"This is generally a nice hotel. The TownePlace Suites brand is comfortable, and the location is convenient. That’s why I’m not giving it a one-star review. The main problem appears to be poor management. My son plays travel baseball, and Port St. Lucie regularly hosts tournaments. I’ve stayed at many hotels in tournament-heavy areas and have never had a hotel refuse a late checkout when a team was eliminated. Our team was eliminated at 3:00 p.m. Monday, and our request was denied despite what appeared to be low occupancy. The hotel had every right to deny the request, but the General Manager made no effort to address it personally or explain the decision. The same lack of attention seemed evident throughout the property. The bathroom sink drained poorly, the toilet chain broke Saturday evening, and no maintenance staff was available until the next morning, forcing my son and me to use a bathroom in another room. Despite asking that management be informed, no apology was offered. We stayed from Thursday through Tuesday, yet housekeeping did not service our room until Monday, four days after check-in. We were forced to frequently request clean towels and empty our own trash cans. Several dryers in the laundry room were out of service, and the breakfast coffee dispenser was frequently left empty, frustrating many guests. Overall, the hotel has potential, but the General Manager’s lack of engagement and attention to guest needs significantly detracted from our stay."
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