Dear Hotel Manager
Anantara Uluwatu Bali Resort
Jl. Pemutih, Labuan Sait, Uluwatu,
Kuta Sel., Kabupaten Badung, Bali
Indonesia
Dear Hotel Manager
I am writing to express my disappointment with our recent stay at Anantara Uluwatu. We chose your 5-star resort for a luxurious family holiday, but several issues marred our experience.
We faced multiple problems in our 3-bedroom pool villa:
A broken refrigerator.
A foul odor in the room adjacent to the master bedroom, which remained unresolved despite technician visits.
A non-functional doorbell, causing disturbances and waking our child at night.
A distressing incident where a crab, found in our room and intended to be returned to the sea by your staff, was neglected and died.
These issues made our stay uncomfortable and far below the standard expected from a luxury hotel. We felt like inspectors rather than guests, and the overall experience was highly disappointing.
We hope you address these concerns to prevent future guests from experiencing similar disappointments.
Sincerely,
Aniwat