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Reviews of Summer Bay Orlando by Exploria Resorts

3.5 out of 5
Summer Bay Orlando by Exploria Resorts
17805 US Highway 192, Clermont, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 2265 out of 4708 reviews" "
Rating 8 - Good. 1374 out of 4708 reviews" "
Rating 6 - Okay. 590 out of 4708 reviews" "
Rating 4 - Poor. 257 out of 4708 reviews" "
Rating 2 - Terrible. 222 out of 4708 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

SRIDHAR

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean and safe. Will stay there again if possible.
Stayed 3 nights in Apr 2024

10/10 Excellent

Crystal

Liked: Cleanliness
Stayed 6 nights in May 2024

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice place to stay. Very nice pool areas and family friendly
Stayed 7 nights in May 2024
Response from Serena Hernandez on 13 May 2024
Thak you for your review, we are happy you had a nice stay enjoying the amenities. We look forward to welcoming you back in the future!

8/10 Good

Cristina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Serena Hernandez on 14 May 2024
Thank you for your review, we look forward to welcoming you back in the future.

10/10 Excellent

Sally

Liked: Cleanliness, property conditions & facilities
Loved our stay! Thank you.
Stayed 4 nights in May 2024
Response from Serena Hernandez on 14 May 2024
Thank you for your review, we are happy to that you loved your stay. We hope to welcome you back in the future!

10/10 Excellent

Johnpaul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in May 2024
Response from Serena Hernandez on 12 May 2024
Thank you for your review, we look forward to welcoming you back in the future!

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Summer Bay Orlando was phenomenal! We will be back!
Stayed 6 nights in May 2024
Response from Serena Hernandez on 12 May 2024
Thank you for your review, we are thrilled you found the resort phenomenal! We look forward to welcoming you back!

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness
All was good
Stayed 3 nights in May 2024
Response from Serena Hernandez on 12 May 2024
Thank you for your review, we look forward to welcoming you back in the future!

10/10 Excellent

Jean-Pierre

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great location for the room. Close to the pool.
Stayed 8 nights in May 2024
Response from Serena Hernandez on 12 May 2024
Thank you for your review. We are happy to hear you enjoyed your accommodations. We look forward to welcoming you back in the future!

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I've stayed here several times and it's very nice. It's been noisy for the last couple of times we stayed there. We heard kids running above us.
Stayed 2 nights in May 2024
Response from Exploria Resorts on 10 May 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property.

6/10 Okay

Pamela, Goffstown

Stayed 6 nights in May 2024
Response from Exploria Resorts on 9 May 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Excellent

Sophavy

Liked: Cleanliness, property conditions & facilities
Loved how there was three different swimming areas
Stayed 4 nights in Feb 2024
Response from Exploria Resorts on 9 May 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We thank you for choosing Summer Bay for your vacation destination.

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, clean, quiet getaway. Close to local shopping areas off the main highway. Beautiful rooms with all the amenities you could need for your home away from home. Will definitely stay again!
Stayed 3 nights in May 2024
Response from Exploria Resorts on 9 May 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We thank you for choosing Summer Bay for your vacation destination.

6/10 Okay

Sheila Mara Rodrigues

Travelled with family
We had a good time.
Stayed 4 nights in May 2024
Response from Exploria Resorts on 9 May 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Excellent

Taylor

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was so easy to check in out and out. Anytime I needed something, I just had to call. Everyone was so nice and welcoming. We will definitely be staying here again when we can come back to Orlando!
Stayed 4 nights in May 2024
Response from Serena Hernandez on 7 May 2024
Thank you for your review, we are thrilled you had an enjoyable stay! We appreciate your kind words regarding our team members as that is service, we take great pride in. We look forward to your next stay!

8/10 Good

Nabeel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Furniture is a bit old.
Stayed 4 nights in Mar 2024
Response from Serena Hernandez on 6 May 2024
Thank your feedback as we are always seeking the opportunity to make enhancements. We do hope you chose to stay with us in the future!

10/10 Excellent

Steph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything at the resort was wonderful. Our new favorite place! Multiple pools, staff were great. Laid back, relaxed walkable grounds .
Stayed 6 nights in Mar 2024
Response from Serena Hernandez on 7 May 2024
Thank you for your review, we are thrilled you had a wonderful stay enjoying the resort! Thank you for your kind words regarding our team members as that is service, we pride ourselves in. We hope to welcome you back soon!

10/10 Excellent

charlene

Liked: Cleanliness, property conditions & facilities
It was like being home 🏡 with the full kitchen laundry balcony
Stayed 6 nights in Apr 2024
Response from Serena Hernandez on 7 May 2024
Thank you for your review, we are thrilled you enjoyed the accommodations. We look forward to welcoming you back in the future!

10/10 Excellent

Marion

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff! Check-in went smooth!! Downfall was one jet in the whirlpool bathtub was not working properly and dressers and end tables were dirty! But the kids enjoyed the mini golf and the mutliple pools they could swim in.
Stayed 4 nights in May 2024
Response from Serena Hernandez on 6 May 2024
Thank you for your review, we are happy you enjoyed the amenities. We apologize for the challenge, it would have been our pleasure to move you to another unit. We appreciate your kind words regarding our team members as that is service we take great pride in. We do hope to welcome you back in the future!

