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Reviews of Comfort Inn & Suites Pine Bluff

2.5 out of 5
Comfort Inn & Suites Pine Bluff
3620 Camden Rd, Pine Bluff, AR

Reviews

7.8

Good

Rating 10 - Excellent. 77 out of 212 reviews" "
Rating 8 - Good. 69 out of 212 reviews" "
Rating 6 - Okay. 36 out of 212 reviews" "
Rating 4 - Poor. 15 out of 212 reviews" "
Rating 2 - Terrible. 15 out of 212 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald Norris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awesome and I enjoyed my stay...
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 30 Apr 2024
Hi Ronald,Thank you for sharing your positive feedback with us! We're thrilled to hear that you found the room awesome and that you enjoyed your stay with us. Providing a comfortable and enjoyable experience for our guests is our goal, and we're delighted that we could meet your expectations. Once again, we appreciate you choosing to stay at Comfort Inn & Suites Pinebluff and hope to have the chance to welcome you back in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Melissa,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Comfort Inn & Suites Pinebluff. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

6/10 Okay

Richard

Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Richard,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly with any feedback you'd like to share so we can address any concerns you may have.

6/10 Okay

michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
They charge money ($25) for early check-in. Really . Never experienced this EVER
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 11 Apr 2024
Hi Michael,We strive to accommodate our guests' needs whenever possible, including early check-ins, but there are instances where additional fees may apply due to operational considerations. Your feedback is important to us, and we will review our policies to ensure they are transparent and aligned with our guests' expectations. We value your business and hope to have the opportunity to welcome you for a more positive experience in the future.

6/10 Okay

Dirk

Travelled with partner
We were NOT impressed in the least. The bathroom was dingy and was filthy behind the door and had major build-up of grime and grossness. The whole room would benefit from a deep cleaning. They were all out of forks at breakfast. Mediocre accommodation and overpriced for a 3-star hotel. Wouldn’t recommend it. Compared to other 3-star hotels this is definitely on the lower end ans possibly a 2-star rating,
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 9 Apr 2024
Hi Dirk,This is not reflective of our usual standards, and I assure you that we take your comments seriously. I will personally address these concerns with our housekeeping team to ensure that such issues are thoroughly addressed and prevented in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Arvionna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Thanks for the stay
Stayed 4 nights in Mar 2024
Response from Guest Relation Management on 2 Apr 2024
Hi Arvionna,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Anything I needed manager took care of it. No complaints
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Rory,We are delighted to hear that our staff met your needs during your stay. Our team works hard to provide excellent service to all our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 Good

Nikita

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Nikita,We appreciate you choosing our hotel for your stay! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!

10/10 Excellent

Charlotte, Texarkana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for one night. The room was clean and the facilities were nice. I would stay here again.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 22 Mar 2024
Hi Charlotte,We're delighted to hear that you had a pleasant stay with us! Providing clean rooms and well-maintained facilities is a top priority for us, and we're glad that we met your expectations in these aspects. Thank you for choosing to stay at Comfort Inn & Suites Pinebluff, and we look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
I loved everything about my stay.
Stayed 2 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello Patricia,We are thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back for another exceptional visit in the future.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff member was so kind and friendly, despite working both the frint desk and breakfast alone this morning. He is also the one who checked us in the night before. He deserves a bonus or at the very least some recognition for his hard work!
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Carrie,Thank you for sharing your positive experience with us. Our team takes pride in providing excellent service to our guests. We appreciate your kind words and will be sure to pass along your compliments to our dedicated staff member. We strive to ensure all guests have a memorable stay with us.

8/10 Good

craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Had some issues getting hooked to WiFi but when I called the desk the gentleman came quickly and got everything working. Clean and quiet. Good breakfast. Have stayed there before and would stay there again if in the area.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 12 Mar 2024
Hi Craig,Thank you for sharing your experience regarding your recent stay at Comfort Inn & Suites in Pinebluff! We're delighted to hear that your check-in was easy and that our staff promptly assisted you with the WiFi issue. Providing efficient and responsive service is important to us, and we're glad that we could resolve the issue quickly for you. We're also pleased to know that you found the hotel to be clean and quiet, and that you enjoyed the breakfast during your stay. It's always rewarding to hear from returning guests, and we appreciate your loyalty. We look forward to welcoming you back whenever you're in the area!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Ronald,We are glad to hear that you found our staff friendly during your stay. Should you require any further assistance or have any feedback to share, please do not hesitate to reach out to the management team directly. Thank you for taking the time to provide your feedback.

