Reception

Reviews of The Hotel Serene

2.5 out of 5
The Hotel Serene
7885 W Arrowhead Towne Center, Glendale, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 221 out of 586 reviews" "
Rating 8 - Good. 137 out of 586 reviews" "
Rating 6 - Okay. 91 out of 586 reviews" "
Rating 4 - Poor. 71 out of 586 reviews" "
Rating 2 - Terrible. 66 out of 586 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

lizeth

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 16 May 2024
Dear lizeth,It sounds like you had a wonderful experience at the hotel! Thank you for sharing your feedback, and do visit us again soon!

10/10 Excellent

Pierre

Travelled with family
Located near a mall, so I didn’t know what to expect. Quiet and clean, which is exactly what I want out of a place to stay.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Dear Pierre,Thank you for your feedback. We are thrilled to hear that you had a pleasant stay with us! It is great to know that despite being near a mall, our hotel provided a quiet and clean environment, which met your expectations perfectly. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future!

4/10 Poor

Aaron

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was in the back of a parking lot for a palm reader of a dirty large mall area. The hotel was very dirty feeling and old and had an exposed bed frame. Just overall not a nice place. We left and went to another hotel the next night with much better experience. Overall the checkin was fine and treated fine by everyone. Just a dirty rundown type in and out hotel.
Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Dear Aaron,We are sorry to hear about your disappointing experience at our hotel. We apologize for any cleanliness issues and the outdated feel you encountered. Your feedback is valuable to us, and we will work diligently to address these concerns. We are glad to hear that check-in went smoothly and that you were treated well by our team. We appreciate your honesty, and we will strive to make improvements to ensure a more pleasant stay for all our guests in the future!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Dear Ricardo,Thank you for rating us full. We are glad that your stay was pleasant, and we look forward to having you stay with us again for another wonderful stay!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Close to other places
Stayed 3 nights in May 2024
Response from Manager on 8 May 2024
Dear Karina,It is great to hear about your recent visit and we are delighted you enjoyed our clean facilities, and especially the location that provides ease of access to several resources nearby. We look forward to your return visit!

4/10 Poor

Rodolfo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I got there, waited over an half hour for the desk clerk to arrive. I ranged the bell many times. He must of went somewhere out of the area. Not good service to start. No breakfast either, very disappointed
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Dear Rodolfo,We apologize for the inconvenience you experienced upon arrival. Your feedback is valuable, and we will address the delay in service to ensure a smoother check-in process for our guests. We regret any disappointment caused by the lack of breakfast and appreciate your understanding. We hope you will give us another chance in the future to be able to offer you a far superior stay!

8/10 Good

Vivian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice, quiet place
Stayed 1 night in Apr 2024
Response from Manager on 29 Apr 2024
Dear Vivian,Thank you for your four-star rating and positive feedback! We are glad to hear that you enjoyed your stay and found our place nice and quiet. Your satisfaction is important to us, and we hope to welcome you back for another pleasant experience in the future!

10/10 Excellent

Claudia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost, razonable
Stayed 1 night in Apr 2024
Response from Manager on 29 Apr 2024
Dear Claudia,Thank you for your five-star rating and positive feedback! We are delighted that you found our pricing reasonable and that you had a great experience with us. Your satisfaction is important to us, and we look forward to hosting you again in the future!

10/10 Excellent

Terrance Kendrick

Stayed 1 night in Apr 2024
Response from Manager on 15 May 2024
Dear Terrance,Thank you for the fantastic 5 star rating! We are thrilled to hear that you had such a great experience. If there is anything else we can do to make your stay even better next time, just let us know!

4/10 Poor

Christina

Disliked: Staff & service, amenities
Television didn’t work. Shower drained slow & backed up. Room was night the bright colors advertised, instead dark & dingy. Front desk staff were annoyed with malfunctioning computer system & addressed their frustrations with customers. Overall, fairly clean but not a return stay for me.
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
Dear Christina,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the television and shower problems, as well as the disappointment with the room's appearance and the challenges faced by our front desk staff. Your feedback is important to us, and we will address these issues to ensure a better experience for future guests. We appreciate your honesty and hope you will give us another chance to exceed your expectations in the future!

10/10 Excellent

JUAN

No breakfast.
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr 2024
Dear Juan,Thank you for your positive rating! We appreciate your feedback. While we do not offer breakfast currently, we are glad you enjoyed your overall experience. We look forward to welcoming you back soon!

8/10 Good

greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a useful location for us as visiting family in the area, otherwise I don't think there was much it the way of tourist activities here. Hotel was fine, convenient and comfortable.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Dear greg,Thank you for choosing our hotel for your visit! We are glad to hear that our location was convenient for your family visit and that you found the hotel comfortable. While there may not be many tourist activities in the immediate area, we hope you enjoyed your stay and had a pleasant experience overall.

