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Reviews of Sutera Sanctuary Lodges at Poring Hot Springs

3 out of 5
Sutera Sanctuary Lodges at Poring Hot Springs
Poring Hot Spring, Ranau, Sabah

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 55 reviews" "
Rating 8 - Good. 10 out of 55 reviews" "
Rating 6 - Okay. 7 out of 55 reviews" "
Rating 4 - Poor. 1 out of 55 reviews" "
Rating 2 - Terrible. 2 out of 55 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Muhammad Ali Al Siddiq

Stayed 1 night in Oct 2022

6/10 Okay

LUCY

Stayed 1 night in Apr 2022
Response from Regards, Kueh Lian See, General Manager on 5 May 2022
Thank you for taking the time to extend a rating to us during your recent stay. Please accept our sincerest apologies for any inconveniences you may have experienced where our standard did not meet your expectations during your stay with us. We hope you do come back and give us the opportunity to better serve you. We wish you a pleasant day!

10/10 Excellent

Sook Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Man Hei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and spacious chalet
Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
Stayed 1 night in Jan 2020

6/10 Okay

Francis J

Liked: Cleanliness, room comfort
Nice accommodation; restaurant disappointing.
We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Room not fullfill as per request
Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and near the hot spring
Stayed 1 night in Jun 2019

10/10 Excellent

Ievgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Poring Hot Springs
Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.
Stayed 1 night in May 2019

8/10 Good

Yew Shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Poh Choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic n clean hotspring
Rt next to the hotspring wh is ideal for us. We were always the 1st 2 as we walk there at 7am; soak for an hr b4 gg for our set bf wh is gd. Redtaurabt meals gd also. We actually booked for 1n. Extended 2nd N. Wish we could do 3rd nite. Abt the best part of our holiday here.
Stayed 1 night in Feb 2019

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for family
It was a wonderful experience for our family. The service was great & breakfast was nice too. The villa is of good size & very welcoming. Thank you for giving us a memorable stay!
Stayed 2 nights in Dec 2018

10/10 Excellent

Mohd Hirman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay, feel like stay at home
I stayed here at Palm Villa with family for two nights. After read review from guest reviewed, we decided to book this resort. My first impression were right same like others. Since we arrived late, we were directed to the villa. Check in process done in the room very smooth and quick. Resort location just beside the one of main attraction, Poring Hot Spring. We spend half day here but cannot fully explore the area. The villa is very huge. Feel like staying at home. It also clean and well maintain. Breakfast service provided at Rain Forest restaurant. I recommend you to try their Nasi Lemak. I had asked the resort to prepare a room decoration for our wedding anniversary and to surprise my wife. The resort staff Sue, Siandim, Saleha and Sahidah had done very good job. Thanks a lot for making our memorable day. Overall, even it a little bit pricey, you will not regret it. The facilties, service and cleanliness is tip top.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Sue.L, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked Palm Villa for our stay. The room was so nice, clean and comfortable.Basic kitchen. Maintenance team very efficient when we called for bathroom lighting was spoilt. We order room services for our dinner, food taste good and enjoy the meal. Breakfast is great too. Warm welcome and helpful from the friendly staff.
Stayed 1 night in Nov 2018

10/10 Excellent

Adleen, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Chia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

lynn, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Highly highly recommend. Excellent location - close to two waterfalls and an amazing 3.4km trail to a huge waterfall. Beware leeches on the trail! Other than that it was breathtaking. The hot springs are literally right next to the rooms. There are many local eateries just right outside the property which makes things easy. Sabah tea plantation is less than half an hour away as well. We stayed at the palm Villa and it is truly beautiful. It is situated atop a hill right by the jungle. The rooms are beautifully designed. You get three bedrooms with queen/King beds, 3 showers and one extra non shower bathroom. The kitchen is basic. Don't expect enough utensils and associated items for cooking. Rooms are very clean, atmosphere of the place is tranquil and serene. Do not expect wifi here! Only wifi available is in the main concierge. Staff are friendly throughout our stay and very accommodating. The in house restaurant is basic, serves regular Western and asian style breakfast and dinner. Highly recommend the palm Villa for bigger families. Wonderful holiday and time spent here.
Stayed 1 night in Jan 2018

10/10 Excellent

See Kiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Amazing! Wonderful place and people!
Stayed 1 night in Sep 2017

10/10 Excellent

Elisabeth, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Stayed in Jungle Lodge which was luxurious. Everything was great and staff was helpful. Restaurant food was good. The big negative was the lack of wifi connection needed for travel arrangements. It is also not was to get to transport-wise, but worth the effort of doing so.

8/10 Good

Lindsey, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a pleasant surprise indeed after the ratings. It was immaculate. Old colonial style. Felt very luxurious compared to other places where we have stayed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the jungle lodge this time. We arrived with a motorcycle and had it parked right next to our door. The room is very spacious consisting of a living room, bedroom, a covered outdoor bath tub and a toilet with shower. Although we stayed here for only one night, we enjoyed the quietness and explored a little bit of the nature around the lodge including the canopy walk, bat cave and waterfall. Would highly recommend a stay if you want to relax and see a little bit more after hiking Mount Kinabalu.

