Outdoor pool, pool loungers
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Reviews of Nilai Springs Resort Hotel

3.5 out of 5
Nilai Springs Resort Hotel
PT 4770, Nilai Springs, Putra Nilai, Nilai, Negeri Sembilan

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 59 reviews" "
Rating 8 - Good. 23 out of 59 reviews" "
Rating 6 - Okay. 13 out of 59 reviews" "
Rating 4 - Poor. 7 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JARROD SAMUEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing location is isolated and quite far for dining ( need a vehicle to go mamak shop not walking distance)
Stayed 1 night in Oct 2023

8/10 Good

Suhaila

Liked: Staff & service, amenities, property conditions & facilities
Interesting environment...cool to look at. Full of greenery
Stayed 2 nights in Mar 2023

10/10 Excellent

Fedric

4/10 Poor

Matthew

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Poor check in, staff messing around. Didn’t orientate us, forgot to give us the key. Restaurant was closed to us because there was “a meeting”. Only the terrace for golfers open and until 8 giving us one hour to check in and go and eat. 24 hour room service advertised, no room service offered. Room air conditioning didn’t work. Average stay.
Stayed 1 night in Jul 2022

8/10 Good

Hanna

Liked: Cleanliness
Stayed 1 night in May 2022

2/10 Terrible

Chew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alot of improvements needed
No restaurant available, no room service. The only food outlet is Golf Terrace which will be closed at 5pm. Leftover drinks in the fridge when we checked in. On my 2nd night at 12am, some new hotel guest was able to open my room door! The frontdesk called my room asking why was I in the room😂! Obviously their hotel room system wasn’t updated when I changed room when I first checked in due to the leftover drinks etc in the room. Totally woke me up from my sleep. Golf course was nice. Played 2 rounds of golf during my stay. In conclusion, I will stay elsewhere and only go there for golf in future.
Stayed 2 nights in Apr 2022

8/10 Good

RICHARD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!!!
Good one night stay. Room spacious. Shower strong. Air- Con a bit slow to cool down. Was still not cold enough till midnight. Will be back bcos of the convenience of having the golf course 300 metres away
Stayed 1 night in Apr 2022

10/10 Excellent

Roslin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nilai Spring Food
It will be more enjoy if they provide dine in restaurant for traveller at the hotel , there is a food court which quite far for elderly to walk which suits to golfer. Nice place also for team building event coz they open buffet breakfast for this type of event (honestly most traveller wants to dine in at the hotel coz they Are too tired to go out -hunt for food
Stayed 1 night in Nov 2021

8/10 Good

ABD RAHIM

Stayed 1 night in Nov 2021

8/10 Good

Areel

Stayed 1 night in Nov 2021

10/10 Excellent

ABDUL AZIZ ARSYAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Really love it 😍😍😍
Stayed 1 night in Mar 2020

10/10 Excellent

Phil, Louisville KY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always nice and helpful. Coming from the US it is a long journey and the hotel is close enough to the airport(42 ringgit)
Stayed 1 night in Dec 2019

6/10 Okay

Rafique

Business traveller
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room is big and awsome swiming pools with slide. Kids freindly hotel
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Requested king bed non smoking room. Arrived at 1930 and wasn't a clean room available so had to wait, when got the room it was a twin smoking room.
Stayed 2 nights in Aug 2019

2/10 Terrible

Molly, Victoria Australia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like staying in a hospital room and reception staff seemed disinterested and non welcoming. The price of beer at the bar was super expensive. 20 minutes from the airport but nothing to do at the hotel. Felt like a ghost town. Toilet was always blocking and no balcony or open windows, our room smelt of mildew.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just stay one night.. Nice room n quite big. My kids like a pool..
Stayed 1 night in Jun 2019

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deluxe room was very spacious. Pool furniture dated and could do with replacing. Food in golf grill poor. Setting amazing
Stayed 1 night in Jun 2019

4/10 Poor

Yen Shun

Disliked: Cleanliness
Uncleaned room
Was allocated a room which was not clean. Previous guest toiletries were still lying in the toilet.
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice Hotel but food is not good. Hotel room given is hot, take hours to cool the room.
Stayed 1 night in Dec 2018

8/10 Good

Zul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Cosy
Stayed 2 nights in Nov 2018

8/10 Good

NORHASLIZA

Liked: Cleanliness, staff & service
Nov 2018 - Under expectation
We booked for 2nights stayed with my childrens. Fast check in and check out. Friendly staffs. Location quite far from main road. The room is big but the layout and design very oldschool and classic. We had bad experience stay at the same level with the team building candidates. They shouting and talking very laud all the night. I don't know what their problems. Very annoying. This hotel have nice kids pool, gym, aerobic and shop. Free parking lot.
Stayed 2 nights in Nov 2018

