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Reviews of Hotel Eastlund, BW Premier Collection

4 out of 5
Hotel Eastlund, BW Premier Collection
1021 NE Grand Avenue, Portland, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1043 out of 1384 reviews" "
Rating 8 - Good. 204 out of 1384 reviews" "
Rating 6 - Okay. 79 out of 1384 reviews" "
Rating 4 - Poor. 31 out of 1384 reviews" "
Rating 2 - Terrible. 27 out of 1384 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For this to be a property under the best western, brand you would not know it because this is the luxury Side of best Western hotels I will definitely stay again at this hotel room service was great hotel staff was great even though it’s paid valet parking it’s worth paying for because the security that you feel as well as the attention you get when you need service
Stayed 4 nights in May 2024

10/10 Excellent

Tena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable, housekeeping respected the “do not disturb”, valet was handy and prompt. The front desk staff was welcoming. Cons: noise proofing was almost non existent - but wasn’t awful as long as people weren’t yelling in the hallway
Stayed 1 night in May 2024
Response from Ivan on 14 May 2024
Tena, Thank you for taking the time to leave a review, honest feedback is what allows us to improve and is always appreciated. I'm happy to hear that overall you enjoyed your stay and hope the hotel's amazing staff along with its modern amenities bring you back to stay with us again in the future!

8/10 Good

Franki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ivan on 14 May 2024
Franki, Thank you for taking the time to leave a review. We hope you choose us again during your next visit to Portland.

10/10 Excellent

Mabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Eastlund was a perfect place to stay for a night when going to a concert at Moda Center. Hotel is really clean, felt very safe, and is a 5 min walk to Moda. I’d definitely recommend staying here.
Stayed 1 night in May 2024
Response from Ivan on 14 May 2024
Mabel, Thank you for the amazing review of the hotel. I'm thrilled to hear that you enjoyed your stay with us. I hope the hotel's amazing staff brings you back to stay again for your next Moda Center event.

6/10 Okay

Hope

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel and their restaurant! Only issue this time is we were supposed to get a parking credit per Expedia-they didn’t honor it.
Stayed 1 night in May 2024
Response from Ivan on 14 May 2024
Hope, Thank you for taking the time to leave a review. It looks like with the credit we did not charge you anything for parking so you will be seeing the full security deposit refunded onto your card. The deposit can show as a pending charge for a few days after check-out which may be leading to the confusion. Please let us know if you have any questions and we hope you come back and stay with us again in the future!

10/10 Excellent

Kathleen, Port Orchard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great and the room was great too.
Stayed 1 night in May 2024
Response from Ivan on 11 May 2024
Kathleen, Thank you for the amazing review of the hotel. I'm thrilled to hear that you enjoyed your time with us. I hope the hotel's amazing staff brings you back to stay with us again in the future.

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to concert venue.
Stayed 1 night in Apr 2024
Response from Ivan on 11 May 2024
Nataly, Thank you for the positive review of the hotel. I'm happy to hear that you enjoyed your stay with us and hope the hotel's amazing staff will bring you back to stay again in the future.

10/10 Excellent

Iris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Love the interior, spacious rooms and walkable to the convention center
Stayed 1 night in May 2024
Response from Ivan on 6 May 2024
Iris, Thank you for the amazing review of the hotel. I'm thrilled to hear that you enjoyed your stay with us and that the hotel staff went above and beyond for you. We hope to see you again during your next visit to Portland.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place staffed by happy, professional young people. They charge a lot for the parking, is the only thing.
Stayed 1 night in May 2024
Response from Ivan on 3 May 2024
Michael, Thank you for the wonderful review of the hotel. I'm happy to hear that you enjoyed your time with us and that the staff did their best to make your stay comfortable. I hope their amazing energy will bring you back to stay with us again in the future!

10/10 Excellent

Dupre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and clean. I just wish they had more vegetarian options for food.
Stayed 1 night in Apr 2024
Response from Ivan on 3 May 2024
Dupre, Thank you for taking the time to leave a review. I'm happy to hear that you enjoyed your stay overall and I appreciate the note about the vegetarian options, I will be passing it along to the restaurant's management team. I hope the hotel's amazing staff, central location and modern amenities will bring you back to stay with us again in the future!

10/10 Excellent

aran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing will be coming back for sure
Stayed 2 nights in Apr 2024
Response from Ivan on 3 May 2024
Aran, Thank you for the wonderful review of the hotel. I'm thrilled to hear that you enjoyed your stay and that the hotel staff went above and beyond for you. We look forward to hosting you again during your next visit to Portland.

