2 bars/lounges, rooftop bar, lobby lounge

Reviews of Inn at the Pier Pismo Beach, Curio Collection by Hilton

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 558 out of 1001 reviews" "
Rating 8 - Good. 190 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 89 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Primo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Check in was so smooth. Valet parking was great. Everyone on the staff was very knowledgeable about the area. Suggestions from the staff for dining and shopping around the is unmatched. This will be our go to moving forward.
Stayed 1 night in May 2024

2/10 Terrible

victor

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I walked into the room it had a very strong smell I couldn’t determine if it was gas or propane I complained about it and asked for something to be brought up for the smell and no one ever came for most of the stay I had to have the window open or the smell would get intense.
Stayed 1 night in May 2024

10/10 Excellent

Francisco Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice and clean. Was above our expectations. Definitely would come back
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Francisco, thank you for sharing your experience at Inn at The Pier. We're delighted the cleanliness and quality exceeded your expectations. We're already looking forward to your future visits.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect. The staff were very friendly. Parking was $30 a day with mandatory valet, so add that in. We walked most everywhere. The rooftop patio offered stunning views, but the weather was chilly and there was no service. We brought up our own and enjoyed it. Room was spacious enough, modern, and comfortable.
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Kimberly, thank you for highlighting the prime location of Inn at The Pier. We are delighted to know our team members' friendly nature made your stay more pleasant. Your note about the parking and valet fees has been registered, and we appreciate your adaptability. It's great to hear you made the most of our scenic rooftop patio, even in chillier conditions, and found your room to be comfortable and well-appointed. Enjoying guest experiences like yours reminds us of why we do what we do. Looking forward to your return.

8/10 Good

chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice place
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Chester, thank you for choosing Inn at The Pier for your stay and leaving a brief review. We're glad you had a pleasant time with us. It's feedback like yours that encourages us to strive for excellence. We're looking forward to your next visit.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great choice location can’t be beat and staff is super friendly
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Janet, thank you for your wonderful feedback. We're thrilled to know Inn at The Pier continues to be your preferred choice. Your compliments on our unbeatable location and very amiable team members are greatly appreciated. We look forward to having you with us again soon.

10/10 Excellent

Cecilia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's by the Pier. Great vallet staff. A little noisy sometimes due to the Pier, but overall, great.
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 May 2024
Cecilia, thank you for taking the time to share your feedback. We're thrilled to hear you enjoyed Inn at The Pier's excellent location and experienced the attentiveness of our valet team members. We acknowledge some noise may come with being in the heart of the activity, and we're glad it didn't significantly impact your stay. Looking forward to welcoming you back for another great experience.

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean facing rooms look right at the Pismo Beach Pier with a parking lot below. We sleep with a noise machine, so area activity with not an issue even though you are right off the main area of Pismo Beach activities.
Stayed 4 nights in May 2024
Response from Customer Service on 9 May 2024
Doug, it's wonderful to hear that you enjoyed the sweeping views of Pismo Beach Pier from your room at Inn at The Pier. We're pleased to know that our prime location did not disturb your rest and you could partake in the local activities with ease. We appreciate your feedback and hope to welcome you back soon!

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the first room on the bottom level, nice big lovely room, toiletries and tea/coffee provided, but very very noisy. Paper cups were a bit rubbish too. We stayed one night but was accidently charged for two days parking, this is currently still pending and the lady at the front desk acknowledged it was a mistake so said she took it off, fingers crossed it will clear off and I wont have to apply for a refund.
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Amy, thank you for taking the time to provide your feedback. It's great to hear that you appreciated the spaciousness and amenities of your room at Inn at The Pier. We regret that the noise level wasn't ideal, and we'll work on solutions for this. We also thank you for your remark about our disposable cups, we'll take this into consideration for future improvements.We aim to rectify any billing errors promptly and we hope your parking charge issue has been resolved by now. We hope to welcome you back for a more serene stay in the future.