6/10 Okay

ItsNotMe!, Malaysia

It's ok ..
Stayed 1 night in Oct 2018

8/10 Good

Noor

Liked: Staff & service, property conditions & facilities, room comfort
A little dated but relaxing
Great resort for family with golf course and ample activities for the family. Kids enjoyed the pool.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

D

Liked: Staff & service, property conditions & facilities
Nice swimming pool
Stayed 1 night in Jul 2018

8/10 Good

dayangku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Thomas More, Kota Kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but pleasant stay.
Staff are polite and helpful. I participated a golf tournament of my society at their course during the week and I had to leave after the game and requested for a late check out and it was granted.
Stayed 2 nights in Apr 2018

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff at front desk.Accomdating with requests.Rooms very big and spacious with a lot of facilities at the hotel.

4/10 Poor

Fazlina

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Air con not functioning even 3 times the maintenance staff came... makes the room stuffy... do offer other room but already late night n need to pack all the thing in the middle of night..... for the first time sleeping without using any blanket...
Stayed 1 night in Feb 2018
Response from Nagen on 21 Feb 2018
Dear Ms. Fazlina, We are sorry that you were unhappy on your previous stay. We rarely come across this kind of issue. we will work on more to improve our service in the future. Thank you for your feed back.

4/10 Poor

Ishan Gunaratne, Phnom Penh - Cambodia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Business trip
A beautiful hotel with low maintanence. Front office desk staff were horrible. Booked 2 king beds but due to high work load, realized 20 min after that we were given 2 twin beds. Once realized, inquired from the front desk and the reply was "dont have king size". Insistered for 2 king beds according to the booking and given as per the booking. Dont know how did they suddenly found 2 king beds. During the room transfer lost one of my phones. God knows what happend to the phone. Except room cleaning no body was bothered. From the time of the check in time, realized it wont be a pleasant stay. Bell boys didnt give a dam about customers bags offloading or onloading. Food is exceptional and reasonable. Booking said BB but end up paying for breakfast as well as free airport shuttle. Conditions mentioned at the time of booking is not true. A lovely hotel that could be ran with more quality and training. Poor management of the hotel (self is a auditor). Missing a very good opportunity of regular business. Overall will give 2 stars.
Stayed 4 nights in Oct 2017

6/10 Okay

Rosnah

The room I booked was a non smoking room, but I was given a smoking room room. very dissatisfied
Stayed 1 night in Sep 2017

6/10 Okay

richard

Disliked: Property conditions & facilities
nilai springs hotel
it is fine, but just a little jaded
Stayed 1 night in May 2017

8/10 Good

Tess, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my third stay at this hotel. It has always been pleasant, with friendly and efficient staff. We stay here as we have family who live close by in Nilai. In our most recent stay, when we checked in, there was a bit of a mishap with the room. A newly fitted vent was installed, but the plaster from the old vent cavity had fallen down. The staff were very quick in their response and gave us a new room promptly.

10/10 Excellent

Srinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value and clean.
Best hotel in Nilai.

4/10 Poor

Doug

Disliked: Staff & service
ONLY STAY IF YOU'RE A MUSLIM.
Room ok. Staff completely untrained. I only stay here because it's close to the Grand Prix track. This is my 3 rd visit and it only gets worse.

8/10 Good

putri, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel,newly refurbished rooms.but the kids waterpark is under renovation.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not so good
Not value for money.. kids pool under maintainance

8/10 Good

Philip, Dubai

Liked: Cleanliness, property conditions & facilities
This is the only one place to stay in Nilai
Nice quite location and best hotel in area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
food
hotel was ok.....food very bad.....advertised as 7 kl from airport when it is 21 kl.

8/10 Good

caz, england

Liked: Cleanliness, staff & service, room comfort
nice hotel, close to sepang f1 circuit
nicehotel, room was upgraded when not happy, staff very helpful and polite

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Tonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

AINNUR FARAH SYAHIRAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Zainai

Stayed 1 night in Dec 2022

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michael Malaysia - Tour
Das Hotel hat gerade wieder geöffnet nach Corvid 19 - Pandemie und muß erst Personal suchen und einstellen. Es war ein angenehmer Aufenthalt mit Super -Swimmingpool - Anlage und Clubhaus. Auch mit Fitnessräume sind vorhanden und ein kompletter Golfplatz. Zimmer sind geräumig und sauber, aber zur meiner Zeit gab es kein Frühstück...leider.
Stayed 8 nights in May 2022

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath room was so dirty, all facility was old and dirty
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったです。また、利用します
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Hotel liegt verkehrsgünstig vom Flughafen. Ruhig mit Aussicht auf dem Golfplatz. Frühstücksbüffet relativ einfach.
Stayed 3 nights in Apr 2019