4 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews of Holiday Inn Resort Bali Nusa Dua, an IHG Hotel

5 out of 5
Holiday Inn Resort Bali Nusa Dua, an IHG Hotel
Jl Pratama, No 86, Tanjung Benoa, Kuta Selatan, Badung, Nusa Dua, Bali

Reviews

9.2

Wonderful

Rating 10 - Excellent. 269 out of 395 reviews" "
Rating 8 - Good. 88 out of 395 reviews" "
Rating 6 - Okay. 25 out of 395 reviews" "
Rating 4 - Poor. 12 out of 395 reviews" "
Rating 2 - Terrible. 1 out of 395 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ilaria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had very good time Staff and service were excellent
Stayed 7 nights in Apr 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 30 Apr 2024
Dear Ilaria,Thank you so much for taking the time to share your experience at Holiday Inn Resort Bali Nusa Dua! We're thrilled to hear that you had a fantastic time and that our staff provided excellent service throughout your stay. Your kind words truly mean the world to us. We strive to create memorable experiences for all our guests, and it's incredibly rewarding to know that we succeeded in doing so for you. We hope to have the pleasure of welcoming you back for another wonderful stay in the near future!

10/10 Excellent

Dmitriy, Bull Creek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stuff was friendly and helpful .Place was cleaned and looked after. Will recommend others.
Stayed 4 nights in Apr 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 29 Apr 2024
Dear Dmitriy,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness and upkeep of our resort. Your recommendation means the world to us, and we can't wait to welcome you back or to assist any friends or family you send our way. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. Safe travels until we meet again!

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly resort and exceptional customer service
Stayed 7 nights in Mar 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 3 Apr 2024
Dear Jennifer,Thank you so much for taking the time to share your experience at Holiday Inn Resort Bali Nusa Dua! We're delighted to hear that you found our resort to be family-friendly and that you enjoyed exceptional customer service during your stay.At Holiday Inn, we strive to create memorable experiences for all our guests, and it's wonderful to know that our efforts made your family vacation special. Our team works tirelessly to ensure that every aspect of your stay exceeds your expectations, from the moment you check-in until the time you depart.We hope to have the pleasure of welcoming you back for another unforgettable experience soon! If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Barbara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the property are super friendly. They will help with any issues you might have.
Stayed 13 nights in Mar 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 27 Mar 2024
Dear Barbara,We are thrilled to hear that you had such a positive experience with our staff at Holiday Inn Resort Bali Nusa Dua! Providing exceptional service and ensuring our guests feel welcome and supported is always our top priority. Our team takes great pride in going above and beyond to assist guests with any issues they may encounter during their stay. Your kind words serve as a wonderful encouragement for our dedicated team members. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Wannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. I felt like a VIP. I did prepay all the breakfast for two even though I was a solo traveller and never got to use any of the breakfast voucher. The experience there was to please and I love it. I got the 'facing pool' room as an upgrade but all the kids were noisy in the pool all day round and the walls are thin. If not for my sleepleasneas, it could have been perfect. Great experience nonetheless. The swarm of bug ugly mozzies and flies attacking me was in royal Austrians and u left with a bad taste in my mouth from there. Separate post though. This hotel is 5 stars to me with attentive and personable staff, even if they got my name wrong
Stayed 3 nights in Mar 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 23 Mar 2024
Dear Wannie,Thank you for taking the time to share your experience at Holiday Inn Resort Bali Nusa Dua. We're delighted to hear that you found our staff to be excellent and that you felt like a VIP during your stay. Providing exceptional service is our top priority, and we're thrilled that we were able to exceed your expectations in this regard.We apologize for any inconvenience you experienced regarding the breakfast vouchers and the noise from the pool area. Your feedback regarding the noise level and thin walls in the 'facing pool' room is valuable to us, and we will certainly take it into consideration as we strive to improve our guests' overall experience.Despite these challenges, we're delighted to hear that you still had a great experience overall and consider us a 5-star establishment. We truly appreciate your kind words regarding our attentive and personable staff, although we apologize for any confusion with your name.Thank you once again for choosing Holiday Inn Resort Bali Nusa Dua. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there is anything further we can assist you with, please do not hesitate to contact us.

10/10 Excellent

Urszula

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the hotel. Staff Yanti, Tina and reception are very helpful. Thank you so much
Stayed 13 nights in Mar 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 23 Mar 2024
Dear Urszula,Thank you for sharing your wonderful experience at Holiday Inn Resort Bali Nusa Dua! We're thrilled to hear that you had a great stay with us and that our team members, Yanti, Tina, and our reception staff, made your experience memorable with their exceptional service. We pride ourselves on providing top-notch hospitality, and it's always rewarding to know that our guests feel well taken care of. Your kind words will be shared with the entire team as recognition for their efforts. We hope to welcome you back for another fantastic stay in the near future!

