Reception

Reviews of Ocean Palms Motel

2.5 out of 5
Ocean Palms Motel
390 Ocean View Avenue, Pismo Beach, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1008 reviews" "
Rating 8 - Good. 310 out of 1008 reviews" "
Rating 6 - Okay. 89 out of 1008 reviews" "
Rating 4 - Poor. 33 out of 1008 reviews" "
Rating 2 - Terrible. 16 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay staff was friendly
Stayed 2 nights in May 2024
Response from Laura on 19 May 2024
Thank you for leaving a great review. We are happy to hear you enjoyed your stay with us

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good 👍
Stayed 1 night in May 2024
Response from Laura on 19 May 2024
Thank you for staying with us. We appreciate the feedback

10/10 Excellent

Harvey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and the super friendly lady working the office made our stay great!
Stayed 1 night in May 2024
Response from Laura on 16 May 2024
Thank you for the great review. We appreciate knowing you enjoyed your stay with us.

10/10 Excellent

Jayna

Liked: Staff & service, property conditions & facilities
,
Stayed 1 night in May 2024
Response from Laura on 14 May 2024
Thank you for the 5/5 rating. Its great to know you enjoyed your time with us.

10/10 Excellent

Jayna

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Laura on 10 May 2024
Thank you for the 5/5 rating.

10/10 Excellent

Ernest

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Laura on 9 May 2024
Thank you for leaving a 5/5 rating

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the same night and it was cheap, clean, and super close to beach. Enjoyed my stay.
Stayed 1 night in Mar 2024
Response from Laura on 8 May 2024
Thank you for the great review!

10/10 Excellent

Binal

Liked: Cleanliness, property conditions & facilities
Overall It was great Experience, but just it was way too expensive as compared to amenities it had
Stayed 2 nights in Apr 2024
Response from Laura on 30 Apr 2024
Thank you for staying with us

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location a lot. Easy to restaurants, pier, freeways.
Stayed 2 nights in Apr 2024
Response from Laura on 30 Apr 2024
Thank you for staying with us at Ocean Palms Motel.

8/10 Good

Richard, Salinas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was brief (two nights). Positives: Motel was freeway close yet pretty quiet, small parking lot but grounds were well-lit and maintained; friendly & helpful front desk clerk got us checked in quickly; room was good size with a very comfortable king size bed; 5 to 15 minute walking distance to ocean, shops, & dining; relaxing atmosphere. Nitpicks: The bathtub didn't have a stopper; cable TV reception was distorted at times and it was also challenging to do a channel search; no complimentary breakfast, our window wasn't ocean-facing. Nevertheless, I would definitely have no issues with staying there again.
Stayed 2 nights in Apr 2024
Response from Laura on 30 Apr 2024
Thank you for leaving a review. I am happy to hear you enjoyed your stay. We look forward to welcoming you back for another stay with us

2/10 Terrible

Brandi

Stayed 2 nights in Apr 2024
Response from Laura on 15 May 2024
It would be helpful to know why you left a 1/5 rating. I don't recall any issues during your stay. Feel free to reach out to us as we are always looking for ways to improve.

8/10 Good

Patrick, La Habra Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laura on 26 Apr 2024
Thank you for staying with us at Ocean Palms Motel. We appreciate your feedback

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Laura on 24 Apr 2024
Thank you for the great rating!

10/10 Excellent

Gregory, Payson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laura on 25 Apr 2024
Thank you for the great review. I hope you choose to stay with us again on your next visit to the area.

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities
I had a beautifully upgraded room. Very friendly staff. My new go-to motel on the Central Coast.
Stayed 1 night in Apr 2024
Response from Laura on 21 Apr 2024
Thank you for the great review. We look forward to welcoming you back any time

2/10 Terrible

Marian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The female clerk when we checked in was inconsiderate with our needs. I wanted a quiet second story room and she didn't offer any options. I had called twice earlier in the day for a second story room and no one answered the phone.
Stayed 1 night in Apr 2024
Response from Laura on 19 Apr 2024
The desk clerk did inform you that all the upstairs rooms were occupied. So other than downstairs what other option is there? This is a small motel and we have limited upstairs rooms. I apologize if your needs of entitlement were not met at check-in. In the future please keep in mind that everybody should be treated with kindness.

10/10 Excellent

Catherine

Liked: Property conditions & facilities
Surprisingly, a really nice place to stay five minute walk to the beach and lots of restaurants…💥❤️💥
Stayed 1 night in Apr 2024
Response from Laura on 17 Apr 2024
Thank you for the awesome review!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place, clean and quiet
Stayed 1 night in Apr 2024
Response from Laura on 16 Apr 2024
Thank you for the great review. I hope you choose to stay with us again on your next visit to the area.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Nice and clean place
Stayed 1 night in Apr 2024
Response from Laura on 15 Apr 2024
Thank you for the great review

10/10 Excellent

John, La Verne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is about 5 minutes walk from the beach. There are many nearby restaurants. The parking was great. Our room was clean and the staff was friendly. The refrigerator was really nice and kept our food cold. We will return.
Stayed 3 nights in Apr 2024
Response from Laura on 13 Apr 2024
Thank you for the great review. We look forward to welcoming you back!