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lack of available parking combined with the poor valet parking system means the parking is not only inconvenient, it a a bit of a rip off. Also for a hotel in such a coffee loving city, the coffee shop closed at 10:30AM meaning no options without leaving the property. Lastly the damage to the room in various ways was less than appealing and detracted from the overall experience.
Stayed 1 night in Apr 2024
Response from Ivan on 1 May 2024
Jason, Thank you for taking the time to leave a review. Honest feedback is what allows us to improve and is always appreciated. The restaurant and café are run by a separate company but I will be passing your feedback along to their management team to help them improve. I will also be following up with the housekeeping and valet teams to address the issues you faced and appreciate you making me aware of them. I hope the hotel's central location, modern amenities, and amazing staff will bring you back to stay with us again so that we have another chance at showing you what the Hotel Eastlund is all about.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the concert hotel for us! Moda Center just a few blocks away which makes it easy. Wish they wouldn't crush you on parking fees if you're staying there in the hotel. Only other downside is no microwaves in the rooms. Other than that its great! Clean rooms and friendly staff.
Stayed 1 night in Apr 2024
Response from Ivan on 1 May 2024
James, Thank you for the wonderful review of the hotel. I'm thrilled to hear we are your concert hotel and for the future would recommend the packages which include the cost of the valet parking. We look forward to seeing you again during your next visit to the Moda Center and Portland!

10/10 Excellent

donna

Travelled with family
Great location and many dining options
Stayed 5 nights in Dec 2023
Response from Ivan on 1 May 2024
Donna, Thank you for the wonderful review of the hotel. I'm thrilled to hear that you enjoyed your stay with us! I hope the hotel's central location, modern amenities and amazing staff will bring you back to stay with us again during your next visit to the Rose City.

10/10 Excellent

Alexander C, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Portland!
Stayed 3 nights in Apr 2024
Response from I on 1 May 2024
Alexander, Thank you for the wonderful review of the hotel! I'm thrilled we have become your home away from home whenever you are in Portland. We look forward to seeing you again during your next visit!

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ivan on 1 May 2024
Marisol, 5 out of 5-- a perfect score! We love to see it and hope to see you again during your next visit to Portland!

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved how our room looked. Very clean, very quiet, overall perfect. Definitely will be on our top lists of stays!!
Stayed 1 night in Apr 2024
Response from Ivan on 1 May 2024
Marisol, Thank you for the amazing review of the hotel! I'm thrilled to hear that you enjoyed your stay and that the hotel staff went above and beyond to make it special for you. We look forward to hosting you again during your next visit to Portland!

8/10 Good

Jamie, Rio Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Staff wasn’t very helpful.
Stayed 2 nights in Apr 2024
Response from Ivan on 1 May 2024
Jamie, Thank you for taking the time to leave a review, honest feedback is what allows us to improve and is always appreciated. I am happy to hear that overall you enjoyed your stay and would like to extend my apologies about the staff not being helpful and my appreciation for making me aware. We pride ourselves on top-notch customer service and I will be following up with the team to make sure they are upholding Hotel Eastlund standards. We hope you stay with us again during your next visit to Portland so that you can experience all the hotel truly has to offer.

6/10 Okay

Yingyu

Liked: Cleanliness
Disliked: Amenities
Not much positive other than it’s location and convenience of dining
Stayed 3 nights in Mar 2024
Response from Ivan on 1 May 2024
Yingyu, Thank you for taking the time to leave a review. Honest feedback is what allows us to improve and is always appreciated. It sounds like we fell short of your expectations during your most recent stay and I hope the hotel's central location, modern amenities, and wonderful staff are enough to bring you back to stay again in the future so that we can show you what the Hotel Eastlund is truly all about.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Apr 2024
Response from Ivan on 1 May 2024
Andrea, Thank you for the positive review of the hotel. I'm thrilled to hear that you enjoyed your stay with us and hope the hotel's wonderful staff and modern amenities bring you back to stay again in the future!

10/10 Excellent

Lisa, Truckee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property twice and would go back again. The staff are excellent! The property is clean, quiet and a very attractive hotel. It backs up to Denny's which has a lot of homeless wandering around. The hotel feels safe and secure, I did not feel safe walking around after dark.
Stayed 3 nights in Apr 2024
Response from Ivan on 17 Apr 2024
Lisa, Thank you for the amazing review of the hotel. I'm thrilled to hear that you enjoyed your stay with us and that the hotel staff went above and beyond to make the stay as special as possible for you.

