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Reviews of Motel 6 Norfolk, VA

2 out of 5
Motel 6 Norfolk, VA
853 North Military Highway, Norfolk, VA

Reviews

5.2
Rating 10 - Excellent. 145 out of 1004 reviews" "
Rating 8 - Good. 177 out of 1004 reviews" "
Rating 6 - Okay. 163 out of 1004 reviews" "
Rating 4 - Poor. 140 out of 1004 reviews" "
Rating 2 - Terrible. 379 out of 1004 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

CHARYN

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I notified the Front Desk that my room was dirty and needed to be cleaned. I left for a function and upon return noticed that my room had NOT been serviced! I was ultimately moved to another room AFTER I complained and physically went to the Front Desk because I didn't like the way I was spoken to over the phone! I'd rather sleep OUTSIDE before staying there in the future! It would have to be a matter of life or death and even then I would NOT want to stay there!
Stayed 2 nights in May 2024

4/10 Poor

Chad

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
75 bucks you get what you pay for.... room that smells like smoke...2 towels one bar of jail soap
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Chad, We regret to hear about your recent experience and apologize for any inconvenience caused. We appreciate your feedback and will share it with the team for improvement. Please feel free to reach out to our management team directly to address any concerns or provide further details to assist us in enhancing our service for future guests.

2/10 Terrible

Kelly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room and the bathroom were way to small for two adults. If I were to have taken a shower and stepped out it would have been right into the toilet. It was mis represented by the pictures of the rooms showing a microwave and fridge the whole purpose for me to get the room was to shower because I have a busted water heater at home. I didn't even shower.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Kelly, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Our room sizes vary, and we recommend contacting us directly for assistance with choosing a more suitable option in the future. Thank you for bringing this to our attention.

10/10 Excellent

Kossi pierre

average
Stayed 5 nights in May 2024
Response from Manager on 17 May 2024
Hello Kossi pierre,We appreciate your feedback and regret to hear that your stay was not exceptional. We value all guest experiences and will take your comments into consideration for future improvements. Thank you for sharing your thoughts with us.

10/10 Excellent

Lashawnda

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great rooms th r only issues I had was you have had is that you pay 19 extra dollar to get a room with a microwave and a refrigerator
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Lashawnda,We appreciate your feedback regarding the additional fee for certain room amenities. We strive to offer a variety of room options to cater to our guests' needs. Feel free to contact our management team if you have any further concerns or inquiries. Thank you for choosing to stay with us.

2/10 Terrible

Karla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Karla, We're sorry to hear that your stay fell short of expectations. Please do not hesitate to reach out to us with any feedback you may have so we can address any concerns.

8/10 Good

Marcella

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Not a bad motel it’s has plenty of food options and stores. The bed was nice and the wifi was alright. The air conditioning needs more work so does the door. I was able to hear a lot from outside cuz are for was semi cracked opened on the bottom. The area is kinda skeptical I would definitely watch my surroundings. The guy at the front desk was helpful and Nice
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Marcella,Thank you for sharing your feedback with us. We're glad you appreciated the dining options nearby and found our staff to be friendly and helpful. We'll make a note of your comments about the air conditioning and door for our future improvements. Your safety is our priority, and we encourage all guests to remain vigilant in any area they visit.

6/10 Okay

Chase

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Chase,We appreciate you choosing our hotel for your recent stay. Please don't hesitate to contact us directly with any feedback you would like to share from your experience. We value your input and would love to hear from you.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
All personal are nice and easy to get along with
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Amanda,We are pleased to hear that you found our staff friendly and approachable during your stay. It is always our priority to ensure that our guests feel welcomed and well taken care of. Your kind words will be shared with our team to motivate them further. Thank you for choosing our hotel, and we hope to welcome you back soon.

2/10 Terrible

Ryan

Response from Manager on 19 Mar 2024
Hello Ryan,We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly to discuss any concerns you may have had during your stay so we can address them appropriately.

4/10 Poor

Nate

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Nate, We're sorry to hear your stay didn't meet your expectations. Please don't hesitate to contact us directly with any further details on your experience so we can address any concerns.

8/10 Good

Corinda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Corinda, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Terrible

SONNY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was full with strong heavy smoking smell
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello SONNY, We apologize for any discomfort you experienced during your stay. Our hotel has a strict non-smoking policy, and we will investigate this matter further to ensure it was an isolated incident. We value your feedback as it helps us improve our services for future guests.

10/10 Excellent

sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff - VERY friendly and accommodating. The property itself is dated, not a big deal, but the grounds were noisy with people and car alarms going off, people shouting etc… If you’re looking to have a good sleep, I would pick a more traditional hotel vs motel
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello sara,We appreciate your kind words about our friendly front desk staff. We take note of your feedback regarding the noise on the grounds and will address this internally for future improvements. When seeking a tranquil rest, exploring other accommodation options might provide a more suitable experience for you.