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable with everyone have beautiful smiling faces
Stayed 8 nights in Mar 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 23 Mar 2024
Dear Vanessa,We're thrilled to hear that you had an exceptional experience at Holiday Inn Resort Bali Nusa Dua! Our team takes great pride in providing top-notch service to all our guests, and it's wonderful to know that their efforts contributed to making your stay memorable.It's heartening to hear that our staff greeted you with beautiful smiles throughout your visit. We believe that a warm and welcoming atmosphere sets the tone for a truly enjoyable stay, and we're delighted that you felt that positivity during your time with us.Thank you for taking the time to share your feedback. We hope to welcome you back for another wonderful stay.Warm regards,

10/10 Excellent

Robyn, Langley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area surrounded by other resorts. Liked ours best. Not too big. Modern clean and super friendly staff. Nice breakfast included. Good Balinese restaurants within a block or two. Nicer area than Kyra beach.
Stayed 9 nights in Mar 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 23 Mar 2024
Dear Robyn,Thank you for sharing your experience at Holiday Inn Resort Bali Nusa Dua! We're delighted to hear that you enjoyed your stay in our tranquil and modern resort. Our team takes great pride in providing exceptional service, and we're thrilled that you found our staff to be super friendly.It's wonderful to know that you appreciated the intimate size of our resort, as well as the cleanliness and modern amenities we offer. We believe in providing a comfortable and welcoming atmosphere for our guests to enjoy.We're glad to hear that you found our breakfast offerings enjoyable and that you were able to explore the nearby Balinese restaurants. Nusa Dua is indeed known for its culinary scene, and we're pleased that you had the opportunity to experience it.Thank you for choosing Holiday Inn Resort Bali Nusa Dua as your preferred accommodation, and we hope to welcome you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Goce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this resort for families with children. The kids pool and kids club were fantastic. The staff were friendly and went above and beyond to cater for our needs. They offered a personalised experience. We stayed in a standard king room which was above our expectations. The room was spacious and offered a partial ocean view. It was well kept however housekeeping needs to work on their attentiveness. The floors were not clean and our sheets were not changed at all. Breakfast was excellent. Lots to choose from. The standard menu was affordable but repetitive for a week long stay. The pools were nicely set up however there is not enough sun loungers and hard to get. The pools need immediate maintenance. There were a lot of missing tiles and patch up jobs. Four kids cut themselves and needed first aid. The upkeep of the pools was disappointing. Wifi was fast and had connection throughout the resort, even in the pool. The spa was a luxurious experience, highly recommended. Overall, to sum up our stay in key words - above our expectations, highly recommended for young families, excellent staff, would stay there again, spruce up the menu, fix the pools.
Stayed 7 nights in Mar 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 11 Mar 2024
Dear Goce,Thank you for taking the time to share your detailed feedback regarding your recent stay at Holiday Inn Resort Bali Nusa Dua. We are delighted to hear that you highly recommend our resort for families with children and that the kids pool and kids club added to the fantastic experience.It's heartening to know that our staff went above and beyond to cater to your needs, providing a personalized experience that exceeded your expectations. We appreciate your compliments on the spaciousness and partial ocean view of our standard king room. However, we sincerely apologize for the oversight in housekeeping; your concerns regarding cleanliness have been noted, and we will address this with our team to ensure a more thorough and attentive service in the future.We are pleased to hear that you enjoyed the excellent breakfast with a variety of options, and we appreciate your feedback on the affordability and repetitiveness of the standard menu for a week-long stay. Rest assured, we will review and enhance the menu to offer a more diverse and satisfying culinary experience.Your observations on the pools and the challenges with sun loungers have been duly noted. We sincerely apologize for any inconvenience caused by the maintenance issues, and we assure you that our team is working diligently to address these concerns promptly. The safety and well-being of our guests, especially the young ones, are our top priorities, and we regret any incidents that required first aid. Immediate actions will be taken to rectify the pool conditions to prevent such occurrences in the future.We are thrilled to hear that the resort-wide Wi-Fi met your expectations, providing a seamless connection even by the pool. Moreover, we're glad you enjoyed the luxurious experience at our spa, and we appreciate your high recommendation.Your overall positive sentiments and constructive feedback are invaluable to us. We are committed to continually improving our services and facilities to provide an even better experience for our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay, and we thank you for choosing Holiday Inn Resort Bali Nusa Dua.Best regards,Holiday Inn Resort Bali Nusa Dua Family