10/10 Excellent

harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, reasonable price, close to areanas.
Stayed 2 nights in Apr 2024
Response from Ivan on 17 Apr 2024
Harold, Thank you for taking the time to post a review, honest feedback is what allows us to improve and is always appreciated. I'm happy to hear that you enjoyed your most recent stay.

10/10 Excellent

Katie A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ivan on 17 Apr 2024
Katie, 5 out of 5-- a perfect score! We love to see it and hope to see you again in the future!

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Ivan on 6 May 2024
Melissa, Thank you for taking the time to leave a review, honest feedback is what allows us to improve and is always appreciated. I hope you stay with us again in the future so that we have another chance to show you what the Hotel Eastlund is truly all about.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Max, Convention Center and Moda Center. Upstairs bar/restaurant was great fun before the game
Stayed 1 night in Apr 2024
Response from Ivan on 16 Apr 2024
Karen, Thank you for the wonderful review of the hotel. I'm thrilled to hear that you enjoyed your stay with us and hope the hotel's amazing staff will bring you back to stay again in the future.

10/10 Excellent

Cheree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 1 night in Apr 2024
Response from Ivan on 16 Apr 2024
Cheree, Thank you for the amazing review of the hotel. I'm thrilled to hear that you enjoyed your stay with us and hope the hotel's amazing staff brings you back to stay again during your next visit to Portland!

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ivan on 15 Apr 2024
Cassandra, Thank you for taking the time to leave a review, honest feedback is what allows us to improve and is always appreciated. I hope the hotel's amazing staff brings you back to stay again in the future!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, walkable to Moda.
Stayed 1 night in Apr 2024
Response from Ivan on 16 Apr 2024
Ken, 5 out of 5-- a perfect score! We love to see it and hope to see you again in the future!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, fresh, compitent and friendly staff. Very pleasant
Stayed 1 night in Apr 2024
Response from Ivan on 11 Apr 2024
Chris, Thank you for the amazing review of the hotel. I'm thrilled to hear that you enjoyed your stay with us and we hope to see you again during your next visit to Portland!

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right next to the train tracks downtown. That is convenient in the day, but very loud at night. They try to accomodate by giving guests ear plugs and having thick windows, but anytime a car crosses over the tracks its loud. I love everything about this hotel except that its so loud you can't sleep at night, which unfortunately negates one of the biggest reasons to visit for me.
Stayed 2 nights in Apr 2024
Response from Ivan on 11 Apr 2024
Jon, Thank you for taking the time to leave a review, honest feedback is what allows us to improve and is always appreciated. I have added a note to your profile to keep you in the city view rooms for any future stays which are located on the interior on the hotel and shielded from street noise. I hope the hotel's amazing staff and modern amenities will bring you back to stay with us again in the future.

10/10 Excellent

Samuel

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is a cut above and very modern. A beautiful lobby, nice beds, window that opens, stream-lined, a drawer with small bags of ice, no loud ice machines, very classy
Stayed 4 nights in Apr 2024
Response from Ivan on 9 Apr 2024
Samuel, Thank you for the amazing review of the hotel. I'm thrilled to hear that you enjoyed your time here and that the hotel staff went above and beyond to make it as comfortable as possible. We hope to see you again during your next visit to Portland!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying and will choose this hotel when visiting.
Stayed 1 night in Apr 2024
Response from Ivan on 9 Apr 2024
Amy, Thank you for the wonderful review of the hotel. I'm thrilled to hear that we continue to impress and hope the hotel's amazing staff brings you back to stay with us again in the future!

10/10 Excellent

Jose, HOOD RIVER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, and staff very friendly
Stayed 1 night in Apr 2024
Response from Ivan on 9 Apr 2024
Jose, Thank you for the amazing review of the hotel. I'm thrilled to hear that the hotel staff went above and beyond for you. We hope you choose us again during your next visit to Portland!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the initial checkin, valet service, restaurant, cafe, room amazing, & checkout was great! I have stayed here before & will be back again! Nice job hiring stellar employees, everyone was very professional & friendly!
Stayed 2 nights in Apr 2024
Response from Ivan on 6 Apr 2024
Kristen, Thank you for the wonderful review of the hotel. I'm thrilled to hear that the hotel staff went above and beyond to make the stay special for you. I hope their amazing customer service along with the hotel's modern amenities and central location will bring you back to stay with us again in the future!

