Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
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Reviews of Best Western Plus Omaha Airport Inn

2.5 out of 5
Best Western Plus Omaha Airport Inn
2510 Abbott Plz, Carter Lake, IA

Reviews

8.0

Very good

Rating 10 - Excellent. 483 out of 1003 reviews" "
Rating 8 - Good. 242 out of 1003 reviews" "
Rating 6 - Okay. 132 out of 1003 reviews" "
Rating 4 - Poor. 82 out of 1003 reviews" "
Rating 2 - Terrible. 64 out of 1003 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk were extremely helpful and nice.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice receptionist
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lara

Business traveller
Liked: Cleanliness, staff & service
Receptionist was fantastic! Efficient, friendly, funny, and kind. (I think her name was Audrey?)
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay before your flight.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perkins Restaurant is just across the street and you get a discount for staying at BWP - great place.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Beth J, Lincoln

Stayed 1 night in Mar 2024
Response from General Manager on 22 Apr 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Kayla

Travelled with family and small children
Liked: Staff & service
Weight room was missing weights, had lots of spider webs, drinking fountain didn’t work, and the light kept turning off on me. One of the blankets on our bed appeared to have dry blood on it. Front desk lady was nice. Breakfast was your typical hotel breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Randal

Liked: Staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport, friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Dale

Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Thank you for feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Omaha international airport. Facility was clean and quiet
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s convenient, close to airport, clean. It is looking rundown in the room we had.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice - card(s) never seemed to worked. Clean inside. Pool area was the reason we stayed and that was great!
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Candi

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at this hotel. We enjoyed the breakfast selections each morning. Staff were attentive and kind. We enjoyed the hotel amenities our room was nice and clean and I thought the beds were comfortable. Appreciated nice accomodations for a budget friendly price.
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of it
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Carson

Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us i was really sweet and kind. The kids had fun in the pool.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Thank you for telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Emily

Liked: Cleanliness, amenities
Parking is very limited. Eventually told to park at another hotel and walk back.
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Deanna, Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from General Manager on 11 Mar 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff customer service and close to airport with shuttle service.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Alisha

Had no hot water for shower
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff - made check-in pleasant at the end of a long day of traveling.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kimberly

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Aquenyata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was very close and convenient to catch flights and shuttle. And they were nice enough to give me a late check out for my flight.
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice staff. Clean rooms. Close to airport.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Thank you for letting us know about your stay. Your feedback helps us to improve our performance.

10/10 Excellent

Samantha

Stayed 1 night in Jan 2024
Response from General Manager on 11 Feb 2024
Thank you for letting us know about your stay. Your feedback helps us to improve our performance.

10/10 Excellent

Nathalie

Stayed 1 night in Jan 2024
Response from General Manager on 11 Feb 2024
Thank you for letting us know about your stay. Your feedback helps us to improve our performance.

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was super nice and the room was clean!
Stayed 1 night in Jan 2024
Response from General Manager on 11 Feb 2024
Thank you for letting us know about your stay. Your feedback helps us to improve our performance.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from General Manager on 11 Feb 2024
Thank you for letting us know about your stay. Your feedback helps us to improve our performance.

8/10 Good

Karri

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called earlier to let them know I would be in late as my flight didn't come in until after midnight and I didn't want them to charge me a cancel fee. When I checked in, they said they already have somebody with that nae who checked in but that was not the case. I showed my ID and they were like oh no. That just tells me they did not check the ID of the person who actually got my room. They finally did get a room, but when I got there the key didn't work therefore having to go back don with my luggage and have them rekey again. I have stayed there many times and never had this issue, but this last trip was more than unbecoming.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Feb 2024
Thank you for letting us know about your stay. I apologize for your experience. Your feedback helps us to improve our performance.

6/10 Okay

Beverly

Travelled with family
Decent hotel, but bathroom remodel in the room we were in was sloppy.
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you for taking the time to leave us a review. I am sorry to hear that you had a less than enjoyable stay with us. We hope that you had a less than enjoyable stay with us but we do hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

Ben, Olympia

Stayed 1 night in Jan 2024
Response from General Manager on 21 Mar 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Donald

Stayed 1 night in Jan 2024
Response from General Manager on 21 Mar 2024
Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us and we hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for taking the time to leave us a review. I am happy to see that you enjoyed your stay with us and we hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

Cilinda

Business traveller
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for taking the time to leave us a review. I am happy to see that you enjoyed your stay with us and we hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for taking the time to leave us a review. I am happy to see that you enjoyed your stay with us and we hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

Abby

Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for taking the time to leave us a review. I am happy to see that you enjoyed your stay with us and we hope that you will visit us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

10/10 Excellent

Larry

Stayed 1 night in Jan 2024
Response from Front Desk Manager on 18 Jan 2024
Thank you for leaving your review. We are pleased you enjoyed your stay with us. We hope to see you again in the near future. Thank you choosing Best Western Plus Omaha Airport Inn

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was outstanding
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 18 Jan 2024
Thank you for leaving your review. We are pleased you enjoyed your stay with us. We hope to see you again in the near future. Thank you choosing Best Western Plus Omaha Airport Inn

10/10 Excellent

Jonathan, Landrum

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great exercise area and pool. Love staying here after a flight!
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 18 Jan 2024
Thank you for leaving your review. We are pleased you enjoyed your stay with us. We hope to see you again in the near future. Thank you choosing Best Western Plus Omaha Airport Inn