Courtyard

Reviews of Residence Inn by Marriott Port Arthur

3 out of 5
Residence Inn by Marriott Port Arthur
2740 JIMMY JOHNSON BLVD, Port Arthur, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 73 out of 95 reviews" "
Rating 8 - Good. 12 out of 95 reviews" "
Rating 6 - Okay. 3 out of 95 reviews" "
Rating 4 - Poor. 2 out of 95 reviews" "
Rating 2 - Terrible. 5 out of 95 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brandi, San Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, the staff is very friendly and they have the best breakfast buffet I've ever had.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Apr 2024
Dear Brandi, Thank you for being our guest and for sharing with other travelers. We strive to make every guest feel at home with attentive service, delicious breakfast offerings, and spotless property, so it is delightful to know that you thoroughly enjoyed your stay at Residence Inn Port Arthur! Thank you once more for your comments, and we hope to have the pleasure of welcoming you again soon.Cody Ledsworth, General Manager

10/10 Excellent

ELIZABETH

Stayed 2 nights in Apr 2024
Response from General Manager on 12 May 2024
Dear Elizabeth, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Residence Inn Port Arthur. We look forward to welcoming you back on your next visit.Cody Ledsworth, General Manager

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Brendon, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to seeing you again soon at Residence Inn Port Arthur. Cody Ledsworth, General Manager

10/10 Excellent

Felisitas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, friendly staff. Catherine was a sweetheart, she took great care of us.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Mar 2024
Dear Felisitas, Thank you for reviewing your stay at Residence Inn Port Arthur. We are delighted to read that Catherine helped to make your visit even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and look forward to serving you again soon. Cody Ledsworth, General Manager

4/10 Poor

Susan

Travelled with partner
We could not get the plugs by the bed to work. The phone didn’t work either. An employee tried to help, but nothing worked. We ran out of coffee and requested more. We waited until around 8 pm, and then we wrnt downstairs to get some. The pillows were hard. Everything else was great.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Susan, Thank you for reviewing your stay. We apologize for the concerns you had with the phone in your room and your disappointment with the lack of plugs. We will address your comments with our team as we are committed to enhancing our services and guest experience on all levels. We are also sorry for the issues you had with our service and that you were not completely satisfied with our pillows. Please know our front desk is always available and happy to make you as comfortable as possible. We are grateful for your patience and hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Cody Ledsworth, General Manager

10/10 Excellent

M Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Dear M Barry, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting our area. It was our pleasure accommodating you. We hope you will make Residence Inn Port Arthur your home away from home whenever your travels bring you to our area.Cody Ledsworth, General Manager

10/10 Excellent

Valerie

Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Valerie, Thank you for choosing to stay with us at Residence Inn Port Arthur. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Cody Ledsworth, General Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great. Bed a little soft for being 2years old. Food was very good. Staff were great
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Charles, Thank you for choosing Residence Inn Port Arthur and sharing your experience. We are glad you liked our accommodations and that our comfortable beds provided you with a relaxing night’s sleep. We are also happy to know you enjoyed our food offerings and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Cody Ledsworth, General Manager

10/10 Excellent

Manoly Sadam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Ms. Sadam, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Port Arthur, and we look forward to welcoming you back soon.Cody Ledsworth, General Manager

10/10 Excellent

Janis

Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Janis, Thank you for your terrific rating of Residence Inn Port Arthur. We are pleased your stay with us was an excellent one and look forward to welcoming you back soon. Cody Ledsworth, General Manager

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 17 Dec 2023
Dear Ryan, Thank you for your recent stay at the Residence Inn Port Arthur and for your excellent rating. It is a pleasure to know we exceeded all of your expectations and that you had an exceptional visit. We enjoyed having you as our guest, and we hope to see you again on your next trip to Port Arthur. Cody Ledsworth, General Manager

