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Reviews of Rodeway Inn Downtown Phoenix

2.5 out of 5
Rodeway Inn Downtown Phoenix
402 W. Van Buren St., Phoenix, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 262 out of 1002 reviews" "
Rating 8 - Good. 432 out of 1002 reviews" "
Rating 6 - Okay. 193 out of 1002 reviews" "
Rating 4 - Poor. 79 out of 1002 reviews" "
Rating 2 - Terrible. 36 out of 1002 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

David

Stayed 1 night in Dec 2020

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator
Generally all was pleasant about this downtown Phoenix lodging EXCEPT there was NO elevator so we had to lug our heavy load up to the 2nd floor. We were pleased that there wasn't breakfast offered because we wanted to eat at Matts Big Breakfast nearby...best bacon I've ever eaten!
Stayed 1 night in Oct 2020

8/10 Good

Carl L.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2020
Response from Mark on 3 Oct 2020
Thank you for rating our hotel, your feedback is important, so we can know how we are serving our guests.

4/10 Poor

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Mark on 27 Sept 2020
Thank you for rating our hotel, we appreciate all feedback so we can improve, thanks again.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Mark on 13 Sept 2020
Thank You for rating our hotel, your input is important to us.

6/10 Okay

Dashika

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Mark on 13 Sept 2020
Thank you for responding to our online survey, your input is important to us. We will use your input to improve our guest experience

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, where do I begin to rave about this little gem, located in the heart of downtown Phoenix's historic "Auto Repair District." No, I'm not gonna knock the location, saying something is "in a bad area" is just code for racists to use with each other. The location was fine, just a few blocks from the light rail and an amazing brewery across the street. What I will knock is the hotel itself. Nevermind that it was 118 degrees outside, the owners did not feel the need to use AC in the lobby or the halls. The room itself smelled like a hamster cage, and was disgusting. I'm no stranger to staying at "literally the cheapest hotel on Expedia" and I get what that generally comes with, but this place was even worse than what I expected. The desk staff were so rude, to the point that it seemed like they were going out of their way to show how much of a nuisance it was to have guests staying there. How dare I ask you for a bottle of water at 2 in the afternoon? And they also were not wearing masks at any point in my stay, even walking around the property. At least housekeeping had good attitudes. There were a total of four available electrical outlets in the entire room, none of which were near the bed, which in 2020 is of course a major hassle. I mean, you get what you pay for, but I would have gladly spent an extra $5 per night to stay at "the next cheapest place on Expedia" had I known how awful this property was.
Stayed 2 nights in Jul 2020
Response from Manager on 23 Aug 2020
Thank You.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
I liked the mini-fridge and microwave. Also, great cable television. On the downside, the shower had poor water pressure.
Stayed 8 nights in Jun 2020
Response from Manager on 23 Aug 2020
Thank You

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was fine for the stay we had. We did not come to Phoenix for tourism or activities
Stayed 3 nights in May 2020

2/10 Terrible

Howard

Stayed 5 nights in May 2020

2/10 Terrible

steven d

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, smelly and insecure.
The property felt insecure, gates didnt lock. The room smelled bad and it was supposed to be non smoking. We looked at a second room that was even dirtier. We didnt use the room at all, contacted hotels.com, got a refund and went to a different hotel.
Stayed 1 night in Mar 2020
Response from GM on 29 Mar 2020
Thank you for your input. Although ratings are reserved generally for our guests who stay in the hotel, we have taken into account your statements. We use every effort to make our patrons and non patrons happy, we as a courtesy were glad to cancel your reservation with no penalty.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
The room was big. and hotel is located downtown. The breakfast was very poor, and there was no breakfast room! Guests had to take food to their room.
Stayed 1 night in Mar 2020
Response from GM on 16 Mar 2020
Thank You for your honest review, we appreciate your rating our hotel, and will address what issues we can for the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just needed a place to spend the night near the capitol and didn't want to spend an arm and a leg. Was a little concerned with the location. The hotel is older and looks its age from the outside. I was pleasantly surprised when I entered the hotel. The room appeared to be freshly painted. The bathroom fixtures appeared to have been recently renovated. The room was exceptionally clean. From the outside, it almost looks like anyone could access the second floor rooms from the street, but actually to access any of the rooms you have to go into the hotel and pass by the front desk. So, the hotel felt secure. Breakfast was probably below average but there was a little bit there.
Stayed 1 night in Mar 2020
Response from GM on 14 Mar 2020
Thank you for reviewing our hotel, please stay again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from GM on 14 Mar 2020
Thank you for rating our hotel, we look forward to your staying with us again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Could hear traffic and noises all night long. No coffee maker or water in room. Very outdated, basic room.
Stayed 1 night in Mar 2020
Response from gm on 14 Mar 2020
Thank you for your review of our hotel, we appreciate your suggestions.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Heartbroken for valentine's day....
The TV didn't work & the internet kept cutting out. Also the ac/ heater unit was completely broken. I wouldn't go back.
Stayed 1 night in Feb 2020
Response from GM on 10 Mar 2020
We are sorry you had dificulties here at the hotel. We have addressed these issues with our maintenance and housekeeping departments.