10/10 Excellent

Azime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff that go above and beyond, thank you
Stayed 9 nights in Jan 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 26 Feb 2024
Dear Azime,Thank you so much for taking the time to share your wonderful feedback about your stay at Holiday Inn Resort Bali Nusa Dua! We are delighted to hear that our staff's friendliness and dedication made a positive impact on your experience.At Holiday Inn Resort Bali Nusa Dua, our team strives to go above and beyond to ensure our guests feel welcomed and well taken care of. It warms our hearts to know that our efforts have contributed to your satisfaction. We believe that exceptional service is a key element in creating memorable stays, and it is rewarding to see that reflected in your kind words.We will be sure to share your appreciation with our entire team, as it serves as motivation for us to continue delivering outstanding service. If there is anything specific that stood out to you during your stay or if you have any suggestions for improvement, please feel free to share them with us. We always value the feedback of our guests.Once again, thank you for choosing Holiday Inn Resort Bali Nusa Dua. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there is anything we can assist you with in the meantime, please don't hesitate to reach out.Warm regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff,the facilities and hotel room were fantastic , gardens neatly kept. Not the resorts fault, but the beach along Nusa Dua has some rubbish in the water and washing up on the beach..Would easily stay at Holiday Inn again ,feel very special and spoilt.
Stayed 3 nights in Feb 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 20 Feb 2024
Dear Anthony,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Holiday Inn Resort Bali Nusa Dua. We are delighted to hear that you had a fantastic experience and that our staff, facilities, and hotel room exceeded your expectations.We appreciate your understanding regarding the beach conditions along Nusa Dua. While it's unfortunate that there were some issues with rubbish in the water and on the beach, we want to assure you that we are committed to doing our part to maintain a clean and beautiful environment. We will continue working with local authorities and communities to address this concern and contribute to the preservation of our natural surroundings.It's fantastic to know that you felt special and spoiled during your stay. Providing exceptional guest experiences is at the heart of what we do, and we are thrilled that we were able to create a memorable and enjoyable stay for you.We look forward to the opportunity of welcoming you back to Holiday Inn Resort Bali Nusa Dua in the future. If there's anything specific you would like us to improve upon or if you have any special requests for your next visit, please don't hesitate to let us know.Thank you once again for choosing to stay with us.Warm regards,

10/10 Excellent

Amin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I recently had the pleasure of staying at the Holiday Inn, Nusa Dua for 8 nights. From the moment we arrived, we were treated to an exceptional experience that exceeded all expectations. The guest experience at this hotel is truly exceptional. From the warm welcome at check-in to the personalized attention throughout our stay, every moment was marked by genuine care and hospitality. ALL the staff went above and beyond to ensure that every aspect of our visit exceeded expectations. They were always on hand to assist with any inquiries or requests, and their genuine hospitality made us feel valued guests. Their attentiveness, friendliness and exceptional customer service were remarkable. We received exceptional service from: Ryan, Widi at reception and from the Duty manager, Dewa Ayu Satriya. PASAR MARKET CAFE: Eka, Diwik, Tina, Chaba, Arika, Yinta. Krisna – the incredible Chef, and the pastry chef – for their exceptional Indonesian street food, and Erik - the trainee chef, for the Soto ayam, bakso and incredible new sample dishes. Yunita, the Restaurant Manager. Erick, Kartika and Juna who cleaned our rooms impeccably and to the highest standard. The amenities and accommodations were modern and sleek, contributing to a luxurious and comfortable stay. Overall, our experience at the Holiday Inn, Nusa Dua was nothing short of phenomenal, and we look forward to returning for another memorable stay. Highly recommended to anyone seeking an unforgettable hotel
Stayed 8 nights in Feb 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 26 Feb 2024
Dear Amin,Thank you so much for taking the time to share your incredible experience at Holiday Inn Resort Bali Nusa Dua! We are delighted to hear that you and your husband enjoyed an exceptional 8-night stay with us.It warms our hearts to know that from the moment you arrived, you felt the genuine care and hospitality that we strive to provide to all our guests. Your kind words about our team, especially Ryan, Widi, Dewa Ayu Satriya, Eka, Diwik, Tina, Chaba, Arika, Yinta, Krisna, the pastry chef, Erik, Yunita, Erick, Kartika, and Juna, have been shared with them, and they are truly grateful for your recognition.We are thrilled to hear that you enjoyed the culinary delights at PASAR MARKET CAFE, and we'll make sure to pass on your compliments to the chefs and staff mentioned. It's our goal to create memorable dining experiences, and we are pleased to know we succeeded.Your appreciation for our modern and sleek amenities, contributing to a luxurious and comfortable stay, is truly rewarding. We constantly strive to exceed expectations, and it's wonderful to hear that we achieved this during your visit.We genuinely appreciate your recommendation and look forward to welcoming you back for another unforgettable stay at Holiday Inn Resort Bali Nusa Dua. If there's anything specific you would like during your next visit, please feel free to let us know.Warm regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for beach relaxation
Stayed 3 nights in Jan 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 6 Feb 2024
Dear Mark,Thank you for taking the time to share your positive experience at Holiday Inn Resort Bali Nusa Dua! We are delighted to hear that you enjoyed your stay and found our hotel to be a nice place for beach relaxation.We hope to have the pleasure of welcoming you back to Holiday Inn Resort Bali Nusa Dua in the future. Until then, safe travels and thank you again for choosing to stay with us!Warm regards,