10/10 Excellent

Torrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here during our Grand Session
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Torrance,We're thrilled to hear that you choose our hotel for such a special occasion. Thank you for your loyalty and we look forward to welcoming you back for future stays.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Todd,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled that you enjoyed your experience with us. We value your feedback and would love to welcome you back in the future.

6/10 Okay

Vaunda

Room wasn't bad but needed a better cleaning.
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Vaunda,Thank you for bringing this to our attention. We appreciate your feedback and apologize for any inconvenience caused. We will address this matter with our housekeeping team to ensure a higher level of cleanliness in the future.

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Guest Relation Management on 30 Jan 2024
Hi Kevin,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Manager is great
The manager is very respectable I think that he deserves a promotion and is nothing that I didn't need and he didn't handle
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 25 Jan 2024
Hi Lisa,Thank you for your kind words and commendation for our manager. We truly appreciate your positive feedback and are delighted to hear that the manager's service exceeded your expectations. It's always rewarding to know that our team's efforts contribute to a positive experience for our guests. We will make sure to pass along your compliments to the manager, and your feedback will be considered for recognition within our organization. We look forward to the opportunity to welcome you back in the future.

8/10 Good

Anthony

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Anthony,Thank you for choosing our hotel for your stay! If you have any feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future for an even better experience.

10/10 Excellent

Diamond

Stayed 3 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Diamond,We are delighted to hear that you had an exceptional experience during your stay at our hotel. We strive to provide top-notch service and ensure that every guest has a memorable stay. Should you have any further feedback or need any assistance, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Russell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dingy. The halls were extremely loud. The breakfast. There aren’t enough words. The waffle machine and the juice machines were broken. The gravy was gelatinous. The biscuits were like a rocks. The coffee smelled off and the yogurt had been expired for 5 weeks!!! Do yourself a favor and just go somewhere else. I never write hotel reviews but I had to let others know about this one. The only positive note is that the bed was at least comfortable.
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Russell,We appreciate you taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. We always strive to provide a comfortable and enjoyable experience for our guests, and we regret that we fell short in some areas. Your comments will be shared with our team for further improvement. We hope to have the opportunity to welcome you back in the future for a better stay.

6/10 Okay

Amie

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 12 Dec 2023
Hi Amie,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 Poor

Christopher

Stayed 1 night in Dec 2023
Response from Guest Relation Management on 12 Dec 2023
Hi Christopher,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Ken

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel was 3rd option for 4 rooms. 1st room was bad, known bad, yet given out. Tells a lot about the premisis! Had to change then that room had ants. Room 2 beep noises all night. Room 3 hot, bed poor. Room 4 ok.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 5 Dec 2023
Hi Ken,Thank you for your feedback regarding your recent stay at our hotel. It is disheartening to learn about the challenges you faced with multiple room changes. Please rest assured that we are investigating these issues internally to address the root causes and prevent similar occurrences in the future. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Brian, Pensacola Beach

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no hot water in the room. Was traveling and told I need speak to a manager who wasn’t available.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 28 Nov 2023
Hi Brian,Your comfort is of the utmost importance to us, and we take your feedback seriously. We are actively investigating the hot water situation and implementing measures to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future.

2/10 Terrible

Terry

Stayed 2 nights in Nov 2023
Response from Manager on 16 Dec 2023
Hello Terry,We're sorry to hear that your experience with us fell short. If you have any specific feedback about your stay, we encourage you to reach out to our hotel directly so that we can address any concerns. We appreciate your time and hope to have the opportunity to make it up to you in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before and the property was the same as before.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 8 Nov 2023
Hi John,Thank you for choosing to stay with us again, and for your feedback about your recent visit. We're pleased to hear that you found the property consistent with your previous experience. Your continued patronage is greatly appreciated, and we're committed to maintaining the standards that keep you coming back. Thank you for your loyalty, and we look forward to welcoming you back on your next visit.

