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Reviews of Stardust Inn

2 out of 5
Stardust Inn
1700 East Plaza Blvd., National City, CA

Reviews

4.4
Rating 10 - Excellent. 13 out of 136 reviews" "
Rating 8 - Good. 12 out of 136 reviews" "
Rating 6 - Okay. 22 out of 136 reviews" "
Rating 4 - Poor. 26 out of 136 reviews" "
Rating 2 - Terrible. 63 out of 136 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the who just don’t really care anything.
Room was not clean, still kind of dusty. Bed wasn’t changed after previous customer, there were some hair still on the pillows and blanket.
Stayed 1 night in Dec 2023

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute devastatingly alarming worst choice hotel
Stayed 1 night in Sep 2023

2/10 Terrible

Rayan

Disliked: Cleanliness, staff & service, property conditions & facilities
They charge extra
Stayed 1 night in Aug 2023

2/10 Terrible

Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Conrado, San Diego

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service, very late room deliery, very dirty exterior, very dirty interior, A/C very dirty-smell fongus, shower courtain with fungus black areas...........
Stayed 1 night in Jul 2023

2/10 Terrible

Lauren

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Our AC was not working whatsoever. The fridge was not cold but apparently we as guests had to plug it in and turn it on ourselves. We called to ask to switch rooms because it was hot and uncomfortable due to the AC and the lady on site told us it should be working and came to check on it. Tried saying it was on the wrong settings and that it would work soon. Never did. Ironically we got comfort from opening a window. Absolutely overpriced and run down. Half of the amenities that are advertised, do not even work!
Stayed 1 night in Jul 2023

2/10 Terrible

Jocelyne

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Prejudice property.
Stayed 1 night in Jun 2023
Response from mike on 17 June 2023
Thank you so much

8/10 Good

Alejandro

Stayed 1 night in Jun 2023
Response from mike on 17 June 2023
Thank you we will see you soon

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I made reservations on line, not being familiar with the area. I feel the internet poorly represented the actual location and accommodations.
Stayed 1 night in May 2023
Response from Mike on 12 June 2023
Soory we can not do anthing in that case

2/10 Terrible

Ruben

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Jonathan

Over night front desk lady was horrible.
Horrible custumer service.
Stayed 1 night in Feb 2023

2/10 Terrible

Shayna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water was yellow when i turned on the tub . The fridge didnt work and food went bad. There was a roach inside the tub and very dirty bathroom
Stayed 1 night in Feb 2023

2/10 Terrible

Fetrix

Stayed 2 nights in Oct 2022

6/10 Okay

Darren

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Jaime

Stayed 1 night in Sep 2022

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Pedro

Stayed 1 night in Aug 2022

2/10 Terrible

matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very dirty, AC was not on and didn't work well enough to cool the room efficiently. Staff unfriendly and unprofessional.
Stayed 1 night in Jul 2022
Response from Ron on 6 Aug 2022
We're sorry we could not meet your expectations. Thank you for being our guest and sharing your feedback

4/10 Poor

Anthony

Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaning fee for dirty rooms
Stayed 1 night in Mar 2022

10/10 Excellent

Charlie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Motel for the price. Clean guestrooms. Friendly & Professional staff. Microwave & Refrigerator in rooms. High open beam ceilings on the second floor. Everything was as expected.
Stayed 1 night in Mar 2022
Response from Mike on 9 Mar 2022
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.

2/10 Terrible

Ethan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely outdated. Charges transaction fee for the deposit and to refund the deposit. Have to give clerk PIN number because apparently card machine doesn’t reach the desk no option for apple/phone payments. Rooms unsanitary from the bathrooms to the remote controller. Sleep in your car and save the money if no other hotels are available. Don’t waste your time or money on this hotel
Stayed 1 night in Mar 2022
Response from Ron on 5 Mar 2022
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Ron on 26 Feb 2022
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.

2/10 Terrible

Marcos

Stayed 1 night in Feb 2022

4/10 Poor

Luis

Disliked: Staff & service, amenities, property conditions & facilities
I arrived and it was raining. The desk lady was rood and looked like she didn’t want to help me with my reservation. I waited in the cold while being wet with rain water for about 15-20 minutes while she “verified” it was me. I felt like I was an annoyance to her for getting a room. They place a $100 deposit, which I understand… but at check-out I requested an inspection of the room because I live 7 hours away and don’t like surprises. The guy who helped me refused to check the room because it was “housekeeper job”. Just hope I get my deposit back and they don’t try to pull some funny $hit. 👎 I would have rather paid a little more for better service, but rooms were scarce, it was Christmas.
Stayed 1 night in Dec 2021
Response from Ron on 4 Jan 2022
Up on you arrived we did not recived your booking from Hotel.comso how can you give you room. Also my desk clark do not Ck the rooms that's housekeeoer job that's way we have sing all Deposit will be refund after 10.00 AM

8/10 Good

Maryhelen

Travelled with partner
Liked: Property conditions & facilities
.
Stayed 3 nights in Nov 2021
Response from Ron on 28 Nov 2021
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Ron on 28 Nov 2021
This review made our day! Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

Ces

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Ron on 28 Nov 2021
Thank you so much. I hope we will see you again.

4/10 Poor

Lark

Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Charged $17 vs 10 dollars "resort fee" and $100 Security deposit. There was a cockroach on my bed as soon as I opened the bed spread. There was some interesting actors sleeping next door that look like they reside there. no toilet paper I would not stay here again.
Stayed 1 night in Jul 2021
Response from Ron on 4 Aug 2021
Sorry to hear about your stay. We try and do our best and do change bedding daily with clean sheets. Please come to front desk if you are missing anything. Labor shortage can sometimes be a challenge with housekeeping.

