All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This place is amazing! You feel like you are at a fancy resort. The pool area was beautiful with a Tiki bar, the ocean was a close walk, everything was perfect. This will be our new go to beach trip.
This is a great vacation spot. The hotel was a resort. The food was great and the beach was beautiful. Everyone working at the hotel were very friendly and helpful.
Michelle
Stayed 1 night in May 2024
Response from Zane on 12 May 2024
We're delighted to have been a part of your travel experience. Thank you for your review!
The resort was beautiful and the staff was great ,Would definely stay there again
Beth
Stayed 3 nights in May 2024
Response from Faith on 10 May 2024
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!
Everything is great. The location is perfect. The only thing I would say is if the food is average but everything else is wonderful.
Lori
Stayed 1 night in May 2024
Response from Faith on 9 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded some of your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!
We're truly sorry to hear about your experience, and we appreciate your feedback. Please allow us another chance to make things right. We'd love to welcome you back for a much-improved stay
The room and service was amazing! Top Knotch!! Book the room, you won’t regret it!
Wretha
Stayed 1 night in May 2024
Response from Faith on 5 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!
Amazing !! The staff, the amenities, and the cleanliness.
Parking without paying really surprised us.
Of course we will be back !
Elmer
Stayed 1 night in May 2024
Response from Faith on 4 May 2024
Wow! Thank you so much for your amazing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service, top-notch amenities, and maintaining a clean environment are priorities for us, and we're delighted that you found them to your satisfaction.We're also glad to hear that our complimentary parking option was a pleasant surprise for you. It's always our aim to provide added value and convenience for our guests whenever possible.We can't wait to welcome you back for another wonderful stay with us!
Thank you for your brief but positive review! We're glad to hear that you found our resort to be a nice place. Your satisfaction is important to us, and we hope that you had a pleasant and enjoyable experience during your stay.We look forward to the opportunity to welcome you back in the future for another enjoyable visit.
6/10 Okay
James
Travelled with family
3 May 2024
Liked: Staff & service, amenities
No water for 8 hours. Fire alarm at 5 am. Had to evacuate for false alarm. No hot water for several hours. We were told to contact Expedia for compensation. Very nice place but maintenance issues impacted guests 3 of 4 days.
James
Stayed 4 nights in Apr 2024
Response from Faith on 4 May 2024
Thank you for sharing your recent experience with us. We deeply apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences.We are truly sorry for the interruption in water and hot water supply, as well as the unexpected fire alarm incident. Please be assured that we take the safety and comfort of our guests very seriously, and we are actively addressing the maintenance issues to prevent any recurrence in the future.Regarding compensation, we have taken steps to rectify the situation with Expedia, and we hope you find their resolution satisfactory. We understand the frustration these incidents may have caused and appreciate your patience and understanding.We sincerely hope you will give us another opportunity to exceed your expectations on your next visit.Warm regards,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our pool facilities during your stay. Providing a relaxing and enjoyable environment for our guests is always our top priority.We hope you had a rejuvenating time by the pool, and we look forward to welcoming you back for another refreshing visit soon.
Great property. My wife and I thoroughly enjoyed our stay here. We will definitely stay here again.
Jeremey
Stayed 2 nights in Apr 2024
Response from Faith on 2 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!
We're truly sorry to hear about your experience. Our aim is always to ensure our guests have a fantastic stay, and we regret falling short of your expectations. Your feedback is valuable to us, and we'll use it to improve our services.
We only had time to stay for one night and enjoy the beach the next day. Beach access is great. The parking garage is strange and I didn’t care for it. There was no hot water. Signs were up saying it was off the entire time period we were there so i couldn’t tell you how the showers were. There were ceiling tiles down in the hall just sitting against the walls. Not worth the money I spent. Go for the Holiday Inn down the way. It looked a lot nicer.
Rana
Stayed 1 night in May 2024
Response from Zane on 8 May 2024
We're sorry to hear that your stay didn't meet your expectations. Your satisfaction is our priority, and we're committed to making things right. We'd be grateful for the chance to welcome you back and show you the improvements we've made.
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!
Private aspect of the clean beach, everything was PERFECT!
William Orville
Stayed 6 nights in Apr 2024
Response from Faith on 2 May 2024
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!
We're overjoyed to hear about your positive experience! It's our goal to ensure every guest feels pampered and relaxed during their stay. Thank you for choosing our resort, and we hope to see you again for another amazing getaway!
The property was very nice, clean, and welcoming. It was quiet and perfect for realization. Straight access to beach.
Brenda
Stayed 2 nights in Apr 2024
Response from Faith on 2 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!
We're overjoyed to hear about your positive experience! It's our goal to ensure every guest feels pampered and relaxed during their stay. Thank you for choosing our resort, and we hope to see you again for another amazing getaway!
We're overjoyed to hear about your positive experience! It's our goal to ensure every guest feels pampered and relaxed during their stay. Thank you for choosing our resort, and we hope to see you again for another amazing getaway!
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments
Really nice place!! I will defiantly stay there again.
Lance
Stayed 2 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for taking the time to share your positive experience! We're thrilled that you had a fantastic stay at our resort. Our team takes great pride in delivering exceptional hospitality, and your feedback reaffirms that we're on the right track. We appreciate your support and hope to have the pleasure of hosting you again soon!
6/10 Okay
DAVID
Travelled with partner
27 Apr 2024
Liked: Property conditions & facilities
Never had housekeeping except 1 day when we requested it. Never asked why so partly on me. A/C would turn off on its own and not come back on till I got up and hit the button. Btw the beds are so high off the ground I requested a step stool for my wife.
The staff were friendly and the ocean frontage was cool.
