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Reviews of Natural Bridge Hotel, Trademark Collection by Wyndham

3 out of 5
Natural Bridge Hotel, Trademark Collection by Wyndham
15 Appledore Ln, Natural Bridge, VA

Reviews

7.2

Good

Rating 10 - Excellent. 282 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 204 out of 1001 reviews" "
Rating 4 - Poor. 148 out of 1001 reviews" "
Rating 2 - Terrible. 87 out of 1001 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michael, Peterborough

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Quiet area with easy access to the natural bridge ( which is kinda neat but over priced ). A 1/2 hour attraction. The tavern on the main floor is decent and you can eat outside on the patio with your dog. I would stay again when traveling, but mostly because it is a quiet safe area and they take dogs.
Stayed 1 night in May 2024

4/10 Poor

Deborah

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel needs a lot of updates. Only real thing we enjoyed was the Fox Bar staff was friendly and food was good.
Stayed 2 nights in May 2024
Response from Natural Bridge Hotel on 27 May 2024
Thank you for your review, we are renovating our hotel daily and appreciate our guests feedback. We hope you will return and enjoy our updates as they are happening.

4/10 Poor

Marcy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Natural Bridge Hotel on 27 May 2024
Thank you for your review, we are renovating our hotel daily and appreciate our guests feedback. We hope you will return and enjoy our updates as they are happening.

8/10 Good

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay for a night. Close to natural bridge park.
Stayed 1 night in May 2024
Response from Natural Bridge Hotel on 24 May 2024
Thank you for your review, we appreciate your business and hope you will return to stay with us.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Natural Bridge Hotel on 24 May 2024
Thank you for your review, we appreciate your business and hope you will return to stay with us.

10/10 Excellent

NORBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as good as I would hope for in an Historical Hotel. I am a critical customer and had zero complaints.
Stayed 3 nights in May 2024
Response from Natural Bridge Hotel on 20 May 2024
Thank you for your review, we are so happy you enjoyed your stay and look forward to your visit again.

8/10 Good

Castro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 stars
Stayed 2 nights in May 2024
Response from Natural Bridge Hotel on 20 May 2024
Thank you for your review, we are so happy you enjoyed your stay and look forward to your visit again.

6/10 Okay

tracy

Travelled with group
Property is in good shape. Staff agreeable and friendly. Front desk system needs some attention as it concerns their ability to make room related changesThe dining has very limited hours,and was of poor quality and portions.
Stayed 1 night in May 2024
Response from Natural Bridge Hotel on 20 May 2024
Thank you for your review, we are so happy you enjoyed your stay and look forward to your visit again. We are not allowed to make changes to third party bookings that have been prepaid. Please talk with Expedia about your concerns.

2/10 Terrible

JOANNA, Columbia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay. At this location
Stayed 2 nights in May 2024
Response from Natural Bridge Hotel on 17 May 2024
I'm confused? You cancelled your reservation why a 1 out of 5 if you did not stay?

8/10 Good

Katrina

Stayed 2 nights in May 2024
Response from Natural Bridge Hotel on 17 May 2024
Thank you for your review, we take all guests feedback seriously and appreciate you taking your time.

10/10 Excellent

Odalys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Needs a little renovation the lobby.
Stayed 2 nights in May 2024
Response from Natural Bridge Hotel on 16 May 2024
Thank you for your review, we appreciate your business.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
It's an older hotel that has a lot of charm. Staff was wonderful!
Stayed 3 nights in May 2024
Response from Natural Bridge Hotel on 14 May 2024
Thank you for your review, it is truly appreciated more than you know. We are working hard to improve our facilities for our guests to enjoy their stay and enjoy the feedback.

8/10 Good

Adenilson

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful place
Stayed 2 nights in May 2024
Response from Natural Bridge Hotel on 14 May 2024
Thank you for your review, it is truly appreciated more than you know. We are working hard to improve our facilities for our guests to enjoy their stay and enjoy the feedback.

10/10 Excellent

tracy

Travelled with partner
Great staff and nice rooms adjacent to the Natural Bridge Park
Stayed 1 night in May 2024
Response from Natural Bridge Hotel on 14 May 2024
Thank you for your review, it is truly appreciated more than you know. We are working hard to improve our facilities for our guests to enjoy their stay and enjoy the feedback.

10/10 Excellent

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand old property…that matches the location and history it represents! Beautiful architecture!
Stayed 2 nights in May 2024
Response from Natural Bridge Hotel on 11 May 2024
Thank you for your review, We hope you will come see us again.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice, clean and newly remodeled.
Stayed 1 night in May 2024
Response from Natural Bridge Hotel on 10 May 2024
Thank you for your review, we are working hard to update and repair our Historic Hotel and we appreciate our guests!

