Property grounds

Reviews of Porta Hotel del Lago

3.5 out of 5
Porta Hotel del Lago
2a Avenida 06-17 Zona 2, Panajachel, Solola

Reviews

8.4

Very good

Rating 10 - Excellent. 394 out of 821 reviews" "
Rating 8 - Good. 265 out of 821 reviews" "
Rating 6 - Okay. 103 out of 821 reviews" "
Rating 4 - Poor. 34 out of 821 reviews" "
Rating 2 - Terrible. 25 out of 821 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Abigail Citalán - Concierge on 16 May 2024
Apreciable Kenneth: agraddecemos el tiempo que se tomo en poder calificar nuestros servicios, nos llena de alegría saber que llenamos sus expectativas.

10/10 Excellent

Aldo Alfonso, Cedar Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel woth nice view, lake view, near shopping área and restaurants.
Stayed 2 nights in May 2024
Response from Abigail Citalán - Concierge on 13 May 2024
Dear Mr. Aldo,It fills us with joy to know that you enjoyed your recent stay with us.Thank you for letting us know your experience with us.Cordially,

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está frente al lago de Atitlán. Aunque todas las habitaciones dan frente al lago, no todas tienen vista directa. La planta baja y el primer piso no tienen vista. Hay palmeras, plantas y una terraza que obstaculiza la vista al lago. Solo 3ro, 4to y 5to piso tienen vistas sin obstáculos
Stayed 2 nights in May 2024
Response from Abigail Citalán - Concierge on 8 May 2024
Apreciable Jose:Agradecemos el tiempo que se ha tomado para compartirnos su experiencia.Deseamos que en una próxima oportunidad podamos contar con su visita nuevamente.Cordialmente,

8/10 Good

Leira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Restaurant 5 stars. The A/C was not good.
Stayed 1 night in May 2024
Response from Abigail Citalán - Concierge on 8 May 2024
Apreciable huésped:Nos da mucha alegría saber que disfrutaste de tu reciente estadía con nosotros y de la comida de nuestro restaurante, gracias por tu comentario con respecto al A/C, procuraremos mejorar al respecto. Tu opinión es muy importante.Cordialmente,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very safe and clean! Staff is very friendly and helpful. The restaurant was delicious. Will definitely stay here on our next trip to Pana...
Stayed 2 nights in Apr 2024
Response from Abigail Citalán - Concierge on 3 May 2024
Dear James,Thank you for allowing us the honor of having you as a guest in our facilities, we are pleased to know that you enjoyed your stay to the fullest, therefore we hope that you visit us again on a future occasion.Kind regards,

8/10 Good

Samuel

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Abigail Citalán - Concierge on 2 May 2024
Apreciable Samuel, Agradecemos profundamente el tiempo que se ha tomado para manifestarnos su experiencia y calificar nuestros servicios.Deseamos contar con su visita en una futura y pronta oportunidad.Cordialmente,

10/10 Excellent

Lance, RANCHO CUCAMONGA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location!
Stayed 2 nights in Apr 2024
Response from Abigail Citalán - Concierge on 1 May 2024
Dear Lance, we are glad to know that you enjoyed the view from your room, we hope you can visit us on a future occasion.

10/10 Excellent

Ariel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had the best view of the lake!
Stayed 3 nights in Apr 2024
Response from Abigail Citalán - Concierge on 1 May 2024
Dear Ariel: We are happy to know that the views from your room were the best, we appreciate the time you took to express your recent experience.

10/10 Excellent

Sarai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, a little pricey for the area, but we were with a small child so it was worth it. Loved the pools!
Stayed 1 night in Apr 2024
Response from Abigail Citalán - Concierge on 1 May 2024
Dear Sarai: thank you for the time you took to rate our services, it is very important for us to know your opinion.

10/10 Excellent

sandra, parlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff was great
Stayed 2 nights in Apr 2024
Response from Abigail Citalán - Concierge on 1 May 2024
Dear Sandra, we are glad to know that you enjoyed our services, we hope to see you next time.

10/10 Excellent

Breida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Porta was such a cute place to stay in, we had an amazing view of the lake and the pool and it was just so gorgeous ! I would most definitely stay here again! It was walking distance to some food spots (:
Stayed 2 nights in Apr 2024
Response from Abigail Citalán - Concierge on 1 May 2024
Dear Breida: we are happy to know that we met your expectations, we will be waiting for you again for the next occasion and to be able to provide you with our services.