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Stayed 3 nights in Mar 2020
Response from Mark on 10 Mar 2020
Thank you for rating our hotel.

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020
Response from mark on 9 Mar 2020
Thank you

6/10 Okay

Xiankun

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from GM on 10 Mar 2020
Thank you for rating our hotel here in Phoenix,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price and location
Comfortable room in a very good location. Easy access to the light rail downtown. We would definitely stay here again.
Stayed 1 night in Mar 2020
Response from mark on 9 Mar 2020
Thank you

8/10 Good

Terra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
All and all our stay was great. The hotel lobby and room was clean. The staff was friendly and helpful. I would say the only downsides were breakfast was literally; coffee, juice, 2 kinds of cereal and a waffle maker. Also, though this was not the hotels fault, there is a club across the street where the music was BLARING on friday night until 2 am. We could seriosuly hear the music and bass through our hotel wall. We called down to the front desk about 1am just to ask when they were going to stop. And they said that they are actually not allowed to be doing that past 10pm and have already called the police multiple times on the club to complain. The police did nothing. Like I said, this wasn't the hotels fault and they did everything they could. but it did affect our ability to sleep and rest there.
Stayed 2 nights in Feb 2020
Response from Mark on 9 Mar 2020
Thank You

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Close to the arena, restaurants, and brewerys
Stayed 2 nights in Feb 2020
Response from MARK on 2 Mar 2020
Thank You

6/10 Okay

Franklin

Stayed 1 night in Feb 2020

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Mark on 2 Mar 2020
Thank You

6/10 Okay

John

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller
It was clean but very old but inexpensive and a close walk to the convention center. I would stay there again if I want to cheap and close to downtown
Stayed 2 nights in Feb 2020
Response from GM on 21 Feb 2020
Thank you for your kind review, we appreciate your comments, please stay with us again.

2/10 Terrible

MS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was old and bumpy. Noise level was horrible (hotel guests arguing, fire trucks, police sirens). Carpet was dirty, bathroom fan was very loud. My sister and I stayed here due to a family medical emergency and the online reviews were great. Never again!!!! At check in the person at the desk didn’t say hello or thank you, just credit card and ID.
Stayed 3 nights in Feb 2020
Response from GM on 12 Feb 2020
Sorry the hotel failed to meet your expectations, we are taking your comments seriously and are working to improve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Guest Relations on 5 Feb 2020
Thank You, for responding to our online survey, your input will be used to further our guest experience in the positive.

4/10 Poor

peterwoodsworth, vancouver canada

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was given a room with a tub that wouldn't fill and a fridge that froze everything solid.On the first night I was awaken by the night manager to confirm my name.She was very apologetic and offered me a discount which Mark the general manager would not confirm who did not return promised calls.All very shabby treatment and services.
Stayed 3 nights in Jan 2020
Response from Guest Relations on 5 Feb 2020
Thank You, for responding to our online survey, your input will be used to further our guest experience in the positive.

