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Iberostar in Riviera Maya
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Top Riviera Maya Hotel Reviews
Hilton Tulum Riviera Maya All-Inclusive Resort
4/10 Poor
"Our group booked four rooms at Hilton Tulum Riviera Maya to celebrate three birthdays, but the trip was overshadowed by constant room access issues and poor customer service. On our first day, 3 of our 4 rooms had problems with the bracelet key system. Room 4101 was the worst—we were unable to reliably access it for almost our entire stay. Every day we visited Guest Services, who claimed the issue was fixed, yet we still needed staff to manually open the door, often waiting 20+ minutes outside our room. On the second night, guests in Casa 4 Room 326 became trapped inside their room for over 30 minutes due to a faulty lock, causing us to miss part of our 9:30 p.m. dinner reservation. Staff initially refused to accommodate us, and although a manager eventually helped, promises of further accommodations were never honored. We were later moved to another room, only to have the bracelet for that room fail as well. Communication throughout the resort was inconsistent. We received four different answers regarding hookah service hours. On our final morning, after being told it opened at 9 a.m., we were delayed again and experienced staff laughing while we sought assistance. To make matters worse, on departure day Room 4101 still would not open. It took over 30 minutes and multiple employees to gain access, nearly causing us to miss our airport transfer. The resort is beautiful, but the repeated lock failures, lack of follow-through, poor communication/service ruined the stay."
Occidental at Xcaret Destination - All Inclusive
10/10 Excellent
"Es un lugar hermoso y todo mui bien, buen servicio buena comida , música y shows todas las noches lo recomiendo"
Hotel Xcaret Mexico - All Parks / All Fun Inclusive
10/10 Excellent
"The resort was beautiful, the staff were all extremely friendly and very helpful. The food was phenomenal and everything about the hotel was great."
TRS Yucatan Hotel - Adults Only - All Inclusive
8/10 Good
"Every single interaction with staff was a great experience! Having other resort access was also a huge plus. Spent most days at the infinity pool where we always had great service & great view. The spa was another great spot- sports complex, massages, health bar, gym, lazy river, and health circuit which includes dry and wet saunas, cold plunge, hot tubs etc. I wish the food was a little better it was a hit or miss but what you expect at resorts. Also, I wish the beach and ocean were accessible but due to the seaweed it was not (seasonal and not the resorts fault). I would suggest this resort for people who aren’t looking for a party resort. Plenty of activities for active people though."
Grand Palladium Kantenah Resort & Spa All Inclusive
10/10 Excellent
"Everything is amazing, thank you so much for the opportunity to be with us , Thank you all, and especially the staff at the kid club; my daughter had a wonderful experience with them. Muchas gracias a nuestros mayordomos que siempre estuvieron pendientes y atentos en todo momento . I'll miss my cappuccino😂 thank you guys again y gracias por su arduo trabajo diario para hacernos sentir cómo en casa 🏝️❤️"
Dreams Tulum Resort & Spa - All Inclusive
8/10 Good
"👍"
Secrets Akumal Riviera Maya - Adults Only - All Inclusive
10/10 Excellent
"The whole place was excellent. Property kept clean at all times. Very attentive helpful staff. I would recommend this place to anyone!"
Dreams Aventuras Riviera Maya - All Inclusive
10/10 Excellent
"This is our third time at Akalki! I can’t say enough good things about this magical place. No other place in the world as beautiful, peaceful and healing! I’ve held retreats here and brought my family and love it so much!"
Barceló Maya Palace - All Inclusive
10/10 Excellent
"Beautiful place to stay! Really loved the pool and was family friendly. The only thing was I wished they had a specific map of where everything was."