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This was our second time at a Holiday Inn the only inconvenience is limited place to have dinner
CLAUDIA
Stayed 1 night in Apr 2024
Response from Front Desk Agent Jonathan Settle on 12 May 2024
Thank you for the review. We apologize for your inconvenience regarding dining locations; we do often have menus from a variety of locations in the area for you to view if you were to come to stay at our location another time.
People were super friendly and the facility was neat and tidy
Lee
Stayed 1 night in Apr 2024
Response from Front Desk Agent Jonathan on 12 Apr 2024
Thank you for the review. We are glad that you enjoyed your stay with us. Our staff prioritizes the comfort and enjoyment of our guests throughout the duration of their stay.
An upgraded hotel convenient to highway. Room was good size, and fairly clean. It was evident that no deep cleaning was done. A quick pass with the vacuum and wipe of the counters. Grime and mold in bathroom corners and shower. Beds were comfy and clean—the most important part.
Lori
Stayed 2 nights in Apr 2024
Response from Tracy Stephenson, Front Office Manager on 8 Apr 2024
Thank you for sharing your experience with us! We appreciate your feedback and are glad you found our hotel convenient and enjoyed the comfortable beds. We apologize if the cleanliness fell short of your expectations. We take hygiene seriously, and your comments have been noted. Our housekeeping team is committed to maintaining high standards, and we will address the areas you mentioned. Deep cleaning is an essential part of our routine, and we appreciate your input.We hope you’ll consider staying with us again in the future. Your satisfaction is our priority, and we’d love to have you back! Safe travels!
Response from Tracy Stephenson, Front Office Manager on 8 Apr 2024
Thank you for your glowing review! We’re thrilled to know that you enjoyed your stay with us. Your kind words mean a lot to our team, and we’re delighted that you found our hotel to your liking.You’re always welcome back, and we look forward to hosting you again soon! If you have any questions or need assistance, feel free to reach out. Safe travels!
Four stars are for how expensive it was for the night! Everything else was great!!
Amy
Stayed 1 night in Mar 2024
Response from Tracy Stephenson, Front Office Manager on 8 Apr 2024
Thank you for your honest feedback! We’re delighted that you found everything else great during your stay. We understand that pricing is an important consideration, and we appreciate your four-star rating. Our team continuously strives to provide exceptional service and value for our guests. If there’s anything else we can do to enhance your experience, please don’t hesitate to let us know.Safe travels and we hope to welcome you back soon!
10/10 Excellent
Katie
24 Mar 2024
Disliked: Staff & service
Katie
Stayed 1 night in Mar 2024
Response from Front Desk Agent Jonathan on 12 Apr 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at our location.
Response from Tracy Stephenson, Front Office Manager on 17 Mar 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
8/10 Good
Scott
3 Mar 2024
Scott
Stayed 2 nights in Mar 2024
Response from Tracy Stephenson, Front Office Manager on 24 Mar 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future. We are indeed looking forward to your next visit!
Response from Tracy Stephenson, Front Office Manager on 28 Feb 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled you had a fantastic experience with us. We always strive to provide quality service and satisfaction to the guests.We look forward to having you back with us!
Very nice hotel- clean, friendly staff, comfortable room and a very nice breakfast. Tesla chargers were a big bonus! Would stay at again.
Christine
Stayed 1 night in Feb 2024
Response from Tracy Stephenson, Front Office Manager on 19 Feb 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled you had a fantastic experience with us. We always strive to provide quality service and satisfaction to the guests.We look forward to having you back with us!
Response from Tracy Stephenson, Front Office Manager on 17 Feb 2024
Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled you had an enjoyable experience and appreciate your 10/10 rating! We are constantly striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know.We look forward to welcoming you back to our hotel in the future!
Response from Tracy Stephenson, Front Office Manager on 13 Feb 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled you had a fantastic experience with us. We always strive to provide quality service and satisfaction to the guests.We look forward to having you back with us!
Very clean and inviting hotel! The staff were welcoming and helpful. Breakfast was delicious.The water pressure of the shower was absolutely amazing!
Catherine
Stayed 1 night in Jan 2024
Response from Front Desk Staff Member Jonathan on 22 Jan 2024
Thank you for the review! We are glad to hear that you enjoyed your stay with us. We make it our priority to make sure all guests are comfortable and well-accommodated during their stay at our location. We hope to see you again!
10/10 Excellent
Stephen
Business traveller, Travelled with family
31 Dec 2023
Great
Our stay was great. Staff was polite and helpful, the room was comfortable and clean.
Stephen
Stayed 2 nights in Dec 2023
Response from Front Desk Agent Jonathan on 1 Jan 2024
Thank you for the review! We strive to ensure our guests are well taken care of and comfortable for the duration of their stay.
Response from Front Desk Agent Jonathan on 1 Jan 2024
Thank you for the review. We ensure a clean property, so no one has to worry about any potential health concerns.
10/10 Excellent
Judy
23 Dec 2023
Judy
Stayed 1 night in Dec 2023
Response from Front Desk Agent Jonathan on 1 Jan 2024
Thank you for the review! We are glad to hear you enjoyed your stay here during the holiday season.
2/10 Terrible
Paul
20 Dec 2023
Paul
Stayed 1 night in Dec 2023
Response from General Manager on 21 Dec 2023
Good morning Paul. I'm sorry to hear that this stay was not pleasant. Please let me know how, so that I can address the issues. I was the person who checked out the primary guest, Brian Young, and nothing was stated when asked how the stay was. Thank you, Erin
Response from Tracy Stephenson, Front Office Manager on 11 Feb 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!
The room itself is not bad. The eco-friendliness of the hotel makes it somewhat uncomfortable when the air condition shuts off on hot days. The air conditioner tends to shut off while you are sleeping and you wake up hot and uncomfortable. The breakfast is delicious and usually pretty good for the most part this varies from day to day. The rooms facing the highway are very noisy and you can hear the trucks all night. Housekeeping is the worst part they make your bed but they do not clean very well and they do not change the Linens all that they do is make the bed they do not replace the sheets or the covers this was during an entire week's stay.