent

Oliver

Travelled with family and small children
Liked: Cleanliness
Great hotel and great service- highly recommended
Stayed 1 night in May 2023

10/10 Excellent

David, Chicago

Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First class hotel close to everything you want to see and do!
Stayed 1 night in Jun 2023
Response from MAGRET Emma Executive Assistante Manager on 15 June 2023
Dear Jennifer,Thank you so much for sharing this very positive feedback following your stay with us!We are delighted that you had a great time and look forward to welcoming you back. Wishing you a pleasant day,Yours sincerely