10/10 Excellent

Monique, Glendale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of food options within walking distance
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Dear Monique,Thank you for highlighting the convenient food options nearby. We are pleased to hear that you enjoyed the variety available within walking distance. Your feedback is appreciated and helpful for future guests looking for dining options in the area. We look forward to having you stay with us again!

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel and workers. Very convenient for our visit to friends. We will probably come back again.
Stayed 4 nights in Apr 2024
Response from Manager on 21 Apr 2024
Dear richard,We are delighted to hear that you had a good experience with us and found our hotel convenient for your visit. Thank you for your kind words, and we look forward to welcoming you back on your next trip!

6/10 Okay

Robert

Travelled with family
No breakfast. Just bad coffee and juice. No enforcement of quiet hours - pool party!
Stayed 4 nights in Apr 2024
Response from Manager on 19 Apr 2024
Dear Robert,We truly apologize for the inconvenience you experienced regarding breakfast options and noise disturbances. Your feedback is valuable, and we will address these issues to ensure a more enjoyable stay for all guests in the future. Thank you for bringing this to our attention!

8/10 Good

catherine

Stayed 1 night in Apr 2024
Response from Manager on 8 May 2024
Dear catherine,Thank you for the feedback. We hope to have the pleasure of welcoming you back soon for a five star experience.

8/10 Good

Nevaeh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed staying at this property. It was very clean and great staff.
Response from Manager on 18 Apr 2024
Dear Nevaeh,Thank you for choosing our property and sharing your positive experience! We are delighted to hear that you enjoyed your stay, found the property very clean, and appreciated our great staff. We look forward to welcoming you back soon!

6/10 Okay

robert

Stayed 2 nights in Apr 2024
Response from Manager on 6 May 2024
Dear robert,Thank you for taking the time to share your feedback with us. We value your input and will use it to improve our services for a better experience in the future!

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good…
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Dear Jerry,Thank you very much for sharing your feedback regarding your recent stay and the inconvenience you experienced. We truly regret the negative experience you had, and we have already followed-up with our teams to ensure a comfortable environment for all our guests. We hope you will give us another opportunity to serve you better in the future!

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Dear Michael,Thank you for taking the time to share your experience at our Hotel. We are thrilled to hear that you had a fantastic stay with us and enjoyed our service. We are already looking forward to welcoming you back in the near future!

6/10 Okay

Lauren

Disliked: Staff & service, property conditions & facilities
Unfortunately our hotel room did not have AC and the noice level from outside was horrible this morning.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Dear Lauren,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the lack of AC and the noise level during your stay. Your comfort is important to us, and we will address these issues to ensure a more comfortable experience for our guests in the future.

2/10 Terrible

Ronald

Stayed 1 night in Apr 2024
Response from Manager on 29 Apr 2024
Dear Ronald,We are sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we take it seriously. We appreciate your feedback as it helps us improve our services for future guests!

10/10 Excellent

vaughn

Stayed 1 night in Apr 2024
Response from Manager on 29 Apr 2024
Dear vaughn,Thank you so much for your five-star rating! We are thrilled to hear that you had an excellent experience with us. Your satisfaction is our priority, and we are delighted that you found our services and facilities to your liking. We look forward to welcoming you back for another wonderful stay in the future!

6/10 Okay

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Recently remodeled older motel. It was nice and very clean, located in a newer shopping center area. Staff was very courteous and helpful. Great Mexican restaurant, Arriba next door. The room was very basic with very plane furniture. No breakfast served, only coffee. Room was overpriced, but that was due to spring training nearby for the prof baseball leagues.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Dear Greg,Thank you for your feedback! We are glad to hear that you appreciated our recently remodeled and clean motel, as well as our courteous and helpful staff. It is great that you enjoyed the nearby Mexican restaurant. We apologize for any inconvenience regarding the basic room amenities and lack of breakfast options. We understand the impact of seasonal events on pricing and appreciate your understanding. We hope to welcome you back for a more satisfying experience in the future!

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The room was clean, quiet and comfortable. The front desk staff seemed unfriendly and uninterested in helping or explaining things like use of pool towels. The complimentary drink station was dirty, and the juice machine did not work. Although there was a nice selection of tea bags and prewrapped drink cups, I was hesitant to use the hot water since the area did not appear clean. Overall, it was a good stay.
Stayed 4 nights in Mar 2024
Response from Manager on 28 Mar 2024
Dear Cheryl,Thank you for sharing your feedback with us. We are pleased to hear that you found the room clean, quiet and comfortable during your stay. However, we apologize for any inconvenience caused by the issues with the front desk staff and the cleanliness of the complimentary drink station. Your comments are valuable, and we will address these areas to ensure a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay.