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff that continually texted and checked in with us. Simple but very nice/cute room. Great amenities: coffee maker, fridge and microwave. Black out shade was nice. Bed comfortable but pillows very small and terribly lumpy. Can hear some freeway noise.... would definitely stay again(and bring my own pillows!) .
Stayed 1 night in Apr 2024
Response from Laura on 8 Apr 2024
Thank you for staying with us. I am happy you overall had a great stay.

10/10 Excellent

John, La Verne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and reasonable. Parking was great and the staff was friendly.
Stayed 4 nights in Apr 2024
Response from Laura on 6 Apr 2024
Thank you for leaving us a great review. I'm happy to hear you had such a pleasant to stay with us. I hope you choose to stay with us again on your next visit to the area

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home
Stayed 1 night in Apr 2024
Response from Laura on 5 Apr 2024
Thank you for leaving a 5/5 rating. I am happy to hear you feel at home with us.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to pier and restaurants. Courteous staff. We did find a used wet face cloth on the counter when we arrived but, everything else (bedsheets and bathroom towels) were clean and ready to use. Overall, the property was great for a quick overnight stay. Would stay here again.
Stayed 1 night in Apr 2024
Response from Laura on 4 Apr 2024
It's great to hear that you found the location convenient for walking to the pier and restaurants, and that you encountered courteous staff during your stay! While it's unfortunate to hear about the oversight with the wet face cloth, I'm glad to hear that everything else, including the bedsheets and bathroom towels, were clean and ready for use.Thank you for sharing your feedback, and it's wonderful to know that you would consider staying there again for a quick overnight stay. If you have any more feedback to share or if there's anything else you'd like to discuss, feel free to let me know. I'm here to assist you!

10/10 Excellent

William, Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating for a late check-in.
Stayed 1 night in Apr 2024
Response from Laura on 4 Apr 2024
Thank you for staying with us. We appreciate you leaving a great review.

8/10 Good

Nathaniel

Business traveller
I wish they didn’t cut down the cool palm trees
Stayed 4 nights in Mar 2024
Response from Laura on 3 Apr 2024
Thank you for staying with us.

10/10 Excellent

Diana, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, walking distance to the beach, comfortable bed.
Stayed 1 night in Mar 2024
Response from Laura on 7 Apr 2024
Thank you for leaving us a 5/5 review!

10/10 Excellent

Lisette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it was so close walking distance to downtown pismo
Stayed 2 nights in Mar 2024
Response from Laura on 28 Mar 2024
It's fantastic to hear that you enjoyed the proximity to downtown Pismo Beach during your stay! Being within walking distance to downtown can certainly add convenience and provide opportunities for exploration and enjoyment. Thank you for sharing your positive experience, and if there's anything else you'd like to discuss or if you have any further feedback, feel free to let me know. I'm here to help!

8/10 Good

Kelsey

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay here again very family friendly, and a great price
Stayed 2 nights in Mar 2024
Response from Laura on 28 Mar 2024
I'm glad to hear that you had such a positive experience and that you found the place to be family-friendly with a great price! Knowing that you would consider staying there again speaks volumes about the quality of your experience. If you have any more feedback to share or if there's anything else you'd like to discuss, whether related to your stay or any other topic, feel free to let me know. I'm here to assist you!

8/10 Good

Jermaine

Stayed 3 nights in Mar 2024
Response from Laura on 10 Apr 2024
Thank you for staying with us at Ocean Palms Motel

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient location
Stayed 1 night in Mar 2024
Response from Laura on 9 Mar 2024
Thank you for staying with us at Ocean Palms Motel. I appreciate you leaving us a 5/5 rating

8/10 Good

Theodore

Travelled with partner
Liked: Cleanliness
Small motel. Clean rooms. No facilities. Good location
Stayed 1 night in Mar 2024
Response from Laura on 2 Mar 2024
Thank you for staying with us at Ocean Palms Motel.

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities
The toilet was not working , I had to remove the tank lid in order to flush it. I was told that it would be fixed after I left. I reported it to the staff on Saturday when I arrived. I left on Monday morning, I therefore surmise that a plumber was called to go in on Monday.
Stayed 2 nights in Feb 2024
Response from Laura on 27 Feb 2024
Thank you for staying with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laura on 24 Feb 2024
Thank you for staying with us at Ocean Palms Motel

10/10 Excellent

Lydie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The check in employee was very pleasant and recommended a fun and good place for dining (wooly's , right by the pier). It is by the highway but it is very quiet, you can barely hear the car. Safe and nice. Great deal via Expedia. We would go there again. 5-7 minutes walk from the pier.
Stayed 1 night in Feb 2024
Response from Laura on 21 Feb 2024
Thank you for taking the time to share your experience with us! We're pleased to hear that you found your room clean and that our check-in employee was helpful and pleasant. It's great that you enjoyed the dining recommendation and found Wooly's by the pier to be a fun and good place to eat. We appreciate your feedback on the quietness of our location despite being near the highway. We're delighted to have provided you with a great deal and a positive experience. We look forward to welcoming you again on your next visit! Safe travels!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laura on 19 Feb 2024
Thank you for the exceptional 10/10 rating! We greatly appreciate you taking the time to let us know you had a great stay here at Ocean Palms Motel.