2/10 Terrible

LeRoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation Confusion/No confirmation number sent
My problem was at check in, Hotels.com didn't send a confirmation number therefore Comfort Inns didn't have a reservation booking for me although I showed the clerk my email showing that I had a booked reservation. Fortunately for me the hotel had a room available for my stay.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 31 Oct 2023
Hi LeRoy,We appreciate you sharing your experience, and we're glad that the hotel was able to accommodate your stay despite the issue with the reservation confirmation. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 23 Oct 2023
Hi John,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

4/10 Poor

Gary

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room had a smell, the hallway and elevator had a funny smell. There were home look like homeless peole hanging out close to the property and people hanging up in front of the front door drinking alcohol and smoking like it was a club.
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on 2 Oct 2023
Hi Gary,Thank you for your feedback regarding your recent stay at our hotel. The presence of unpleasant odors and the disturbance caused by individuals around the property do not align with our standards. Your comfort and safety are our top priorities, and I assure you that we take your concerns seriously. I have immediately shared your feedback with our management and security teams to address these issues promptly. We are committed to providing a clean and secure environment for our guests, and your comments will help us make the necessary improvements. I hope you will consider giving us another opportunity to provide you with a much-improved stay in the future.

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2023
Response from Guest Relation Management on 2 Oct 2023
Hi Lisa,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Nice place to stay. Friendly staff. Location is convenient to the interstate.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 26 Sept 2023
Hi Robin,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you found our hotel to be a nice place to stay and that you had a positive experience with our friendly staff. We are also pleased to know that our location was convenient for your needs. Providing a great location and friendly service is something we take pride in, and it's rewarding to know that we met your expectations in these aspects. Thank you for choosing our hotel, and we look forward to welcoming you back for another pleasant stay in the future.

8/10 Good

Joni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly. Wevatay here frequently.
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Joni,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff. Please do consider us again on your next visit to the area.

8/10 Good

Joni

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a new manager, Marion, and he is really doing a great job!
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 7 Sept 2023
Hi Joni,Thank you for sharing your positive feedback about our new manager. We're delighted to hear that you've noticed a positive change and that the new manager is doing a great job. It's always refreshing to have leadership that contributes to an improved guest experience. Your feedback is greatly appreciated, and we'll make sure to pass on your compliments to the new manager. We look forward to continuing to provide you with excellent service and experiences in the future.

8/10 Good

Laura L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The deadbolt on the door doesn't work and the tv was on in the room when we came in which was weird. Otherwise, it's really nice.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 4 Sept 2023
Hi Laura,Thank you for taking the time to share your feedback about your stay. We appreciate your positive comments and are pleased to hear that you found your room to be really nice. Ensuring the security and functionality of our rooms is a top priority, and we will investigate the issue with the deadbolt to ensure it is promptly repaired. Additionally, we will review our room preparation procedures to prevent the TV from being left on in the future. We hope to have the opportunity to serve you again in the future and provide you with an even more enjoyable stay.

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 18 Sept 2023
Hi Daniel,Thank you for giving us a 5-star rating! We're thrilled to know that you had a great experience at our hotel. The hotel takes pride in providing exceptional service and making our guests feel at home. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Southern Hospitality on point 👍
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 21 Aug 2023
Hi Anthony,We're pleased to hear that you appreciated our hospitality. Providing warm and welcoming hospitality to our guests is at the heart of what we do, and we're glad that our efforts resonated with you during your stay. We hope to have the pleasure of welcoming you back and providing you with another pleasant stay.

