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Reviews of Comfort Inn & Suites New Iberia - Avery Island

2.5 out of 5
Comfort Inn & Suites New Iberia - Avery Island
611A Queen City Dr, New Iberia, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 70 reviews" "
Rating 8 - Good. 11 out of 70 reviews" "
Rating 6 - Okay. 9 out of 70 reviews" "
Rating 4 - Poor. 3 out of 70 reviews" "
Rating 2 - Terrible. 4 out of 70 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price
Stayed 1 night in May 2024
Response from ella on 16 May 2024
Thank you for taking the time out to give us such a great review. We appreciate your business and look forward to your next stay. Please share your experience with your family and friends so that we can give them the same experience.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very relaxing.
Stayed 1 night in May 2024
Response from ella on 14 May 2024
Thank you for taking time to do a great review about your stay. Please share with your family and friends so that we may give them the same great experience.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from ella on 12 May 2024
Thank you for taking time out to give us such a great review. We appreciate your business and look forward to accommodating you again. Please share with your family and friends so that we may give them the same hospitality.

8/10 Good

Joseph

Rooms are nice and clean. Didn’t like the idea of people hanging outside the hotel at night
Stayed 3 nights in May 2024
Response from ella on 11 May 2024
Thank you for taking the time out to give us a great review. We appreciate your business and look forward to your next stay. Please share with your family and friends so that we can give them the same great hospitality.

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had issues with internet connectivity on the 3rd floor...the manager and staff quickly got me to stay in another room on the first floor where internet connectivity was most stable. Thank you for the convenient necessity
Stayed 1 night in May 2024
Response from ella on 8 May 2024
Mr Bryant thank you again for being so nice and working with us as well. We definitely appreciate you understanding the internet is sometimes a headache but we definitely do everything we can to accommodate our guests. We look forward to your stay again in the future.

10/10 Excellent

Sahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice place
Stayed 1 night in May 2024
Response from ella on 7 May 2024
Thank you for taking the time out to do a great review on your stay. Please share with your friends and family so that we can give them the same great experience as you had.

6/10 Okay

Hillary

Liked: Cleanliness, property conditions & facilities
I was taken aback when arriving to this property. I called ahead to let them know I would be late as I was traveling from out of state. I arrived a bit later than I stated and was greeted with “You’re late!” I was surprised and was already feeling down because I was in town for a funeral. The two staff members constantly talked among each other and it took awhile to get my reservation situated. After getting the keys the staff member left the desk to move their car that was parked out in front of the hotel doors when I arrived. Shockingly, the rest of the visit was good. One of the managers was very talkative and made sure everyone was fine during breakfast hours. You never know why people are in town, so please service customers with respect.
Stayed 3 nights in Apr 2024
Response from ella on 2 May 2024
Thank you so much for taking time out to give us a review. Im the talkative manager, mrs ella mathews that take pride in making sure that the guest are having a great stay. I did look into the check in process and did bring your concern to the attention of the two front desk clerks. One was in training. Please allow us another opportuniity to service you again.

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very too tier.
Stayed 1 night in Apr 2024
Response from ella on 30 Apr 2024
Thank you so much for taking the time to rate your stay. Please share your experience with your family and friends so that we may give them the same experience you received. Management and Staff

4/10 Poor

Tammilee

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
The faucet in our first room was loose and the coffee pot would not work. The general manager brought a new coffee pot and had Maintenance come to fix the sink. We left to go eat and when we came back, the sink was in pieces and it was after 8 o’clock. We were not given any information and had a toddler to get ready for bed. Our check in person helped us move into another room.
Stayed 1 night in Apr 2024
Response from ella on 27 Apr 2024
I apologize for the inconvenience and also for the faucet taking a while longer than expected. It was leaking from the bottom and I wanted to make sure it was repaired properly. Please allow us to accommodate you again in the near future.

8/10 Good

Alicia

N/a
Stayed 3 nights in Mar 2024
Response from Ella on 20 Apr 2024
Thank you for taking the time out to give us a review. We appreciate you and look forward to accommodating you again in the near future..

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Rooms were clean. Staff was friendly and attentive. There was a party taking place in the hotel and we were concerned the noise would be crazy, but we honestly never heard anything. And we were right next to it. Breakfast was perfect and easy with lots of choices. Everything was nice and clean. We didnt get to stay long, but we will definitely choose this hotel again if we end up back in the area!
Stayed 1 night in Apr 2024
Response from Ella on 15 Apr 2024
Thank you so much for taking the time to do this review. And also sharing the fact that if someone is hosting anything in the conference room, that the manager will make sure that the noise if kept to a minimum to not disturb our guest. Please share with your family and friends also

6/10 Okay

Erin

Business traveller
Liked: Cleanliness, staff & service
Coffee machine was broke in the room, which was very annoying and the ice machine on The third floor was broken as well. I left a note about the coffee machine, so hopefully it was replaced.
Stayed 1 night in Mar 2024
Response from Ella on 15 Apr 2024
Thank you for taking the time to do a review. We have switched out the coffee machine and the 3rd floor ice machine is being serviced as well….We appreciate you and look forward to accommodating you again in the near future.