4/10 Poor

W. Peter

Travelled with family
Disliked: Property conditions & facilities
Breakfast buffet was insufficient in quality and substance. room was never cleaned during a 5 day stay. I emptied my own trash and had to go to the lobby to otain clean towels and soap and shampoo. Room itself was poorly maintained with marks on the walls and floors.
Stayed 2 nights in Apr 2024
Response from Natural Bridge Hotel on 5 May 2024
Good morning, Thank you for your review. We apologize you did not receive the quality of service you needed. I see you stayed in our Historic Veranda under two separate reservations from the 19th through the 23rd. We will check the rooms to make sure our Cleaning Service Policy is posted as we provide refresh service upon request every three days, and after 5pm we ask you come to the front desk for any items you may need. I am glad the front desk was able to assist you and we hope you will return as we will be making upgrades to our Historic Veranda soon.

10/10 Excellent

loraine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful in obtaining directions to area attractions. Older property, being renovated. I liked the historical artifacts in the lobby. Parking can be an issue, especially with big groups for conventions. It would be nice to have a restaurant open for lunch.
Stayed 2 nights in Apr 2024
Response from Natural Bridge Hotel on 5 May 2024
Good morning, Thank you for your review and we hope you will return to see us. We are working on opening for lunch down at our old brewery and hope to have that going by Mid June. We hope you will come back to see the progress we will be making over the next year. Because of feedback from guests like yourself we want to make improvements and make this Historic Hotel the best in Southwest Virginia.

8/10 Good

William

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property needs to be renovated
Stayed 1 night in Apr 2024
Response from Natural Bridge Hotel on 24 Apr 2024
Thank you for your review, we are currently in the process of renovations on the hotel. We hope you will come back when they are completed to enjoy updates.

10/10 Excellent

W. Peter

Liked: Cleanliness, staff & service, amenities
Was disappointed in service of room. Not attended to until 5th day of stay. Had to ask front desk for soap, towels and trash bags to empty trash from room. Shared info with front desk and was told hotel is busy and many tourists. Not an appropriate response. I'm a tourist from another country and paid for my stay. Disappointed. Hope it doesn't happen to other guests.
Stayed 1 night in Apr 2024
Response from Natural Bridge Hotel on 24 Apr 2024
Thank you for your review, stayover service is something we do upon request on the third day of stay. We apologize for not meeting your standards.

4/10 Poor

Tamela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were given a room outside of the main building. I guess a cottage room. The room had a smell, the bathtub was clogged when you took a shower, the water was not hot and the ceiling looked liked it had been patched and painted over ten thousand times. The blinds were torn and there were no curtains at the windows. Our room was horrible and we will never stay there again!
Stayed 2 nights in Apr 2024
Response from Natural Bridge Hotel on 20 Apr 2024
Good morning, I see you were booked through Expedia in our veranda section of the hotel. This is the original part of the Historic Hotel and apologize if it did not meet your standards. We have inspected the room you stayed in and are in the process of renovating multiple sections of our hotel inside and out. We will be making changes to that section as well and take your constructive criticism into account when planning these renovations. We hope you will come back and enjoy them when completed.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not realize the Hotel was right at the entrance to the gorge. It was very convenient. We were there off season, but staff and dining was taken care of
Stayed 1 night in Apr 2024
Response from Natural Bridge Hotel on 20 Apr 2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely hotel. Showing its age a little. For older and/or infirm guests, an elevator would be helpful, or at least a bellhop to carry one's bags. But the staff are great, the location is fantastic, the restaurant/pub serves good meals, the rooms are comfortable (windows that actually open!). It's a 4/5 for me.
Stayed 1 night in Apr 2024
Response from Natural Bridge Hotel on 20 Apr 2024
Thank you for your review, we look forward to your next stay.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very courteous and professional; especially the evening staff. We loved the ease with walking to the natural Bridge State Park.
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 20 Apr 2024
Thank you for your review, we look forward to your next stay.

10/10 Excellent

Karen, Glenelg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 20 Apr 2024
Thank you for your review, we look forward to your stay again.

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly! The food was good and the waitress was very nice! The room is outdated. The towels need to be replaced they are old!
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 28 Mar 2024
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
I traveled with my husband and 2 kids. We enjoyed our stay at the hotel, although it is clearly an older building it was still very cozy amd quiet during our stay. Our room offered amazing views of the mountains and was conveniently located within walking distance of the natural bridge. The staff was also very friendly during our stay. I wouldnt recommend the breakfast buffet, as it is expensive for what it is.
Stayed 3 nights in Mar 2024
Response from Natural Bridge Hotel on 28 Mar 2024
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and attentive. The location to Natural Bridge State Park was amazing. Nice quiet historic hotel!
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 28 Mar 2024
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Hotel lobby and restaurants are great. Might be time to update the guest rooms. The natural bridge is awesome.
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 28 Mar 2024
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 28 Mar 2024
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

