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Reviews of The White House Port Douglas

4 out of 5
The White House Port Douglas
19 Garrick Street, Port Douglas, QLD

Reviews

9.6

Exceptional

Rating 10 - Excellent. 42 out of 52 reviews" "
Rating 8 - Good. 9 out of 52 reviews" "
Rating 6 - Okay. 1 out of 52 reviews" "
Rating 4 - Poor. 0 out of 52 reviews" "
Rating 2 - Terrible. 0 out of 52 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brett Thomas, Cairns

Travelled with family
Everything was amazing.
Stayed 7 nights in Mar 2024
Response from White House PD on 10 Apr 2024
Hi Brett,We really appreciate you taking the time and leaving us such a great review. So glad you enjoyed your stay with us.We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

siobhan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the White House were friendly and helpful. The unit was clean and beautifully situated. We were comfortable and well looked after.
Stayed 5 nights in Nov 2023
Response from PD White House on 11 Nov 2023
Hi Siobhan,We really appreciate you taking the time and leaving us such a great review. So glad you enjoyed your stay with us.We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great place to stay in Port Douglas. So close to the beach and walking distance to the shops. The owners were so helpful and made it really easy to check in. The accomodation was perfect with everything we needed. Would definitely book again.
Stayed 7 nights in Sep 2023
Response from PD White House on 11 Oct 2023
Hi Meghan,We really appreciate you taking the time and leaving us such a great review. So glad you enjoyed your stay with us.We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place to stay. Tony and Helen were both excellent and very responsive to any needs. Highly recommend!
Stayed 4 nights in May 2023
Response from PD White House on 1 June 2023
Hi Justin,We really appreciate you taking the time and leaving us such a great review. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023
Response from PD White House on 17 Apr 2023
Hi Christopher,We really appreciate you taking the time and leaving us such a great score. We hope to see you again one day. Kind Regards Tony and Helen.

8/10 Good

Stephen

Liked: Cleanliness, room comfort
Ideal Location
An ideal location for Port Douglas centre. Manager, Tony was very helpful and easy communication. Our apartment was on the ground floor next to the pool and consequently was noisy at times. The apartment was comfortable with all the necessary facilities for our stay. A couple of minor issues though, the WiFi was not the best, unusable at times and the satellite TV lost the signal frequently. Understandable given the location but none the less frustrating, as our time in PD was the only occasion on our extended trip round Oz that I wanted to watch sport on the TV. Overall though if you are looking for an ideally located and comfortable apartment in PD then the White House is perfect.
Stayed 4 nights in Apr 2023
Response from The White House on 13 Apr 2023
Hi Steven,We really appreciate you taking the time and leaving us a nice review. I know only minor but both issues could have been sorted out if you had let me know. Also school holidays can be a little noisy at times.We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

William

Stayed 3 nights in Feb 2023
Response from The White house on 15 Feb 2023
Hi William,We really appreciate you taking the time and leaving us such a great score. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, room comfort
Super stay
Wonderfully clean, great facilities, spacious lay out, very good location only a block from the main street with shops and food options. Would highly recommend.
Stayed 3 nights in Jan 2023
Response from The White House on 15 Feb 2023
Hi SallyWe really appreciate you taking the time and leaving us such a great review. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Jeffrey S

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, clean place near beach and great dining/shopping.
Stayed 3 nights in Aug 2022
Response from PD White House on 15 Aug 2022
Hi Jefferyy. We really appreciate you taking the time and leaving us such a great review. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and value for money
Stayed 7 nights in Jan 2022
Response from PD White House on 1 Feb 2022
Hi Michael, We really appreciate you taking the time and leaving us such a great review. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great location, great service. Clean and great for a few days
Stayed 5 nights in Dec 2021
Response from White House on 28 Dec 2021
Hi Matthew, We really appreciate you taking the time and leaving us such a great review. It was lovely to meet you and your family. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Kelly, Clifton Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and facilities... will stay here again
Stayed 3 nights in Oct 2020
Response from White House PD on 2 Nov 2020
Hi Kelly, We really appreciate you taking the time and leaving us such a great review. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Brian, Gold Coast