6/10 Okay

Loren

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello Loren, We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us with any feedback you may have to help us improve our services. We hope to welcome you back soon for an even better experience.

8/10 Good

Sonya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: Good area location for shopping. Cons: No housekeeping, no washcloths and towels. Customer Service was excellent 👍 A lot of drama and incidents outside the building. Overall, the stay was not great but ok.
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Sonya,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comments about our excellent customer service. We apologize for any inconvenience you experienced with housekeeping and the lack of washcloths and towels. We strive to improve our services and appreciate your input. We hope you will give us another chance to exceed your expectations in the future.

6/10 Okay

Genevive

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Genevive, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share, please don't hesitate to contact us directly so we can address any concerns you may have. We hope to welcome you back in the future for an improved experience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Ashley,We are thrilled to hear that you had a fantastic stay with us! It was a pleasure to have you as our guest and we appreciate you taking the time to rate your experience. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.

10/10 Excellent

Arlene

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Arlene,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience during your time with us. We hope to have the opportunity to welcome you back in the future for another memorable stay.

4/10 Poor

Linda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Linda, We're sorry to hear about your experience at our hotel. We encourage you to please reach out to us directly with any specific feedback so that we can address the issues you encountered. We value your opinion and hope to have the opportunity to make it right.

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Manager on 20 Mar 2024
Hello Christopher,We're delighted to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon for another memorable experience at our hotel!

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Christopher,We are delighted to hear that you had a wonderful stay with us! Please don't hesitate to reach out if there is anything we can assist you with in the future.

6/10 Okay

Tayla

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Tayla, We appreciate you choosing to stay with us! Should you have any feedback to share about your experience, please do not hesitate to contact us directly. We value your input and would love to hear from you to ensure we meet your expectations in the future.

10/10 Excellent

Corinda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Corinda,We are delighted to hear that you had an excellent stay at our hotel! We hope to welcome you back again soon for another memorable experience.

8/10 Good

Steven

Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Steven,We're glad to hear that you had a positive experience during your stay at our hotel. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. We value your input and would love to hear from you.

4/10 Poor

James

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The problem that I incounter was my reservation was for 12/26 - 1/2 instead of me checking in on time, i got to the hotel at 9pm with my two children and not able to check in until 4am of the 27th, because of the reservation problem at no time no one offer me a credit of anything and i had to check out a whole day early with no apologies really hurt me as a paying customer and a single father who had to sleep in his car with my children until we was able to check in. I am not happy and feel that i should receive some type of credit back to credit card.
Stayed 5 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello James, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered due to the reservation issue and for the delay in checking-in. We strive to provide excellent customer service, and it is regretful to hear that we fell short during your stay. To address your concerns regarding compensation, please reach out to our management team directly so they can assist you further.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not So Good Experience
TV remote nor TV didn't work in the first three rooms. Air Condition or Heater Unit was broken. Towels and wash cloths look a dingy colored white.
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Dear Guest, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address the issues mentioned to ensure a better experience for future guests. Please reach out to our management team directly, and they will be happy to assist you further. Thank you for bringing these concerns to our attention.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to fire everyone and start over it’s very horrible and all the workers including management need to go . They don’t clean any rooms , don’t fix anything that needs to be fixed , the company they keep on the premises is not a good look , the list can go on and on
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Dear Guest,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and take it seriously. We will pass on your comments to the relevant departments for review and improvement. Thank you for bringing these concerns to our attention.

4/10 Poor

LuWella

Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello LuWella, We apologize for any inconvenience you may have experienced during your stay. We kindly request that you reach out to us directly with any specific feedback, so that we may address your concerns and ensure a better experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back.

2/10 Terrible

Mralday

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Mralday, We are sorry to hear that your recent experience at our hotel did not meet your expectations. We would appreciate it if you could please reach out to us directly to provide more details about your stay so that we can address any issues. We value your feedback and want to ensure that every guest has a positive experience.

6/10 Okay

LuWella

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello LuWella, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns or issues you encountered during your stay. We strive to provide the best possible experience for our guests and would welcome the opportunity to address any areas for improvement.

2/10 Terrible

Steven

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello Steven, We're sorry to hear that your experience fell short of your expectations. Please reach out to us directly so we can address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 Okay

