Exterior

Reviews of Best Western Garden Villa Inn

2.5 out of 5
Best Western Garden Villa Inn
760 NW Garden Valley Boulevard, Roseburg, OR

Reviews

8.0

Very good

Rating 10 - Excellent. 398 out of 987 reviews" "
Rating 8 - Good. 330 out of 987 reviews" "
Rating 6 - Okay. 144 out of 987 reviews" "
Rating 4 - Poor. 75 out of 987 reviews" "
Rating 2 - Terrible. 40 out of 987 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Gary

Bed was comfortable
Stayed 1 night in May 2024

10/10 Excellent

Celina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night passing through, the room was fine, good location by a grocery store, gas stations and restaurants
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Celina,We are delighted to hear that you had a comfortable stay and enjoyed our convenient location near various amenities. Your positive feedback is truly appreciated, and we hope to welcome you back for another pleasant stay in the future.

2/10 Terrible

Sumner

I never had this reservation, must be someone else, I’m in Seattle, I was there last month.
Stayed 1 night in May 2024

4/10 Poor

Regina

Disliked: Property conditions & facilities
Room had a horrible smell. Refrigerator froze our food, bed was short sheeted, clock wasn't set. Should have been half the price.
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Regina, We're sorry to hear about your experience and appreciate your feedback. Your comments will be shared with the team for improvement. For any further assistance or feedback, please don't hesitate to contact our management team directly.

6/10 Okay

David

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 10 May 2024
Hello David,We appreciate you staying with us and hope you had an enjoyable visit. We look forward to welcoming you back in the future.

10/10 Excellent

Kyle, Aumsville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place to stay!
Stayed 3 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Kyle,We are delighted to hear that you found our hotel to be a pleasant choice for your stay. Your positive feedback is truly appreciated and we hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Laura

Liked: Cleanliness
The room was neat and clean.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Laura,We are pleased to hear that you found the room to be neat and clean. Your feedback is valuable to us as we strive to maintain high standards for all our guests' comfort. Should you have any further comments or suggestions, please do not hesitate to reach out to us.

8/10 Good

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service at the front desk was amazing. There were unfortunately people outside my room at 2 a.m., making noise/disrupting my sleep. I did not call the office- though I should have. Staff may want to monitor grounds at night just to keep things in check.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Lynette, We appreciate your kind words about our front desk staff. We encourage guests to alert us to any disturbances, so we can swiftly address concerns. Our team values your feedback and will consider ways to enhance our nighttime monitoring for guest comfort.

10/10 Excellent

Thi Thu Huong

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
The room and facilities in general are fine, convenient transportation. The only minor issue is that it took quite a while for the receptionist to process and confirm my additional one-night booking.
Response from Manager on 1 May 2024
Hello Thi Thu Huong,We appreciate your feedback regarding the facilities and convenience of transportation during your stay. We always strive to improve our service efficiency to enhance guest experience overall. Should you have any concerns in the future, please do not hesitate to contact our management team for further assistance.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness
First my room had a very bad odor. Like some tried to clean a smell out of a carpet stain and reall did a bad job. The staun was brown, smelt like bad shampoo carpet cleaner. Stayed wet the two days i staye there. The stain was by the bed. I had to sleep on other side si wouldn't step or smell the odor. The staff was great, but don't need to stand buy door way of entrance to check in office and smoke. Had guy next door smoke outsider his room and smoke came through my rooms door.. Also I booked because of hot tub, was broken. In dinning area macine to make morning juices were also broken. The morning manager was great who i checked out with.
Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello James,Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We apologize for the inconveniences you experienced during your stay. Your concerns regarding the room odor, smoking, hot tub, and juice machine will be shared with our team to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent. My room very comfortable. Complimentary sandwiches available at check-in!
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Nancy,We are thrilled to hear that you enjoyed the excellent service from our staff and found your room comfortable. It's great to know you appreciated the complimentary sandwiches provided at check-in! Thank you for sharing your positive feedback with us.

6/10 Okay

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
The people next to us kept us up till after 4 am.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Chad, We're sorry to hear about your experience. We recommend reaching out to the hotel management for further assistance with this matter. Your comfort is important to us, and we apologize for any inconvenience caused.

6/10 Okay

Judy, Sacramento

Disliked: Property conditions & facilities
The area is noisy, out dated, transient activity, hard pass.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Judy, We're sorry to hear about your experience. Guest feedback is valuable for our improvement efforts. If you have any further details to share, please don't hesitate to reach out to our management team. Thank you for bringing this to our attention.

10/10 Excellent

Ann L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely one night stay. Walked over to Michael's and we walked to dinner. Staff was wonderful, especially the young man at the desk he showed up just in time to carry my suitcase up the stairs.❤️
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Ann L.,We are delighted to hear that you had a pleasant stay with us and enjoyed our convenient location. Our team strives to provide excellent service to all our guests. Thank you for sharing your feedback, we hope to welcome you back again soon.