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jan 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 1 Feb 2024
Dear Paula,Thank you for choosing to stay with us and for sharing your positive experience. We look forward to hosting you again for another wonderful holiday.Warm regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 18 nights in Dec 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 1 Feb 2024
Dear Mark,Thank you for choosing to stay with us and for sharing your positive experience. We look forward to hosting you again for another wonderful holiday.Warm regards,

10/10 Excellent

Barry, SEAFORTH

Stayed 1 night in Jan 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 23 Mar 2024
Dear Barry,Thank you for rating us.Warm regards,

10/10 Excellent

Aislene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Jan 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 1 Feb 2024
Dear Aislene,Thank you so much for taking the time to share your excellent review of Holiday Inn Resort Bali Nusa Dua! We are delighted to hear that you had such a fantastic experience during your stay with us.We look forward to hosting you again for another wonderful holiday.Warm regards,

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Holiday Inn Resort Bali Nusa Dua Family on 22 Jan 2024
Dear Manal,Thank you for rating us.Warm regards,

10/10 Excellent

James Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was excellent and staff were very accommodating for all of our needs. Would definitely recommend as a resort for all families staying in Nusa Dua.
Stayed 8 nights in Dec 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 22 Jan 2024
Dear James,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our resort excellent and that our staff were able to meet all of your needs. Ensuring the comfort and satisfaction of our guests is our top priority, and it's truly rewarding to know that we were successful in providing you with a memorable stay.Your recommendation means a lot to us, especially for families visiting Nusa Dua. We strive to create an atmosphere that caters to the diverse needs of our guests, and we're delighted that your family had a positive experience.We hope to have the pleasure of welcoming you back to our resort in the future. If there's anything specific you loved about your stay or any suggestions you may have for improvement, please feel free to share. We appreciate your feedback and are always looking for ways to enhance the guest experience.Once again, thank you for choosing our resort, and we look forward to serving you and your family again in the future.Best Regards,

10/10 Excellent

reddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn is definetly a good place to stay especially for kids there is kids pool to have fun,loved the hospitality and the staff were very kind and lovely and service was very good.couple of activities to do around.Definetly recommended this place to stay,and food was also good.Thanks to staff for making our stay memorable.
Stayed 6 nights in Dec 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 22 Jan 2024
Dear Reddy,Thank you so much for taking the time to share your wonderful experience at Holiday Inn Resort Bali Nusa Dua. We are delighted to hear that you had such a fantastic stay, and it warms our hearts to know that our resort left a lasting impression on you.It's fantastic to hear that our kids' pool added an extra layer of enjoyment for your little ones. We strive to create an environment where families can make cherished memories together, and it sounds like we succeeded in doing so during your stay.Our team takes great pride in delivering exceptional hospitality, and we're thrilled that you found our staff to be kind, lovely, and attentive. We believe that excellent service is a key component of a memorable stay, and we're pleased to hear that you felt well taken care of.We're also glad you enjoyed the various activities available around the resort. Providing a range of options for our guests to explore and enjoy is one of our priorities, and it's rewarding to know that you had a couple of activities to enhance your experience.Your kind words about the food are greatly appreciated. Our culinary team works hard to offer a diverse and delicious menu, and we're delighted that it added to the overall enjoyment of your stay.We sincerely appreciate your recommendation and are grateful for the opportunity to have been a part of making your stay memorable. Should your travels bring you back to Bali, we would be honored to welcome you again for another unforgettable experience.Thank you once more for choosing Holiday Inn Resort Bali Nusa Dua, and we look forward to hosting you again in the future.Warm regards,