6/10 Okay

Tami, Aztec

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was comfortable, clean and updated. Had to ask for Pool towels twice..!! Never stocked. Also.. Didnt recieve my King size Bed that was requested appon arrival, very disappointing 😔 😑.
Stayed 3 nights in Mar 2024
Response from Manager on 25 Mar 2024
Dear Tami,Thank you for sharing your experience with us. We are glad to hear that you found our hotel comfortable, clean, and updated. However, we apologize for the inconvenience regarding the pool towels and the requested king-size bed. We will address these issues with our team to ensure improvements in our services. We appreciate your feedback and hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
Dear Breanna,Thank you for your 5-star review! We are delighted that you had an excellent experience during your stay. We appreciate your support and hope to have the pleasure of hosting you again in the future.

4/10 Poor

Katrina

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Dear Katrina,We apologize for any shortcomings you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

John, Hesperus

Stayed 1 night in Mar 2024
Response from Manager on 11 Apr 2024
Dear John,Thank you so much for taking the time to share your wonderful experience at The Hotel Serene! It is fantastic to hear that your stay was awesome. We hope to welcome you back for another lovely experience in the future!

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance to the spring training ball field, lot of dining options. Comfortable and we felt safe walking.
Stayed 4 nights in Mar 2024
Response from Manager on 22 Mar 2024
Dear Lori,Thank you for sharing your experience! We are happy that you found our location convenient and safe. We take pride in our location that provides access to a lot of amenities nearby. We hope you had a comfortable stay and enjoyed the proximity to the spring training ball field. We would love to welcome you back again in the future!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in room 101, and that's where a smoking area was outside near a stair well. The second hand smoke was brought into the room from the air conditioner, making the room always smelling like cigarettes.
Stayed 4 nights in Mar 2024
Response from Manager on 20 Mar 2024
Dear Steven,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the smoking area proximity. We will address this issue to ensure a better experience for our guests in the future!

4/10 Poor

Brenton

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Dear Brenton,Thank you for taking the time to leave feedback. We are sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we will use it to make improvements to our services. We hope to have the opportunity to better serve you in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 18 Mar 2024
Dear William,Thank you for your four-star rating and feedback! We are thrilled that you enjoyed your experience with us. Your input is valuable, and we are committed to continuously improving our services. If there is anything specific you think we can do better, please let us know. We appreciate your support and hope to exceed your expectations in the future!

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, untenable, rude . Called the manager, he never called me back. Worst room ever...
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Dear William,We sincerely apologize for the unsatisfactory experience you had during your stay. We are investigating the cleanliness and service issues you mentioned and will take immediate action to address them. Your feedback is valuable, and we strive to improve to ensure a better experience for all our guests.

10/10 Excellent

LAURA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Furniture is a little dated & worn, but clean & comfortable.
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
Dear LAURA,Thank you for your review. We are happy to know that you found our hotel clean and comfortable. We appreciate your feedback about the furniture and will take it into consideration as we continue to improve our accommodations. We hope to see you back for another pleasant stay in the future!

8/10 Good

Melinda, Ferndale

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk receptionist was not friendly. Other than that the room was decent. The area around is great, otherwise i would have been upset based on the price paid.
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
Dear Melinda,Thank you for sharing your experience with us. We apologize for any shortcomings you encountered with our front desk personnel and will address this matter promptly. We are pleased to hear that you found the room decent and enjoyed the surrounding area. Your feedback helps us improve, and we hope to have the opportunity to provide you with an exceptional experience in the future!

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Dear Eric,Thank you for taking the time to leave a review and for your 4-star rating! We are glad to hear you had a positive experience during your stay. If there is anything specific we can improve on to earn that fifth star next time, please let us know. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on 16 Mar 2024
Dear Veronica,We are delighted to hear that you had a wonderful experience during your stay! Thank you for the 5-star rating and for choosing our hotel. We look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to everything I needed, but very noisy traffic right outside.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Dear Byron,Thank you for your feedback. We are pleased to hear that our location was convenient for your needs. We apologize for any inconvenience caused by traffic noise and will explore ways to mitigate this issue. We appreciate your patronage and hope to see you again soon!

