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Reviews of Copthorne Hotel & Apartments Queenstown Lakeview

4 out of 5
Copthorne Hotel & Apartments Queenstown Lakeview
88 Frankton Road, Queenstown

Reviews

8.2

Very good

Rating 10 - Excellent. 350 out of 1002 reviews" "
Rating 8 - Good. 430 out of 1002 reviews" "
Rating 6 - Okay. 155 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast but restaurant closed for evening meal
Stayed 1 night in May 2024

6/10 Okay

CHUNG YIN

Travelled with partner
Liked: Cleanliness, staff & service
The heater electrical wall switch is faulty, so it's always in On position since it's fused, told hotel staff and they grab a portable heater for us. And I told them it's a potential fire hazard. Also the electrical outlet under the bed side table has bad connection. Beside of these, the staff are nice, view is fabulous. Only other down side is the location is a bit too far from the town center, but it's reflected by the price of it. I would come back to this hotel again if the power outlet are functioning properly.
Stayed 2 nights in May 2024

8/10 Good

Keng Leong, Petaling Jaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property overlooking the the mountain
Stayed 3 nights in May 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Very comfy bed. Wasnt told at any stage the restaurant was closed in the evening. I guess the cost reflected this but it would have been nice to be told at time of checking in. Suggest that you tell those with cars that there ate 2 levels for parking. Just a little thing but helpful to new visitors.
Stayed 3 nights in May 2024

6/10 Okay

Michelle

Stayed 2 nights in May 2024

6/10 Okay

Ronald

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place and view! Thank you!
Stayed 1 night in Apr 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service
The veiws were nice
Stayed 1 night in Apr 2024

4/10 Poor

Sharon

Liked: Cleanliness
Disliked: Property conditions & facilities
Sadly it is very dated
Stayed 1 night in Apr 2024

10/10 Excellent

Ella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay. nice view
Stayed 2 nights in Apr 2024

6/10 Okay

Ravi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Yaohua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stunning view from the balcony of the hotel room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Stayed 2 nights in Mar 2024

4/10 Poor

Kevin

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Badly damaged room, no views (Bushes in front) They mentioned Lakeview, if you need to jump up on a chair to see the lake then it shouldn't be Lakeview. The room has no air conditioning and very dated decor. We had a large gap in our wall with constant humming.
Stayed 2 nights in Mar 2024

4/10 Poor

ross

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The spa pool was the best part. Hotel was looking a bit tired
Stayed 1 night in Mar 2024

6/10 Okay

Beverley

Travelled with partner
Disliked: Staff & service
Dominic on the front desk,was very unwelcoming, unhelpful and made us feel stressed trying to get information. The description was a short stroll to town….true if you were a mountain goat. When we asked him about buses he said they wouldn’t stop and we could get a taxi. Also told about the road works at the front and if the noise gets too bad come and get earplugs! Apart from that…lovely spacious room, comfortable bed and clean
Stayed 5 nights in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room close to central Queenstown.
Stayed 1 night in Mar 2024

8/10 Good

Robyn

Liked: Cleanliness, staff & service
Staff were great and rooms comfortable However the exterior of this hotel is dated and needs upgrade
Stayed 2 nights in Feb 2024

8/10 Good

Shiraan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable accommodation and great beds. Staff were always helpful and very polite. Will be great once all the roadworks have been completed out the front - outside of Copthorne control of course. The weights in the gym facility were great. Treadmill and bike likely need servicing or updating as there was a bit of lag during use.
Stayed 4 nights in Feb 2024

6/10 Okay

Robyn

Travelled with partner
Liked: Cleanliness
Spacious 2 bedroomed apartment with a lovely view over the lake. Dated decor, limited and unimpressive food offerings. Housekeeping was usually good but one morning a bed was left unmade, the towels weren't attended to properly and a rubbish bin wasn't emptied - not a big issue really. Roadworks right outside the building were a nuisance but not the hotel's fault.
Stayed 4 nights in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
12min easy walk to town, stunning views from our room
Stayed 2 nights in Feb 2024

6/10 Okay

Gary

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service
Dated and in need of an update
This is a dated complex which benefits from clever photography. The hot tub is not available so don't book based on using that. While dated, the rooms were clean and comfortable but one of them had no heating capabilities which were needed when we visited. The breakfast was ok.
Stayed 1 night in Jan 2024

6/10 Okay

David

Stayed 1 night in Feb 2024

6/10 Okay

Rob

Liked: Cleanliness, room comfort
Copthorne queenstown
The room description was misleading at first. We had a superior lake view room that you couldn’t see the lake from. We had to upgrade to get what I expected
Stayed 4 nights in Jan 2024

8/10 Good

Lorna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good room, nice place. Lots of roadworks around the property but nothing they can do about that. Breakfast was alright
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Helpful service
The service was great. The front desk was very helpful. The bathroom could have been updated slightly. There were some marks on the bathroom floor that appeared like they couldn’t be cleaned up.
Stayed 1 night in Jan 2024

8/10 Good

Yang

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We asked for a parking instruction map but denied, so we missed turning left at first attempt looking for car park and need to drive a long way to return back to hotel. Then scratched car chassis in acute u turn for parking at lower level.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Was disappointed that the restaurant was closed for dinner. I was travelling with my 90 year old aunt, so ended up eating in the bar. The buffet breakfast was nothing special, it was a bit on the cool side when we went for breakfast at 9am. I would not recommend this place for food. The staff were lovely and friendly but hospitality was not one of their strengths. We likened it to Fawlty Towers. On the plus side, the room was lovely.