Christina

Travelled with group
Disliked: Cleanliness, amenities
First off, be sure to ask about the decal for your car upon checking in because your vehicle will be towed without one. The one who checked me in didn't even bother to ask me about my vehicle or even mention anything about needing a decal and I woke up one morning to find my car "missing." Thankfully, I didn't have to pay to have it pulled out of storage because it was the employees fault for not giving me a decal and was able to get my car. The first room had black mold so I requested another room which I couldn't even open because the latch needs replaced, so I got a 3rd room. The 3rd room had not been cleaned prior to my arrival and had pee stains on the toilet, dirt inside the sink, and pube hair on one of the beds. Not to mention the floor had not been swept or mopped at all and I had to get unusable motel towels so I could clean the room myself as I didn't even want to request another room because I was just plain tired. Overall, the employees are semi approachable and checked to see if everything was alright when an ambulance had to come to take my friend to the hospital because he had multiple seizures that wouldn't stop. After everything, I didn't even stay the full trip. The vibe of the place is questionable at best and given everything that had happened, I simply couldn't even sleep and went to truck stop just so I could get some sleep. Overall, I will not stay here again and wouldn't recommend the place either.
Stayed 4 nights in Nov 2023
Response from Manager on 6 Dec 2023
Hello Christina, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We would like to emphasize that the decal policy is mentioned in our terms and conditions, which we do our best to communicate to all guests at check-in. We're sorry to hear about the issues with your room and cleanliness. We take these matters seriously and will address them with our housekeeping team. Regarding the incident with your friend, we're glad our staff was able to assist and check on their well-being. We appreciate your feedback and will use it to improve our services. We regret that you did not find your stay satisfactory, and we understand your decision to leave. We appreciate your time and hope you have a pleasant day.

2/10 Terrible

Natasha

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Natasha, We apologize for any issues or concerns you may have had during your stay with us. We value your opinion and would appreciate if you could reach out to us directly so we can address any specific feedback you may have.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great 👍
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello John,Thank you for your positive feedback on our front desk team! We take pride in providing excellent customer service and will continue to strive for your satisfaction during your next visit. We appreciate your kind words and look forward to welcoming you back soon.

8/10 Good

Rich

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Rich,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

6/10 Okay

Sue

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Rooms were just that. No fridge or anywhere to store items. Rooms were semi clean my white socks are now brown. Stayed 3 nights and never had a maid clean or bring towels.
Response from Manager on 21 Nov 2023
Hello Sue, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Please note that our room amenities vary, and unfortunately, not all rooms have a fridge or storage space. We're sorry that housekeeping did not meet your expectations. Your comments will be shared with the relevant team for further improvement.

2/10 Terrible

Antwan

Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Antwan,Thank you for choosing our hotel for your stay. We value your feedback and we strive to provide an excellent experience for our guests. If you would like to share any specific feedback about your stay, we encourage you to reach out to us directly so we can address any issues you may have had. We appreciate your rating and hope to have the opportunity to serve you again in the future.

2/10 Terrible

Sylvia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest
I arrived at the hotel ethe price was totally different from the website, the room was nasty, stink and strange people was standing around the place . It was loud and very dirty I had to find another hotel to stay at
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Sylvia, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We encourage you to contact our management team directly to address your concerns. We value your feedback and will use it to improve our services.

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Chris,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Shaquaya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled like piss when you walked in. You can tell the floors were not sweep or mopped , tv had mostly Spanish speaking shows and I’m English couldn’t change the setting , the bed felt like the sheets weren’t really changed.
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Shaquaya,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We aim to maintain high cleanliness standards, and we take your feedback seriously. We appreciate your feedback regarding the TV channels and will review this. We hope you would consider giving us another opportunity to exceed your expectations in the future.

2/10 Terrible

Elianna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was blood in the bath tub and the key card didnt work
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Elianna,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We value the cleanliness of our facilities, and we will address this issue with our housekeeping team to ensure it doesn't happen again. We apologize for any inconvenience you may have had with your key card, and we recommend reaching out to our front desk for immediate assistance in case of any future issues.

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello John,Thank you for taking the time to share your exceptional rating! We greatly value your experience and are thrilled to hear that your stay at our hotel exceeded your expectations. We strive to provide top-notch service to all of our guests and we're delighted that we succeeded in doing so for you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello John,Thank you for your exceptional review! We are thrilled to read that you had such a wonderful experience at our hotel. Your high rating and positive feedback mean a lot to us. We hope to have the pleasure of welcoming you back soon for another exceptional stay.

2/10 Terrible

Nancy

Stayed 8 nights in Oct 2023
Response from Manager on 5 Nov 2023
Hello Nancy,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service and will use your comments to improve our offerings. We appreciate your understanding and hope to welcome you back in the future for a more enjoyable stay.

8/10 Good

Kenneth

Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hello Kenneth,Thank you for taking the time to provide feedback on your recent stay. We value your thoughts and apologize for any inconvenience you experienced. Guest satisfaction is our top priority, so your concerns will be shared with our team for further review. Please feel free to contact our management directly to discuss your experience in more detail. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Marquette

Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Marquette,We apologize for any inconvenience you experienced during your stay. Please provide more details so we can address your concerns.

8/10 Good

Shaquika

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Manager on 27 Oct 2023
Hello Shaquika,Thank you for your positive review! We appreciate your feedback and hope to welcome you back soon.

2/10 Terrible

Merissa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Merissa, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your insights and will work to improve our services.

10/10 Excellent

champagne, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello champagne,Thank you for the perfect rating! We are thrilled to hear that you had a great experience with us. We hope to have the pleasure of serving you again in the future.