10/10 Excellent

Trent, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
What a great hotel! We stayed in the Jungle Lodge room which was more like a suite, with it's separate living area, outdoor bath tub suitable for 2 adults and king size bed with superior linen. Well worth a visit,but the springs were a little disappointing, I would recommend going early as it get very busy especially on Mondays.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

JIL, KK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy access, nice and beautiful hotel room.
staffs are very friendly and the food is delicious with lot of choices.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

james, singapore

Disliked: Staff & service, property conditions & facilities, room comfort
not at all private
the hotel staff and the facilities are merely children in an adults worldDO NOT stay at this place

10/10 Excellent

dinah, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
very expensive but we did throughly enjoy our stay. The villa was well designed and well appointed. You could go for a walk, see butterfuly park etc

10/10 Excellent

Olivia, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tracy, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Cleanliness: Beautiful;

8/10 Good

Matthew, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was pricey for Malaysia, the food across the road is ok

10/10 Excellent

hyejung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
자연속의 휴식
실히 좋네요 한번 온천욕으로 얼굴이 부드러워 졌어요 코타키나발루 와서 계속 햇볕에 노출 되서 피부가 건조하고 거칠거칠했었는데..! 그리고 직원들도 다 너무 친절하네요! 아침에 일어나서 문 열고 나오면 공기랑 뷰가 진짜 너무 좋습니다
Stayed 2 nights in Feb 2020

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wifi didn’t work. You could only send some whatsapp messages but you couldn’t open any websites.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

KAM YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好，非常難忘！
很令人喜歡的酒店，員工非常友好，update 了房間(河流小屋), 令我不用搬來搬去，因同一個apps book 吾到同一型號，評價說早餐不是那麼好，太多昆虫，效外怎會無？但可接受，味道亦不差，有6款選擇！15馬幣温泉，3馬幣泳池，總括去蘭腦再去會遊閒幾天！
Stayed 1 night in Oct 2019

10/10 Excellent

SAY HIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Myoung Hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay
excellent. thanks
Stayed 1 night in Sep 2018

10/10 Excellent

Christian, TOULON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vraiment tres bon rapport qualite-prix.
Très bon accueil dans cet hôtel. Les petits chalets sont vraiment très propres et en très bon état. Nous avions réservé deux chalets pour deux couples de la même famille, nous avons eu des chalets mitoyens, c'était vraiment super. seul deux petits points sont a améliorer, il manque un petit frigo et une connexion internet dans les chambres.
Stayed 1 night in Jul 2018

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima
Appartement was heel mooi en ligging hotel ook.de baden vielen wel wat tegen. Service prima en eten ook.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

won, 대한민국 안양

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
멀리찿아간 폴링온천앞 조용한 숙소
당일 핸드폰 어플로 예약하고 2시간 넘게 달려간 폴링온천 앞숙소 예약상황이 카운터에 미 통보되었단다 와이파이가 안돼 에약상황을 핸드폰으로 못 보여주고 느린 카운터 인터넷으로 겨우 확인되어 방으로 갔는데 에상보다 넓은 방 넓은 목욕탕 ! 관찮은 곳에서 묵었다고 생각이든다 조식포함인데 아침은 온천부근 레스토랑 가격에 관계없이 1개음식을 주문하면 된다 키나발루 슾속에 어울리는 숙소다

8/10 Good

クッキー, 台湾、台北

Liked: Staff & service, property conditions & facilities
熱帯雨林の中のホテル
6歳の息子が虫好きということで、一泊利用しました。 ラサリアに泊まっていたのでここまでは約2時間ちょっとかかります。市内からだと3時間のようです。山道のクネクネ道ですが、天気がいいと道の途中でキナバル山が目の前に見えるそうです。（当日は曇りで見えませんでした…） チェックインは入口のすぐ右にあります。当日は部屋のクラスを上げて、コテージにしてもらいました。4LDKバスルーム3つの二階建です。入口から歩いて5分ほどのとこにあります。とても素敵でした。 キッチンには調理器具、水、レンジ、食器類があります。ただ、フロントまでの連絡手段は徒歩のみです。 夕方、支配人、受付、ハウスキーパー、警備員など7名が中に問題ないかきてくれます。修理が必要なものがあればその場で対応してくれます。 晩御飯はポーリン温泉内のレインフォレストというレストランを利用しました。朝ごはんも同じ場所です。入場には入口で入場券が必要で、宿泊客は3日有効です。晩御飯の値段はお手頃で、ナシゴレンと春巻きが美味しかったです。メニューにはありませんが22リンギットでビールも注文可能です。飲み物は高いです。 虫は夜と朝でモーレンカンプオオカブトのメスが3匹いました。オスは見つけられず残念でした。 7時に掃除したてで人のいない温泉に入れるのと、観光客がまだいないキャノピーウォークが8時、バタフライパークが9時から入れるのは本当に良かったです。 部屋の温水はスイッチを入れて30分後にでますが、10分しかもちません。あと、いたるところに大量にヤモリがいます。そしてヤモリのフンが結構あります。蚊はヤモリがたべるせいか少ないです。小さなアリも部屋にいましたが、一番驚いたのはサソリが部屋にいたことです。肝を冷やしました。 スタッフの質は高く、虫も多く子供としてはよかったです。虫嫌いにはおすすめできません。 朝は肌寒いです。日中は湿度が高く暑いです。
全体地図
コテージ
朝誰もいない
公園の外で徒歩5分ほど

8/10 Good

NOBORU

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tenang & nyaman
River lodge membuatkan kami rasa enjoy, tenang. Tapi intercom/telefon perlu disediakan.