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place has been extensively refurbished and it very comfortable. Its proximity to the beach was great as it was only about 2 minutes walk away. The BBQ was good and being able to have breakfast and lunch on the balcony was a real bonus. Highly recommended
Stayed 11 nights in Sep 2020
Response from PD White House on 1 Oct 2020
Hi Brian, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you and your family. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Sep 2020
Response from PD White House on 1 Oct 2020
Hi, We really appreciate you taking the time and leaving us such a great score. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Katri

Travelled with family
Liked: Cleanliness, room comfort
Family friendly apartment in top location
Great well equipped apartment! We were given a high chair and pool toys for out little one. Tony was a great and accomodating host, highly recommend!!
Stayed 5 nights in Jul 2020
Response from PD White House on 5 Aug 2020
Hi Katri, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you and your Family We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Rachelle, Townsville

Travelled with family and small children
Liked: Cleanliness, amenities
Fabulous location, a short stroll to the beach and macrossan street! Spacious, clean and comfortable apartment!
Stayed 2 nights in Mar 2020
Response from PD White House on 27 Mar 2020
Hi Rachelle, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed clean light & bright large apartments in a boutique group. Nicely located between town centre and the beach, so very convenient. Management was very helpful and positive. Enjoyed our stay here.
Stayed 3 nights in Jan 2020
Response from PD whitehouse on 27 Jan 2020
Hello, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Lalith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent a fantastic 3 days/nights. Very comfortable and inviting accommodation. Few minutes walk to the 4 mile beach and restaurants. Thank you Tony. Wish you and your family A Happy New Year!
Stayed 3 nights in Dec 2019
Response from PD white house on 3 Jan 2020
Hi Lalith, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you and your family. We hope to see you again one day. Kind Regards Tony and Helen.

8/10 Good

Olli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean big room. We had a bad luck with the room, tv was broken after first night but host Tony replaced the tv fast! Single beds was good but the double bed need to be replaced
Stayed 3 nights in Dec 2019
Response from Pd White House on 19 Dec 2019
Hi Olli, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you. We hope to see you again one day. Kind Regards Tony and Helen.

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Port Douglas White House Hotel
Great location, across the road from the beach. Nice resort with some lovely restaurants
Stayed 3 nights in Dec 2019
Response from PD Whitehouse on 15 Dec 2019
Hi Karen, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Miss L M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny!
Couldn’t have had a better stay! The apartments are so spacious, the cleanliness was notable and couldn’t beat it for location. Wouldn’t hesitate to come back again.
Stayed 3 nights in Nov 2019
Response from PD WhiteHouse on 29 Nov 2019
Hi Miss L M, We really do appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you both We hope to see you again one day. Kind Regards Tony And Helen.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well stocked kitchen to self cater. Great location.
Stayed 7 nights in Nov 2019
Response from Pd White House on 14 Nov 2019
Hello, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you. We hope to see you again one day. Kind Regards Tony And Helen.

10/10 Excellent

Dawn

Stayed 5 nights in Oct 2019
Response from PD Whitehouse on 5 Aug 2020
Thanks Dawn, Sorry for the late reply (:

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at perfect location
Perfect host, nice accommodation and good location
Stayed 4 nights in Aug 2019
Response from PD White House on 15 Aug 2019
Hello, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you. We hope to see you again one day. Kind Regards Tony And Helen.

