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Reviews of East Perth Suites Hotel

4.5 out of 5
East Perth Suites Hotel
60 Royal Street, East Perth, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 106 out of 173 reviews" "
Rating 8 - Good. 46 out of 173 reviews" "
Rating 6 - Okay. 14 out of 173 reviews" "
Rating 4 - Poor. 5 out of 173 reviews" "
Rating 2 - Terrible. 2 out of 173 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with partner
Liked: Property conditions & facilities
Shower is not the best. Water can splash out to the floor through the shower screen. Bathroom and toilet is a bit too small.
Stayed 1 night in Apr 2024
Response from Reception Team on 30 Apr 2024
Dear Paul,Thank you for taking the time to post your feedback, we appreciate your sharing your concerns and are looking forward to welcoming you again. Regards, Front Office Team

6/10 Okay

Roslyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Property was average accommodation however there was nothing in booking to say there’s no lifts in the older left side of property. Had to haul heavy luggage 2 flights of stairs (not happy).
Stayed 1 night in Apr 2024
Response from Management on 30 Apr 2024
Dear Roslyn,Thank you for taking the time to post your feedback. Please note, the room type you booked is located on 2nd floor with stairs access which is mentioned on the website.Regards,Management

8/10 Good

Warren

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was an average place. Good for a couple of nights only
Stayed 2 nights in Feb 2024
Response from Reception Team on 29 Apr 2024
Dear Warren,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so conveniently located it makes accessing the city centre, Optus Stadium the train network, and so many other places a breeze. My studio apartment had most things. From a bottle opener to a microwave. The IGA across the road was very well stocked with and immense variety of foodstuffs to homemade dishes. I’m defs staying here next time I come.
Stayed 3 nights in Apr 2024
Response from Reception Team on 16 Apr 2024
Dear Tim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great value and some fantastic dining options close by. Loved the pool. On the free bus loop as well. Only comment I would make is AC in room a little dated and therefore was very noisy. Would stay again
Stayed 1 night in Mar 2024
Response from Reception Team on 14 Mar 2024
Dear Anthony,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
several restaurants and shops in walking distance great way to start the vacation
Stayed 1 night in Feb 2024
Response from Management on 2 Mar 2024
Thank you very much for your review & Feedback We hope to have you back again. Warm Regards

8/10 Good

Alvaro Mojica

Liked: Property conditions & facilities
Good location
Stayed 2 nights in Feb 2024
Response from Reception Team on 18 Feb 2024
Dear Alvaro,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

8/10 Good

Deanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, only negatives we had was the small bed, only a double & no air cond in the bedroom. Unable to sleep in 40 deg heat will only a fan but otherwise great place.
Stayed 2 nights in Feb 2024
Response from Reception Team on 13 Feb 2024
Dear Deanne,Thank you for taking the time to post your feedback, we appreciate your sharing your concerns and are looking forward to welcoming you again. Regards, Front Office Team

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was exceptional. No charge to use the guest laundry. Great location.
Stayed 2 nights in Feb 2024
Response from Reception Team on 8 Feb 2024
Dear Susan,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

2/10 Terrible

Claudia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely appalling. My partner and i booked a night here after flying in from 3 weeks at work. Only to arrive to check in and be told our booking was cancelled for who knows what reason, as the money had already been taken from my bank account. The staff member on the other side of the entrance phone was rude, unhelpful and told me they had tried to contact me multiple times that day- which i had not received a single text, call or email. She then abruptly ended the conversation leaving us on the street with no place to stay for the night. Our money still has not been refunded. Ive never seen or heard of anything like it.
Stayed 1 night in Jan 2024
Response from Management on 8 Feb 2024
Dear Claudia,Thank you for taking the time to post your feedback, please note several attempts were made to contact you requesting for your arrival time since 28th Jan. We do have strict policies requiring guest to provide their id before picking up the key if it's an afterhours arrival. This verification process helps ensure that the person receiving the key is indeed the guest who is registered to stay in the room, thus enhancing the security and preventing unauthorised access. Reception opening hours and afterhours check in instructions is clearly mentioned on the website.Regards,Management