10/10 Excellent

Margot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Ivan on 5 Apr 2024
Margot, 5 out of 5-- a perfect score! We love to see it and hope to see you again in the future!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay the cleanliness and staff are amazing and the restaurant upstairs has amazing food.
Stayed 1 night in Mar 2024
Response from Ivan on 4 Apr 2024
Jessica, Thank you for the amazing review of the hotel. I'm thrilled to hear that you enjoyed your stay and that the hotel staff went above and beyond for you. We hope to see you again during your next visit to Portland!

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
R
Stayed 3 nights in Mar 2024
Response from Ivan on 5 Apr 2024
Karl, Thank you for taking the time to leave a review, honest feedback is what allows us to improve and is always appreciated. I'm happy to hear that overall you enjoyed your time with us. We hope to see you during your next visit to Portland!

10/10 Excellent

Prof. Bethany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was first class experience, thank you!
Stayed 3 nights in Mar 2024
Response from Ivan on 2 Apr 2024
Thank you for the wonderful review of the hotel. I'm thrilled to hear that the hotel staff went above and beyond to make your stay special. We hope to see you again in the future!

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very close to Moda Center
Stayed 1 night in Mar 2024
Response from Ivan on 2 Apr 2024
Katie, Thank you for the wonderful review of the hotel. I'm thrilled to hear that you enjoyed your time with us. We hope to see you again during your next visit to Portland!

10/10 Excellent

Ralph

Stayed 1 night in Mar 2024
Response from Ivan on 22 Apr 2024
Ralph, 5 out of 5-- full marks! We love to see it and hope to see you again!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, staff were excellent in all areas, food was wonderful…all in all a beautiful place to spend my time.
Stayed 2 nights in Mar 2024
Response from Ivan on 30 Mar 2024
Robert, Thank you for the wonderful review of the hotel. I'm thrilled to hear that you enjoyed your stay with us and that the hotel staff went above and beyond to make it comfortable for you. We hope to see you again during your next visit to Portland!

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best.
Stayed 2 nights in Mar 2024
Response from Ivan on 30 Mar 2024
Albert, Thank you for the wonderful review of the hotel staff. I am thrilled to hear they went above and beyond to make the trip special for you. We hope to see you again during your next visit to Portland.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that the 5th floor room was under the 6th floor kitchen and could hear them starting their day at 4am.
Stayed 4 nights in Mar 2024
Response from Ivan on 30 Mar 2024
Brian, Thank you for taking the time to leave a review, honest feedback is what allows us to improve. My apologies for the issues with the cleaning noise. I will be following up with the cleaners to make sure it does not keep happening and appreciate you making me aware. I hope the hotel's amazing staff, modern amenities and central location will bring you back to stay with us again in the future.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from Ivan on 30 Mar 2024
Nathan, 5 out of 5-- we love it! I'm thrilled to hear that you enjoyed your stay with us and hope the hotel's amazing staff brings you back to stay with us again in the future.

10/10 Excellent

Jun Han

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. We only stayed one night. But had a good stay at Hotel Eastlund.
Stayed 1 night in Mar 2024
Response from Ivan on 26 Mar 2024
Jun Han, Thank you for taking the time to leave a review. I'm thrilled to hear that you enjoyed your time with us brief as it was. We hope you can come back and stay again in the future!

10/10 Excellent

Linda, Salt Lake City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ivan on 16 Apr 2024
Linda, 5 out of 5-- a perfect score! We love to see it and hope to see you again soon!

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel.
Stayed 1 night in Mar 2024
Response from Ivan on 26 Mar 2024
Shawna, Thank you for the wonderful review of the hotel. We loved that you loved staying here and we hope to see you again during your next visit to Portland!

10/10 Excellent

Suman

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivan on 26 Mar 2024
Suman, 5 out of 5-- a perfect score! we love to see it and hope to see you again in the future!

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very swift & quick. Pleasant staff.
Stayed 1 night in Mar 2024
Response from Ivan on 25 Mar 2024
Stacey, Thank you for the wonderful review of the hotel, I'm happy to hear that you enjoyed your stay with us and that the staff did their best to make your stay comfortable. We hope to see you again during your next visit to Portland!

10/10 Excellent

barton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivan on 25 Mar 2024
Barton, 5 out of 5-- a perfect score. We love to see it and hope to see you again in the future!