we checked in and first thing we noticed was the floor by the air conditioner was soaking wet, the room had a musty smell. We were going to a concert, so had to leave and when we came back at 11pm the air wasnt working, told the desk and they had no where to move us. The next morning went to take a shower and there was a roach in the tub and mold on the edge of the tub.
This is not what i expect from Best western plus....very disappointed. The manager did offer compensation, but doesnt take the place of the disappointment.