8/10 Good

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Feb 2024
Response from Reception Team on 7 Feb 2024
Dear Bob,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms and good size bathroom. Pool looked great unfortunately no time to try this time. Close to cafe for breaky and pub for dinner. Beds and pillows really comfy. Not sure why the shower was full of sand but a quick rinse it was fine! Will stay again.
Stayed 3 nights in Jan 2024
Response from Reception Team on 30 Jan 2024
Dear Melissa,Thank you for taking the time to post your feedback, we appreciate your sharing your concerns and are looking forward to welcoming you again. Regards, Front Office Team

10/10 Excellent

Jennepher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay. Handy to dining, supermarket and transport.
Stayed 4 nights in Jan 2024
Response from Reception Team on 30 Jan 2024
Dear Jennepher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, fantastic view and pool was wonderful.
Stayed 1 night in Jan 2024
Response from Reception Team on 30 Jan 2024
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

8/10 Good

Kelliann

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very easy to get to East Perth Suites, particularly on public transport (on the Yellow Cat bus). First impressions are good. There is a pink art theme running throughout. The front desk staff were very friendly. I loved the pool and garden area. It was clean and had a nice ambiance. There are BBQ facilities (I didn't use them though) which look to be well maintained. We had an apartment with a separate bedroom. The bed was very comfortable, with plenty of pillows. Cleanliness was pretty good, although there was a hair in the bath that wasn't mine. Maintenance of the walls was needed as there was unused hooks on the walls which detracted from the aesthetics of our room. The art fits with the theme of the suites, although the framing could be upgraded to give a nicer look. We had a nice stay and would visit again.
Stayed 1 night in Jan 2024
Response from Reception Team on 30 Jan 2024
Dear Kelliann,Thank you for taking the time to post your feedback, we appreciate your sharing your concerns and are looking forward to welcoming you again. Regards, Front Office Team

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception Team on 22 Jan 2024
Dear Adrian,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience to events and City, beautiful location on the water
Stayed 2 nights in Jan 2024
Response from Reception Team on 15 Jan 2024
Dear Deidre,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Reception Team on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Excellent

Gareth

Stayed 1 night in Jan 2024
Response from Reception Team on 30 Jan 2024
Dear Gareth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and tidy. Staff were nice. Road facing suite was a bit noisy from traffic, but to be expected. Cove facing ones are probably quieter. Fridge didn't have a shelf and there wasn't a tray for the oven, but the pool was great and had a nice view. Perfect for a chilled mid week stay and handy for the Optus stadium.
Stayed 3 nights in Jan 2024
Response from Reception Team on 8 Jan 2024
Dear Catherine,Thank you for taking the time to post your feedback, we appreciate your sharing your concerns and are looking forward to welcoming you again. Regards, Front Office Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reception Team on 8 Jan 2024
Dear Kevin,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,

10/10 Excellent

Forster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reception Team on 7 Jan 2024
Dear Forster,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Reception Team on 22 Jan 2024
Dear Matthew,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

4/10 Poor

Roberta

Travelled with family
Stayed 1 night in Dec 2023
Response from Management on 30 Dec 2023
Hi Roberta,If you are able to shed a bit of light on why your experience was so poor. Please email our reception if you would like to discuss further.

10/10 Excellent

Bruce

Travelled with partner
Stayed 3 nights in Dec 2023
Response from Reception Team on 29 Dec 2023
Dear Bruce,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

8/10 Good

Meryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception Team on 27 Dec 2023
Dear Meryl,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Excellent

STEPHEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception Team on 20 Dec 2023
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

8/10 Good

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Reception Team on 12 Dec 2023
Dear Bradley,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

8/10 Good

Sinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reception Team on 12 Dec 2023
Dear Sinh,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quite and great views
Stayed 1 night in Nov 2023
Response from Reception Team on 5 Dec 2023
Dear Ben,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

