Outdoor pool

Reviews of One Puerto Vallarta Aeropuerto

3 out of 5
One Puerto Vallarta Aeropuerto
Boulevard Francisco Medina Ascencio, No. 3987 Fracc Marina Vallarta, Puerto Vallarta, JAL

Reviews

8.0

Very good

Rating 10 - Excellent. 449 out of 1002 reviews" "
Rating 8 - Good. 290 out of 1002 reviews" "
Rating 6 - Okay. 125 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 66 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Melissa

Disliked: Cleanliness, amenities, property conditions & facilities
I had an uncleaned, dorm room with no hot water and a pahetic breakfast buffet. Stay anywhere else.
Stayed 1 night in May 2024
Response from JM on 21 May 2024
Dear Melissa; We appreciate your feedback and of course we apologize for these inconveniences, these are things that does not have to happen. We hope you give us another opportunity to serve you and show you then that both issues have been fixed. Regards

10/10 Excellent

Hiram

Liked: Cleanliness, staff & service, property conditions & facilities
Close by the airport
Stayed 1 night in May 2024
Response from JM on 21 May 2024
Dear Hiram; thank you for letting us know about your stayRegards

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JM on 7 May 2024
Agradecemos Sr Felipe por compartirnos la valoración a nuestro servicio; es grato saber que su estancia fue agradableLe esperamos en un pronto regreso

8/10 Good

James

Stayed 1 night in Apr 2024

6/10 Okay

Elena, Milton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one plus this property very close to the airport.
Stayed 1 night in Apr 2024
Response from 3/5 on 29 Apr 2024
Hello Elena, we thank you for your rating and for your preference in making us part of your visit to the city.Regards.

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 4/5 on 28 Apr 2024
Thank you William for rating our service. We look forward to seeing you on your next visit. Regards

8/10 Good

doe

Stayed 1 night in Apr 2024

8/10 Good

ROBERT

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from 4/5 on 27 Apr 2024
Thank you Robert for rating our service; we are looking forward to your next visit.

10/10 Excellent

Melanie

Travelled with partner
Great budget hotel friendly staff
Stayed 1 night in Apr 2024
Response from 5/5 on 26 Apr 2024
Thank you Melanie, it is pleasant to know that everything was satisfactory during your stay. Regards

6/10 Okay

Jonathan Samuel

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from 3/5 on 26 Apr 2024
Gracias por la calificación a nuestro servicio; esperamos su próxima visita a esta su casa.Saludos

4/10 Poor

maksymowicz, london

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very expensive and poor quality looks like low budget
Stayed 1 night in Apr 2024
Response from 2/5 on 26 Apr 2024
Hello, we really appreciate the time you spend on rating our services, we assured you we will strive to give you a better service for your next visit.Regards

8/10 Good

Patricia, Tweed

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from 4/5 on 19 Apr 2024
Hello Patricia.We hope you can give us the opportunity to be your hosts again for your next trip to Puerto Vallarta. Greetings

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to airport, helpful staff
Stayed 1 night in Apr 2024
Response from 4/5 on 19 Apr 2024
Hello Anthony, thank you for the evaluation of our service, it is pleasant to know that everything was satisfactory during your stay. Regards

10/10 Excellent

ghislain, st-zotique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je ne repond pas en anglais
Stayed 1 night in Apr 2024
Response from 5/5 on 19 Apr 2024
Merci d'avoir évalué notre service; C'était agréable de vous avoir ici avec nous.

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfy
Stayed 1 night in Apr 2024
Response from 5/5 on 13 Apr 2024
Thank you Liliana for rating our service, it is pleasant to us know that everything was satisfactory during your stay.We look forward to seeing you on your next visit. Regards

8/10 Good

Maureen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 4/5 on 13 Apr 2024
Hello Maureen, we appreciate your rating of our service; It's been nice having you here with us. Greetings

8/10 Good

Marilyn

Travelled with family
Liked: Amenities
The property is well situated to the airport. The area is very busy and the hotel has some deferred maintenance issuse
Stayed 1 night in Apr 2024
Response from 4/5 on 11 Apr 2024
Hello Marilyn, we appreciate the time you spend on rating our services, we assured you we will strive to give you a better service for your next visit.Greetings

8/10 Good

Hiram

Liked: Cleanliness, staff & service
Very conveniently close to the airport
Stayed 1 night in Apr 2024
Response from 4/5 on 11 Apr 2024
Thank you Hiram for rating our service. We look forward to seeing you on your next visit. Regards

8/10 Good

Jo-Anne, Rosetown

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport so room was good enough for what we needed. Just and overnight before a flight out.
Stayed 1 night in Mar 2024
Response from 4/5 on 11 Apr 2024
Hello Anne, we hope you can give us the opportunity to be your hosts again for your next trip to Puerto Vallarta. Greetings

