Exterior

Reviews of Fairfield Inn & Suites by Marriott Santa Rosa Rohnert Park

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 327 out of 424 reviews" "
Rating 8 - Good. 76 out of 424 reviews" "
Rating 6 - Okay. 13 out of 424 reviews" "
Rating 4 - Poor. 4 out of 424 reviews" "
Rating 2 - Terrible. 4 out of 424 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa, San Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very comfortable. Breakfast was delicious.
Stayed 2 nights in May 2024
Response from Donald on 16 May 2024
Lisa, Thanks for the 5/5!!! We can't wait to have you back again sometime soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donald on 16 May 2024
Matthew, Thanks so much for joining us!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean!
Stayed 2 nights in May 2024
Response from Donald on 16 May 2024
Sean, Thanks for the kind words, we're happy to hear everything was well during your stay with us.

10/10 Excellent

Marlon

Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet and comfortable. Check in was easy, very sweet check in lady. Lots of breakfast options in morning. Will definitely stay here again
Stayed 1 night in Apr 2024
Response from Donald on 16 May 2024
Jennifer, Thanks for taking the time to leave such kind words about the hotel and team, we're happy to hear everything went well during you stay and we can't wait to welcome you back again!

8/10 Good

Romeo, Union City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy access around the wine country.
Stayed 1 night in Apr 2024
Response from Donald on 16 May 2024
Romeo, So happy to hear everything went well during your stay and even more happy to hear you got to enjoy the wine country. We welcome you back again and until then, cheers!

10/10 Excellent

Krista, Santa Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Donald on 16 May 2024
Krista, Thanks for the perfect 5/5, exactly what we strive for! We welcome you back again soon.

10/10 Excellent

Hung-Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donald on 10 Apr 2024
Thanks so much for the perfect score, we're happy to hear everything went well with your stay!

10/10 Excellent

Hung-Yu

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great value for money spent and a beautifully simple stay, with easy parking and EV charging. Staff were friendly and professional. Breakfast options were great. My partner and I felt so comfortable at the property that we decided to extend our stay by a night.
Stayed 1 night in Apr 2024
Response from Donald on 10 Apr 2024
Wow, thanks for the awesome review, this means so much to us. We're happy to hear you enjoyed all the extra complimentary amenities while joining us, we try our best to always provide great value to all our guests. We look foward to having you back again sometime soon, safe travels !

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is great. Quick check in. Any questions are easily answered. The hotel is very clean.
Stayed 2 nights in Mar 2024
Response from Donald on 2 Apr 2024
Thanks John for stopping by and giving us a chance to be your home away from home while on the road. Please come bac soon!

10/10 Excellent

SARKIS

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great breakfast, perfect value
Stayed 2 nights in Mar 2024
Response from Donald on 2 Apr 2024
Sarkis, Thanks for the 5/5 stars, we're so happy to hear everything went well while joining us and we look forward to having you back sooner than later!

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic! The breakfast was absolutely delightful. I highly recommend it the hotel.
Response from Donald on 26 Mar 2024
Thank you so much Lorie for the kind review, we're so happy to hear everything went well and the breakfast met your expectations. See you soon!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service
One elevator was not working and the other was super slow and it’s also the one staff use when cleaning the rooms so it can take a very long time, quicker to take the stairs. The bathrooms by the pool smelled horribly like mold, homeless people setting up tents right outside the back side of the hotel, fire pit outside kept triggering the emergency gas turn off. Got up in the morning (3am) to get coffee and hot water - both were cold asked front desk if we could use a microwave, no option for a microwave. Lamp USB’s did not work for charging phones in the room. Light by the coffee pot (in the room) also didn’t work, had to use a flash light as to not wake others. Love the fact they had bottle refill and ice stations on the each floor. Front desk and all staff super friendly. I would stay here again . Just being honest in the review.
Stayed 2 nights in Mar 2024
Response from Doanld on 26 Mar 2024
Jamie, Thank you for sharing your detailed feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We take all guest feedback seriously and will address each issue promptly to ensure a more comfortable experience for future guests.Regarding the elevator issues, we understand how frustrating it can be, especially when one is out of service and the other is slow. We are happy to report both are back up and running. We are also sorry to hear about the unpleasant smell in the pool bathrooms and the disturbances caused by individuals outside the hotel. We will work with our maintenance team and local authorities to address these concerns and ensure a more pleasant environment for our guests.Regarding the cold coffee and hot water, as well as the malfunctioning lamp and USB ports in your room, we apologize for the inconvenience. We will investigate these issues immediately to ensure they are rectified for future guests.On a positive note, we're glad to hear that you appreciated our bottle refill and ice stations, as well as our friendly staff. We strive to provide exceptional service to all our guests, and we're grateful for your recognition of our efforts.Thank you for your honest feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you have any further concerns or suggestions, please don't hesitate to reach out to our management team. We appreciate your patronage and value your input.