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Decent but noisy
When we first arrived, the hotel was very well lit outside and was very inviting. The front desk staff was accommodating when I asked to switch to a different room on higher floor. Once in room, the bed has a huge crater in the middle, the extremely bright lights from outside flood the room even when darkening shades closed. The a/c unit sounds like a massive machine and woke me every time it came on. The walls appear thin because I could hear the neighbors TV all night as well as floor above neighbor when he walked. I wouldn’t stay here again. Barely slept.
Stayed 1 night in Dec 2023
Response from General Manager on 16 Dec 2023
Dear Sarah, Thank you for sharing your experience at our hotel. We are sorry to read that the room you were in did not meet your expectations. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest visit; therefore, we appreciate you leaving your review. We are also disappointed to know you had issues with the air unit in your room and for the noise concerns you endured. We appreciate you bringing this to our attention; we will address this accordingly and are grateful for your patience. We hope you will give us another chance to prove we are committed to providing outstanding hospitality. Cody Ledsworth, General Manager

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new
Stayed 1 night in Dec 2023
Response from General Manager on 9 Dec 2023
Dear Micheal, Thank you for staying at Residence Inn Port Arthur. We enjoyed your kind comments about our modern and clean accommodations. Thank you for sharing your review with fellow travelers, and we look forward to you revisiting the next time you visit Port Arthur.Cody Ledsworth, General Manager

10/10 Excellent

Jeraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Jeraldine, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Residence Inn Port Arthur.Cody Ledsworth, General Manager

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Clean and Comfortable
Stayed 3 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Jacqueline, What a pleasure to read your outstanding review regarding your time at Residence Inn Port Arthur. We are thrilled you had an excellent experience and liked our fresh accommodations and friendly staff. We appreciate you choosing us and would love to welcome you back the next time you are in the area. Cody Ledsworth, General Manager

10/10 Excellent

Monica, Leander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the location is right off the highway and very convenient.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Monica, We appreciate you sharing your kind remarks with other travelers. We are glad you liked our convenient location, which is perfect for exploring all our great area has to offer! Thank you for choosing Residence Inn Port Arthur, and we hope to have the pleasure of welcoming you back soon.Cody Ledsworth, General Manager

8/10 Good

Tritima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and modern. We had a fridge, microwave, sink, plates etc which was great and a working AC. There was also free breakfast, free parking and only a $20 incidental hold. There was a stain on our carpet though, not many onsite facilities and nobody offered to help with luggage but asides that, pretty great.
Response from GENERAL MANAGER on 26 Nov 2023
Dear Tritima, Thank you for the kind rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. It was our pleasure to accommodate you at Residence Inn Port Arthur, and we hope to see you again soon. Cody Ledsworth, General Manager

10/10 Excellent

GABRIELLA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay and just positive caring staff and breakfast was awesome. THANKYOU YALL
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Dear Gabriella, Thank you for staying at Residence Inn Port Arthur and for your kind review. We are pleased you loved the hospitality from our devoted associates and that you were able to start your day off right with our breakfast offerings. We look forward to being your first choice every time you are in the area. Cody Ledsworth, General Manager

8/10 Good

keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 2 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Keith, Thank you for staying with us at Residence Inn Port Arthur. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Cody Ledsworth, General Manager

8/10 Good

keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well, my TV didn't work properly. spoke to the front desk and they sent the maintenance guy all he said was "it looks like the internet isn't working. and never fixed it.
Stayed 1 night in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Keith, Thank you for choosing to stay with us at Residence Inn Port Arthur. We are glad to know you overall had a pleasant stay and hope you enjoyed most of the aspects of your time with us. That said, we apologize for the issues you had with the television in your room and regret that we could not solve it to your satisfaction. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.Cody Ledsworth, General Manager

2/10 Terrible

Lacie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Lacie, Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay.Cody Ledsworth, General Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
We were so happy to stay at this hotel. We are on a very long road trip and were only here for one night. We were sorry not to have scheduled alonger stay. The only negative thing I have to say is that we were awakened by someone mowing the grass before 8 am! We did not ask for a wake-up call!
Stayed 1 night in Sep 2023
Response from General Manager on 24 Sept 2023
Dear Ronald, We are delighted you enjoyed your overnight stay at Residence Inn Port Arthur. That said, we apologize for the inconvenience you experienced due to mowing the lawn. We look forward to welcoming you again at Residence Inn Port Arthur for a perfect visit whenever your travels bring you back this way. Cody Ledsworth, General Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 6 Sept 2023
Dear Sharon, Thank you for the excellent rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. It was our pleasure to accommodate you at Residence Inn Port Arthur, and we look forward to seeing you again soon. Cody Ledsworth, General Manager