10/10 Excellent

Prenilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included breakfast buffet was wonderful with the widest variety/selection.
Stayed 6 nights in Dec 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 12 Dec 2023
Dear Prenilla,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed the breakfast buffet during your stay at our resort.Our team works hard to provide a wide variety and selection of delicious options to cater to different tastes and preferences, so it's truly rewarding to know that our efforts have made your experience memorable. We believe that a great breakfast sets the tone for the day, and we are delighted that you found our offerings wonderful.Your kind words serve as motivation for our staff to continue delivering exceptional service and maintaining the high standards we strive for. We hope to have the pleasure of welcoming you back to our resort in the future. If there is anything specific you loved about the breakfast buffet that you'd like to highlight, please feel free to share any additional feedback.Once again, thank you for choosing our resort, and we look forward to hosting you again soon!Warm regards

10/10 Excellent

Dale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have been happier, the staff were exceptional, the breakfast was phenomenal, facilities clean and a joy to use. Rooms clean and well appointed. Everything exceeded our expectations would fully recommend and we will definitely be back again. Thankyou guys xxx
Stayed 9 nights in Nov 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 22 Nov 2023
Dear Dale,We are thrilled to hear that your recent stay at our resort exceeded your expectations. Your kind words about our staff, breakfast, facilities, and cleanliness are greatly appreciated. We take pride in providing exceptional service and strive to make every guest's experience memorable. We are delighted to hear that you would fully recommend our resort to others and that you plan to return in the future. Your satisfaction is our top priority, and we will continue to work hard to ensure that every guest has a wonderful and unforgettable stay with us. Thank you for choosing our resort, and we look forward to welcoming you back soon. Best regards,

6/10 Okay

Jodie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with food inconsistency and variety especially when ordering for dietary requirements. A few meals were very slow in being delivered staff were hugely apologetic but after the 2nd time it was a bit much. Staff advised new menu coming in December
Stayed 7 nights in Nov 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 22 Nov 2023
Dear Jodie,We are sorry to hear that your recent stay at our resort did not meet your expectations, particularly with regards to the food inconsistency and variety, especially for dietary requirements. We understand the frustration and inconvenience this may have caused you, and we apologize for any inconvenience this may have caused.We would like to assure you that we are currently addressing this issue and have implemented some changes to our menu to provide a wider variety of options for guests with dietary restrictions. Our new menu, which will be introduced in December, will feature more options for vegan, vegetarian, and gluten-free diets.Regarding the slow delivery of meals, we apologize for the inconvenience this may have caused you. Our staff has advised us of this issue, and we are currently investigating the matter to determine the root cause and implement corrective measures. We assure you that we take the timeliness and quality of our food service very seriously, and we will do everything in our power to ensure that this does not happen again.We value your feedback and suggestions, and we are committed to continuously improving our services to meet and exceed your expectations. If you have any further concerns or suggestions, please do not hesitate to contact us directly.Once again, we apologize for any inconvenience this may have caused you, and we hope to have the opportunity to welcome you back to our resort soon.Best regards,

10/10 Excellent

shadat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and location was great. Breakfast was very good.
Stayed 4 nights in Nov 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 22 Nov 2023
Dear Shadat,We are thrilled to hear that you had an exceptional experience during your stay at our resort. Your kind words about our staff, location, and breakfast are greatly appreciated.Our team takes pride in providing exceptional service to each and every guest, and we are delighted to hear that our efforts did not go unnoticed. Our prime location, surrounded by breathtaking scenery, is a true gem, and we are proud to offer our guests a serene and peaceful atmosphere.We are committed to ensuring that our guests have a memorable and enjoyable experience, and the quality of our breakfast is a testament to that commitment. We take great care in sourcing fresh and local ingredients to create delicious and healthy breakfast options that will energize you for the day ahead.Once again, thank you for choosing our resort and for sharing your positive feedback. We look forward to welcoming you back soon!Best regards,

10/10 Excellent

Anita

Liked: Cleanliness, amenities
Great
Stayed 6 nights in Oct 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 10 Nov 2023
Dear Anita,Thank you for taking the time to leave us a great resort review. We're glad to hear that you had a pleasant and enjoyable stay with us. Our mission is to provide our guests with an exceptional experience from start to finish, and we're delighted to know that we succeeded.We work hard to exceed our guests' expectations, and your kind words are truly appreciated. We hope you will choose to stay with us again the next time you're in the area.Thank you once again for choosing our resort for your stay. It has been an absolute pleasure to serve you.Best Regards,

