Blvd. Bernardo Quintana Sur, No. 302-1, Col Centro Sur, Querétaro, QUE
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Sandra Andrew , Gerente. on 22 Mar 2024
Agradecemos su calificación, nos es muy satisfactorio se haya llevado una buena experiencia y nos siga eligiendo como su hotel. Valoramos su tiempo y esperamos su próxima visita para que tenga una estadía aún más agradable.
8/10 Good
Fausto
1 Mar 2024
Liked: Staff & service
Found a sock and a water bottle under the bed
Fausto
Stayed 3 nights in Feb 2024
Response from Sandra Andrew , Gerente. on 23 Mar 2024
We appreciate your rating, rest assured that your comment is taken into account. We are always in a process of continuous improvement in all our services. We appreciate your time and look forward to your next visit so that you will give us the opportunity to show you these improvements and your stay will be completely enjoyable.
Greta Hotel, very clean, awesome breakfast buffet, very friendly staff, Perfect location between Airport and City
Andreas
Stayed 1 night in Feb 2024
Response from Sandra Andrew , Gerente. on 23 Mar 2024
We appreciate your rating, we are very satisfied that you have had a good experience and continue to choose us as your hotel. We value your time and look forward to your next visit to make your stay even more enjoyable.
It is a great location. Well organized. But hardly anyone speaks English. Also, the rooms are not too clean. The floor was sticky. Rooms are not sound isolated well from the inside of the building—lots of noise and hard to sleep.
Anna
Stayed 1 night in Nov 2023
10/10 Excellent
Juan Mario
25 Oct 2023
Juan Mario
Stayed 1 night in Oct 2023
Response from Ibis Queretaro on 31 Oct 2023
Agradecemos su preferencia, le esperamos pronto
10/10 Excellent
Jose
17 Oct 2023
Liked: Cleanliness, staff & service
Jose
Response from Ibis Queretaro on 18 Oct 2023
agradecemos sus comentarios y esperamos de nuevo su visita
A short stay at Ibis hotel was quick check in an check out. You could tell it was a clean environment as soon as you walk in. The room only had two electrical outlets, the one in the bathroom and the one in the main area.
Rocio
Stayed 2 nights in Oct 2023
Response from Ibis Queretaro on 14 Oct 2023
Agradecemos sus comentarios y procuraremos mejorar para que su estancia con nosotros siempre sea agradable.
2/10 Terrible
RUBEN
10 Oct 2023
RUBEN
Stayed 1 night in Oct 2023
Response from Ibis Queretaro on 31 Oct 2023
Lamentamos su experiencia, haremos lo posible por mejorar.
Very good price, value, location and service. Close to terminal, business center Centro Sur and easy access given QRO traffic.
Winston
Stayed 1 night in Sep 2023
Response from Ibis Queretaro on 25 Sept 2023
Thankyou very much for your comments, hope you enjoy the stay with us.
10/10 Excellent
Laura
24 Aug 2023
Laura
Stayed 3 nights in Aug 2023
Response from Ibis Queretaro on 25 Sept 2023
Agradecemos su respuesta y esperamos haya disfrutado su estancia.
8/10 Good
isaias
21 Aug 2023
isaias
Stayed 1 night in Aug 2023
Response from Ibis Queretaro on 25 Sept 2023
Nos disculpamos por los inconvenientes y trataremos de mejorar para hacer más favorable sus futuras estancias.
2/10 Terrible
Nicole
19 July 2023
Nicole
Stayed 3 nights in Jul 2023
Response from Hotel ibis on 22 Aug 2023
Agradecemos sus comentarios, lamentamos que su estancia no haya sido de su entero agrado, actualmente estamos trabajando en la mejora del servicio e instalaciones, nos gustaria algunos comentarios de su estadia con nosotros y corregirlos para obtener mejor puntaje la siguiente ocasion.
6/10 Okay
David
8 July 2023
David
Stayed 1 night in Jul 2023
Response from Hotel ibis on 22 Aug 2023
Agradecemos sus comentarios, lamentamos que su estancia no haya sido de su entero agrado, actualmente estamos trabajando en la mejora del servicio e instalaciones, nos gustaria algunos comentarios de su estadia con nosotros y corregirlos para obtener mejor puntaje la siguiente ocasion.
10/10 Excellent
cinthya anayansi perez
5 July 2023
cinthya anayansi perez
Stayed 1 night in Jun 2023
Response from Hotel ibis on 22 Aug 2023
Agradecemos su calificación, nos es muy satisfactorio se haya llevado una buena experiencia hospedándose en Ibis Qro. Valoramos su tiempo y esperamos su próxima visita para que tenga una estadía aún más agradable.
The room so small, bathroom and tv.
Cost my a lot of money for a little room,everything is small...no good , i will never come back to this hotel company.
Ruben
Stayed 1 night in Dec 2022
Response from Sub Gerente on 12 Jan 2023
Estimado huespedAgradecemos sus comentarios, si hubo algun tema en cuanto a servicio del personal le agradeceremos lo comparta, ya que la informacion del cuarto es clara desde su reservacion.Saludos cordiales.
4/10 Poor
Laura
Travelled with group
20 Nov 2022
Liked: Cleanliness
food for breakfast wasnt taste or enough dishes in the menu
Laura
Stayed 2 nights in Oct 2022
Response from Sub Gerente on 1 Dec 2022
Estimado HuespedAgradecemos su comentario, se pondra mas atencion en la variedad y sabor de nuestro desayuno.Saludos cordiales.
Very friendly staff, the entrance of hotel is a little hard to find at the beginning but once you know the route is easy. Not likely to walk around the hotel you must use a car if you want to go somewhere, the surrounding area is very dark at night.
Francisco
Stayed 7 nights in Nov 2022
Response from Sub Gerente on 1 Dec 2022
Estimado HuespedAgradecemos sus comentarios, esperamos verle pronto.Saludos.
Great location, just a 6 minute walk form the bus station .
Simple rooms with trendy décor that makes the room pleasant. Nice bathroom too! The beds at IBIS hotels are always very comfortable and I get quality sleep every time!
The breakfast is decent for the price and better than some other Ibis hotels.
Reception area is trendy and has a buzz to it. Its too bad the staff tend to be a bit arrogant... that spoils it a bit but still highly reccomended!
Brian
Stayed 1 night in Nov 2022
Response from Sub Gerente on 14 Nov 2022
Estimado Huesped, agradecemos sus comentarios, esperamos que su proxima estancia sea de su agrado tambien. Saludos cordiales.
Everything about this hotel was great! I arrived late and the manager looked out for me to make sure I could order a meal from the restaurant before it closed and then he arranged to have it delivered to my room. All of the staff were absolutely great —going above and beyond. I was traveling solo by bus and the location was perfect for meeting my friends and traveling to Bernal and then Guanajuato. Everything about this hotel was excellent and outstanding. Thanks for the great hospitality!
Sarah
Stayed 2 nights in Aug 2022
Response from Sub Gerente on 30 Sept 2022
Estimado huesped, mil gracias por sus comentarios positivos, esperamos tenerlo pronto de nuevo con nosotros.
6/10 Okay
America, Chicago
Travelled with family
1 Aug 2022
Liked: Cleanliness, staff & service, amenities
There was no iron in room and no hands towels even when I called to request the towels. The water spilled over during my shower.
Estimado Hugo gracias por su tiempo y su puntuacion de favor comentenos que no le parecio del todo bien en su estancia para asi poder mejorarlo y nos siga eligiendo