4/10 Poor

Elias, Hyattsville

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
We were looking forward to our stay however when it was time to rest my wife noticed an odd smell on our bed and pillows, but we were sto that we didn’t check what it was until the morning, came to find out, our sheets were dirty and pillow cases had not been changed. I politely reported to the hotel staff and requested new sheets and pillows. I was told no problem, we will take care of it. came back to the rolm that afternoon to find out no one had been in our room so I called and asked again and got the same response that someone would take care of it. We went out for dinner and when we came back to our room, nothing again. At this point I was upset however I called the front desk again and was told house keeping staff is gone for the day but they would do what they could to get us some new sheets and pillows. Got a call back and was told all they had was clean pillow cases because hotel was full. I do appreciate what the night agent did but we had to sleep on dirty sheets. WhenI checked out the hotel gave me about $60.00 credit which I didn’t ask and don’t think it was enough for making someone sleep in a dirty bed. I felt ignored and would not return again nor recommend.
Stayed 2 nights in Mar 2024
Response from Natural Bridge Hotel on 24 Apr 2024
Thank you for your review, we are currently in the process of renovations on the hotel. We hope you will come back when they are completed to enjoy updates.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful environment!
Stayed 2 nights in Mar 2024
Response from Natural Bridge Hotel on 24 Mar 2024
Thank you for you review, we appreciate your business and look forward to your return.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's beautiful, comfortable and rreasonable
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 24 Mar 2024
Thank you for you review, we appreciate your business and look forward to your return.

4/10 Poor

Tugba

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Two people at front desk when we checked in, man was on the phone, lady didn't even acknowledge us. Hotel is really old, not updated, food in the restaurant was absolutely terrible. Our steaks and mashed potatoes must have been microwaved because they were inedible.
Stayed 1 night in Feb 2024
Response from Natural Bridge Hotel on 20 Feb 2024
We apologize, if we could have the correct name on the reservations so that we may see if there is anything we can do. Thank you

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time here. We visited the natural bridge caverns, and the park across the way. It was very close to both places. The staff was friendly, attentive and gave great recommendations for places to visit and eat close by. The bar staff was friendly and made great cocktails as well. The bed was comfortable and the room was quiet. I forgot my hairdryer but they had one in the room and also had extra amenities at the desk that we forgot like toothpaste. We will definitely book this place again for a weekend getaway.
Stayed 1 night in Feb 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you Kim for your review and we look forward to seeing you again soon.

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review, we look forward to serving you again

10/10 Excellent

norm

Travelled with partner
Liked: Cleanliness, staff & service
We stopped here overnight on our way to FL. Check-in was a breeze and the staff were extremely friendly. We appreciated being able to eat on the property and the hotel’s access to Natural Bridge State Park.
Stayed 1 night in Feb 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you so much Norm for your positive review, we strive to make you feel welcome and your experience a pleasant one. We hope to see you soon.

10/10 Excellent

Toby

Stayed 1 night in Feb 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for the review Toby, we hope you will come visit us again soon.

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very professional and helpful. The room was spacious. Great location lots to see. Highly recommend for a weekend visit. The Natural Bridge was beautiful. We went on a couple of hikes including Blue Ridge trail.
Stayed 2 nights in Feb 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you Julie for your great Review, we hope you will come see us again and enjoy one of our new ptac rooms where you can adjust your own room temperature conveniently.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review Angela we hope you will come see us again.

6/10 Okay

Adriana

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review Adriana, we hope to see you again in the Spring/Summer months.

4/10 Poor

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was historic, but still more run down than expected. Cable was out in room, and you could not regulate room temperature. It was uncomfortably hot and windows couldnt be opened. Beds were very comfortable. Staff was very nice, especially front desk.
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 9 Mar 2024
Thank you for your review, we hope you will return this summer to experience our new units in each individual room to control your temperature. All cable/internet issues have been resolved. We look forward to your return.

4/10 Poor

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Not satisfied
We were put in handicap room with no tub.girl that checked me in asked if thats what i wanted and i said no but we were still put in there.Our room had a fowl odor to it and the heat wasnt working that good and was loud which made it hard to sleep.will not stay there again unless its a free stay
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review Christina, We had recently installed a new unit for heating and air in your room and apologize if you were unable to enjoy it. Please come again in the Spring and let Expedia know you do not want a handicap room and we will most definitely accommodate.

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 10 Feb 2024
Thank you for your review and please come stay again soon.

2/10 Terrible

Judy

Disliked: Cleanliness, staff & service, property conditions & facilities
Most of the hotel did not have heat. Our room was 55 degrees and they gave us a space heater. The phones didn't work in our room and we had to keep going downstairs to try and sort through this issue. We finally moved late at night. Poorly managed. Very unhappy staff, just unfortunate. Cannot recommend.
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review Judy, I hope Expedia was able to help you with your refund and you will come visit us in the Summer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel
Beautiful hotel and location. Reserved a king, but upon check in, we were disappointed to be told that only doubles were available. Red Fox Tavern was open until 10 and service was great. Beer selection was nice and included several local labels. Ordered shrimp basket and fish and chips; dinners were average. Beds were very comfortable, but the rooms were cold. Hot popcorn cart and roaring fire in the lobby were nice amenities. Son tells us that breakfast was quite nice. May we suggest installing an electric vehicle unit in parking lot?
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review, we hope you will come see us again soon and we will look into the electric vehicle units for the future.

8/10 Good

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 10 Feb 2024
Thank you for staying with us and the review

8/10 Good

Suzanne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 10 Feb 2024
Thank you for staying with us and your review

6/10 Okay

Robert

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review Robert and we hope to see you again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your Review Kevin, we hope you will come see us again soon.