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely awesome stay
Stayed 4 nights in Oct 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 10 Nov 2023
Dear Lynn,Thank you so much for sharing such a wonderful review of your recent stay with us. We are thrilled to hear that your stay at our hotel was absolutely awesome and that you had a great time with us.It is always our top priority to ensure that our guests feel welcomed, comfortable, and satisfied with their overall experience. We are delighted to have met and exceeded your expectations during your stay and are grateful for your generous compliments.Our team takes great pride in their exceptional hospitality and the quality of our accommodations and amenities. We appreciate your recognition of our efforts and are thrilled that you left with happy memories.We hope you will choose to stay with us again in the future and we will work hard to provide you with another amazing experience.Thank you again for your lovely review. Warm regards,

6/10 Okay

Vimal

Liked: Property conditions & facilities
Nice place
Stayed 7 nights in Oct 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 10 Nov 2023
Dear Vimal,Thank you very much for taking the time to share your experience at our hotel. We are delighted to hear that you had a nice stay with us. We take great pride in providing exceptional service and amenities to our guests, and your feedback serves as a motivating factor for us to continue working hard in maintaining the high standards we have set for ourselves.Thank you again for your kind words. It would be an honor to welcome you back for another wonderful stay in the future.Best regards,

10/10 Excellent

Shilin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were extremely friendly and helpful !
Stayed 4 nights in Oct 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 25 Oct 2023
Dear Shilin Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you found our hotel to be very clean and that our staff were extremely friendly and helpful. This is the kind of feedback that we strive to achieve as we constantly endeavor to provide top-notch services and facilities to our guests.We look forward to welcoming you back in the near future and thank you once again for your kind words.Best regards,

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family (of 3) just had an amazing 8-day stay at Holiday Inn Nusa Dua. Location, facilities, activities, buffet breakfast all amazing. Most of all - the staff ...all the staff are outstanding! Nothing is difficult or hard for them. Every request duly considered and most often, granted. You have not even thought about it but they will give it to you already or will ask you if you need anything. Our room was located on the top floor but on the 2nd day they upgraded us to an ocean view room because they are doing some minor maintenance work on the top floor. Before arrival they contacted us already to ask what the trip is for, any dietary requirements etc. Response - prompt, courteous and kind. Highly recommended especially for families with young kids.
Stayed 7 nights in Oct 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 17 Oct 2023
Dear Cathy,Thank you for taking the time to share your amazing holiday experience at Holiday Inn Nusa Dua. We are thrilled to hear that you were impressed with our location, facilities, activities, and buffet breakfast. We strive to provide the best possible experience for all of our guests, and we are glad that we were able to exceed your expectations.We are also delighted that our staff made a lasting impression on you and that they were able to anticipate and fulfill your every need. We are proud of our dedicated team, who always go the extra mile to ensure that our guests feel welcome and valued. Your positive feedback will undoubtedly inspire them to continue delivering excellent service in the future.Thank you for choosing our hotel for your family vacation, and we hope to have the pleasure of serving you again in the future.Warm regards,

10/10 Excellent

Sahij

Travelled with family, Travelled with family and small children
Liked: Amenities
The staff is extraordinary. They go out of their way to make your stay as awesome as possible. Extremely helpful, very kind and accommodating.
Stayed 3 nights in Sep 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 25 Sept 2023
Dear Sahij,Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that our staff made your stay with us extraordinary and went out of their way to ensure that you had an awesome experience. We take pride in providing our guests with exceptional service, and we're glad to see that our efforts did not go unnoticed. We hope to welcome you back soon for another fantastic stay!Warm regards,

10/10 Excellent

hsiang chun

Stayed 3 nights in Sep 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 10 Nov 2023
Dear Hsiang,Thank you for rating us.Warm regards,