8/10 Good

Tearra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Close to many activities but a car is needed if you plan to go off the resort. There is so much offered for activities on site as well.
Stayed 5 nights in Apr 2024
Response from Serena Hernandez on 7 May 2024
Thank you for your review, we are happy you enjoyed the amenities and hope to welcome you back in the future!

10/10 Excellent

Brian, Maple Ridge

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Serena Hernandez on 4 May 2024
Thank you for your review, we look forward to welcoming you back in the future!

8/10 Good

Simone Imanni

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Summer bay was great although the furniture was a little dated and it had a funny smell the entire stay. My children enjoyed themselves.
Stayed 3 nights in Apr 2024
Response from Serena Hernandez on 1 May 2024
Thank you for your review, we are thrilled the children enjoyed themselves! We appreciate your feedback as we are always seeking the opportunity to make enhancements. We do hope to welcome you back in the future.

8/10 Good

Carolyn Rose

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Serena Hernandez on 1 May 2024
Thank you for your review, we do hope to welcome you back in the future!

10/10 Excellent

Elisabetta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our second year and we will be back. We love Summer Bay!
Stayed 6 nights in Apr 2024
Response from Serena Hernandez on 29 Apr 2024
Thank you for your loyalty as a return guest, we are thrilled you love the resort. We look forward to welcoming you back again!

8/10 Good

Keri

Travelled with family and small children, Travelled with group
Disliked: Amenities
Deposit and Resort Fee are high and I think unreasonable. Place needs an update for sure but for the price was ok. Would not travel there again.
Stayed 6 nights in Apr 2024
Response from Serena Hernandez on 29 Apr 2024
Thank you for providing you feedback, we are always seeking the opportunity to make enhancements. We do hope you chose to extend us another opportunity in the future!

6/10 Okay

Brenda

Travelled with family
The room I purchased was not what I received. I received a completely different room that didn’t work for my family. This is unacceptable without customer pre review.
Stayed 7 nights in Mar 2024
Response from Serena Hernandez on 27 Apr 2024
Thak you for your feedback as service is what we pride ourselves in, it would have been our pleasure to assist you. Did you advise the front desk of the challenge?

10/10 Excellent

Wenyla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I booked the 2 bedroom/2 bath condo. The apartment was impeccable. Super great value for the price. It was clean and kitchen had all that we needed for our stay. Numerous pools plus spa was plus. Which we had more time to truly enjoy all the amenities
Stayed 7 nights in Apr 2024
Response from Serena Hernandez on 27 Apr 2024
Thank you for your review, we are elated you enjoyed the accommodations and amenities. We do hope to welcome you back in the future!

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Excellent place to stay in, friendly and courteous people comfortable rooms
Stayed 2 nights in Apr 2024
Response from Serena Hernandez on 27 Apr 2024
Thank you for taking the time to write a review. We are thrilled you found the accommodations and resort great! Thank you for your kind words regarding our team members as that is service we take great pride in. We look forward to welcoming you back in the future!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed how accommodating the resort was the attention to detail and all the activities that were available.
Stayed 5 nights in Apr 2024
Response from Exploria Resorts on 25 Apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

2/10 Terrible

Theresa

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The day we got there the pool by us was closed, the pool at the bar was closed. The bar did not come take our order we had to go to the bar to place our order and pick up drinks. I did not like the location, when i tried to relocate they told Expedia they would not refund us and let us switch cause they claimed the pools were open. Which clearly they were not. This dish washer did not work correctly in our villa. The water in the showers were way to hot even turned on when on cold. I was not happy at all. I would NOT recommend this resort to anyone. They lied just to get out of letting me move out there resort. There is so much more. I will NEVER be going back again.
Stayed 4 nights in Apr 2024
Response from Serena Hernandez on 27 Apr 2024
Please accept our sincere apologies for these inconveniences during your stay. We know that no one wants to deal with such interruptions on their vacation, and we are diligently working to make sure that every trip is as seamless for our owners, members, and guests as we can possibly make it. While it is correct that the pool was closed for several hours due to a guest having an accident in the pool, the safety of our guest come first and there is a state procedure that needs to be followed as I will say that our guest safety comes first and foremost. We really do apologize for the negative experience and do wish you would provide us another opportunity in the future.

10/10 Excellent

Petr

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like that they have mini golf, pool, and game room. Their service was good. Also they have beautiful ponds where i can enjoy walking around. I dont see any problem there.
Stayed 7 nights in Apr 2024
Response from Serena Hernandez on 24 Apr 2024
Thank you for your review, we are thrilled you enjoyed the amenities and service as we take great pride in. We look forward to welcoming you back in the future!

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is the first resort we ever went to in Orlando back in 2018. This was our first time back and it was worth coming back for sure! Huge Condo, awesome pools, great beautiful view, and fun for kids
Stayed 7 nights in Apr 2024
Response from Serena Hernandez on 24 Apr 2024
Thank you for taking the time to write a review of our resort. We appreciate your loyalty as a return guest! Glad to hear you and the kids enjoyed the amenities and accommodations. We look forward to welcoming you back in the future!

