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Reviews of Sleep Inn & Suites West-Near Medical Center

2.5 out of 5
Sleep Inn & Suites West-Near Medical Center
2109 Commerce Drive Northwest, Building A, Rochester, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 234 out of 350 reviews" "
Rating 8 - Good. 84 out of 350 reviews" "
Rating 6 - Okay. 19 out of 350 reviews" "
Rating 4 - Poor. 8 out of 350 reviews" "
Rating 2 - Terrible. 5 out of 350 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Karl, Towson

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

2/10 Terrible

Lindsay

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The pool has not worked the entire time we were here. This is why we booked this hotel, for use of the pool for medical reasons. We were sent across the road, to another hotel with pool, this pool also wasn’t working! The staff at that hotel said the pool hasn’t worked in months. We were the sent to a third hotel to use the pool (same hotel chain) and were told we could use this pool only once. Our fridge did not work in our room, damaging $200 worth of newly purchased groceries, many of which had to be thrown out. There was numerous notes stuck on doors of appliances not working in a number of guests rooms - complaints of microwaves and fridges not working, dishwashers in the suites not working. Yesterday, I was at the desk and another guest came to say her microwave was still not working or addressed. We were moved to a room with a working fridge, but having to move rooms three times was a huge pain especially as we have been here so long. The shuttle drivers were amazing, the breakfast is very good. We would have left after our second night if the shuttle drivers weren’t so great. Beds are very comfortable.
Stayed 8 nights in Apr 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the room was spacious and clean and the staff was very kind
Stayed 3 nights in Apr 2024

4/10 Poor

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture was falling apart, cleaning staff never came until day 4 even though we requested it, refrigerator kept tripping breaker and turning off, not enough toilet paper, curtains falling off, no screen on window.
Stayed 5 nights in May 2024

6/10 Okay

Lindsay

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The complimentary transportation shuttle for Mayo Clinic guests was excellent. The rooms do not get cleaned, we have been here since April 24 and rooms have only been attended to twice, despite asking every three days. We have to go to front and ask for broom, vacuum and clean sheets/towels. Went for towels twice and there was none, had to take from pool. There were a number of disgruntled guests with signs on their doors stating appliances in rooms not working. Ours all worked. The breakfast is good. We booked because of the shuttle and pool, but the pool has been down now for most of our stay. We were told today it won’t be repaired for some time. We had to extend our stay as I now have surgery, and the young front desk attendant (not the usual one) went into a panic and made us remove all of our things from our room and was quite rude. Made several comments about how he didn’t understand why people all wanted floor level (it’s what we booked, I have a kidney disorder and a torn ACL and torn meniscus, can’t walk!) put us on an upper floor with a shower I can’t use easily although our former room is empty. Overall, we chose to stay because the breakfast and shuttle service was well worth it, drivers go above and beyond. Just appears understaffed possibly, but everyone for the most part was really good. Rooms are fairly loud.
Stayed 1 night in Apr 2024

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet and clean, the only thing was not enough people on for breakfast and tables were not cleaned.
Stayed 1 night in Apr 2024

4/10 Poor

Betsy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Floors in the bathroom and kitchen were sticky, shower wasn't clean, hair in the shower and on the bathroom floor. There was trash next to the nightstand and in the cushions on the couch.
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice property. Staff was friendly. Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Marissa

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
They need to spend more time cleaning the rooms. The shower had mold growing and the vent in the bathroom was covered in dirt
Stayed 1 night in Apr 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed and the room smelled great! I could hear people through the walls, but in general it was very quiet. Fun breakfast in the morning. The staff was great. We were there for the Mayo Clinic.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dakota

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean room.
Stayed 1 night in Apr 2024

8/10 Good

Emily Marie

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Hannah, Waseca

Stayed 2 nights in Mar 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. The breakfast was not in full service both days. There were still some options to eat.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff team, and location (close to almost everything!)
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the very friendly staff and breakfast in the morning.
Stayed 1 night in Mar 2024

6/10 Okay

Ove

Liked: Staff & service
Disliked: Cleanliness
The level of cleanliness was sub-part. I don't think the toilet was not cleaned, as there was brown crap in the bottom of the bowl.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and near everything we needed. Polite service.
Stayed 1 night in Mar 2024

10/10 Excellent

jeanette

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good shuttle service to hospital and clinic.
Stayed 8 nights in Feb 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice; breakfast was good. No coffee in breakfast area. Nice front desk except room near elevator, and definitely can hear the elevator in the room.
Stayed 1 night in Jan 2024

8/10 Good

Dawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed before, but this time our bed was so soft it was kind of uncomfortable.
Stayed 2 nights in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Employees are all so friendly. They will gladly get you anything you need.
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Jan 2024

10/10 Excellent

Gwyneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep in comfort
Such comfortable beds and pillows! Great sleep!
Stayed 1 night in Jan 2024

10/10 Excellent

Paw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pet friendly
Place was clean, staff was quick and friendly, excellent dog policy. It's nicely located with lots of restaurants and a quick shot to Mayo.
Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a very nice location next to Costco and was very clean maybe the best breakfast ever. I would definitely stay again.
Stayed 1 night in Dec 2023

8/10 Good

Barry

Stayed 5 nights in Oct 2023

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

karen, Kenmare

Stayed 2 nights in Dec 2023

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
No Whirpool/Spa
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Our room was very clean, no musty odors like we have encountered at other hotels lately. The bed and sofa were comfortable, and loved the walk in shower with glass doors. Very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient to get to the clinic.Wonderful continental breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Business traveller
Liked: Staff & service, amenities
everything was just fine. no complaints. breakfasts were very good with multiple choices. Good job.
Stayed 3 nights in Dec 2023

4/10 Poor

Rajan

Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Experience
Very clean, comfortable bed and liked the pillow selection… Spacious room and bath… Five West for lunch/dinner was recommended, and was a good call…
Stayed 1 night in Nov 2023

2/10 Terrible

Fabian

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I had a lot of complaints about my stay.
Stayed 2 nights in Nov 2023

6/10 Okay

glen

Liked: Cleanliness, staff & service, property conditions & facilities
No coffee in th we morning. Only decaf. Otherwise. Easy walk to costco, Mcdonalds and a few other restaurants.
Stayed 1 night in Nov 2023

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good impression all-around… However, was disappointed to not have warm cookies at check-in… Also appreciated the front desk recommendation for dinner at Five West—we liked it a lot…
Stayed 1 night in Nov 2023