10/10 Excellent

Martin

Stayed 1 night in Feb 2024
Response from Donald on 26 Mar 2024
Martin, Thanks for the perfect 5/5 stars, exactly what we strive for, we're happy to hear everything went well during your stay and can't wait to welcome you back again soon.

8/10 Good

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. The people next door had kids running and jumping and screaming. Not the hotel’s issue, but it was annoying. We would stay there again.
Stayed 1 night in Mar 2024
Response from Donald on 6 Mar 2024
Marion, Thanks for joining us and for leaving us such kind review, we look forward to having you back again sometime soon!

6/10 Okay

Julienne, hayward

Stayed 1 night in Dec 2023
Response from Donald on 6 Mar 2024
Julienne, Thanks for joining us, we hope to have you back again next time.

10/10 Excellent

Nicolae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest. Centrally located. Good breakfast.
Stayed 1 night in Feb 2024
Response from Donald on 26 Feb 2024
Nicolae, Thanks for the perfect score! See you next time!

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
We will stay here again if there is a chance of being in the area
Stayed 1 night in Feb 2024
Response from Donald on 26 Feb 2024
We can't wait to have you back again! Thanks for joining us!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very kind and helpful. Breakfast was a great amenity. Would gladly stay here again.
Stayed 3 nights in Feb 2024
Response from Donald on 19 Feb 2024
Elizabeth, Thanks for taking the time to write such kind feedback, we will be sure to share with the team. Please come back soon and visit again!

10/10 Excellent

Marina

Travelled with family
Liked: Amenities
It was clean and staff was courteous. The Costco was nearby and many convenient stores and restaurants. I liked the breakfast and free parking g. It was a great stay!!
Stayed 3 nights in Feb 2024
Response from Donald on 19 Feb 2024
Marina, Thanks for joining us! I'm thrilled to hear everything went well with your stay and yes Costco is dangerously close but very convenient for all your family needs. Please come back out and visit sooner than later!

10/10 Excellent

Jerry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, clean and good breakfast selections. I will recommend this place.
Stayed 1 night in Feb 2024
Response from Donald on 22 Feb 2024
Jerry, We're thriled to hear everything went well with you recent stay, thank you for joining us and taking the time to write such kind words. We hope to serve you again soon in the near future. Safe Travels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Donald on 19 Feb 2024
Thanks for joining us and for taking the time to leave such a kind score!

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Average basic hotel, Clean and neat with a comfortable bed. Facilitative staff.
Stayed 2 nights in Feb 2024
Response from Donald Osborne on 14 Feb 2024
Thanks Alex for joining us, I'm thrilled to hear everything we went and you got a good nights sleep.Come back soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Facility and rooms were nicely kept and welcoming.
Stayed 1 night in Feb 2024
Response from Donald on 5 Feb 2024
Lisa, Thanks for stopping by and trying us out, I'm happy to hear everything went well and we can't wait to have you back again sometime soon. Cheers!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit smaller.
Stayed 1 night in Feb 2024
Response from Donald on 5 Feb 2024
James, Thanks for joining us, we hope to have you back again sometime soon, in the meantime we wish you safe travels.