10/10 Excellent

Ivett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was overall very beautiful very affordable. The staff is amazing. I really enjoyed our bartender at the bar. He was really nice and sweet. The food is so good from here. Our room was beautiful. All I can say is I wish our AC in room 521 had more of a turbo, but overall, The experience was amazing. Definitely will be back!!
Stayed 2 nights in Apr 2024
Response from Abigail Citalán - Concierge on 23 Apr 2024
Dear Ivette: We are very happy to know that we met your expectations, we hope that you can visit us again on a future occasion and provide you with our services again.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Apr 2024
Response from Abigail Citalán - Concierge on 22 Apr 2024
Dear Jeffrey:We are glad to know that you enjoyed your stay with us.It was a true honor to have you as a guest.Kind regards,

10/10 Excellent

falon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien solo cuidar detalles como la coneccion de wifi y aire acondicionado
Stayed 2 nights in Apr 2024
Response from Abigail Citalán - Concierge on 22 Apr 2024
Apreciable Falon,Gracias por permitirnos conocer su reciente experiencia con nosotros y por la oportunidad de mejora que nos brinda. Para nosotros su comentario es muy importante.Cordialmente,

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable stay
Stayed 1 night in Apr 2024
Response from Abigail Citalán - Concierge on 22 Apr 2024
Dear Dan:Thank you for staying with us, it was a true honor to have you as a guest on this occasion.Cordially,

4/10 Poor

MARCO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I love the nice view of Lake Atitlan. I didn't like paying for a room with a like view getting a room with garden view. that is false advertisment.
Stayed 2 nights in Apr 2024
Response from Abigail Citalán - Concierge on 22 Apr 2024
Dear Marco:We would like to apologize for the inconvenience caused during your stay due to your room asignation. The system is designed to allocate reservations as they arrive, rooms in the same category may have pleasant views than others. Again, we apologize we could not meet your lake view expectations. Your comments definitely helps us to improve.

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the property we really enjoyed our stay the staff was very helpful and attentive
Stayed 3 nights in Apr 2024
Response from Abigail Citalán - Concierge on 15 Apr 2024
Dear Iris: It fills us with great joy to know that we exceeded your expectations, it was a pleasure for us to have you here and we hope to have your visit on the next opportunity.

10/10 Excellent

Genevieve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. First night was really noisy till after midnight on a Tuesday night. But after that we had a great stay. The non upgraded rooms did not have ac in them so I believe that the update is worth it. I would definitely visit this hotel again.
Stayed 3 nights in Apr 2024
Response from Abigail Citalán - Concierge on 13 Apr 2024
Dear Genevieve: It fills us with joy to know that we met your expectations, we hope to have your visit again.

10/10 Excellent

Monica

Stayed 1 night in Apr 2024
Response from Abigail Citalán - Concierge on 3 May 2024
Apreciable Mónica:¡Gracias por haberse alojado con nosotros!Fue un honor contar con su visita.Cordialmente,

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Timely check in.
Stayed 3 nights in Apr 2024
Response from Abigail Citalán - Concierge on 13 Apr 2024
Dear David: We are glad to know that we met your expectations.

8/10 Good

Martha l

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best view of the lake and volcanoes.
Stayed 1 night in Apr 2024
Response from Abigail Citalán - Concierge on 13 Apr 2024
Dear Martha: Thank you for your comment, we are glad to know that you liked our opinions.

6/10 Okay

Carlos Rene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charges $35 for additional person on a $250 per night that wasn’t notified on initial reservation
Stayed 1 night in Apr 2024
Response from Abigail Citalán - Concierge on 12 Apr 2024
Dear Carlos: We regret the inconvenience during your check-in, it should be noted that the pages only allow 2 adults to be booked per room, however, if a third person comes, the additional charge will be made per person and per night.We appreciate the time you took to tell us your comment.

10/10 Excellent

Amardeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great experience
Stayed 1 night in Apr 2024
Response from Abigail Citalán - Concierge on 8 Apr 2024
Dear Amardeep: We are very happy to know that we exceeded your expectations, we hope to be able to provide you with our services again on a future occasion.

