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Reviews of Holiday Inn Express And Suites Painesville - Concord, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Painesville - Concord, an IHG Hotel
11200 Gold Court, Painesville, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 532 out of 671 reviews" "
Rating 8 - Good. 93 out of 671 reviews" "
Rating 6 - Okay. 25 out of 671 reviews" "
Rating 4 - Poor. 10 out of 671 reviews" "
Rating 2 - Terrible. 11 out of 671 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
The parking situation is understandable. But $35 to park a mile away is ridiculous.
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Breakfast was tasty.
Stayed 1 night in May 2024

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely come back
Stayed 1 night in May 2024

8/10 Good

Louis, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff pleasant but water pressure for shower could be better & inconsistent resupply for coffee - some days only left decaf with no regular blend!
Stayed 4 nights in Apr 2024

10/10 Excellent

Neesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere. Nice people.
Stayed 1 night in Apr 2024

10/10 Excellent

Rejane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Friendly staff.
Stayed 1 night in Apr 2024
Response from Osman Baslamisli on 18 Apr 2024
Dear Rejane,Thank you so much for taking the time to share your feedback. I am very happy to see that you enjoyed your stay with us.We hope to see you again soon!Regards,

10/10 Excellent

Daejhaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and polite.
Stayed 1 night in Apr 2024
Response from Osman Baslamisli on 18 Apr 2024
Dear Daejhaun,Thank you so much for taking the time to share your feedback. I am very happy to see that you enjoyed your stay with us.We hope to see you again soon!Regards,

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, wonderful night's sleep from a crazy lady that usually only stays in 4-5 star hotels because I am terrified of bugs. This place is wonderful.
Stayed 1 night in Apr 2024
Response from Osman Baslamisli on 18 Apr 2024
Dear Sherri,Thank you so much for taking the time to share your feedback. I am very happy to see that you enjoyed your stay with us.We hope to see you again soon!Regards,

10/10 Excellent

Laurel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, exceptionally clean, quiet, nice staff.
Stayed 1 night in Apr 2024
Response from Osman Baslamisli on 18 Apr 2024
Dear Sherri,Thank you so much for taking the time to share your feedback. I am very happy to hear that you enjoyed your stay with us.We hope to see you again soon!Regards,

10/10 Excellent

Joseph

Liked: Cleanliness
Super clean, great staff and excellent options for breakfast, we stay here often
Stayed 1 night in Mar 2024
Response from Osman B on 3 Apr 2024
Hello Joseph,Thank you so much for your feedback. We are so happy to hear you enjoyed your stay with us.Look forward to seeing you again!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Consistently good
Stayed 2 nights in Mar 2024
Response from Osman B on 3 Apr 2024
Hello Lynn,Thank you so much for your feedback. We are so happy to hear you enjoyed your stay with us.Look forward to seeing you again!

10/10 Excellent

trinity, Mansfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel with great staff . We felt right at home!
Stayed 1 night in Mar 2024
Response from Osman B on 3 Apr 2024
Hello Trinity,Thank you so much for your feedback. We are so happy to hear you enjoyed your stay with us.Look forward to seeing you again!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and wuiet
Stayed 1 night in Mar 2024
Response from Osman B on 3 Apr 2024
Hello Laura,Thank you so much for your feedback. We are so happy to hear you enjoyed your stay with us.Look forward to seeing you again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 2 nights in Feb 2024
Response from Osman B on 3 Apr 2024
Hello Michael,Thank you so much for your feedback. We are so happy to hear you enjoyed your stay with us.Look forward to seeing you again!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Osman B on 3 Apr 2024
Hello Sandra,Thank you so much for your feedback. We are so happy to hear you enjoyed your stay with us.Look forward to seeing you again!

10/10 Excellent

Tom

Liked: Amenities
Awesome Customer Service!
Stayed 1 night in Feb 2024
Response from Osman B on 3 Apr 2024
Hello Tom,Thank you so much for your feedback. We are so happy to hear you enjoyed your stay with us.Look forward to seeing you again!

10/10 Excellent

SCOTT WALTER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Osman B on 3 Apr 2024
Hello Scott,Thank you so much for your feedback. We are so happy to hear you enjoyed your stay with us.Look forward to seeing you again!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. “The staff at this hotel were so friendly and helpful. 2. “The rooms were spacious, clean and well-maintained. 3. “The location was perfect - close to the city centre and attractions. 4.“The breakfast was delicious and had a great variety of options. 5. “The hotel was beautiful and the decor was modern and stylish.
Stayed 1 night in Feb 2024
Response from Osman B on 3 Apr 2024
Hello Heidi,Thank you so much for your feedback. We are so happy to hear you enjoyed your stay with us.Look forward to seeing you again!

10/10 Excellent

Rachel, Painesville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to stay the night for my daughters birthday. Staff was quick to check us in (we even got in early!) and friendly. The pool area was clean and stocked with towels, it also opens early and closes late, which makes for a nice trip. And the complimentary breakfast was SO GREAT this morning! Fresh coffee and plenty of food and drink options! 10/10 and will definitely be returning!
Stayed 1 night in Feb 2024
Response from Osman Baslamisli on 3 Apr 2024
Hello Rachel,Thank you so much for your feedback. We are so happy to hear you enjoyed your stay with us.Look forward to seeing you again!

10/10 Excellent

brandee, Garfield Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Jan 2024

10/10 Excellent

Nashmi

Liked: Cleanliness, staff & service, property conditions & facilities
Good service.
Stayed 1 night in Jan 2024

10/10 Excellent

Alain

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
newer property in a quiet area close to nearby highways.
Stayed 1 night in Jan 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

PALMIERO, Woodbridge

Very clean and staff very friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Damen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and good energy I really like my room
Stayed 1 night in Jan 2024

10/10 Excellent

Musa

Stayed 1 night in Dec 2023

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and easily accessible. We used the pool and enjoyed the breakfast in the morning.
Stayed 1 night in Jan 2024

10/10 Excellent

rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personable and helpful receptionist
Stayed 2 nights in Dec 2023

10/10 Excellent

Beverly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
. everything was fantastic!
Stayed 1 night in Jan 2024

8/10 Good

Cody

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property
Stayed 1 night in Dec 2023

8/10 Good

James

Stayed 3 nights in Dec 2023

10/10 Excellent

Larry

Travelled with partner
Very well kept and looked remodeled!
Stayed 2 nights in Dec 2023

10/10 Excellent

kimberly

Stayed 1 night in Dec 2023

10/10 Excellent

Carolynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Derick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Vladyslav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Stayed 1 night in Dec 2023

10/10 Excellent

Robb

Stayed 1 night in Dec 2023

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was very cold, the room was warm, the water was definitely not.
Stayed 3 nights in Dec 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful new hotel, conveniently located near Tripoint hospital and Vista Springs Senior Living! Very modern in rooms, and super clean!
Stayed 1 night in Nov 2023

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

MICHAEL, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Hot breakfast no road noise staff pleasant very meat and clean would stay again. Of you book here CALL AND GET RIGHT ADDRESS FOR YOUR GPS. The address on the site is incorrect. Enjoy your stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, friendly staff, comfortable beds.
Stayed 1 night in Nov 2023