DAVID
Stayed 7 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your honest review. We're pleased that you found certain aspects of your stay satisfactory. However, we regret that we weren't able to fully meet your expectations during your time with us. We take your feedback seriously and will use it as an opportunity to improve our services. We hope you'll consider giving us another chance to provide you with the exceptional experience we're known for.
Great stay, needed one more chair in room, and 2 more lamps with 100 watt bulb. Staff were excellent, except nonEnglish speaking housekeeping. You have a wonder facility, great people, i would love to visit again.
Sandra
Stayed 3 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your honest review. We're pleased that you found certain aspects of your stay satisfactory. However, we regret that we weren't able to fully meet your expectations during your time with us. We take your feedback seriously and will use it as an opportunity to improve our services. We hope you'll consider giving us another chance to provide you with the exceptional experience we're known for.
Thank you for your glowing review! We're thrilled to hear that you enjoyed your time at our resort. We strive to provide exceptional service and unforgettable experiences, and we're delighted that we hit the mark with your stay. We look forward to welcoming you back for another wonderful getaway!
It is like being in paradise staff is very nice just a beautiful hotel we loved it definitely going back
Merlin Stephen
Stayed 3 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your time at our resort. We strive to provide exceptional service and unforgettable experiences, and we're delighted that we hit the mark with your stay. We look forward to welcoming you back for another wonderful getaway!
was a gorgeous place for a vacation, would definitely go back!
Wade
Stayed 5 nights in Apr 2024
Response from Faith on 25 Apr 2024
Wow, what a fantastic review! We're delighted to hear that you enjoyed your time at our resort. Providing exceptional service and creating memorable moments for our guests is our top priority, and it sounds like we hit the mark with you. Thank you for taking the time to share your experience, and we look forward to hosting you again soon!
We had an amazing stay at this resort. There is a zero entrance pool that accommodates guests with motility challenges. It's quiet and there is not a room without a view in the place. We will definitely be back!
Natasha
Stayed 4 nights in Apr 2024
Response from Hotel Management on 25 Apr 2024
We are delighted to hear that you had an outstanding stay at The Pensacola Beach Resort. Our team works hard to provide top-notch service, and your positive review is proof of our dedication. We hope to have the pleasure of hosting you again soon. Thank you for selecting The Pensacola Beach Resort for your stay.
A beautiful resort with lots to do and the beach is stunning with easy access.
Jay Harvey
Stayed 2 nights in Apr 2024
Response from Hotel Management on 25 Apr 2024
We are pleased to hear you had an excellent stay at The Pensacola Beach Resort. Our team works hard to deliver exceptional service, and your positive review is evidence of our commitment. We look forward to welcoming you back soon so you can enjoy even more unforgettable experiences.
We had a all around good time only thing was I didn’t really like the mattress it felt kinda worn out but other than that awesome place to vacation
Juan Jose
Stayed 7 nights in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!
Property was beautiful and everything about the room was great including the view from our wrap-a-round balcony. But, the best part was the staff! Scott, the bellman was friendly, helpful had all our bags in the room by the time we parked the car and got to our room. Then there was Taylor at the front desk. She was FANTASTIC. She was so friendly and outgoing with a great sense of humor. Would definately stay here again if in the area.
Terry
Stayed 3 nights in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you had such a fantastic time at our resort. Our team works hard to create a welcoming and enjoyable environment for all our guests, and it's incredibly rewarding to see that reflected in your review. We can't wait to welcome you back for another unforgettable stay!
My family and I had a thoroughly enjoyable stay. The food was nice, the kids loved the pool and the beach was picturesque.
Patrick
Stayed 2 nights in Apr 2024
Response from Faith on 25 Apr 2024
Wow, what a fantastic review! We're delighted to hear that you enjoyed your time at our resort. Providing exceptional service and creating memorable moments for our guests is our top priority, and it sounds like we hit the mark with you. Thank you for taking the time to share your experience, and we look forward to hosting you again soon!
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!
Very nice and quiet on far end from the other hotels and Condos. Saw the Blue Angels fly over the beach it was beautiful
Melissa
Stayed 2 nights in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!
10/10 Excellent
Richard
Travelled with partner
24 Apr 2024
Liked: Staff & service
Excellent layout. Bedroom lighting poor. Typical mold in shower.
Nice bar and restaurant design.
Recommend changing hotel city to Gulf Breeze versus Pensacola as the Google map directions state Gulf Breeze. Confusing at the end of a long drive.
Richard
Stayed 1 night in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!
Wow! We're thrilled to hear you had a perfect stay with us! Thank you for the glowing review, and we can't wait to welcome you back for another unforgettable experience!
Was a very nice place to stay. Staff members were extremely courteous.
Eileen
Stayed 5 nights in Apr 2024
Response from Faith on 24 Apr 2024
Wow! We're thrilled to hear you had a perfect stay with us! Thank you for the glowing review, and we can't wait to welcome you back for another unforgettable experience!
Thank you for the stellar review! We're thrilled to hear that your experience with us was nothing short of perfect. It was our pleasure to make your stay enjoyable, and we look forward to welcoming you back soon!
We're thrilled that you had a fantastic experience at our resort! Your satisfaction is our top priority, and we're delighted that we could make your stay memorable. If you have any photos or stories from your time with us that you'd like to share, we'd love to hear them. Your feedback helps us ensure that we continue to provide outstanding experiences for all our guests.
Wow! We're thrilled to hear you had a perfect stay with us! Thank you for the glowing review, and we can't wait to welcome you back for another unforgettable experience!
10/10 Excellent
Joseph
22 Apr 2024
Joseph
Stayed 2 nights in Apr 2024
Response from Zane on 12 May 2024
Your feedback is incredibly rewarding to hear. Thank you for sharing your positive experience!