10/10 Excellent

Rocco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No problems
Stayed 1 night in Jul 2023
Response from General Manager on 30 July 2023
Dear Rocco, Thank you for your recent stay at the Residence Inn Port Arthur and for posting such a great review of our hotel. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we look forward to seeing you again on your next trip to Port Arthur. Cody Ledsworth, General Manager

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was quick and easy. Very friendly staff. Room was very clean . Really nice to have a full kitchen and sofa bed. Would definitely stay again
Stayed 1 night in Jul 2023
Response from General Manager on 20 July 2023
Dear Julian, Thank you for being our guest at Residence Inn Port Arthur. We are glad our associates exceeded your expectations and that you had a smooth check-in process, comfortable accommodations, and all the amenities we offer. We appreciate your review and look forward to your next stay. Cody Ledsworth, General Manager

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lot of variety for breakfast. The staff was very friendly and the room was clean and comfortable.
Stayed 2 nights in Jul 2023
Response from General Manager on 14 July 2023
Dear Donna, Thank you for being our guest and sharing with other travelers. We strive to make every guest feel at home with thoughtful, attentive service and fresh, comfortable accommodations, so it is delightful to know that you thoroughly enjoyed your stay at Residence Inn Port Arthur. We also appreciate you mentioning that our delicious breakfast enhanced your time with us. Thank you once more for your comments, and we look forward to having the pleasure of welcoming you again soon.Cody Ledsworth, General Manager

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were impressed on all fronts. Hotel was quiet, room was immaculate and well appointed, Breakfast was good, and staff was friendly. We come to this area from time to time and will stay here in the future.
Stayed 1 night in Jul 2023
Response from General Manager on 6 July 2023
Dear Kristine, Thank you for staying at Residence Inn Port Arthur. We are glad you liked our well-maintained accommodations and enjoyed our breakfast offerings. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. It is always a joy to see our guests are excited about returning; we look forward to it!Cody Ledsworth, General Manager

10/10 Excellent

Glenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very efficient and courtesy. One of the nicest if not the nicest hotel property in Port Arthur and area. Conveniently located to restaurants and shopping. New, clean and rooms well appointed. Will return when visiting family.
Stayed 1 night in Jun 2023
Response from General Manager on 13 June 2023
Dear Glenna, Thank you for the review of Residence Inn Port Arthur. We are glad our location was perfect for your travel plans and that you loved our friendly hospitality and well-appointed accommodations. It was a pleasure hosting you, and we love knowing you will return soon. Cody Ledsworth, General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Everything was just wonderful for we will definitely be back
Stayed 1 night in May 2023
Response from General Manager on 30 May 2023
Dear David, Thank you for the excellent rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. It was our pleasure to accommodate you at Residence Inn Port Arthur, and we hope to see you again soon. Cody Ledsworth, General Manager

10/10 Excellent

Evella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
From check in to check out…..stay was perfect….rented a suite for my daughter in law’s birthday….front desk staff was super friendly and professional….the bathroom could’ve been a little cleaner but everything else was perfect
Stayed 1 night in May 2023
Response from General Manager on 22 May 2023
Dear Evella, It was a pleasure to be a part of your daughter-in-law's birthday. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Port Arthur. We are glad our associates left a lasting impression and will share your compliments with our team. Additionally, we value your comments regarding our bathroom and will address them with our team to take corrective measures. Thank you for your remarks, and we look forward to your return and wish you all the best with your future travels. Cody Ledsworth, General Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful but we could only get our room cleaned one day while we were there. Otherwise it was a comfortable stay and we will stay there on our return
Stayed 3 nights in May 2023
Response from General Manager on 17 May 2023
Dear Richard,Thank you for choosing the Residence Inn by Marriott Port Arthur for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our amenities were perfect for your needs. Thank you once more, and we hope you will make us your home the next time you are in this area.Cody Ledsworth, General Manager