6/10 Okay

Clarise

Travelled with partner
Disliked: Staff & service, amenities
The property is not bad and the location is good. Reception staff not that friendly. The photos show that the room comes with the canal/river view for the standard room. However, the photos are misleading. When we got there we got a standard room with street view. Went to speak to the staff about it, got told it’s not their problem and we needed to take it up with Expedia.
Stayed 2 nights in Nov 2023
Response from Management on 29 Nov 2023
Dear Clarise,Thank you for taking the time to post your feedback, please note the room that you booked is with a city outlook not river. Regards,Management

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, very friendly staff and the location is great, just a shame the pool was closed as the weather was very hot and we would have liked to have a swim.
Stayed 1 night in Nov 2023
Response from Reception Team on 24 Nov 2023
Dear Melanie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay , lots of atmosphere , central
Great place to stay , lots of atmosphere , very central location !!!
Stayed 1 night in Nov 2023
Response from Reception Team on 24 Nov 2023
Dear David,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Team on 24 Nov 2023
Dear Lisa,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reception on 17 Nov 2023
Hi Debra,Thank you for your amazing review - we hope to see you again.

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location and friendly service.
Stayed 1 night in Nov 2023
Response from Reception on 13 Nov 2023
Thank you very much for taking the time to share your review - we hope to see you again. Warm Regards - Reception Team.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so polite and pleasant and the apartment was VERY clean which was appreciated.
Stayed 2 nights in Oct 2023
Response from Reception on 13 Nov 2023
Thank you very much for taking the time to share your review - we hope to see you again. Warm Regards - Reception Team.

10/10 Excellent

Marita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Pretty location with access to a variety of eateries.
Stayed 3 nights in Oct 2023
Response from Reception on 7 Nov 2023
Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 1 night in Oct 2023
Response from Reception on 7 Nov 2023
Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team

6/10 Okay

JANET

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Check in was very difficult as the wrong password had been sent to us.
Stayed 10 nights in Oct 2023
Response from Reception on 7 Nov 2023
Thank you for taking the time to share your stay experience & sharing your concerns. We hope to see you again very soon. Regards, Reception Team

10/10 Excellent

Petrr

Liked: Cleanliness, staff & service, property conditions & facilities
A great property in the most perfect position !
Stayed 1 night in Oct 2023
Response from Reception on 23 Oct 2023
Dear Petrr, Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
view was amazing, hotel is super clean and modern
Response from Reception on 23 Oct 2023
Dear Jason, Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, handy to the city, lots of dining options in walking distance
Stayed 1 night in Oct 2023
Response from Reception on 23 Oct 2023
Dear Patrick, Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Reception on 23 Oct 2023
Dear Scott, Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
We just had the best stay ! The property is beautifully positioned between the airport and the city , overlooking a small cove off the main Swan river . It is in a highly protected position from the wind , perfect aspect for the sun , extensive water views , fabulous walks all around the river front , through the most beautiful gardens , cafes and restaurants just below the units at street level !! I would happily live here !! The unit has all facilities you need , cooking , washing , ironing and there is an excellent IGA supermarket just across the road which also has a hot Asian food section . We just had a perfect stay !!
Stayed 1 night in Oct 2023
Response from Reception on 23 Oct 2023
Dear peter, Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team

8/10 Good

GERALD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So handy to Yellow Cat Bus stop. Close to convience stores and walking tracks.
Stayed 6 nights in Sep 2023
Response from Reception Team on 9 Oct 2023
Dear Gerald,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Excellent

jeff

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Reception on 4 Oct 2023
Hi Jeff,Thank you very much for your review & we hope to see you again.Warm Regards

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just overall a great place
Stayed 2 nights in Sep 2023
Response from Reception Team on 26 Sept 2023
Dear Mark,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Staff lovely.
Stayed 1 night in Sep 2023
Response from Reception on 22 Sept 2023
Hi Belinda,That is great to hear - we hope to have you back in the future.Warm Regards

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!!
Stayed 1 night in Sep 2023
Response from Reception on 14 Sept 2023
Hi Hani,Amazing - we are glad to hear & hope to have you back again.Warm Regards