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Reviews of Metro Hotel and Cafe

3 out of 5
Metro Hotel and Cafe
508 Petaluma Blvd S, Petaluma, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 585 out of 950 reviews" "
Rating 8 - Good. 253 out of 950 reviews" "
Rating 6 - Okay. 65 out of 950 reviews" "
Rating 4 - Poor. 32 out of 950 reviews" "
Rating 2 - Terrible. 15 out of 950 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience, unique and friendly set up. Really enjoyed our stay!
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was cute. Nice fire pit outside. Good parkings. About 10 blocks from town. Really friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property staff was very nice and the atmosphere is good
Stayed 1 night in May 2024
Response from marie, owner on 19 May 2024
Thank you

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They think of everything. Wonderful touches at every turn.
Stayed 1 night in May 2024
Response from marie, owner on 5 May 2024
Thank you

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a super cute cozy unique place in a nifty town that's walkable. I'll definitely be back for a longer stay next time and spreading the word to friends. Comfy bed, nice tv with apps, beautiful outdoor area. The details and artistic expression in the place really make it a gem. Nice staff too!
Stayed 1 night in Apr 2024
Response from marie, owner on 5 May 2024
Thank you

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
This place is so adorable and affordable too. The details in the room like a beautiful soft fuzzy blanket made the stay so comfortable. Stag was helpful and friendly. Breakfast for $5, can’t bet that!
Stayed 2 nights in Apr 2024
Response from marie, owner on 28 Apr 2024
Thank you

8/10 Good

Sadie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from marie, owner on 28 Apr 2024
Thank you

10/10 Excellent

Wendy

Travelled with partner
Charming boutique hotel with French theme. Clean, friendly staff and wonderful walkable location to downtown Petaluma.
Stayed 1 night in Apr 2024
Response from marie, owner on 21 Apr 2024
thank you

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at the Metro. It is my favorite place to wake up to breakfast and best cup of coffee.. I have absolutely no complaints and love the staff. I love the ducks in every room and the bathtubs are my favorite. I will continue to book and stay at the Metro when ever I can n need a little R&R...thank you for helping me enjoy life better...
Stayed 1 night in Mar 2024
Response from marie, owner on 21 Apr 2024
thank you

4/10 Poor

Linda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Comfortable beds and friendly staff, but that's about all I can say that's good about it. Bathroom facilities kind of disgusting in that if you shower, the floor is wet. Decor tries to be too cute and is just pretty silly. Bedside lamps hanging by cords from the ceiling. Weird! When asked how to adjust temp in room, we were told to use the electric heater. Temp can only be adjusted by the hotel manager. "Cafe" is just a room with tables and chairs where you can hang out and use the refrigerator and microwave to prepare your own food, although for a $5 charge you can prepare your own cup of coffee and help yourself to croissants in the morning. But stating that "cafe" is open until 10 pm is a bit dishonest when it's just an unattended room. Property looked like a RV parking lot with 3 airbuses parked around the small grassy area. Price high compared to a Hilton and quality way less. I won't stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from marie, owner on 7 Apr 2024
thank you

10/10 Excellent

Valerie

Stayed 2 nights in Apr 2024
Response from marie, owner on 28 Apr 2024
Thank you

10/10 Excellent

Dianne D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this place! Such a classy yet funky experience! Very unique experience! Will definitely stay again!
Stayed 1 night in Feb 2024
Response from Marie (Owner) on 19 Mar 2024
Thank you!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Lots of love put into this place. Very memorable! Wish there were gluten free crepe options for breakfast but the coffee was good.
Stayed 1 night in Mar 2024
Response from marie, owner on 18 Mar 2024
Thank you

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Marie, owner on 10 Mar 2024
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and excellent service
Alli was wonderful in accommodating us at the last minute. She was pleasant and understanding. The hotel was quaint and very stylish. I loved all the French art.
Stayed 1 night in Feb 2024
Response from marie, owner on 2 Mar 2024
thank you

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay & the staff was very welcoming. They accommodated my after hours arrival as the night manager was very friendly. He met me in the lobby & assisted me to my room. They also granted me an extra 30 min after check out which I appreciated. If in the area again I will definitely stay here. I can't recall the night managers name but he went above & beyond providing exceptional service. Thank you again
Stayed 1 night in Feb 2024
Response from marie, owner on 2 Mar 2024
thank you

6/10 Okay

Josh

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Cute decor. Check-in was rushed and no explanation was provided about checkout procedures. The bathroom lacked ventilation (a bathroom fan is a must!) and we didn't appreciate the shower curtain dripping water all over the floor while showering. We also felt like there wasn't enough counter space in the bathroom. No holder for a hand towel so we had to hang it over the sink.
Stayed 1 night in Feb 2024
Response from marie, owner on 2 Mar 2024
sorry

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this stay was amazing. From the guy that checked me in, until the minute I left I can't think of anything bad or anything that needs to be improved. Super clean and cute decor.
Stayed 1 night in Feb 2024
Response from marie, owner on 2 Mar 2024
thank you

10/10 Excellent

Ermelinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from marie, owner on 2 Mar 2024
thank you

4/10 Poor

Madeline

Stayed 2 nights in Feb 2024
Response from marie, owner on 2 Mar 2024
sorry

10/10 Excellent

Leah

Perfect experience for our family. Absolutely loved it!
Stayed 1 night in Feb 2024
Response from marie, owner on 2 Mar 2024
thank you