4/10 Poor

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A little disappointed!
New staff that promised a call back stating they had rooms available. We had a suite booked and wanted a second room. Stated maids were finishing up cleaning them and asked if she could call me in my room in 15 minutes. One hour later I walked down and spoke to a new person at the front desk who informed me there were no more rooms now. Nit a huge deal so rented a king bed room. Room 136 never gets darker than an average room at 9:00am in the morning. Has massive LED light right outside that floods every space light can enter the room. Impossible to get a sound nights sleep between the light and highway noise all night. Shower water pressure amazing but bathroom has no exhaust. It’s like a steam room when you come out of the shower. Hot water out of the Fossett is lukewarm and very low pressure. Breakfast itself was outstanding!
Stayed 1 night in May 2023
Response from General Manager on 15 May 2023
Dear John, Thank you for the review. Your experience is important to us, and every comment helps us improve. We regret not meeting some of your expectations and are truly sorry for the issues that kept you from getting a good night’s rest. We are grateful for the valued insight and will use your comments to improve our overall guest experience. On a positive note, we appreciate you mentioning the things you liked about your stay. We hope you will come back on your next visit to Port Arthur and give us the opportunity to provide you with the perfect stay. Thank you again, and we wish you all the best with your travels.Cody Ledsworth, General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Apr 2023
Response from General Manager on 30 Apr 2023
Dear Joseph, We appreciate you taking the time to leave your outstanding rating regarding your recent visit to Residence Inn Port Arthur. It is a pleasure to know you enjoyed all that we have to offer, and we look forward to having a chance to serve you again in the future. Cody Ledsworth, General Manager

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 2 nights in Mar 2023
Response from General Manager on 9 Apr 2023
Dear Aaron, Thank you for the excellent rating. It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. It was our pleasure to accommodate you at Residence Inn Port Arthur, and we look forward to seeing you again soon. Cody Ledsworth, General Manager

10/10 Excellent

Michael

Stayed 1 night in Mar 2023
Response from General Manager on 13 Apr 2023
Dear Michael, Thank you for rating your stay at Residence Inn Port Arthur. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Cody Ledsworth, General Manager

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from General Manager on 22 Mar 2023
Dear Gregory, Thank you so much for the perfect rating of your time at Residence Inn Port Arthur. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Cody Ledsworth, General Manager

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel with great service and great amenities. I highly recommend this hotel and look forward to my next stay here.
Stayed 3 nights in Jan 2023
Response from General Manager on 22 Jan 2023
Dear Valerie, Thank you for being our guest and for sharing with other travelers. We are thrilled to know you were pleased with our outstanding service and thoughtful amenities. Thank you once more for your comments, and we hope to have the pleasure of welcoming you again soon.Cody Ledsworth, General Manager

10/10 Excellent

Michael

Stayed 1 night in Dec 2022
Response from General Manager on 5 Jan 2023
Dear Michael, We appreciate you taking the time to leave your outstanding rating regarding your recent visit to the Residence Inn Port Arthur. It is a pleasure to know you enjoyed all that we have to offer. We hope that we will have a chance to serve you again in the future. Cody Ledsworth, General Manager

10/10 Excellent

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous
Response from General Manager on 30 Nov 2022
Dear Mary,Thank you for letting us know your visit to Residence Inn Port Arthur was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Cody Ledsworth, General Manager

10/10 Excellent

Eldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Clean, inviting hotel friendly professional staff. Good breakfast and helpful kitchen staff. We really enjoyed our stay
Stayed 2 nights in Jul 2022
Response from General Manager on 3 Aug 2022
Dear Eldon, thank you for staying at Residence Inn Port Arthur. We enjoyed your kind comments about our modern and clean accommodations, courteous associates, and complimentary hot breakfast. Thank you for sharing your review with fellow travelers, and we hope you will revisit the next time you visit Port Arthur. Cody Ledsworth, General Manager