10/10 Excellent

Douglas

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was very enjoyable
Stayed 4 nights in Apr 2024
Response from Serena Hernandez on 23 Apr 2024
Thank you for your review, we are thrilled you had an enjoyable stay. We hope to welcome you back in the future!

10/10 Excellent

Taide

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like everything in all
Stayed 2 nights in Apr 2024
Response from Serena Hernandez on 23 Apr 2024
Thank you for your review, we hope to see you again in the future!

10/10 Excellent

Kathy, Cary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was great having adjoining rooms for our family trip.
Stayed 4 nights in Apr 2024
Response from Serena Hernandez on 23 Apr 2024
Thank you for your review. We are thrilled you enjoyed the accommodations. Hope to welcome you back in the future!

10/10 Excellent

jill

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property and safe. Very walkable and plenty of things to do on site.
Stayed 3 nights in Apr 2024
Response from Serena Hernandez on 22 Apr 2024
Thank you for your review, We are thrilled you enjoyed the amenities and the safety. We look forward to welcoming you back in the future!

10/10 Excellent

Christian, Royal Palm Beach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this property, I stay here every year fir the past three years.
Stayed 2 nights in Apr 2024
Response from Serena Hernandez on 22 Apr 2024
Thank you for your we appreciate your loyalty as a return guest and are happy you love the resort! Hoping to continue welcoming you back!

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, excellent staff.
Stayed 2 nights in Apr 2024
Response from Serena Hernandez on 22 Apr 2024
Thank you for your review, we are thrilled you enjoyed the location. We appreciate your kind words regarding our team members as that is service we take great pride in. We hope to welcome you back in the future!

8/10 Good

Kristin Joy

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Serena Hernandez on 23 Apr 2024
Thank you for your review, we hope to see you in the future!

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and quiet. Staff was friendly
Stayed 6 nights in Apr 2024
Response from Serena Hernandez on 21 Apr 2024
Thank your for your great review! We appreciate your kind words regarding our team members. We look forward to welcoming you back in the future!

6/10 Okay

Kam Fa

Travelled with family and small children
We saw a huge roach in the unit. There were no cooking pans for cooking.
Stayed 5 nights in Apr 2024
Response from Serena Hernandez on 21 Apr 2024
Please accept our sincere apologies for these inconveniences during your stay. We know that no one wants to deal with such interruptions on their vacation, and we are diligently working to make sure that every trip is as seamless for our owners, members, and guests as we can possibly make it.

10/10 Excellent

Cinthia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Serena Hernandez on 21 Apr 2024
Thank your for your great review! We look forward to welcoming you back in the future!

10/10 Excellent

LEANN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is lovely. The gardens and ponds are wonderful. It is very natural with different bird species. The accommodations are more than adequate. Great place, have stayed there often. And will be back.
Stayed 7 nights in Apr 2024
Response from Serena Hernandez on 20 Apr 2024
Thank you for taking the time to write a review of our resort. We are thrilled you had a great stay enjoying the amenities and accommodations. We look forward to welcoming you back in the future!

10/10 Excellent

Chadwick

Liked: Cleanliness, property conditions & facilities
It was a fantastic and pleasant stay.
Stayed 3 nights in Apr 2024
Response from Serena Hernandez on 20 Apr 2024
Thank you for your review, we are thrilled you had a fantastic stay! We do hope to welcome you back it the future!

10/10 Excellent

Javaughn

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Serena Hernandez on 20 Apr 2024
Thank you for your 5-star review, we look forward to welcoming you back in the future!

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed staying there, it wasn’t until the last day that I really checked out what was on sight, because of visiting the parks in Orlando. I was amazed at all the activities I done on the last day, and I wish I would’ve stayed longer just to enjoy it more. I will definitely go back. You can stay on site and have fun with all this place offers.
Stayed 3 nights in Apr 2024
Response from Exploria Resorts on 18 Apr 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We thank you for choosing Summer Bay for your vacation destination.

10/10 Excellent

Kelli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very family friendly lots to do close by and on the property.
Stayed 7 nights in Apr 2024
Response from Exploria Resorts on 18 Apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

6/10 Okay

Darin Joseph

Liked: Cleanliness
Stayed 8 nights in Apr 2024
Response from Exploria Resorts on 18 Apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved the property grounds and pools. Live music was great! Different vibes at each pool we checked out. Family friendly and safe. Our room was clean! A bit outdated and you could hear everything at night. We were all so tired we fell asleep anyway. Proximity to attractions and we were able to spend a day on the east and west coasts. Driving wasn’t a huge deal (there was traffic of course) we were happy about the opportunity.
Stayed 6 nights in Apr 2024
Response from Exploria Resorts on 17 Apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

2/10 Terrible

Jose

Stayed 3 nights in Apr 2024
Response from Serena Hernandez on 7 May 2024
We appreciate your review, Please accept our sincere apologies for these inconveniences during your stay. We know that no one wants to deal with such interruptions on their vacation, and we are diligently working to make sure that every trip is as seamless for our owners, members, and guests as we can possibly make it.