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Reviews of Tru By Hilton Goodyear Phoenix West, AZ

2.5 out of 5
Tru By Hilton Goodyear Phoenix West, AZ
1430 N BULLARD AVE, Goodyear, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 287 out of 554 reviews" "
Rating 8 - Good. 128 out of 554 reviews" "
Rating 6 - Okay. 75 out of 554 reviews" "
Rating 4 - Poor. 40 out of 554 reviews" "
Rating 2 - Terrible. 24 out of 554 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our needs. Short drive off interstate 10. Close to our families house. Right next to gas station, shopping, dining and movie theater (you could actually walk but surrounded by busy multilane roads and we had the kids). Only complaint; and its not really a complaint but rather a critique; would be the breakfast. Had limited options but did the trick!
Stayed 2 nights in May 2024

10/10 Excellent

Camryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been there three times and it’s always been a great stay
Stayed 9 nights in May 2024

8/10 Good

Mariano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flew in from California alone. This hotel had decent ratings and is close to my sweethearts house, so I booked it. I love this place! Not sure when it was built but, it all felt brand-new. I didn’t get to check out the gym but, the breakfast was more than I expected. It was great. A nice selection and it’s FREE. I’ve booked 2 upcoming stays with a 3rd very soon. Highly recommend this Hilton.
Stayed 2 nights in May 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

8/10 Good

Lydia

Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Stayed 1 night in Apr 2024

10/10 Excellent

Riley

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was welcoming, clean, and easy to relax within. We would definitely stay at the hotel again if needed.
Stayed 1 night in Apr 2024

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk clerk when we checked in would NOT give my husband a water because I am the Honors member, not him! Seriously??? Wow! If you can’t spend 30 cents on a bottle of water, I may need to stay somewhere else next time!
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jason

Travelled with family
Liked: Staff & service
Great place if you’re only planning to sleep here. Rooms are similar to the spaces you see when visiting the kids bedroom section of IKEA showrooms…..room furnishings are minimal and cheap, but space was relatively new when we visited in ‘3/23. Probably good if you are traveling with young children - seems like a kid vibe. Construction was occurring on adjacent lot when we stayed.

10/10 Excellent

Eugenie, Erie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a newly developing area. There was a view of construction site outside our window. No big deal, as we were there for Sprig Training and not to linger at hotel. Staff was great! Recommended restaurants, resolved and followed on an issue in the room. They were diffusing a strong perfume scent each time the heat/cool blower went on. I had an adverse reaction to it, but they (and we) resolved it by increasing the temp of the room so the blower would not activate. They also, upon request, did not use any strong scented cleaning products in the room. Nice breakfast buffet also.
Stayed 3 nights in Mar 2024

8/10 Good

BRUCE ALLEN, Findlay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Breakfast was ok. Room was clean, but small.
Stayed 4 nights in Mar 2024

6/10 Okay

Sergio

Average hotel 🙁
Stayed 2 nights in Feb 2024

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in wasn't the best. When I arrived (5:30 PM) room wasn't ready so had dinner nearby and returned. Upon check-in was told room wouldn't be made each day (which meant the bed wouldn't be made) but fresh towels were delivered daily. Loved the window power room darkening shade. Breakfast was very good. Staff was friendly. Property around hotel is under construction but it didn't affect parking. Easy access to freeway. Freeway traffic noise was low (room 319) but tv noise from adjacent room was annoying. I would stay at this facility again.
Stayed 4 nights in Feb 2024

6/10 Okay

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
With parking in the back the back door should be open during most hours. The sign says it should be open until 10pm, but it’s not. Now you need to walk around the building, just a pain. But overall it’s a nice place.
Stayed 1 night in Feb 2024

6/10 Okay

Jill

Stayed 1 night in Feb 2024

8/10 Good

Rebecca

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ranan

Liked: Cleanliness, amenities
My stay was quiet, easy access
Stayed 1 night in Feb 2024

10/10 Excellent

Jason, Surprise

Liked: Staff & service, property conditions & facilities
I can’t remember the gals name but the lady working the front desk tonight was super nice and friendly!
Stayed 1 night in Jan 2024

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities
For a new property, the HVAC units in the rooms was so loud!! Reminded me of a room from the 70's with an old wall unit AC unit. If you have a family, they do have a cool area with games and an outdoor firepit, which seemed fun. Room was really small, bed was ok, TV was big.
Stayed 1 night in Jan 2024