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Quiet , outside of the hotel , restaurants you have to get taxis to get to . food served was mostly cold by the time it was served and overpriced
Stayed 8 nights in Sep 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 11 Sept 2023
Dear Karen,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We are pleased to hear that you found our location to be very quiet. We completely understand your concern about the distance between our hotel and nearby restaurants. We do provide shuttle services to our guests to Bali Collections, which they can make use of to get to restaurants and shopping center, and we apologize if we did not communicate this to you appropriately.We also apologize for any inconvenience caused by the temperature of the food served. Our team strives to provide guests with an excellent culinary experience, and we are disappointed that we fell short. Rest assured that we will be looking into this matter and taking the necessary steps to ensure that it does not happen again in the future.Once again, we appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Warm Regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault the hotel and staff, perfect for my solo trip 😊
Stayed 7 nights in Sep 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 11 Sept 2023
Dear Susan, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to learn that you had a perfect stay with us during your solo trip, and that our staff made your experience so enjoyable.Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, great staff and overall nice hotel
Staff were amazing and friendly. Nice pools and kids play area. Breakfast had good selection. Room was spacious and comfortable and everything was clean. Spa was very nice too. Overall very pleased. The only negatives were that the room overlooked a very tall wall covered in black netting, which made using the balcony very off putting. The kids slide in the pool was worn out in the middle so not very slidy. Food was mostly good but a few disappointing dishes. And the beach was nice but a lot of seaweed and plastic (not their fault and they had staff cleaning) some beaches a short walk away were nicer. But the negatives didn’t take away from a great holiday, and honestly the staff is incredibly nice and helpful. Would go back ☺️
Stayed 5 nights in Aug 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 11 Sept 2023
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at our hotel. We are very glad to hear that you enjoyed your stay with us and found the staff to be amazing and friendly. It is wonderful to hear that you and your family enjoyed the pools, kids play area, and breakfast selection.We appreciate your feedback regarding the room and the pool slide, and want you to know that we have addressed these issues with our maintenance and housekeeping teams.Thank you for your kind words regarding our spa, and we are glad to hear that you found it to be very nice. We are sorry to hear that the beach was not to your liking, but we appreciate your understanding that this is something out of our control.Overall, we are delighted to hear that you had a great holiday with us, and that you would choose to stay with us again. We look forward to welcoming you back soon!Warm regards,

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I had an excellent stay!! Special mention to Ari and Naufal who went above and beyond to make our stay amazing!! Hope to come back soon! Gary
Stayed 2 nights in Aug 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 1 Sept 2023
Dear Gary,Thank you so much for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you had an excellent stay and especially that our staff members, Ari and Naufal, went above and beyond to make your stay amazing. Your kind words mean a lot to us and we will be sure to share your sentiments with our team members.We are delighted that you enjoyed your time with us and hope to welcome you back soon for another great stay.Best regards,

6/10 Okay

Emil Nai Hong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ok but the facility especially the shower door was missing. Whole bathroom immersed I water
Stayed 4 nights in Aug 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 29 Aug 2023
Dear Emil,Thank you for your recent stay with us and for taking the time to share your feedback. We apologize for the inconvenience caused due to the missing shower door and the water immersion in the bathroom. Please know that we take all guest feedback seriously and have shared your comments with our management team to address the issue and improve our guests' experience.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a great stay. The place is beautiful. The staff is friendly. Breakfast was good with a lot of choices. The bar lounge was cozy. Food was a little long but beverages were fast. Pool is majestic but a little noisy with kids. I took the ocean front view and that was SOOOO worth it. it was a beautiful and calm in my room.
Stayed 3 nights in Aug 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 17 Aug 2023
Dear Janie,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and found our property to be beautiful and cozy. We are also glad that you found our staff friendly and enjoyed the variety of choices at breakfast.We appreciate your feedback regarding the food service and pool noise, and we will work to improve in these areas. We are so pleased that you took advantage of our ocean front view and found it to be tranquil and stunning.Thank you again for staying with us, and we look forward to welcoming you back soon.Best regards,

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing from check in to check out. This hotel is on the quieter side of the island, but there is still so much to do. Morning sunrise from our room, water sports, the pool, and the breakfast were our favorites!
Stayed 4 nights in Jul 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 1 Aug 2023
Dear Rochelle,Thank you for choosing to stay with us and we are glad to hear that your stay with us was great one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

JODI

Travelled with partner
Loved our stay here. Very relaxing . Staff excellent. Facilities excellent
Stayed 5 nights in Jul 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 24 July 2023
Dear Jodi,Thank you for choosing to stay with us and we are glad to hear that your stay with us was a great one! We look forward to welcoming you back to the hotel in the near future. best regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly recommend.
Stayed 9 nights in Jul 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 24 July 2023
Dear Michael,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! best regards,

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is exceptional
Stayed 7 nights in Jul 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 19 July 2023
Dear Charles,Thank you for taking the time to review your stay with us. We are very pleased tohear that our staff made your stay pleasant. Looking forward to seeing you again soon. best regards,

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff are extremely helpful and happy to cater to their customer needs. Great service overall!
Stayed 7 nights in Jul 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 19 July 2023
Dear Natasha,We appreciate your positive feedback about our hotel. We always strive to serve our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. regards,

10/10 Excellent

Gueorgui Danailov

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay for 5 days and was really happy to be there! Staff very friendly and excellent service! Food is good and fresh every day! Excellent cleaning to rooms and almost everywhere! We got room next to the hotel entry and was a bit noisy but other then that was okay, big and spacious! Pools are nice and clean but little smaller then we expect it! Spa/ massage treatments are really good too! Will stay again there if go back to Nusa Dua!
Stayed 5 nights in Jul 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 19 July 2023
Dear Gueorgui,Thank you for your positive comments about our staff, food and spa. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. best regards,