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a cute, creative French theme. Lots of care was taken to make it feel French from breakfast crepes and a French radio station to French signs. I loved it and would definitely return.
Stayed 1 night in Jan 2024
Response from marie, owner on 23 Jan 2024
thank you

10/10 Excellent

Laura

Business traveller
Stayed 2 nights in Jan 2024
Response from marie, owner on 21 Jan 2024
thank you

10/10 Excellent

Bob

Travelled with partner
Liked: Amenities
Great location for a unique property. Check in was easy & enjoyable.
Stayed 1 night in Jan 2024
Response from marie, owner on 21 Jan 2024
thank you

10/10 Excellent

Edmund, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Charming boutique-style hotel. Decorated with eclectic items and fun at Christmas.
Stayed 2 nights in Jan 2024
Response from Marie on 10 Jan 2024
Thank you! Marie (owner)

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Marie on 10 Jan 2024
Best guest, Marie (owner)

10/10 Excellent

Gretchen

Stayed 2 nights in Dec 2023
Response from Marie on 10 Jan 2024
Best guest, Marie (owner)

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to great restaurants.
Stayed 1 night in Dec 2023
Response from marie, owner on 10 Dec 2023
Thank you

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from marie, owner on 10 Dec 2023
Thank you

10/10 Excellent

Mike

Stayed 3 nights in Nov 2023
Response from Marie on 10 Jan 2024
Thank you for staying, Marie (owner)

10/10 Excellent

Jin Hang

Stayed 1 night in Nov 2023
Response from marie, owner on 10 Dec 2023
Thank you

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay!! The staff is so over the top kind, and we really enjoyed our time!
Stayed 1 night in Nov 2023
Response from marie, owner on 10 Dec 2023
Thank you

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun night
Very fun accommodations. We stayed in one of the airstreams . Love the decor. French under tones. Location was walkable to historic downtown.
Stayed 1 night in Oct 2023
Response from marie, owner on 3 Nov 2023
thank you

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from marie, owner on 30 Oct 2023
thank you

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from marie, owner on 18 Oct 2023
thank you

8/10 Good

Lisa

Liked: Cleanliness
Inside decor charming.
Stayed 2 nights in Oct 2023
Response from marie, owner on 13 Oct 2023
thank you

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort
A+ for Effort & Creatively!
This is worth a stay. Totally charming with a large dose of quirkiness. There was a surprise around every corner. I stayed in the Bambi trailer and it is totally unique - great bed and bedding, good kitchen amenities, table with padded bench seating, and a tiny (but functional) bathroom. There is also a delightful outdoor area with bistro seating and flamingos. I must mention that the cafe area with indoor and outdoor seating was a lovely place for my breakfast of crepes and coffee. Although entire place was a bit rickety, and undergoing some restoration construction, it was entirely enjoyable and I would stay there again.
Bambi trailer.
Cafe indoor seating with a peek outdoors.
Cafe bar.
Stayed 1 night in Sep 2023
Response from marie, owner on 13 Oct 2023
thank you

8/10 Good

Cheryl

Stayed 1 night in Sep 2023
Response from marie,owner on 30 Oct 2023
thank you

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from marie, owner on 13 Oct 2023
thank you

10/10 Excellent

Yifan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from marie, owner on 13 Oct 2023
thank you

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from marie, owner on 13 Oct 2023
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from marie, owner on 27 Aug 2023
Thank you.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly,the bed was comfy, and I do like crepes.
Stayed 2 nights in Aug 2023
Response from marie, owner on 15 Aug 2023
thank you

10/10 Excellent

Laureen

Travelled with partner
Liked: Amenities
Lovely boutique hotel, centrally located.
Stayed 2 nights in Aug 2023
Response from marie, owner on 15 Aug 2023
thank you

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
I was here for work, and the Metro was a convenient short walk to the office, as well as to local dining options. Downtown center was nearby, but I didn't have time to explore. Nice parks nearby too. I particularly liked the outdoor sitting areas for each room, and for group gatherings.
Stayed 4 nights in Aug 2023
Response from marie, owner on 15 Aug 2023
thank you

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel!! I will stay here every time I go to Petaluma. I may even go to Petaluma simply to stay here. Visually, it is one of the most gorgeous and charming places I have ever seen - vintage eclectic Parisian, shabby chic done beautifully. I loved the cafe, it is 24 hours, communal amenities, and in the morning when you go for coffee or crepes, you get to mingle with the other guests. Such a friendly way to welcome the day. Metro is a gem, nothing could be better.
Stayed 3 nights in Aug 2023
Response from marie, owner on 8 Aug 2023
best review ever

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and quiet.
Stayed 1 night in Aug 2023
Response from marie, owner on 7 Aug 2023
thank you

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Very Parisian, nice crepe breakfast
Stayed 1 night in Jul 2023
Response from Marie, owner on 30 July 2023
Thank you.

8/10 Good

Shirley, McKinleyville

Travelled with partner
Liked: Cleanliness, staff & service
The Metro Hotel was a charming and convenient spot to stay in Petaluma. The owners and staff were very friendly and easy to approach - we appreciated all of them. We stayed in one of the Air Streams; an interesting thing to do, at least one time! It was really too small even for 2 of us, with a leaky shower. This will not stop us from future visits, we'll just book an actual room in the hotel. The French breakfast area was charming, with good crepes. We would recommend this hotel.
Stayed 2 nights in Jul 2023
Response from marie, owner on 25 July 2023
thank you