6/10 Okay

Celeste

Travelled with partner
We like the location but when we wanted to order food there were no menus in the room. Went to bar ordered took way longer than expected and overpriced. Same thing with breakfast took way longer than expected. Hostess gave us 1/2 off due to the long wait
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Celeste, it's constructive to hear your feedback. It seems like you found our property's location ideal, which is excellent. We regret that you encountered challenges with in-room dining and wait times during your stay. We aim to provide a seamless experience and we appreciate your patience. Receiving a discount from the hostess shows our commitment to rectifying situations promptly. We hope for a chance to provide you with an even better experience next time you visit.

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Apr 2024
Don, thank you for your positive remarks about the Inn at The Pier. We are pleased you found our accommodations to your satisfaction and it's always a pleasure to know our dedication to cleanliness is appreciated. Thank you for the perfect rating! We're eager to welcome you back soon.

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay. The hotel is beautiful and conveniently located. We would definitely definitely stay there again.
Stayed 4 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Monique, It's fantastic to hear that you had a wonderful experience at Inn at The Pier. It's always delightful to see compliments about our attractive property and convenient location. We're eagerly awaiting your next visit. Thank you so much for your support and loyalty.

10/10 Excellent

jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so close to the pier and restaurants
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Jaime, it sounds like you enjoyed the prime location of Inn at The Pier. It's wonderful to know you appreciated being within a short distance from the pier and dining options. We can't wait to welcome you back in the future for another convenient and enjoyable stay.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Apr 2024
Edwin, it's great to see that you had a five-star experience at Inn at The Pier. Thanks for taking the time to rate us! We hope to welcome you back in the near future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for the great review, Elizabeth!We're thrilled to hear that you had a great stay at Inn at The Pier! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you.Please come see us again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Eric, it's great to see that you had a wonderful experience at Inn at The Pier. We sincerely appreciate the perfect rating and hope to welcome you back again soon!

10/10 Excellent

Justin

Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Justin, it's great to see you had a wonderful stay at Inn at The Pier. We truly appreciate your high-grade rating and we look forward to the opportunity to serve you again. We hope your next visit is just around the corner.

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, clean rooms and great views if the ocean and pier
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Terry, it's delightful to hear that you enjoyed your stay at Inn at The Pier, appreciating the cleanliness of our rooms, and the stunning views of the ocean and pier. We hope to welcome you back for another wonderful stay soon.

10/10 Excellent

Babyneil

Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Babyneil, thank you for leaving a stellar rating for Inn at The Pier. We genuinely appreciate your feedback and are glad that you had a fantastic experience with us. We look forward to your return visit in the future.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly and Courteous and will followup with you to make sure your stay is a great one.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Cheryl, thank you for your wonderful feedback. It's fantastic to hear how the dedication and service provided by the Inn at The Pier's team members has made your stay enjoyable. They're delighted to hear that they could meet your expectations and contribute to a wonderful experience. We look forward to welcoming you back in the future.

10/10 Excellent

Monzerrat

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Apr 2024
Monzerrat, we're thrilled you had a pleasant experience at The Inn at The Pier. We look forward to welcoming you back for another great stay.

10/10 Excellent

Carri

Liked: Cleanliness, property conditions & facilities
This was a great hotel
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Carri, thank you so much for sharing your experience at Inn at The Pier. We're thrilled to hear you enjoyed your stay. Looking forward to welcoming you back in the future for another fantastic stay. Safe travels!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Thank you for the amazing rating, Erin!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Inn at The Pier soon!Thanks again for leaving your feedback!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything
Response from Customer Service on 3 Apr 2024
Joshua, thank you for your review. The team at Inn at The Pier is thrilled to know that our prime location suited your needs. We hope to see you again soon.

10/10 Excellent

Brigitte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right next to the pier, beach and shops. Rooms are good sized.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Brigitte, thank you for your wonderful comments. It's delightful to hear that you appreciated Inn at The Pier's convenient location near the pier, beach, and shops. We're also glad the spaciousness of our rooms met your expectations. We can't wait to welcome you back for another top-quality experience.