8/10 Good

Daniella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at holiday inn Nusa dua, the staff were friendly, it was clean and felt safe. The breakfast was amazing!! We had dinner included which was good but it did take a long time to get dinner and with kids a hour and a half wait can be difficult, the food was tasty, there were limited options as being out of stock of a few menu items daily.
Stayed 7 nights in Jul 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 17 July 2023
Dear Daniella,We appreciate you taking the time to provide us with a feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations especially at dinner time. Please note that your concerns have been passed on to our restaurant management. We do hope you give us another chance as we will definitely improve our services. Best regards,

8/10 Good

Saphinaz

Liked: Cleanliness, staff & service, property conditions & facilities
Holiday Inn is an amazing resort, faniky friendly amd the stuff are the best 👌 The only downside is the food options, very poor choices and limited menu. We stayed 12 days and we could not wat anythign at the resort except for the breakfast. The service was amazing Kids club dont tack kids under 4 years old. And for our 2 years old we had to book a Babysitter per hour. Babysitter must be booked 24 hiurs in advance which is not convenient. Thank you Holiday Inn
Stayed 11 nights in Jul 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 17 July 2023
Dear Saphinaz,Thank you for your positive comments and We are pleased that you had a good stay overall. However, we apologize for the inconveniences that you experienced during your stay especially about the food options and baby sitter. Hoping to see you again soon. Best regards,

10/10 Excellent

Prabh jyot

Liked: Cleanliness, staff & service, property conditions & facilities
Best and most friendly staff
Stayed 6 nights in Jun 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 3 July 2023
Dear Prabh,Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Okay

Keith

Disliked: Staff & service, property conditions & facilities
We booked 2 rooms and 1 wasn't ready until 4 pm and 1 was a disabled room which we didn't book and had to wait until the next day to change. Breakfast was terrible the staff are hopeless it took 45 minutes to get 2 fried eggs, we ordered Earl Grey tea and they brought hot chocolate. this happened on 3 days out of the 6 days. There seems to be no supervision of staff who are very young and overbearing and no management of the ordering of food. Ordered hot food at the pool and it arrived cold. Dining is limited to 1 restaurant and the menu is terrible and the food is not much better. The fish and chips were terrible. We stay in Bali at least twice a year and thought we would change to this hotel what a mistake it was. Would not stay there again and would not recommend it to anyone.
Stayed 6 nights in Jun 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 3 July 2023
Dear Keith,We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We are very disappointed to hear that you found our service to be below your standards. This has been communicated to the concerned department.Best regards,

10/10 Excellent

Candice Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel! As a family with 3 young kids the size of the resort was perfect, not too small and not too big to have to chase little ones wandering off. Pools were lovely, food was delicious, kids club fantastic for our older two! We had family connecting rooms as the family suites were booked out (we only booked the week before travel), the rooms were spacious and beds extremely comfortable! Family suite would be an extra level of fun for the kids on our next visit. Lovely spot right on Benoa beach for water sports. The man at the sports hut was so friendly and great with the kids. Very happy with our stay 💛
Stayed 6 nights in Jun 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 29 June 2023
Dear Candice,Wow! What a wonderful review, we truly appreciate your kind words about our hotel especially the room, pools, food, and kids club. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards,

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had wonderful stay. The staff was great and very helpful. We had an issue with our room shower but they helped us to change room. Excellent hotel to say with kids. Thank you!
Stayed 7 nights in Jun 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 23 June 2023
Dear Olena, Thank you for choosing to stay with us and we are glad to hear that your stay with us was wonderful one! We look forward to welcoming you back to the hotel in the near future. Best regards,

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
What a terrific little resort. Everything was exceptional from the service, facilities and the room. A lovely smaller pool with plenty of sun lounges. The resort is smaller than some of the huge resorts nearby but it made it a much more personal experience. There are plenty of restaurants and shops nearby and walking along the esplanade is a joy. The staff are just beautiful and cater to your every whim. The breakfast was excellent. It really caters for families with small children but we are a mid 50’s couple and loved this place.
Stayed 10 nights in May 2023
Response from Holiday Inn Resort Bali Nusa Dua Family on 23 June 2023
Dear David,We appreciate your positive feedback about our hotel. We always strive to serve our guests' needs the best way we can. We are pleased to hear that you find our location to your liking. If you're traveling to our area again soon, don't hesitate to call us. best regards,