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Reviews of Ruby Lilly Hotel Munich

Ruby Lilly Hotel Munich
Dachauer Straße 37, Munich

Reviews

8.8

Excellent

Rating 10 - Excellent. 383 out of 722 reviews" "
Rating 8 - Good. 242 out of 722 reviews" "
Rating 6 - Okay. 61 out of 722 reviews" "
Rating 4 - Poor. 20 out of 722 reviews" "
Rating 2 - Terrible. 16 out of 722 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne, TURNERS BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very upmarket bar and spacious rooms with extras like a bluetooth speaker which sounded great, and marshall amp. Lovely helpful staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard

Stayed 2 nights in Mar 2024

10/10 Excellent

Leon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, had a very nice stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small funky hotel
Excellent small boutique hotel close the bahnhoff. If you are over the chain hotels and want somewhere funky, Ruby is a good option to consider
Stayed 1 night in Jan 2024

4/10 Poor

Hossein

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t clean the room
Stayed 4 nights in Dec 2023
Response from Ruby Lilly Team on 3 Jan 2024
Hey Hossein, thanks for taking the time to review your stay with us. It is very important for us that our guests feel comfortable with us, which is why we also attach great importance to cleanliness in all our hotels. To support our environment, we do offer our guests to opt-in for our Green Option – less frequent cleaning in exchange for a little perk. It seems that this option might have been chosen by you during the check-in through the tablet. Next time you stay at one of our Ruby hotels, just ask a host for assistance if you're not happy with the cleaning of your room. They will be glad to find a solution for you. We hope you'll stay with us soon again. Your Ruby Lilly Team

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place for a long stay. However, the towels are looking a little worn. Think that’s a detail that could be improved upon 😎
Stayed 10 nights in Dec 2023

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness
Upon arrival at 9 PM, reservation desk personnel said they couldn't find records of my reservation (prepaid through Expedia and confirmed by email 2 days before arrival). I presented paper receipts showing dates and prepayment. Staff said hotel was full, but we could have overnight accommodation in room for handicapped guests adjacent to lobby/bar. The next morning hotel staff acknowledged that my prepaid reservation for 4 nights was valid and offered to move us to an upgraded room for the rest of stay. We were happy with upgraded room and hotel services thereafter. First night was distressing experience; handicapped room was unsatisfactory in many ways.

10/10 Excellent

Joris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with nice vibe and perfect staff. I would come back! Location is excellent for visiting every part of the city.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for main train station, tram outside, walking distance to main attractions. I took the castles tour and the bus stop was only a 15 minutes walk from the hotel. City Hop On Hop Off Tours are only 10 minutes walk, easy to find. Nice restaurants in the area, especially Casa Nostra if you like Italian. Staff are extremely friendly and helpful. The bar is funky and modern as are the rooms. Everything was spotless. Free tea /coffee stations with vending machine on all floors. Luggage drop off was available too at no extra cost. I would highly recommend the Ruby Lily Hotel Munich and would come back again.
Stayed 5 nights in Oct 2023

10/10 Excellent

Leslie

Stayed 1 night in Oct 2023

8/10 Good

nina

Stayed 3 nights in Oct 2023

10/10 Excellent

Nathan

No complaint
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cool place to stay close to the centre and main train station. Great room with some really nice touches, simple and easy to check in and a nice environment to base yourself from
Stayed 2 nights in Oct 2023

10/10 Excellent

Howard

Wonderful hotel, very helpful staff, great breakfast and bar. Enjoyed the bottomless cappuccinos in the morning.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top hotel, excellent location. Would recommend.
Stayed 1 night in Sep 2023

8/10 Good

Napalai

Stayed 5 nights in Sep 2023

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are very helpful and the building is in very good condition.
Stayed 3 nights in Sep 2023

10/10 Excellent

Cosmin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Close to central station. Nice hotel with nice stuff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sophee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe from as soon as I walked in!
Stayed 1 night in Aug 2023