6/10 Okay

Richard

Disliked: Cleanliness
Was there two weeks, only got house keeping one time, wish they would have changed out bed linens and towels, could have used a restock of Kleenex and toilet tissue as well.
Stayed 14 nights in Feb 2024
Response from Manager on 9 Mar 2024
Dear Richard,Thank you for sharing your feedback with us. We apologize for any inconvenience with the housekeeping services during your two-week stay. Your comments about the particular concerns will be addressed with our team to improve our services. We appreciate your understanding and hope to have the opportunity to make it right on your next visit

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Mar 2024
Response from Manager on 9 Mar 2024
Dear Jeffrey,Thank you very much for choosing to spend your time with us and for your very kind review. We are delighted that you enjoyed your stay. We look forward to your next visit in the near future!

6/10 Okay

JD

Travelled with group
Liked: Cleanliness, property conditions & facilities
Thought the hotel waa going to be way worse then it was based on the reviews that I did not read until AFTER I booked but it was none of those bad things. Room was quiet and clean. Beds were comfy. The worked fine. The coffee is absolutely terrible though both in the room and in the free coffee area. Makes for a very crappy morning. Also front desk person is expressionless and cold but did her job.
Stayed 1 night in Mar 2024
Response from Manager on 8 Mar 2024
Dear JD,Thank you for sharing your experience with us. We are glad to hear that our hotel exceeded your expectations in terms of cleanliness, comfort and functionality. We appreciate your feedback about the coffee, and we will take it into consideration for improvement. We apologize if the front desk interaction was not as warm as expected, but we are pleased to know that the job was done effectively. We hope to welcome you back for an even better stay in the future.

8/10 Good

JAMES

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Dear JAMES,Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your positive rating. If there are specific areas where we can improve and earn that extra star next time, please feel free to share your insights. We hope to have the opportunity to provide you with an even better experience in the future.

4/10 Poor

Abdelhadi

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nice area, almost everything is around. But the beds are very uncomfortable and noisy. Plus the Tv wasn't working. No channels were available.
Stayed 1 night in Feb 2024
Response from Manager on 8 Mar 2024
Dear Abdelhadi,Thank you for highlighting the positive aspects of our location. We apologize for the discomfort you experienced with the beds and the inconvenience of the non-functional TV. Your feedback is crucial, and we will address these issues to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to make your next stay more comfortable and enjoyable.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent recently upgraded motel. Looks like an old America's Best. Bed was comfortable but it was a sheet metal frame that was a little noisy. TV was not good. Kept freezing and buffering. Other than that it was a great stay in a nice area.
Stayed 1 night in Feb 2024
Response from Manager on 8 Mar 2024
Dear Michael,Thank you for your feedback. We appreciate your positive comments about our recently upgraded motel and the comfortable bed. We apologize for any inconvenience with the noise from the bed frame and the issues with the TV. Your insights are valuable, and we will address these concerns to enhance our guests' experience. We are glad to hear you enjoyed your stay overall and hope to welcome you back in the future.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location to stores and restraunts
Stayed 2 nights in Feb 2024
Response from Manager on 8 Mar 2024
Dear Michael,We are pleased to hear that you found our location convenient for accessing stores and restaurants. Thank you for taking the time to share your positive experience. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 8 Mar 2024
Dear Christopher,Thank you so much for choosing to stay with us and for your very kind rating. We look forward to your next visit!

2/10 Terrible

Dennis

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lights did not work.
Stayed 1 night in Feb 2024
Response from Manager on 8 Mar 2024
Dear Dennis,We apologize for the inconvenience you experienced with the lights during your stay. Your feedback is valuable, and we will address this issue promptly to ensure it does not occur in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a more comfortable and well-lit experience on your next visit.

4/10 Poor

Francisco

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty had to change room 3 times
Stayed 2 nights in Feb 2024
Response from Manager on 8 Mar 2024
Dear Francisco,We deeply regret the cleanliness issues you encountered during your stay, and we apologize for any inconvenience caused. Your feedback is taken seriously, and we will investigate and address these concerns to ensure a more satisfactory experience for our guests. Thank you for bringing this to our attention, and we appreciate your understanding.

4/10 Poor

manuelito

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be branded as a motel rather hotel. The public has access to the hallways so strangers can just be knocking on your door. In our case someone thru a glass or bottle and left pieces of glasses by the front door. The front desk told me she will make a note for someone to clean it up in the morning. Apparently, no cleaning staff at night. Our room was not attended to until we asked for. You are SOL if you need housekeeping after hours. Toiletries and shower stuff were not refilled for 4 days. Cable TV was not working for the whole duration. If safety and security are your criteria, this is not the place for you. NOT RECOMMENDED!!
Stayed 3 nights in Feb 2024
Response from Manager on 8 Mar 2024
Dear manuelito,We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is important to us, and we regret that we fell short of your expectations. We take your comments seriously and will address the issues raised, including security concerns, cleanliness and maintenance. We are committed to making necessary improvements. Thank you for bringing this to our attention, and we apologize for any frustration caused.