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the White House! Great location walking distance to the beach and restaurants. Our 3 bedroom apartment was perfect for our family holiday. Highly recommended :)
Stayed 5 nights in Jul 2019
Response from PD Whitehouse on 26 July 2019
Hi Nikki, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you all. We hope to see you again one day. Kind Regards Tony And Helen.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Port Douglas
Beautiful accommodations in the heart of Port Douglas. We had the 3 bedroom penthouse and could not have been happier. It was spacious and clean with 2 balconies. Located only 1 block from the beach in quiet neighborhood. Best place to stay in Port Douglas
Stayed 5 nights in Jul 2019
Response from PD Whitehouse on 12 July 2019
Hi Johnathen, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you all. We hope to see you again one day. Kind Regards Tony And Helen.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized apartments that had absolutely everything we needed. The onsite managers were terrific
Stayed 4 nights in Jun 2019
Response from PD White House on 3 July 2019
Hello, We really appreciate you taking the time and leaving us such a great review. Kind Regards Tony And Helen.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - close to the beach and shops. Very helpful hosts. Fantastic value for money.
Stayed 7 nights in Jun 2019
Response from Pd White House on 2 July 2019
Hello, We really appreciate you taking the time and leaving us such a great review. Kind Regards Tony And Helen.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The apartment was lovely; very clean and well equipped and within walking distance to the beach and most restaurants and shops. Would come again if I were visiting the area.
Stayed 5 nights in Jun 2019
Response from PD White House on 25 June 2019
Hi Jorge, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you all. We hope to see you again one day. Kind Regards Tony And Helen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from PD White House on 18 June 2019
Thanks for leaving us such a great score (:

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far north Qld family holiday
Really enjoyed our first time stay at The White House. Amazing apartment (2 bedroom roof terrace). Very clean and 2 huge balconies. Had everything you want in a family holiday accommodation. Tony was extremely accommodating and helpful. Great location, close to the beach and main activity in town. Would definitely stay here again and highly recommend to anyone wanting to stay in Port Douglas.
Stayed 5 nights in Apr 2019
Response from PD White House on 14 June 2019
Hi Andrew, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you. We hope to see you again one day. Kind Regards Tony And Helen. Remove

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, close to beach and town
Great stay with very helpful service. Was called 2 days before to explain check in as reception was closed. Clean, comfortable apartments short walk from beach or town centre for restaurants, bars and shops!
Stayed 5 nights in May 2019
Response from PD White House on 14 May 2019
Hi Nicholas, Thank you for leaving us such a great review. We appreciate you taking the time to do so. It was great to have you all stay with us. Thanks for leaving the apartment in such good condition. We hope to see you again one day. Regards Tony and Helen

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from PD White House on 7 May 2019
Hi Nicholas, Thank you for leaving us such a great review. We appreciate you taking the time to do so. It was great to have you all stay with us. Thanks for leaving the apartment in such good condition, We hope to see you again one day. Regards Tony and Helen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We had two grandkids with us and it was ideal for us. Quiet, very close to the beach and Macrossan Street. Nice size pool for our young grandsons and good barbecue area for easy dinners. Undercover parking, aircon in bedrooms and living area, helpful host, nice balcony for that sneaky wine while the kids had a bit of quiet time with the cartoon channel. What more could we grandparents ask for?
Stayed 5 nights in Apr 2019
Response from The White House PD on 23 Apr 2019
Hi Cherie, Thank you for leaving us such a great review. We appreciate you taking the time to do so. It was great to have you all stay with us. Thanks for leaving the apartment in such good condition, We hope to see you again one day. Regards Tony

10/10 Excellent

Alejandra, South Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, close to the beach, shops and restaurants. The apartment was clean and spacious. The staff was very helpful and friendly.
Stayed 6 nights in Mar 2019
Response from The White House PD on 2 Apr 2019
Hi Alejandra, Thanks so much for your positive feedback. We appreciate you taking the time to leave us a review. External renvations are complete. Unit renovations are nearly complete, just waiting on a a few bits. We hope to see you again some day. Kind Regards Tony and Helen

10/10 Excellent

Emma, Ath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly managers who went above and beyond to ensure our stay was as pleasant as possible.
Stayed 2 nights in Mar 2019
Response from The White House Port Douglas on 2 Apr 2019
Hi Emma, Thanks so much for your positive feedback. We appreciate you taking the time to leave us a review. We hope to see you again some day. Kind Regards, Tony and Helen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from The White House PD on 1 Jan 2019
Thanks so much for your positive feedback. We appreciate you taking the time to leave us a review. We hope to see you again some day. Kind Regards Tony and Helen