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stay near the airport for a night before our departure and the check-in process was smooth, the staff were friendly and the room was clean. The room is basic, but good enough for a quick stop. They offer a complimentary breakfast which was alright. We were able to walk to the airport within 5 minutes. I would recommend staying here.
Stayed 1 night in Apr 2024
Response from 4/5 on 11 Apr 2024
Thank you Sheila for the rating our service, it is pleasant to know that everything was satisfactory during your stay. We look forward to seeing you on your next visit. Regards

10/10 Excellent

Lorrie Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, decent complimentary breakfast, nice pool area, 5 minute walk to airport
Stayed 1 night in Apr 2024
Response from 5/5 on 11 Apr 2024
Thank you Lorrie for rating our service, it is pleasant to us know that everything was satisfactory during your stay. We look forward to seeing you on your next visit. Regards

8/10 Good

Jo-Anne

Travelled with partner
Liked: Amenities
Close to airport
Stayed 1 night in Apr 2024
Response from 4/5 on 11 Apr 2024
Thank you Anne for ratting our service; It's been nice having you here with us. We are looking forward to your next visit.

10/10 Excellent

Kevin, Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value and very convenient location for the airport and nearby dentists. Breakfast was large and tasty. Highly recommend!
Stayed 1 night in Jan 2024
Response from JM on 6 Apr 2024
Thanks Kevin; it was a plesure to be tour host in your visit to Puerto VallartaWe hope to see you backRegards

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Front desk person was professional and very understanding. Hotel Pool is awesome. Breakfast was good. Rooms are very small and unfortunately our room smelled so bad of mold that we had to leave after the first night. I am sure that the AC filters need cleaning. He did make a note of that in his book and I am sure that the problem will be taken care of.
Stayed 2 nights in Mar 2024
Response from 5/5 on 11 Apr 2024
Hello Jonathan; we appreciate the time you spend on rating our service. We are working hard to improve our facilities for your next trip. Best regards

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Very clean.
Stayed 1 night in Mar 2024
Response from JM on 6 Apr 2024
Dear Sara; we appreciatte your coments regarding your stay; it is great to know your stay was according your expectationsRegards

4/10 Poor

Ignacio

Travelled with family and small children
Disliked: Staff & service, amenities
The staff was not really helpful. I asked the receptionist for two separate beds instead of one queen. He said I had to pay extra for that. The shower doors were not in good condition. and I’m saying this because I rented two rooms and they both had the same problem. The TVs were 24 inches, who watches anything on 24 inch TV’s. They also give you one bottle of water, even though it’s being occupied by two people. They really had no people, but they said it was at full capacity. The breakfast is Soso. There are better options at other hotels for just a little more money.
Stayed 2 nights in Mar 2024
Response from 2/5 on 11 Apr 2024
Buen día Sr. Ignacio; le ofrecemos una disculpa por los inconvenientes que se presentaron durante su visita; ya hemos tomado acción sobre ello para evitar que se susciten de nueva cuenta. Le aseguro que nuestro personal esta trabajando arduamente para mejorar nuestras instalaciones.Esperamos tener nuevamente la oportunidad de recibirle para ofrecerle una mejor experiencia.Sinceramente

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Nice and easy
Stayed 1 night in Mar 2024
Response from JM on 6 Apr 2024
Thanks Linda for the rating to our service and share your comments with usRegards

10/10 Excellent

Ryan

Effortless experience and the crew at hotel was awesome and great for last minute bookings would use again and highly recommend
Stayed 7 nights in Mar 2024
Response from 5/5 on 11 Apr 2024
Hello Ryan, we really appreciate the time you spend on rating our service, we look forward for your next visit. It's been a plasure having you here with us.Regards

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is more for adults rather than little children. The marina is very close by. Lots of restaurants. The room is on thw small size but it is clean. If y9y need anything you can get it at the front desk. There is no coffee pot in the room.
Stayed 1 night in Mar 2024
Response from 5/5 on 11 Apr 2024
Thank you Ruth for ratting our service; It's been nice having you here with us. We are looking forward to your next visit.

6/10 Okay

Veronica

Liked: Staff & service
Disliked: Cleanliness
No air flow, windows don’t open, rooms were mugging.
Stayed 1 night in Mar 2024
Response from 3/5 on 11 Apr 2024
Dear VeronicaWe hope you will give us the opportunity to welcome you to offer you a better experience. Regards

8/10 Good

Terry

Liked: Cleanliness, staff & service
Walk to airport but limited dining opportunities in area.
Stayed 1 night in Mar 2024
Response from JM on 28 Mar 2024
Thank you for your reviewRegards

10/10 Excellent

Michelle, Hampton

Liked: Staff & service
A good, no frills hotel...great for quick airport access. Comfortable bed, easy check in and it is quiet especially being so close to the airport.
Stayed 1 night in Mar 2024
Response from JM on 28 Mar 2024
Dear Michlle, thank you for share your commentsWw hope to see you back soonRegards