4/10 Poor

Serenah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Ron on 29 June 2021
Thank you feed back.

6/10 Okay

Verified traveller

Travelled with family
The place was dusty. It seemed like it hadn’t been clean for a couple weeks. The location itself felt unsafe. The images provided seemed to be a better, safer, cleaner place but in reality wasn’t the case. Had to leave after the first night bright in early.
Stayed 2 nights in Jun 2021
Response from Mike on 15 June 2021
Sorry we do not responds to the reviews if there is no Name.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was looking for a last minute stay before ridiculous rates on memorial day. Hotel manager has been working there for 27 years, the room looked somewhat appealing online. When arriving you could see that this place should’ve been a junkyard.
Stayed 1 night in May 2021
Response from Ron on 6 June 2021
Thank you for you feed back. What you have see on Web side we have provide same room we don't have deferent room as you have mention. Thank you

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
I was bitten by bed bugs . Very horrible
Stayed 1 night in Apr 2021
Response from Mike on 21 May 2021
Thank you for your feedback. But we DO NOT GIVE FREE ROOMS.

6/10 Okay

Ahsaki

Liked: Cleanliness
Disliked: Room comfort
The bed was not good, they need to improve on that and their hospitality.
Stayed 1 night in May 2021
Response from Ron on 19 May 2021
We appreciate all feedback, positive or negative. This helps us make any necessary improvements to our guest's stay. Thank you for your business.

6/10 Okay

Monica

Stayed 1 night in May 2021
Response from Ron on 18 May 2021
Dear, Monica We are thankful to you that you stayed with us.

6/10 Okay

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Mike on 7 May 2021
We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Ron on 29 Mar 2021
Thank you for being our guest. Customer satisfaction is important to us, so we're sorry that your stay was unsatisfactory. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The dusty star
This place was disgusting you walk into gnats flying in your face the bathroom window was boarded up, the towels were totally used the refrigerator was unplugged but before I can't even open it to plug it in it had a weird smell coming from it so I just didn't there were no smoke detectors or carbon monoxide detectors in the room. The AC had might as well not even existed there were people smoking dope out in the open this place just needs to be shut down
Stayed 1 night in Oct 2020
Response from Ron on 16 Oct 2020
First of all THANK YOU FOR THE GRAT REVIEW. As you and Hotel.com knows that you DID NOT STAY AT OVER HOTEL because you did not had $ 100.00 incident deposit the we are require you want use some one credit card witch we do not take. We did cancel your booking and give you your money but your still not happy seems like you want something for nothing.

4/10 Poor

Daisy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Ron on 15 Sept 2020
Thank you for taking you time and give us a fore star review.

2/10 Terrible

Hugo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible worse experience in my life
They were trying to upcharge me for every little thing. This place is ultimately NOT RECOMMENDABLE. DO NOT GO INTO THIS HOTEL The person was completely rude a s i think she was racist. Ultimately do not try to come here, you have been warned!
Stayed 1 night in Aug 2020
Response from Mike on 12 Sept 2020
As you know when you make booking it dose say we do charge $100.00 incident deposit if you have miss that we can not help you. But thank you for taking you time for the review. God bless you

6/10 Okay

Edward

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No visitors
A bit rundown, when I asked about the wifi was told it has been out for 2 months. The no visitors policy is ridiculous, my friend came to see me the clerk chased her down and was telling me from the ground floor no visitors, I won't be staying here again.
Stayed 1 night in Aug 2020
Response from Mike on 12 Sept 2020
First thank you for taking you time also thank you for let other peoples " YOU CAN NOT DO PARTY AT THIS HOTEL. You have pick wrong Hotel to do do you Party.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ron on 27 Aug 2020
thank you

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nice room
Stayed 1 night in Aug 2020
Response from Ron on 7 Aug 2020
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and your support during the COVID-19 pandemic. Your recommendation is appreciated, and we look forward to welcoming you again

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s okay
Stayed 1 night in Jun 2020
Response from Ron on 21 June 2020
Thank you for taking time to leave your feedback. We appreciated your feedback. We are delighted to hear that you value the efforts we have put towards creating your stay wonderful and comfortable.I highly appreciate your kind words. Thank you for staying at Stardust Inn National City

4/10 Poor

Jennifer

Disliked: Property conditions & facilities
Not the greatest
The room had no microwave. No refrigerator. The towels were hand towels. And to be honest, it was kind of spooky.
Stayed 1 night in Mar 2020
Response from Ron on 26 Mar 2020
We apologize we were unable to meet all of your expectations.

8/10 Good

Celestina

Liked: Staff & service
Stayed 1 night in Mar 2020
Response from Mike on 10 Mar 2020
Thank you for choosing to stay with the Stardust Inn National City. It was a pleasure hosting you and we look forward to your next visit.

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
AMILITARYMAN
First time in the area with a new unit. Had no idea where to stay so I checked online and this place had the best of the worst reviews, so I gave it a try. Definitely not worth the money. And a $10.00 cleaning fee on top. Thank God I’m use to cool showers. Would only stay there again if I had no choice.
Stayed 1 night in Nov 2019
Response from Ron on 16 Nov 2019
Dear,Guest Thank you for your recent stay, we appreciate your point of view and we will work on it.

2/10 Terrible

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ron on 5 Sept 2019
Dear Mr: Ricardo as you know when you make booking and name you provide in booking and ID has to to match if it's not matching how can we give you room. I an sorry for inconvenience.