10/10 Excellent

Erin, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location.... fully stocked kitchen... super clean!!! Tony was amazing and so accommodating!!! We loved the Nespresso machine! We’ll be back!!!!!
Stayed 2 nights in Nov 2018
Response from The White House PD on 29 Dec 2018
Hi Erin, Thanks so much for your positive feedback. As the new managers we're working hard to make sure everyone has a great stay at The White House and appreciate you taking the time to leave us a review. We hope to see you again some day. Kind Regards Tony and Helen

6/10 Okay

Verified traveller

Stayed 5 nights in Sep 2018
Response from The White House PD on 29 Dec 2018
Thanks so much for your feedback. As the new managers we're working hard to make sure everyone has a great stay at The White House and appreciate you taking the time to leave us a review. We hope to see you again some day. Kind Regards Tony and Helen

10/10 Excellent

John, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, well located and quiet.
The apartment is very well equipped, comfortably furnished and has a spacious balcony with a pleasant outlook on a park. It is ideal for self-catering whilst there are many good restaurants within walking distance.
Stayed 7 nights in Jun 2018
Response from Margaret on 19 June 2018
Thank you John, I'm glad you enjoyed your stay with us. We try to have everything in the apartments that guests are likely to need to enjoy their "home away from home". It's a huge bonus to have such a beautiful park to look at from the balconies, with all the varied bird life in the magnificent melaleuca trees.

8/10 Good

Andrea, Geelong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Queenslander style hotel
A beautiful small apartment style hotel in excellent location. Stayed for a week and room was spacious and well appointed with large fully equipped kitchen. The location is perfect, easy stroll to beach and only a block from Macrossan st. One of the cleanest accommodation I have experienced.
Response from Margaret on 17 June 2017
Many thanks, Andrea, I'm so glad you enjoyed your stay. They really are big apartments, I agree. Your comments make our constant efforts at cleaning and equipping the apartments worth the effort, we'd love to have you back again soon.

10/10 Excellent

Annie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet & spacious
Our holiday was a welcome respite. Margaret was very welcoming and happy to assist with any enquiries (loved her little doggy pal Maxine). We also liked the old Queenslander style of the building. The weather was hotter and wetter than we've encountered in Port Douglas before but good aircon and the beach close by kept us happy.
Response from Margaret on 1 Feb 2017
Thank you Annie, I'm so glad you enjoyed your holiday in spite of our tropical summer weather. That's one of the best things about having large, airy apartments - they're cool even on the steamiest days. (Of course, the airconditioners in every room are great too!) Maxi says thanks for the pats.

8/10 Good

John , Darwin

Liked: Staff & service, room comfort
Central location. Spacious and great overall value
Overall a very comfortable stay. Large apartment was quite comfortable. Well appointed although quite dated decor probably in need of a freshen up. That is reflected in the price. strong overall value and room to stretch out.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The White House Port Douglas
Great apartment, ours overlooked the pool. Very quiet apartment block.

8/10 Good

Evos, Qld

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach and main street.
Great location and good off peak rates. Large room layout for families. Pots, pans, knives, plates and all the gear we needed. Only minor tweaks to further improve.

8/10 Good

Trish73, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls weekend away
Great location, walking distance to Macrossan St and 4 mile beach. Nice clean rooms and facilities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach & easy, short walk to Town Centre
Very relaxing holiday with a great climate in a perfect location

10/10 Excellent

TIM, Australia - SA - Adelaide

Liked: Cleanliness, staff & service
Facilities: Unpretentious; Value: Value for money; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

Hilde

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from PD whitehouse on 22 Nov 2019
Hi Hilde, We really appreciate you taking the time and leaving us such a great review. It was a pleasure to meet you. We hope to see you again one day. Kind Regards Tony and Helen.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Alt for meget rod i skabene i køkkenet...fantastisk beliggenhed og service
Stayed 3 nights in Dec 2018
Response from The White House PD on 29 Dec 2018
Thanks so much for your positive feedback. As the new managers we're working hard to make sure everyone has a great stay at The White House and appreciate you taking the time to leave us a review. We hope to see you again some day. Kind Regards Tony and Helen