8/10 Good

Charlie

Stayed 2 nights in Jul 2023
Response from Manager on 4 Aug 2023
Hello Charlie,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, clean, staff friendly.
Check in was easy, and attendant friendly. Room is nice and clean. The only thing I didn’t like was I couldn’t adjust the air conditioning. The room was a bit cooler than I like. I pinned the drapes together to block the air from blowing on me early in the morning. Otherwise everything was great.
Stayed 1 night in Jul 2023
Response from Manager on 23 July 2023
Hello Phyllis,Thank you for taking the time to share. We appreciate your feedback regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff 😊
Stayed 1 night in Jul 2023
Response from Guest Relation Management on 20 July 2023
Hi Wanda,Thank you for choosing our hotel for your recent stay, and we appreciate your positive feedback. We are delighted to hear that you found our staff to be very nice. Providing excellent customer service is one of our top priorities, and we are thrilled that our team made a positive impression on you during your time with us. Once again, thank you for your kind words, and we look forward to having the pleasure of welcoming you back for another wonderful stay in the future.

6/10 Okay

Lakesha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is nasty
Hotel was nasty and the worker told us good luck because she hopes our room is clean. She said there is no telling what we may see in there. It stinks in there. I tried to stay away from the hotel as long as possible because it was not up to par.
Stayed 2 nights in Jul 2023
Response from Guest Relation Management on 18 July 2023
Hi Lakesha,Thank you for bringing these matters to our attention. Maintaining a clean and pleasant environment for our guests is of the utmost importance to us, and we take matters of cleanliness and guest satisfaction very seriously. Rest assured, we will investigate this matter thoroughly and take immediate action to address the issues you have raised. We will retrain our staff to ensure that they provide courteous and professional service to all our guests, and we will implement strict measures to maintain cleanliness throughout the hotel. We appreciate your understanding and hope to have the opportunity to restore your trust in our hotel.

10/10 Excellent

todd, Waco

Travelled with family
Friendly staff, clean rooms
Stayed 2 nights in Jun 2023
Response from Manager on 24 June 2023
Hello todd,Thank you for taking the time to share. We appreciate your feedback regarding our staff. We hope to someday have another opportunity to host your stay.

6/10 Okay

Irving

Stayed 1 night in Jun 2023
Response from Guest Relation Management on 5 July 2023
Hi Irving,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 10 June 2023
Hello Malik,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Relation Management on 22 May 2023
Hi Patricia,We appreciate your perfect rating. Thank you for staying at our hotel, and we hope to host you again for another enjoyable stay.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and very nice. Made us feel welcome. Highly recommend
Response from Guest Relation Management on 15 May 2023
Hi Cynthia,Thank you so much for your kind words and for taking the time to share your feedback with us. We are absolutely thrilled to hear that you had such a wonderful experience during your stay at our hotel. Our dedicated staff takes great pride in providing excellent service and creating a warm and welcoming atmosphere for all our guests. We will be sure to pass on your compliments to our team members, as they will be delighted to hear about the impact they had on your stay. Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Freddie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The problem was with this app only! As far as the actual visit the hotel was not able to take. Your app made it impossible to make changes. I will not be using this app again. I will tell all of my family and friends not to use this app. Thanks for nothing
Stayed 1 night in May 2023
Response from Guest Relation Management on 10 May 2023
Hi Freddie,Thank you for taking the time to share your feedback. While we strive to provide our guests with a seamless booking experience, we understand that technical issues can arise. We encourage you to contact the customer support team of hotels.com directly so they can address the issue and assist you further. We hope to have the opportunity to host you and provide you with a more enjoyable experience.

8/10 Good

Joni

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marion was extremely helpful at check-in and during our stay. He was very customer-oriented!
Stayed 2 nights in Apr 2023
Response from Manager on 30 Apr 2023
Hello Joni,Thank you for sharing this honest review and feedback about our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Frederick

Stayed 1 night in Mar 2023
Response from Guest Relation Management on 20 Mar 2023
Hi Frederick,We value the time you took to tell us about your most recent experience, and we are very grateful for the perfect rating. We appreciate you choosing to stay with us, and we sincerely hope you will do so in the future.

8/10 Good

Henry

Stayed 1 night in Mar 2023
Response from Guest Relation Management on 20 Mar 2023
Hi Henry,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!