10/10 Excellent

Bessie

Stayed 1 night in Jun 2022
Response from General Manager on 15 June 2022
Dear Bessie, we appreciate your taking the time to leave your outstanding rating regarding your recent Residence Inn Port Arthur visit. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will have a chance to serve you again in the future. Cody Ledsworth, General Manager

10/10 Excellent

Tim

Stayed 3 nights in Jun 2022
Response from General Manager on 10 June 2022
Dear Tim, thank you for choosing Residence Inn Port Arthur and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Cody Ledsworth, General Manager

10/10 Excellent

Samuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, great breakfast every morning, located in a nice area and rooms were really big. Was definitely above our expectations.
Stayed 2 nights in May 2022
Response from General Manager on 11 June 2022
Dear Samuel, thank you for staying at Residence Inn Port Arthur. We enjoyed your kind comments about our spacious and clean accommodations. We are also glad you loved the delicious breakfast, and our convenient location was perfect for your needs. Thank you again for sharing your review, and we look forward to your return. Cody Ledsworth, General Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with great amenities and easy access. Extremely nice comfortable rooms/beds.
Stayed 2 nights in May 2022
Response from General Manager on 11 June 2022
Dear Christine, thank you for staying at Residence Inn Port Arthur. We enjoyed your kind comments about our modern and clean accommodations with a comfortable mattress. Thank you again for sharing your review, and we look forward to your return. Cody Ledsworth, General Manager

10/10 Excellent

sharon

Stayed 1 night in May 2022
Response from General Manager on 24 May 2022
Dear Sharon, thank you for the perfect rating. We are delighted to learn that your stay was nothing short of exceptional from start to finish. It was a pleasure having you at Residence Inn Port Arthur, and we look forward to welcoming you back soon. Cody Ledsworth, General Manager

10/10 Excellent

Sorin

Business traveller
the WiFi connection does NOT work.
Clean hotel. Great people. However, the WiFi connection does NOT work.
Stayed 1 night in May 2022
Response from General Manager on 11 June 2022
Dear Sorin, thank you for reviewing your stay. We strive to make every guest feel at home with thoughtful, attentive service and fresh, comfortable accommodations, so it is delightful to know that you thoroughly enjoyed your visit to Residence Inn Port Arthur. However, we apologize that there were internet service issues during your stay. We appreciate you bringing this to our attention and also for your patience. We hope to welcome you back soon. Cody Ledsworth, General Manager

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have complaints whatsoever. Check in was fast and easy, property was very quiet and well kept.
Stayed 1 night in Apr 2022
Response from General Manager on 26 Apr 2022
Dear Brittney, thank you for staying at Residence Inn Port Arthur. We enjoyed your kind comments about our modern, clean hotel and our prompt check-in service. Thank you once more for sharing your review with fellow travelers, and we hope you will revisit the next time you visit Port Arthur. Cody Ledsworth, General Manager

10/10 Excellent

Gerard

Stayed 1 night in Apr 2022
Response from General Manager on 26 Apr 2022
Dear Gerard, thank you for choosing Residence Inn Port Arthur and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Cody Ledsworth, General Manager

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from General Manager on 26 Nov 2022
Dear Sherry, Thank you for choosing Residence Inn Port Arthur and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Cody Ledsworth, General Manager

10/10 Excellent

Jarone

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is what usually makes or breaks a hotel stay. The staff here make you feel at home. If your on business, they can help with the little things like fresh coffee and a hot breakfast. If you're on vacation with kids like us, it's the little things like waffles in the shape of Texas or turning the channel to cartoons on one of the TV's. This place helps you to start your day on a good note. the rest is up to you.
Stayed 2 nights in Apr 2022
Response from General Manager on 11 Apr 2022
Dear Jarone, thank you for acknowledging our outstanding service at Residence Inn Port Arthur. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon! Cody Ledsworth, General Manager