10/10 Excellent

Harold

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great brewery close "TwoShy"
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Harold,We're delighted to hear you enjoyed the nearby "TwoShy" brewery during your stay. It's wonderful to know our location was convenient for you to explore the local attractions. We appreciate your feedback and hope you had a memorable experience in our hotel.

6/10 Okay

gary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff very polite & working hard. The facility is becoming run down & needs lots of work to refresh it. Room was clean but in tired shape.
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello gary, Thank you for acknowledging our dedicated staff. We appreciate your feedback on the condition of the facility and room, as we are constantly working to improve our guest experience. Your comments will be shared with the appropriate teams for further evaluation and possible enhancements.

4/10 Poor

Joost

Check in time was 3:00. Room not ready until 4:30 due to staff shortage.
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Joost, We apologize for any inconvenience you experienced with the delayed check-in. Thank you for your understanding during this unexpected situation. Your feedback is important in helping us improve our services for future guests.

10/10 Excellent

Manuel

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Manuel,We are delighted to hear that you had a wonderful stay with us! Please feel free to reach out if there is anything further we can assist you with.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to spend the nigth during a long trip.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Carlos,We are delighted to hear that our hotel provided a comfortable stop during your journey. Your positive feedback is greatly appreciated. Thank you for choosing to stay with us, and we hope to welcome you back in the future to enjoy another relaxing stay.

10/10 Excellent

David

Business traveller
Great
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello David,Thank you for sharing your feedback with us. We appreciate your kind words and are pleased to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and we hope to welcome you back again soon for another enjoyable stay.

6/10 Okay

Lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was the best out of the ither 4 hotels we stayed at.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Lynne, We are delighted to hear that you enjoyed our breakfast offerings more than those at other hotels. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another satisfying stay with us.

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an awesome stay. Friendly, safe and quiet. I have nothing bad to say about this property. I will definitely mark this spot down and will stop again for future travels.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Angela,We are thrilled to hear that you had a wonderful experience during your stay with us. It's fantastic to know that you found our property to be friendly, safe, and quiet. We appreciate your positive feedback and look forward to welcoming you back on your future travels.

10/10 Excellent

Kuang

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Kuang,We are thrilled to hear that you enjoyed your stay with us! If you have any more comments or suggestions, please don't hesitate to contact us. We hope to welcome you back soon for another fantastic experience!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Mattress was old, lumpy, and rock hard. Staff were excellent.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Dear Guest,We appreciate your kind words about our staff. Should you have any concerns or feedback about your stay, feel free to contact our management team directly.

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello JOHN,We are pleased to hear that you found our hotel clean and comfortable. We value your feedback and hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff, hot breakfast
It was fine for a one night stay. Older hotel right off the highway. Staff were very nice. The hot breakfast was pretty good. Beds were tiny and not so comfortable.Some noise from people walking by and going up and down the stairs, but otherwise was quiet. Aside from a carpet stain, the room was very clean. We had a no pet room, but it still smelled like wet dogs. The lady who rushed in to cut in front of us during check in told the clerk that they always stayed there.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Dear Guest, We appreciate your feedback on your recent stay with us. It's great to hear that you found the staff to be friendly and enjoyed the hot breakfast. Your comments will help us improve our services. Thank you for bringing up areas of concern, and we will address them accordingly to enhance our guests' experience.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean, comfortable bed.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Nancy,We are delighted to hear that you found our hotel to be friendly and clean, and that you had a comfortable stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the cleanliness were very good!
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello dave,Thank you for your positive feedback! We take pride in our attentive staff and high standards of cleanliness. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Dear Guest,We are thrilled to hear that you thoroughly enjoyed your stay with us! It was a pleasure having you as our guest, and we hope to welcome you back soon for another exceptional experience at our hotel. If there is anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean quiet and convient for our stay.
Stayed 3 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Richard,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found our property clean, quiet, and convenient. Your satisfaction is extremely important to us, and we appreciate your positive feedback. We look forward to welcoming you back in the future for another enjoyable experience.

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello SCOTT,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back again soon for another fantastic stay.

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older BW. Beds were comfortable. Time for upgrades.
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Michael,Thank you for your feedback and for highlighting the comfort of our beds. We appreciate your suggestion for upgrades and will take it into consideration for future improvements. We strive to provide a pleasant experience to all our guests.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you had a good experience with us. If you have any specific feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Joe,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. We hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Ghousia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very conveniently located, everything is around
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Ghousia,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are glad to hear that our convenient location met your needs and provided easy access to nearby amenities. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

David

Stayed 2 nights in Dec 2023
Response from Manager on 17 Jan 2024
Hello David, We're sorry to hear that your experience at our hotel did not meet your expectations. We encourage you to reach out to us directly so we can address any issues you encountered during your stay. We value your feedback and strive to improve our services for future guests.