6/10 Okay

Andrew

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Check in was quick, although w were greeted by a scribbled note requesting “Don’t check out room, I’ll be back” with a phone number & a bell placed beside it. After waiting a moment and then ringing the bell, a staff member popped out from around the corner. Check in was prompt but we were disappointed to learn there’s no pool any more. Our room on the 2nd floor had a dirty bathroom shower with standing water & the cover to the shower pipe had become unglued from the wall. There was partially used complimentary toiletries that had soap scum or grease covering the plastic wrapping. The AC unit and window sill above it had dried paint & texture? splattered all across the top and there were several burnt out lightbulbs. Just not a wow experience by any means. The complimentary breakfast had lots of bread options but only 1 meat & had 1 community gallon of milk left in a mini fridge (I’m assuming for the cereal station) but no milk for the kids to drink, only juices from a dispenser. Overall our stay was okay, I don’t think I would book again though because amenities are better elsewhere.
Stayed 2 nights in Apr 2024
Response from Ella on 12 Apr 2024
We apologize for the inconvenience and hope that you will allow us to make it up to you. The pool will be turned into a great seating area that im sure you will appreciate.

6/10 Okay

Warren

Internet would not connect on the 3rd floor. Had to change rooms to ground floor to be able to use the wifi
Stayed 1 night in Apr 2024
Response from ella on 7 Apr 2024
We apologize for the inconvenience with the internet. Please allow us to service you again and I hope the internet is not giving you any problems

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and customer service was great.
Stayed 1 night in Mar 2024
Response from ella on 30 Mar 2024
Thank you for allowing us to accommodate you. We appreciate your business and taking the time to do a review. Please share your experience with us to your family and friends.

8/10 Good

Melissa, Orange

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ella on 26 Mar 2024
Thank you for taking the time to share your experience. Please share with family and friends so that we may accommodate them also.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean, new
Stayed 1 night in Mar 2024
Response from ella on 14 Mar 2024
Thank you for allowing us to accommodate you. Please share your experience with family and friends. Thank you again Staff and Management

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now that it’s Comfort Inn I love it. Comfort Inn is great. I just hope it stays that way and not it go unattended like the last Inn. Will definitely be there again
Stayed 3 nights in Mar 2024
Response from Ella on 12 Mar 2024
Thank you for allowing us to accommodate you. Please share your experience with your family and friends. Apprieciate your business...Staff and Management

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff whose excellent
Stayed 2 nights in Mar 2024
Response from Ella on 12 Mar 2024
Thank you for allowing us to accommodate you. Please share your experience with your family and friends. Apprieciate your business...Staff and Management

4/10 Poor

Kevin, Spring

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Check in took too long, rooms given were not cleaned, elevator slow, breakfast was ice cold & should not even be offered. Not many other options in New Iberia. Waste of choice and money. Property has been attempted to be renovated but is sadly lacking…..
Stayed 1 night in Mar 2024
Response from ella on 11 Mar 2024
Sorry to hear that we did not meet your expectations. The property has been newly renovated.

2/10 Terrible

Ebony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from ella on 7 Mar 2024
I apologize that your stay was not as expected. Can you please reach out to me so I can speak to you regarding your concerns

10/10 Excellent

S Joy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean remodeled property with well-lit parking. Very quiet with a nice size TV for the space. They also offer free breakfast daily AND they are located near an excellent Waffle House.
Stayed 1 night in Feb 2024
Response from ella on 6 Mar 2024
Thank you for taking the time out to share your experience. Please share with your family and friends so that we can accommodate them as well. Staff and Management

6/10 Okay

Tyron

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The price was great for the room but the housekeeping needs some work, called multiple times to the front desk to have more towels brought up but no towels were ever brought up. Other than that not a bad hotel.
Stayed 3 nights in Feb 2024
Response from Ella on 23 Feb 2024
We apologize for any inconveniences you may have experienced. Thank you for taking the time out to let us know what we can improve on. Please allow us to service you again.

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 2 nights in Feb 2024
Response from Ella on 19 Feb 2024
Thank you so much for allowing us to accommodate you. We look forward to seeing you again in the near future. Please share your experience with all your friends so they will experience the great hospitality we aim to provide.

10/10 Excellent

WENDY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Ella on 19 Feb 2024
Thank you so much for allowing us to accommodate you. We look forward to seeing you again in the near future. Please share your experience with all your friends so they will experience the great hospitality we aim to provide.