6/10 Okay

Ross

Liked: Cleanliness, staff & service, room comfort
Decent hotel, spoilt by noisy drain cover outside
Clean, comfortable room (especially bed), hotel is walkable to central Queenstown. However, in room 120 (furthest from reception on ground floor) we were next to entry/exit to car park which had a drain cover which clanked twice every time a vehicle went over it, all night! There was a surprising amount of traffic in and out and my wife hardly slept. Avoid rooms at this end of the corridor unless and until it's fixed.
Stayed 1 night in Nov 2023

8/10 Good

Amir

Stayed 2 nights in Jan 2024

6/10 Okay

lynette

Stayed 10 nights in Dec 2023

10/10 Excellent

Vivienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, big rooms
Stayed 2 nights in Jan 2024

2/10 Terrible

Zhaoli

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay in this hotel! I booked so quickly for our NZ vacation without further investigating the reviews. Now I agree with the low ratings of this hotel - all are genuine, confirming my experience. These are the reasons you should never book and stay in this place. 1. False advertising: it is NOT a 4-star place; no air conditioning exists. They use windows to ventilate the hotel. The room smelled mildew, and my kids and husband sneezed all night. 2. It is not a lake-view hotel. The picture of the hotel makes it look like it is right next to the beautiful lake from the balcony. It is FALSE marketing. It is next to the busiest street in Queenstown, with the bus stop right in front of the hotel. 3. The hotel room is filthy, and amenities are old and broken: The carpet looked like it had not been vacuumed for months. Truly disgusting. The bedsheets were not changed, which made me feel itchy the whole night, that I could not sleep. The bathroom sink was yellowish, and the shelf in the shower was broken. The TV SET was not working correctly. On the balcony, there was a bunch of hair under the chair. 4. Noisy rooms and no one can sleep: all the rooms were designed to face the main road. So you can imagine the traffic noise on Frankton Road. They do not bother installing any A/C in the rooms. So, to get fresh air, we relied on opening the windows in the room. All traffic noise is so loud, and it is impossible to sleep from 9 pm until 7 am. 5. Badly designed carpark entrance- the
Stayed 4 nights in Dec 2023

6/10 Okay

Cheryl

Stayed 3 nights in Dec 2023

6/10 Okay

Dzu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
When first got into the room, we noticed streaks of feces still present in the toilet bowl. It appeared that the janitor didnot clean the toilet .
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I don’t have any mobility problems but I realised that if you arrived by car and approached the hotel from the car park, which is below the building, you would not be able to get into the hotel, as there is no lift. Even for an able bodied person managing a suitcase up stairs and then down to reception was a nuisance. Quite impossible in a wheelchair.
The rooms. Each had a small balcony with those on the first floor and above having a great view of the mountains.9
The reception area from the street
Stayed 2 nights in Dec 2023

10/10 Excellent

Hisham

Stayed 1 night in Dec 2023

10/10 Excellent

Priyanka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel; excellent service.
Stayed 3 nights in Dec 2023

6/10 Okay

Kelly Jane

Travelled with family
Liked: Amenities
Nice location , shame restaurant not open for evening meals only breakfast .bar closes at 9 strange as many people came in for a drink after being out
Stayed 3 nights in Dec 2023

8/10 Good

Maria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Thierry, Thornlands

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, central spot of Queenstown. However, the current road work make it hard and confusing to access. The parking is very hard to find and better signage should be be consider. Breakfast buffet was “ok” and hotel restaurant menu is limited.
Stayed 2 nights in Dec 2023

6/10 Okay

T

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Disappointing and dated
The vibes of an old ski lodge. Restaurant was shut after breakfast and the bar shuts around 9 or so. You have to book use of the hot tub but they don’t give you any information about the process, need to pick up a card from reception and drop it off when your are in a towel. Dated decor although the views from the hotel are amazing.
Stayed 3 nights in Nov 2023

8/10 Good

Lynne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the views of the lake and surrounding mountains.
Stayed 5 nights in Nov 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious great views close to town.
Stayed 3 nights in Nov 2023

8/10 Good

Minako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HM on 21 Nov 2023
Thank you for your feedback.Kind regardsHotel Management