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were nice and. The location was great as super walkable and on the beach. Service was great from valet and front desk. The only draw backs for us were noise and the beds. Beds were too soft and I woke up to a sore lower back each morning. And the noise was pretty bad. We were in bottom room with window to driveway so had traffic noise and voices from guests and valet late into the nights. We could also hear the music from the bar across the street and what sounded like little kids running around the room on the floor above us early in the morning. Also woke to sound of the garbage trucks early in the morning one morning. I would recommend bringing ear plugs. Other than that the rooftop bar was very nice to hang out on though the drinks were okay. And valet was a little pricey but only real option. But overall, we got a really good price on our stay and would probably stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Melanie, thank you for your thoughtful feedback. It's pleasing to learn you appreciated Inn at The Pier's excellent location as well as the warm service from our valet and front desk colleagues. We regret any discomfort experienced due to unexpected noise and bed firmness. In regards to noise levels, we understand each guest has unique sensitivity and strive to maintain a peaceful environment for all. Your suggestion for earplugs will surely assist future guests. Additionally, your comments about the rooftop bar and valet service are important to us as we constantly aim to enhance our offerings. Despite these small hiccups, we’re thrilled to read that you found value in your stay and would consider a return visit. We would be delighted to welcome you back, perhaps in a more peaceful location within the hotel.

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here. I usually get an ocean front room overlooking the parking lot and pier. Everything is walking distance. My travel buddy made several calls to the front desk to ask about internet service and they were very patient with her and sent up help to try to hook up the fire Stick. Will definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Kim, it's fantastic to hear that you were fond of your stay at Inn at The Pier. We're delighted to know that you appreciated our proximity to local attractions and the patience and supportive assistance from our team members. Your feedback is vital and we're happy that we'll be your go-to when you return. We're excited about your next stay with us!

10/10 Excellent

Priscilla

Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Priscilla, it's wonderful to hear that Inn at The Pier fulfilled your expectations. We value your rating and appreciate the effort you took to share your experience. We're looking forward to welcoming you back for another superb stay.

10/10 Excellent

Albert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exalent place cant wait to come back again
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Albert, it's fantastic to hear you enjoyed your stay at Inn at The Pier so much that you're eager to return. We're looking forward to welcoming you back for another excellent experience. Safe travels until then.

8/10 Good

Michelle

Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Apr 2024
Michelle, it's always a pleasure to know that our guests have enjoyed their stay. We're grateful for your rating of Inn at The Pier and would love to have you back. Thank you for choosing us!

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to upgrade to a ocean view room, it was fantastic. Also got a early checkin and check out. Everyone was super nice.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr 2024
Elena, it's wonderful to hear that your upgrade at Inn at The Pier allowed you to fully appreciate the breathtaking ocean views. We're delighted our team members could accommodate your early check-in and check-out requests so smoothly and act in a friendly manner throughout your stay. Your kind words mean a lot to us. We're looking forward to hosting you again soon.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Norma, it's wonderful to hear that your stay at Inn at The Pier met your expectations. We continuously endeavor to provide memorable experiences for our guests and your positive feedback affirms our efforts. Thank you for choosing our hotel. We look forward to the possibility of welcoming you back in the future.

2/10 Terrible

April

I actually had a respiratory attack due to something in the sheets or the soaps. I couldn’t breathe and we had to leave. The hotel said they will refund us. Can you ensure i get refunded
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
We appreciate you taking the time to share your feedback, April. The safety of our guests is of the utmost importance. Please kindly reach out to the Hotel directly, as we certainly want to follow-up. In regards to the refund, the Hotel did not charge you for the night's stay, but you will need to reach out to Expedia to ensure the refund was processed. Thank you.

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness
Over it was a great time.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Bryan, thank you for choosing Inn at The Pier for your stay. We're thrilled you had a wonderful time with us. Your feedback is much appreciated and we hope to welcome you back in the future.