10/10 Excellent

Skyla

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ella on 19 Feb 2024
Thank you so much for allowing us to accommodate you. We look forward to seeing you again in the near future. Please share your experience with all your friends so they will experience the great hospitality we aim to provide.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the hotel was amazing. The front desk was extremely helpful and kind!
Stayed 2 nights in Feb 2024
Response from Ella on 18 Feb 2024
Thank you so much for allowing us to accommodate you. We look forward to seeing you again in the near future. Please share your experience with all your friends so they will experience the great hospitality we aim to provide.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We ejoyed our stay, the only say i can say needs improvement would be the shower the shower head is so high and the water really doesn't get to hot. The ladies there were very friendly.
Stayed 2 nights in Feb 2024
Response from Ella on 17 Feb 2024
Thank you for allowing us to accommodate you. We look forward to seeing you again in the near future. Please spread the news to all your friends and family. Manager and Staff

10/10 Excellent

Jephon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area right off hwy 90 for a good price. It’s a Newly remodeled hotel.
Stayed 2 nights in Feb 2024
Response from Ella on 15 Feb 2024
Thank you for allowing us to accommodate you. we look forward to your next visit...Manager and Staff

4/10 Poor

bradley

Liked: Cleanliness
Disliked: Staff & service
They required a cash deposit for the room of $100, who just has that much cash on them? just a heads up.
Response from Ella on 12 Feb 2024
Mr Bradley, I apologize for the deposit that is required for all the third party reservations. We have to have some form of payment also for the incidentals that is usually held on a guest credit card when the guest pays cash. The deposit is returned at check out. Please allow us to accommodate you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from ella on 5 Feb 2024
Thank you for allowing us to accommodate you. I hope your next stay will be a 10 out of 10. Please feel free to contact me so that i can discuss if their was anything I could have done to make it better.

8/10 Good

Aundrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a very good breakfast
The breakfast (eggs) was horrible.
Stayed 2 nights in Feb 2024
Response from ella on 5 Feb 2024
Thank you for allowing us to accommodate you. Please feel free to reach out to me to let me know if their is anything I could have done better to make your stay a 10 out of 10

2/10 Terrible

Donovan

Stayed 2 nights in Jan 2024
Response from Ella on 31 Jan 2024
We apologize for any inconvenience you may have encountered. Regrettably, we had to charge you for the damages to the room.

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel!
The overall stay was great, the hotel was clean, staff was frindly, room was comfy minu the fridge not working well. My biggest issue, which was partly my fault, was that on check in i ran my card and it said approved and then wanted me to run it again. I told the lady that it already approved my card and she told me to run it again. Against my better judgement I did and was charged twice for the room and was told I would not be able to get a refund until I checked out. Other than that and the fridge, the stay was great.
Stayed 2 nights in Jan 2024
Response from ella on 30 Jan 2024
Mr Eric we apologize for any inconvenience. The issue with the cc terminal was brought to our attention by my front desk clerk. I did call the Support Line and it was definitely an issue which they have resolved. Thank you for allowing us to accommodate you and we look forward to your next visit

10/10 Excellent

Walter

Stayed 1 night in Jan 2024
Response from ella on 30 Jan 2024
Thank you for taking time out to give us your input. We appreciate your business and look forward to your next visit with us.

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was fresh clean and updated very well
Stayed 1 night in Jan 2024
Response from ella on 24 Jan 2024
Thank you for allowing us to accommodate you. We appreciate your feedback and look forward to your future stays with us.

10/10 Excellent

Rashonda

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Transitions
Stayed 1 night in Jan 2024
Response from ella on 24 Jan 2024
Thank you for allowing us to accommodate you. We appreciate your feedback and look forward to your future stays with us.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and comfy beds. Breakfast bar was under stocked.
Stayed 4 nights in Dec 2023
Response from ella on 24 Jan 2024
Thank you for allowing us to accommodate you. We appreciate your feedback and look forward to your future stays with us.

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas visit
The stay was good. The rooms were spacious and clean. The people at the desk were very friendly and accommodating. The only thing I would change is to make the bathroom vent less noisy. We will stay here again.
Stayed 4 nights in Dec 2023
Response from ella on 1 Jan 2024
Thank you for allowing us to accommodate you. We look forward to your next visit with us. Happy New Year.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from ella on 22 Dec 2023
Thank you for allowing us to accommodate you. We look forward to seeing you again in the near future.

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Très propre , et confortable
Stayed 1 night in May 2024
Response from ella on 11 May 2024
Thank you for taking the time out to give us a great review. We appreciate your business and look forward to your next stay. Please share with your family and friends so that we can give them the same great hospitality.

10/10 Excellent

Corinne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sejour
Stayed 1 night in Feb 2024
Response from ella on 12 Feb 2024
Thank you for allowing us to accommodate you. We look forward to your next visit with us.