2/10 Terrible

Manuel, Phoenix, AZ

Business traveller
Everything was “OK” but I still have NOT received my emailed receipt from this hotel! This will be the 2nd time that’s happened and everytime I return they tell me they will have me write down my email and send my receipt to me!!
Stayed 1 night in Jan 2020
Response from Guest Relations on 5 Feb 2020
Thank You, for responding to our online survey, your input will be used to further our guest experience in the positive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Guest Relations on 3 Feb 2020
Thank You for responding to our online survey, we appreciate your input, and will use that input to further our guest experience toward the positive.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from GM on 14 Mar 2020
Your high rating for our hotel is very much appreciated, we look forward to having you stay again.

8/10 Good

PhoenixOnBusine, Las Vegas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I found this property a good choice for an overnight. I appreciated the free parking, the cleanliness and attention to necessities in the room. The motel is a few decades old, it seems, but the management has made some nice upgrades including the door security. I found the breakfast good and appreciated. Would have been nice to have a coffee maker in the room. Overall, good and I would stay again without hesitation.
Stayed 1 night in Jan 2020
Response from Guest Relations on 3 Feb 2020
Thank You for responding to our on line survey, we appreciate your input, and will use that input to further our guest experience toward the positive.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
It is rare that you find a family owned business. They were very nice.
Stayed 1 night in Jan 2020
Response from mark on 30 Jan 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Choice User Manager Rodeway inn phoenix 602-254-7247

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2020
Response from mark on 25 Jan 2020
thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
RNR Marathon stay
Staff seldom found at front desk.
Stayed 3 nights in Jan 2020
Response from Guest Relations on 3 Feb 2020
Thank You for responding to our on line survey, we appreciate your input, and will use that input to further our guest experience toward the positive.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and a nice room ..I was able to check in early and they were very accommodating
Stayed 1 night in Jan 2020
Response from Guest Relations on 3 Feb 2020
Thank You for responding to our on line survey, we appreciate your input, and will use that input to further our guest experience toward the positive.

10/10 Excellent

RegC, Chicago

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem we in counter is their vending machine has no water bottle.
Stayed 1 night in Jan 2020
Response from Guest Relations on 3 Feb 2020
Thank You for responding to our on line survey, we appreciate your input, and will use that input to further our guest experience toward the positive.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020
Response from mark on 22 Jan 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Choice User Manager Rodeway inn phoenix 602-254-7247

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was great and the staff very helpful. a little loud but that was expected as the are located right on the street.
Stayed 1 night in Jan 2020
Response from mark on 14 Jan 2020
Thank you so much for your feedback.

8/10 Good

Levi

Liked: Cleanliness, staff & service
Small hotel, very nice staff. My only issue was in room 120 at a small shower and hot water was not hot. Front desk immediately move me into a new room and all is good.
Stayed 1 night in Jan 2020
Response from mark on 22 Jan 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Choice User Manager Rodeway inn phoenix 602-254-7247

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Guest Relations on 3 Feb 2020
Thank You for responding to our on line survey, we appreciate your input, and will use that input to further our guest experience toward the positive.

6/10 Okay

cavisitor

Staff was nice and quick if there was anything I needed.The heater worked fine.There was no hot water at all.I didn't like my room location.
Stayed 2 nights in Dec 2019
Response from Guest Relations on 3 Feb 2020
Thank You for responding to our on line survey, we appreciate your input, and will use that input to further our guest experience toward the positive.

8/10 Good

Cameron

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from mark on 25 Dec 2019
thank you for your feedback

8/10 Good

Kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at 6pm, got checked in quickly and retired to room. It was clean, quiet and comfortable. My only concern that it had too few outlets to plug in for my cpap, IPAD and computer. It was awkward.
Stayed 1 night in Dec 2019
Response from Mark on 20 Dec 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Loud drone from, I think, the refrigerator was very annoying. Not able to provide me with receipt.
Stayed 1 night in Dec 2019
Response from mark on 14 Dec 2019
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Response from mark on 14 Dec 2019
thank you

4/10 Poor

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Upon arrival, I was very pleased with the hotel. The amenities, location, and cleanliness were surprisingly wonderful. It was when I had an altercation with the front desk worker at 11pm that ruined my stay here. I am beyond shocked and in awe for how my partner and I were treated. I would have loved to make this a regular spot for when I do overnights in Phoenix because the location is so favorable.
Stayed 1 night in Dec 2019
Response from mark on 14 Dec 2019
thank you