6/10 Okay

Magan

Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Thank you for taking the time to submit this feedback, Megan.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

erica, Porterville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Centrally located. Walking distance to many restaurants and shops.
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Erica, thank you for your wonderful feedback. We're thrilled to hear you appreciated the prime location of Inn at The Pier and its proximity to numerous dining and shopping destinations. We hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Arlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Arlyn, we appreciate you taking the time to rate your experience at Inn at The Pier. Seeing that we left a positive impression warms us. We hope to have the pleasure of welcoming you back in the future!

6/10 Okay

Sabrina Wu

Travelled with family
Liked: Staff & service
The property is nice, good location, however the room is so limited, barely anything.
Stayed 4 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Sabrina, we appreciate your comments. We're glad you found our location satisfactory. However, it's regrettable to hear that our room's amenities did not meet your expectations. We'll consider your feedback to ensure a more pleasant experience next time.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy due to outside cars and tourists
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Anthony, we're glad to hear that your overall experience at Inn at The Pier was relatively positive, despite the sounds from outside activities. We acknowledge this concern, and our team is constantly striving to ensure the comfort and tranquility of all our guests. It's our hope that the more serene moments of your stay overshadowed this minor inconvenience. We're looking forward to welcoming you back.

10/10 Excellent

Chien Li, SUNNYVALE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wall to beach
Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Mar 2024
Chien Li, thank you for your succinct review. Inn at The Pier is indeed just a short stroll from the beach – a feature many guests appreciate. We hope you had a delightful time soaking up the sun and surf. Thank you for your patronage and we hope to welcome you back soon.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, great food, views and service.
Stayed 3 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Brenda, it is wonderful to hear you had an exceptional time at Inn at The Pier! It's uplifting to know you enjoyed our delicious meals, picturesque scenery, and attentive service. We eagerly await your return.

10/10 Excellent

Theresa

Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Theresa, thank you for choosing Inn at The Pier and awarding us a top score! We're thrilled to see you had an enjoyable stay with us. Should your travels bring you back to our area, we look forward to welcoming you back!

10/10 Excellent

Richard, Visalia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to all the major attractions is huge plus.
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Richard, we're delighted to hear that you appreciated Inn at The Pier's proximity to major attractions. We know that easy access can greatly enhance a guest's stay and we're glad it made a positive difference to your trip. Thank you for taking the time to share your experience. We hope to see you again soon.

8/10 Good

Nedialko

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
We appreciate your lovely rating, Nedialko!The satisfaction of our guests is important to us so we can't wait to see you back again at Inn at The Pier soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Wilfred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop restaurant and the views from there
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Wilfred, it's fantastic to hear that you appreciated the rooftop restaurant at Inn at The Pier. The panoramic vistas truly complement our dining experience. We're glad you had a great stay and we hope to welcome you back in the future.

10/10 Excellent

Katherine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, lots close by, comfortable and clean
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Katherine, thank you for sharing your feedback. It's wonderful to hear you found The Inn at The Pier to be a convenient and cozy spot for your travels. We're glad you appreciated our cleanliness standards and the central location. We'd be thrilled to welcome you back in the future.

10/10 Excellent

Cecilia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me experience was amazing. I love staying at Inn at the Pier. Very convenient location & amazing sunset views. Hotel has gym & roof top access, overall, incredible!
Stayed 4 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Cecilia, we're thrilled to hear you had an amazing stay at Inn at The Pier and appreciated our prime location and stunning sunset views. Your enjoyment of our gym and rooftop access is equally pleasing. We truly value your feedback and look forward to welcoming you back soon.

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. The only down side was the room was supposed to jave a view from the balcony. The view was obstructed and the only good view was the street and trash cans.
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Ryan, it's wonderful to read that you enjoyed the room at Inn at The Pier. However, we're sorry if your expectation regarding the balcony view didn't meet your satisfaction. We appreciate this feedback and we'll continue doing our best to improve guests' experience. Thanks for choosing our hotel, and we hope to be hosting you again soon, aiming to provide a better view.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Thank you for the great rating, Eric!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Inn at The Pier! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Don

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Don, we're thrilled you appreciated our prime positioning at Inn at The Pier. Your kind feedback is greatly appreciated, and we hope to be your host again in the future.