4/10 Poor

Kristi

Travelled with family
Liked: Staff & service, property conditions & facilities
Could have been better.
The rooms are not very well planned out. And the floor was very uncomfortable. The person next to us played his TV so loudly all night long that our bed vibrated well until 4 o’clock in the morning. We called downstairs several times and they did nothing. We also asked for towels, that never came.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop for the night during my road trip. Easy to access and within easy access of plenty of restaurants. The room was well maintained and staff was pleasant. Would stay again if passing through.
Stayed 1 night in Jan 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

German

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Overpaid for this place. The room looks like a dorm room and is not very fun. It was clean but I dislike its style. They even charged me for parking and they even put a tip envelope on my pillow 😂. Coffee is terrible and breakfast was nothing to get excited about. I will never stay at this place again.
Stayed 1 night in Jan 2024

6/10 Okay

JoAnn

Business traveller
Liked: Staff & service, property conditions & facilities
I did not like that there was not a hair dryer or coffee maker in room, also sheets smelled stale
Stayed 1 night in Jan 2024

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly staff nice breakfast nothing special but good selection.
Stayed 3 nights in Jan 2024

4/10 Poor

Rachel

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
We were disappointed with a Hilton affiliation being such a dump. The matteess was about 6 inches deep and very uncomfortable. Tacky everything! No microwave or coffee pot. Anytime we see " TRU" associated with any accommodation...don't bother. Second time they were cheap and plasticity.
Stayed 2 nights in Jan 2024

4/10 Poor

Carole

Stayed 1 night in Jan 2024

2/10 Terrible

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Kaur

Travelled with family, Business traveller
Liked: Cleanliness
No soap in bathroom
Stayed 1 night in Dec 2023

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, very comfortable and clean
Stayed 1 night in Dec 2023

8/10 Good

Joyceline

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was nice and quiet to stop the interstate. close to shops. Where could buy supplies if needed? What I did not like was no kitchen in apartments
Stayed 4 nights in Dec 2023

2/10 Terrible

HUY THANH, GARDEN GROVE

Disliked: Staff & service, property conditions & facilities
Door not full closed and noisy AC. Couldn’t sleep but only one night so I just get through the night and never been back on this one again
Stayed 1 night in Nov 2023

4/10 Poor

Ivie

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor was so cute. Clean lobby and friendly staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly with a comfortable furnishings
Stayed 1 night in Nov 2023

10/10 Excellent

Jamie

Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Stayed 2 nights in Nov 2023

8/10 Good

Kelly

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Daily room cleaning
I assumed that the hotel would clean our rooms and provide us with towels everyday - that did not happen, nor did they let us know that information at check in. They cleaned our rooms every other day and we had to ask for clean towels. Our rooms were not cleaned until 3:00 or 3:30 - seems late compared to other hotels I have stayed at recently. The beds were comfortable we did not get to enjoy the free breakfast because of our early work schedule but they did provide us with free coffee.
Stayed 6 nights in Oct 2023

6/10 Okay

Lynn

Stayed 4 nights in Oct 2023

10/10 Excellent

mary anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean very livable space in the lobby aswell
Stayed 2 nights in Oct 2023

8/10 Good

Morris

Liked: Cleanliness, staff & service, property conditions & facilities
The bottom sheet had no elastic so it would pull away exposing the mattress pad. I hate that. The wood frame around the bed can be hard on the shins. Otherwise, it is a good place to stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Leonard G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively clise to dining establishments, and event we were attending.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the interior design of the place. The shower felt great as well. And I haven’t slept so good before.
Stayed 1 night in Oct 2023

6/10 Okay

COLLEEN

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
It all comes down to the bed and bedding and both weren't hilton quality. Bed was hard, the pillows too soft and the sheets are cheap microfiber that make you hot all night. The lobby was cute and family friendly. Staff was very nice. I wouldn't stay there again though and that's a bummer cause my daughter lives near by and it is the perfect location to stay while visiting her.
Stayed 3 nights in Sep 2023

10/10 Excellent

Eva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice atmosphere had a holiday theme around hotel
Everything was great. We were slightly disappointed that the pancake machine was waiting on a belt so we couldn’t have those pancakes. That was a fun plus that we were looking forward to but hopefully next time it’ll be fixed other than that we had a great time.
Stayed 3 nights in Sep 2023

6/10 Okay

Sherri

Travelled with family
Liked: Cleanliness, staff & service
Upset
Other then hearing whom ever was upstairs and beside my room, they were nosey. Upstairs would wake me, i ket the front desk know and it still happened. I stayed there for 5 nites!
Stayed 5 nights in Sep 2023

6/10 Okay

Amir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
they need to update there pillows.
Stayed 2 nights in Sep 2023