2/10 Terrible

Nicole

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The fire /smoke alarm was beeping non stop.. someone came 30 min later only after 2 requests. It was replaced but after midnight it started beeping again and woke us up. The have a flight to catch today so I’m not happy about this. We also asked for extra pillows at the front desk and didn’t get them. The sink stopper doesn’t work… we had to push the stopper from underneath to empty the sink
Stayed 1 night in Mar 2024
Response from JM on 28 Mar 2024
Dear Nicole; we are very sorry for the inconvenient in your room with the smoke alarm; it something that not has to happen, well work to improve our serviceRegards

8/10 Good

Terri

Travelled with partner
Liked: Cleanliness, property conditions & facilities
convenient to airport
Stayed 1 night in Mar 2024
Response from JM on 30 Mar 2024
Thank you Terry for your visitWe are wainting for your next oneRegards

2/10 Terrible

Graziano

Disliked: Cleanliness, property conditions & facilities
Never will use you again
Stayed 14 nights in Jan 2024
Response from JM on 30 Mar 2024
Dear Graziano; we are very sorry for the inconvenience during your staySincerely

10/10 Excellent

Quetzalcoatl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place and really close from the airport
Stayed 1 night in Mar 2024
Response from 5/5 on 11 Apr 2024
Buen día Sr. Vargas; es grato saber que su estancia fue acorde a sus expectativas; esperamos verle en una próxima visita a Puerto Vallarta. Saludos

6/10 Okay

Lisa, Magnolia

Stayed 1 night in Mar 2024
Response from 3/5 on 11 Apr 2024
Good morning Lisa; we appreciate your rating of our service.Greetings

8/10 Good

Donovan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room's were okay ,a little crowded ,beds were soft, slept well.
Stayed 1 night in Mar 2024
Response from 4/5 on 11 Apr 2024
Hello Joan; we appreciate the time you spend on rating our service. Best regards

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Great spot for easy access before or after a PVR flight Hotel staff very friendly English spoken which is helpful for travellers Reasonable price as well Felt safe doing the short walk to the airport even at 5am!
Stayed 2 nights in Mar 2024
Response from JM on 2 May 2024
Dear Robert, we appreciatte your comments and your visitWe hope to see you back

8/10 Good

Brian

Liked: Cleanliness, staff & service
It is close to the airport... easy walking distance. Quiet... for being so close to the airport. Comfortable pool area. Room was poorly equipped (no coffee machine or refrigerator), but there is coffee in the lobby. Our room was a little run down and cramped, but fine for an overnight stay.
Stayed 1 night in Mar 2024
Response from JM on 2 May 2024
Dear Brian, thank you for letting us know about your stay; well work in order to improve our serviceRegards

10/10 Excellent

Anthony

Travelled with partner
It was nice to let us in our room early.
Stayed 1 night in Mar 2024
Response from JM on 2 May 2024
Dear Anthony, we appreciatte your visit, it was an honor had been your hostRegards

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to relax before your next adventure.
Stayed 2 nights in Mar 2024
Response from JM on 2 May 2024
Thank you Max for your comment and your visitWe are waiting for your next adventureRegards

10/10 Excellent

LORNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the casino next door and that we were allowed to leave our luggage for an hour after checking out.
Stayed 1 night in Mar 2024
Response from JM on 2 May 2024
Dear Lorne; thank you for your visitWe hope to see you back

10/10 Excellent

Vivienne

Excellent staff clean place
Stayed 1 night in Mar 2024
Response from JM on 2 May 2024
Estimada Vivienne, gracias por el valor otorgado a nuestro servicioEsperamos su próxima visita

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, staff friendly
Stayed 1 night in Mar 2024
Response from JM on 2 May 2024
Dear Collette, we appreciatte your feedback, and we hope to see you back

2/10 Terrible

Jack, Santa Barbara

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hallways were like ECHO Chambers, and when the doors closed the whole building shook. The bed was really cheap and uncomfortable, so were the sheets in the pillows. The sheets were like two rags. The bathroom is very small and hard to turn around in. The shower door doesn’t close well, but mostly it’s the beds that are horrible
Stayed 1 night in Mar 2024
Response from JM on 2 May 2024
Dear Jack; we are very sorry your stay did not fit your expectationn; well work in order to improve our serviceRegards

4/10 Poor

Kathy

Stayed 2 nights in Mar 2024
Response from JM on 2 May 2024
Dear Kathy, thank you for your visitWell work in order to improve our service

10/10 Excellent

Sergio

Located close to shops, places to eat, and the airport. Friendly staff and clean area.
Stayed 3 nights in Mar 2024
Response from JM on 2 May 2024
Thanks Sergio for your visit, it was an honor be your host in Puerto VallartaRegards

8/10 Good

JEMIMA, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Needs updated !
Stayed 1 night in Mar 2024
Response from JM on 2 May 2024
Thank you for share your comments, well work in order to improve our serviceRegards

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to the airport and shops, great location
Stayed 1 night in Mar 2024
Response from JM on 2 May 2024
Thanks Judy for allow us to be your host in Puerto VallartaWe hope to see you back