10/10 Excellent

Galilea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near tour locations
Stayed 2 nights in Apr 2024
Response from Abigail Citalán - Concierge on 3 Apr 2024
Dear Galilea,Thanks to shared with us your experiencie.Kind regards

6/10 Okay

Otto, Lake Mary

Travelled with family
Liked: Staff & service
No AC in the rooms. the pool was not properly maintain.
Stayed 2 nights in Mar 2024
Response from Abigail Citalán - Concierge on 3 Apr 2024
Dear Otto:Thank you for your comments and for the opportunity you allow us to improve.For us your opinion is very important.Cordially,

10/10 Excellent

Oscar, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, well located with a lot of shopping and dinning options around the property.
Stayed 2 nights in Mar 2024
Response from Abigail Citalán - Concierge on 3 Apr 2024
Dear Oscar:It was a pleasure to have you as a guest on this occasion, thank you for choosing us as your destination.Kind regards,

8/10 Good

Nabil

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with great views of the Lake. Hotel rooms and bathrooms can use some updating.
Stayed 2 nights in Mar 2024
Response from Abigail Citalán - Concierge on 31 Mar 2024
Dear Nabil:We are glad that our views were to your liking, it was an honor to have had you as a guest.We appreciate your comment as an opportunity for improvement, we will take it into account.Cordially,

10/10 Excellent

Latifeh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has everything you need and is very clean in a great location. Would definitely stay here again
Stayed 3 nights in Mar 2024
Response from Abigail Citalán - Concierge on 31 Mar 2024
Dear Latifeh:Thank you for staying with us, it was an honor to have you as a guest.Cordially,

6/10 Okay

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Panajachel, walkable to food and shopping and to boats to access other towns.
Stayed 2 nights in Mar 2024
Response from Abigail Citalán - Concierge on 25 Mar 2024
Hi Sara,Thank you for staying here!It was a real pleasure to have you as a guest.

2/10 Terrible

Carol

Stayed 2 nights in Mar 2024
Response from Abigail Citalán - Concierge on 9 Apr 2024
Apreciable Carol: agradecemos el tiempo que se tomo en poder calificar nuestros servicios.

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable. Todo muy bien
Stayed 2 nights in Mar 2024
Response from Abigail Citalán - Concierge on 20 Mar 2024
Apreciable Regina:Gracias por permitirnos conocer su experiencia y saber que fue de su agrado las atenciones de nuestro personal.Deseamos que en una futura ocasión nos visite nuevamente.Saludos cordiales,

10/10 Excellent

Jodale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 1 night in Mar 2024
Response from Abigail Citalán - Concierge on 19 Mar 2024
Dear Guest, Thank you for taking the time to rate our service, we hope to see you next time.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they have a really good food inside including the buffet.
Stayed 1 night in Mar 2024
Response from Abigail Citalán - Concierge on 17 Mar 2024
We are very happy to know that you have enjoyed our food Luis, thank you for taking a few minutes of your time to write us your experience.Your opinion is very important to us, thank you for staying with us.Kind regards,

10/10 Excellent

Marilu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with beautiful views! Great location.
Stayed 2 nights in Feb 2024
Response from Abigail Citalán - Concierge on 16 Mar 2024
Hi Marilu:It was an honor to have had you as a guest and it is a pleasure to know that your stay was pleasant.Come back soon!

10/10 Excellent

Bethany

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Porta del Lago is wonderful! It’s clean and the rooms are spacious. The pool area is a wonderful bonus! It’s central to many restaurants and shopping in Pana. We would highly recommend.
Stayed 3 nights in Mar 2024
Response from Abigail Citalán - Concierge on 16 Mar 2024
Dear Bethany, We are very pleased to read your comments and know that you enjoyed your stay to the fullest, our comforts and amenities.Thank you for your preference in staying here. We hope that in the next opportunity we can count on your visit.Cordially,

10/10 Excellent

ALMA

Stayed 1 night in Mar 2024
Response from Abigail Citalán - Concierge on 2 Apr 2024
Apreciable Alma: gracias por tomarte el tiempo en poder calificar nuestros servicios, nos alegra saber que llenamos sus expectativas,Esperamos verla en una próxima ocasión.