4/10 Poor

mandana

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello mandana, We're sorry to hear that your experience at our hotel was not up to your expectations. We encourage you to reach out to us directly with any specific feedback, so we can address any issues you may have encountered. We appreciate your stay and hope to have the opportunity to serve you better in the future.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Cheryl,We appreciate you taking the time to share your rating with us. We're glad to hear that you had a positive experience during your stay at our hotel. If there is any additional feedback you would like to provide, please feel free to reach out to us directly. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Hi Friends, your property is so well run. Ana, who checked us in last night, was welcoming and friendly. The room was very clean, as are the grounds and common areas. Breakfast is a cut above too. We would stay here again without hesitation. Happy Holidays to all. Kim, Doug and Barkly x
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Kim,Thank you for your kind words about our property and our outstanding team member, Ana. We are thrilled to hear that you found our rooms, grounds, and common areas to be clean and well-maintained. It's always a pleasure to know that our guests had a enjoyable breakfast experience as well. We appreciate your support and look forward to welcoming you back in the future. Happy Holidays to you too!

8/10 Good

Joni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Joni,Thank you for choosing our hotel for your stay! We appreciate your rating and are glad to hear that you had a positive experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Dane

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The property was in good condition. Convenient location. Wish they had queen beds not doubles.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Dane,Thank you for your feedback! We're delighted to hear that our staff provided excellent service and that you found our property in good condition. We appreciate your suggestion regarding the bed size and will take it into consideration for future improvements. We hope to welcome you back on your next visit.

8/10 Good

Markus, Blue River

Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Markus, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Nicola

Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Nicola, We appreciate you choosing our hotel for your stay. If you encountered any issues during your time with us, please don't hesitate to reach out to us directly. We value your feedback and would like the opportunity to address any concerns you may have had.

6/10 Okay

Lester D

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good basic motel
Older & my room was handicapped with strange layout. Bath depart from toilet & sink. TV in sitting room didn’t work. Sink stopper inop. Needs some maintenance & upgrades
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Lester D,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the layout and maintenance of the room. We apologize for any inconvenience caused by the inoperative TV and sink stopper. We value your input and will take it into consideration as we continue to make improvements to our hotel.

8/10 Good

Meisam

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay, everything was fine except the heater which was noisy and improperly located in the room.
Stayed 1 night in Nov 2023
Response from Manager on 9 Dec 2023
Hello Meisam, Thank you for choosing to stay with us and sharing your feedback. We apologize for any inconvenience caused by the noisy heater. We appreciate your patience and understanding during your stay. Please know that we will take your comments into consideration for future improvements.

4/10 Poor

Daphne

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed at this location based on previous reviews from Expedia members. I can not recommend this place or location. Its located off highway 5 however you need to drive though alley adjoined with gas station. The pictures Expedia publish are not accurate of how this establishment really looks outside or inside. Look elsewhere for your recommendations.
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Hello Daphne, Thank you for sharing your feedback with us. We apologize if the location did not meet your expectations. We appreciate your comments and will use them to improve our guests' experience. We understand that each traveler has specific preferences, and we encourage guests to thoroughly research and view multiple sources when making a decision.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Jeffrey,We are thrilled to hear that you had an exceptional stay at our hotel! Your satisfaction is our top priority, and we are delighted to have met your expectations. We hope to have the pleasure of hosting you again in the future. Please do not hesitate to reach out to us if you have any further feedback to share.

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
This property is old and tired and in desperate need of work. It’s ok to be old but the bedding is a low quality polyester spread over a thin prison blanket and a top sheet. If you like a cold room and a warm bed you’re out of luck. The cleaning staff did the best they could with what they have. Everything is old and smells old. The guy at the front was nice enough. All in all the worst value for a hotel that I’ve had in a long time. It should be priced at the lowest level and then I wouldn’t stay there but others might feel that they at least had a bed under a roof and didn’t have to overpay
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello John, Thank you for sharing your feedback with us. We appreciate your comments regarding the age of the property and bedding quality. We value the efforts of our cleaning staff in maintaining cleanliness. We apologize if the experience did not meet your expectations. We continuously strive to improve and will take your comments into consideration.

10/10 Excellent

Jagdish

Liked: Staff & service
A very good Thai restaurant right next door.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Jagdish,We appreciate your feedback regarding the nearby Thai restaurant. It's great to hear that you enjoyed the dining options in the area during your stay. We always strive to provide a convenient and enjoyable experience for our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 Good

ELI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello ELI,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered during your stay. We regret that our hotel fell short of your expectations and we'll take your feedback into consideration for future improvements. Please feel free to reach out to our management team directly regarding any outstanding concerns you may have.