10/10 Excellent

Brandon

Stayed 1 night in Feb 2024
Response from Laura on 16 Feb 2024
Thank you for leaving us a 10/10 rating. It's great to know that you had a wonderful stay with us at Ocean Palms Motel.

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Feb 2024
Response from Laura on 14 Feb 2024
Thank you for leaving us a 5/5 rating. We appreciate your feedback

10/10 Excellent

Maria, Del Rey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Esay access to beach.
Stayed 2 nights in Feb 2024
Response from Laura on 12 Feb 2024
Thank you for staying with us at Ocean Palms Motel. We appreciate the great review.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heat hotel heat location! Check in and out was easy very friendly staff!
Stayed 2 nights in Feb 2024
Response from Laura on 9 Feb 2024
Thank you Maureen for leaving us a wonderful review. I am happy you enjoyed your stay at Ocean Palms Motel.

6/10 Okay

lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows too small and kept falling through the large space at the headboard. Mattress ok. HVAC was very loud, making sleep difficult. TV had very odd color and image was flipped left and right. Coffee was undrinkable. On the whole we thought it adequate but not great.
Stayed 2 nights in Feb 2024
Response from Laura on 9 Feb 2024
Thank you for staying with us

10/10 Excellent

Jerry

Stayed 2 nights in Jan 2024
Response from Laura on 20 Mar 2024
Thank you for leaving a 5/5 rating

10/10 Excellent

Marjory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheerful reception, newly remodeled upgraded rooms with smart space saving design. Walking distance to hall for our square dance event.
Stayed 2 nights in Jan 2024
Response from Laura on 30 Jan 2024
We're delighted to hear that you had a cheerful reception and enjoyed our newly remodeled upgraded rooms with smart space-saving design. It's wonderful that our location was convenient for your square dance event. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay. Thank you for choosing us!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice little gem in the middle of Pismo Beach. My room was clean and comfortable, and quiet. Check in and out was easy.
Stayed 1 night in Jan 2024
Response from Laura on 20 Jan 2024
We're thrilled to hear that you found our motel to be a little gem in the heart of Pismo Beach! It's great to know that your room was clean, comfortable, and quiet, providing you with a pleasant stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to welcome you back for another comfortable stay. Thank you for choosing us!

10/10 Excellent

Justin

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great dog friendly motel. This was a half way stop for myself and my dog and it was perfect. It is very quiet and the staff welcomed both myself and my dog, the later with a small bag of treats. The room was perfect jn many ways albeit very simple, as you would expect. My dog is a bit of an early riser, so the hot water in the morning took a bit of time to warm up, but once it did it was great. A quick walk to the main streets in pismo beach.
Stayed 1 night in Jan 2024
Response from Laura on 12 Jan 2024
It's fantastic to hear that you had a positive experience at Ocean Palms Motel. A quiet and welcoming environment for both you and your furry companion is crucial, and it's great that the staff went the extra mile by providing treats for your dog.The simplicity of the room, as you mentioned, is often appreciated for a comfortable and no-fuss stay. It's also wonderful that you found the location convenient for exploring Pismo Beach and that the hot water, once warmed up, met your needs.Thank you for sharing your feedback, and I'm glad to hear that your halfway stop was a perfect and enjoyable experience. Your review will likely be helpful for other travelers, especially those with pets, looking for a welcoming and convenient place to stay.

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good 👍
Stayed 1 night in Jan 2024
Response from Laura on 9 Jan 2024
Thank you for staying with us. I really appreciate the wonderful review.

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Laura on 9 Jan 2024
Thank you for staying with us. I really appreciate the wonderful review.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything 👍👍👍
Stayed 3 nights in Dec 2023
Response from Laura on 9 Jan 2024
Thank you for staying with us. I really appreciate the wonderful review.

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and friendly, quiet time
Stayed 3 nights in Dec 2023
Response from Laura on 3 Feb 2024
Thank you for leaving us a great review. We appreciate you taking the time to leave feedback. I hope you choose to stay with us on your next visit to Pismo Beach.

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front office lady named Laura was amazing!!! The room was simple and perfect. Had everything we needed for our stay. We were so impressed that we even decided to extend our trip a day. Definitely will be planning to stay here anytime we come into town.
Stayed 2 nights in Dec 2023
Response from Laura on 29 Dec 2023
It's wonderful to hear that you had such a positive experience during your stay. Great customer service can truly elevate a stay and leave a lasting positive memory. I am happy I was able to provide you with that. The fact that you found the room simple and perfect, with everything you needed, is fantastic. It's also a great compliment that you were so impressed that you decided to extend your trip for an extra day.Planning to stay at this place anytime you come into town is a strong endorsement and speaks volumes about the quality of your experience. Thank you for sharing your positive feedback, and we hope to continue providing excellent service for your future visits!