10/10 Excellent

Marco

Business traveller
Very comfortable
Was in town for business and the room was very clean, large and comfortable
Stayed 1 night in Jan 2024
Response from Donald on 29 Jan 2024
Marco, We hope everything went well with your busienss trip and thank you again for joining us, your kind words mean so much to us.

10/10 Excellent

Loida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so accommodating to my requests. Food was okay and its really a buffet style you can choose. The bed and the pillows were so comfortable. The TV works with my netflix and it was really a relaxing days for me.
Stayed 1 night in Jan 2024
Response from Donald on 29 Jan 2024
Loida, Thanks for giving us the chance to be your home away from home while on the road. We hope to have you back again sometime soon. Safe travels.

10/10 Excellent

Soong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Donald on 29 Jan 2024
Thanks Soong for the perfect 5/5!

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Donald on 29 Jan 2024
Thanks Sheila

10/10 Excellent

sheila

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Donald on 29 Jan 2024
Thanks for giving us a try Sheila, hopefully we see you next time your in town!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a 4, could walk to Discovery 6 flags, staff was good, gym good
Stayed 2 nights in Jan 2024
Response from Donald on 29 Jan 2024
Hi there Katleen, Thanks for the kind words, not sure if you're reviewing the correct hotel as we are not located next to a 6 Flags. Be well,

4/10 Poor

colleen

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Donald on 29 Jan 2024
Thanks for joining us! Safe travels.

6/10 Okay

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Average
Just average. No complaints, no accolades.
Stayed 1 night in Jan 2024
Response from Donald on 29 Jan 2024
Thanks for stopping by, see you next time!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptional in every regard....most notably the attention to detail (and breakfast) by the team. A special note of thanks to the GM, D Osborne, and Angelika on the am service team.
Stayed 2 nights in Jan 2024
Response from Doanld Osborne on 29 Jan 2024
James, Thanks so much for taking the time to write such kind words, this truly made my day and I can't wait to celebrate Angelica. We look forwrad to having you back again sometime soon and until then we wish you safe travels.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Replace the beds . Hard as rock
Stayed 1 night in Jan 2024
Response from Donald on 29 Jan 2024
Thanks for joining us!

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024
Response from Donald on 29 Jan 2024
Thanks Danielle for joining us! I'm thrilled to hear everything went well.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

10/10 Excellent

Wanita, GUNN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here for one night, the room was amazing, clean and roomy. My one year old had plenty of space to play and we had fast convenient service at both check in and check out. Would recommend to anyone requiring a great service and experience.
Stayed 1 night in Jan 2024
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is incredibly friendly. The hotel is well kept & clean. The rooms were exactly as expected. The best part, however, was the breakfast! The oatmeal bar is SUPERB! Omelets, sausage, yogurt, breads/pastries, & juices round out the options. They are pet friendly, as well. Our dogs suggested a 2 paws up rating!!
Stayed 1 night in Dec 2023
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

8/10 Good

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

10/10 Excellent

Yoko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk service was awesome and fast! Kudos to the team.
Stayed 1 night in Dec 2023
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

10/10 Excellent

Alok

Stayed 2 nights in Dec 2023
Response from Donald on 29 Jan 2024
Thanks for joining us!

10/10 Excellent

Mike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the continental breakfast and the friendly staff.
Stayed 8 nights in Dec 2023
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

8/10 Good

joni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good locale and overall condition of the facility
Stayed 1 night in Dec 2023
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

6/10 Okay

Brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just my preference, the beds are way too firm, if you like a hard bed it's perfect!
Stayed 3 nights in Dec 2023
Response from Donald on 29 Jan 2024
Thank you so much for joining us and for sharing such kind words. We look forward to having you back again sometime soon! Safe travels!

10/10 Excellent

SONNY

Stayed 1 night in Dec 2023
Response from Donald on 1 Feb 2024
Sonny, Thank you so much for the perfect score! 5/5 is exactly what we strive for and we just love hearing that our guests had a wonderful stay. We look forward to having you back soon!