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the hotel is the view and its proximity to the downtown area and boulevard. The beds were okay, but the air conditioning they have is insufficient since it's portable
Stayed 1 night in Mar 2024
Response from Abigail Citalán - Concierge on 13 Mar 2024
Dear Rodrigo:Thank you for taking the time and writing about your recent experience with us.We are glad to know that you enjoyed our beautiful views, our amenities and our proximity to downtown areas. We have taken note of the opportunity for improvement that you offer us regarding the portable air conditioner.Cordially,

8/10 Good

sarah

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2024
Response from Abigail Citalán - Concierge on 23 Mar 2024
Gracias por haberse alojado con nosotros, fue un placer atenderle!Cordialmente,

10/10 Excellent

Alonzo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and the best view to the lake
Stayed 2 nights in Feb 2024
Response from Abigail Citalán - Concierge on 3 Mar 2024
Hi Alonzo!Thank you for taking a few minutes of your time to share your experience with us.We are pleased to know that you enjoyed your stay, our services and our beautiful views.We hope to see you on a future occasion.Cordially,

10/10 Excellent

Claudia

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Abigail Citalán - Concierge on 21 Mar 2024
Gracias por su preferencia al habernos elegido como su destino en Panajachel, para nosotros fue un honor ser sus anfitriones.Cordialmente,

8/10 Good

Anna K

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everting was great the only thing Was the elevator was sooo slow And only fit 4 people We waited and waited Going up coming down
Stayed 1 night in Feb 2024
Response from Abigail Citalán - Concierge on 1 Mar 2024
Dear guest: thank you for the minutes you took to express your experience, it is very important for us to know your opinion since through it we can improve.

10/10 Excellent

Anthony, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My dissatisfaction with the property stemmed from an incident early at 5AM on a Saturday, where neighbors loudly conversed and laughed on the roof, akin to a never-ending party. Their noise level was such that it disrupted our sleep. In retrospect, we should have voiced our complaints during the disturbance, but our frustration prevented us. It is imperative that the hotel enforces noise regulations and emphasizes the importance of quiet hours to ensure guests' comfort.
Stayed 2 nights in Feb 2024
Response from Abigail Citalán - Concierge on 26 Feb 2024
Hello Anthony,Thank you for taking a few minutes and letting us know about your experience.We want to sincerely apologize for the inconvenience you had with the noise, we will be taking corrective actions based on your feedback.Thank you for allowing us the opportunity to improve.Kind regards,

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in Feb 2024
Response from Abigail Citalán - Concierge on 24 Feb 2024
Dear guest: We are glad to know that you liked our views.

8/10 Good

Nicole, Bristol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good views
Stayed 2 nights in Feb 2024
Response from Abigail Citalán - Concierge on 26 Feb 2024
Thank you for staying with us Nicole, it was an honor to have you as a guest.Cordially,

10/10 Excellent

Vanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2024
Response from Abigail Citalán - Concierge on 22 Feb 2024
It was an honor to have you as a guest on this occasion.Thank you for sharing your experience with us!Cordially,

10/10 Excellent

May Flor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay for family of 4. Breakfast was hearty. Love the hospitality of staff. Will recommend to friends and family and will stay here again.
Stayed 1 night in Feb 2024
Response from Abigail Citalán - Concierge on 20 Feb 2024
Dear guest: thank you for the time you took to rate our services and above all for letting us know that we fully met your expectations, we hope to have your visit again and provide you with our services.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Staff was kind and helpful. Great stay.
Stayed 1 night in Feb 2024
Response from Abigail Citalán - Concierge on 19 Feb 2024
Dear guest: We appreciate the time you took to share your experience with us, we hope to provide you with our services on a future occasion.

10/10 Excellent

Elizabeth

We had a wonderful time at Porta Hotel del Lago. The views from the hotel were incredible. Everyone was very friendly. The hotel restaurant was very good and made a wonderful michelada.
Stayed 5 nights in Feb 2024
Response from Abigail Citalán - Concierge on 19 Feb 2024
Dear guest: We are glad to know that we met your expectations to the fullest and that you enjoyed the service of our staff.We hope to see you next time.

10/10 Excellent

Carolina

Stayed 3 nights in Feb 2024
Response from Abigail Citalán - Concierge on 21 Mar 2024
Apreciable Carolina,Gracias por tomarse unos minutos de su tiempo para calificar nuestros servicios, fue un verdadero placer haberla tenido como huésped.Deseamos y nos visite nuevamente en una futura y pronta oportunidad.Cordialmente,

10/10 Excellent

Terri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Abigail Citalán - Concierge on 17 Feb 2024
Thank you for staying here with us and for sharing your experience with us.It was an honor to have you as a guest.Cordially,