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Allyson

Stayed 4 nights in Jul 2023

8/10 Good

Chiu Hon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean but a bit too small
Stayed 2 nights in Jun 2023

2/10 Terrible

Yehia

Stayed 3 nights in May 2023

10/10 Excellent

Claire C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish bright hotel near the museum quarter in Munich
Stayed 1 night in Apr 2023

6/10 Okay

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure you get a room not facing the street, I was on floor 5 could hear traffic and people all night long. The room was good, staff very helpful and friendly.
Stayed 3 nights in Mar 2023
Response from Ruby Lilly Team on 10 Apr 2023
Hey Janice, thanks for taking the time to review your stay with us. Part of our Lean Luxury philosophy is all about offering friendly, down-to-earth service, so we're delighted to hear that our hosts in Munich made your trip memorable. We'll be sure to pass on your message to the team. We're sorry to hear that you had a restless night during your stay with us. While all of our rooms have high-quality sound insulation, it's often quieter on the courtyard site. Next time you stay, just add a note to your booking and we'll do our best to find you a room in a more peaceful part of the hotel. We hope you'll give us another chance some time.Your Ruby Lilly Team

10/10 Excellent

Harold

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in one of their larger rooms, which would be a fine place for a couple to stay.
Stayed 7 nights in Feb 2023

10/10 Excellent

YARON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

YARON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great service and location
Stayed 1 night in Jan 2023

10/10 Excellent

Damien Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating

8/10 Good

Jens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good except bad seating in room. Just a metal bench to sit on. Quite uncomfortable for working.
Stayed 7 nights in Nov 2022

10/10 Excellent

gledson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall wonderful!
Stayed 7 nights in Sep 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022

10/10 Excellent

Irene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Ruby Lilly Hotel. Friendly and helpful staff, clean, modern, comfortable rooms, fabulous terrace on the 7th floor (the floor we stayed on). We booked a "Lovely room", which was fairly spacious and attractive. We were on the street side, so opening the window wasn't an option; but otherwise quiet and pleasant. The room could do with a dresser or somewhere to put necessities if staying more than one night, other than the small cupboard for hanging a few clothing items which would suffice for a single traveller, but not ideal for 2 people. We were there 5 nights and lived out of our suitcases. But otherwise, no complaints. We would stay there again.
Stayed 3 nights in Sep 2022

4/10 Poor

carola

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Disapointing stay
My second stay at Ruby Lily and was left very unimpressed. It appears to me that the service revolves around having as little staff as possible at hand, while pretending that it's about efficiency and being eco-friendly. I felt that the customer is not a priority. Rooms are tiny and there are better places in Munich for the same price
Stayed 1 night in Sep 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location steps away from public transportation. Room was nice-especially the bathroom and shower-modern and the soap/ shampoo amenities were a nice addition.
Stayed 2 nights in Sep 2022

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Contemporary setting, young cool vibe in the cocktail bar. Lots to choose from the breakfast buffet.
Stayed 2 nights in Sep 2022

10/10 Excellent

Hans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esteban was amazing and courteous
Stayed 3 nights in Sep 2022

10/10 Excellent

Lingxue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel with cool design .Walking distance to central station. There is no fridge in the room but has everything we need : bed and shower. Clean.
Stayed 1 night in Aug 2022

2/10 Terrible

norman

Stayed 1 night in Jul 2022

10/10 Excellent

Brieanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bery unqiue rooms nice and close to train station!
Stayed 3 nights in Jul 2022

10/10 Excellent

Jesper

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and breakfast.
Stayed 2 nights in Jun 2022

10/10 Excellent

Melinda Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole vibe. Great place to stay!
Stayed 2 nights in Jun 2022

10/10 Excellent

Jasem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd stay
Second time I am staying here and loving it
Stayed 1 night in Jun 2022

10/10 Excellent

Melissa

Stayed 3 nights in Jun 2022

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Young & Uncomplicated
Pleasant stay at the hotel, where check-in and check-out is very simplified and digital = less effort for the people staying there. The hotel had a very good smell in the air from the bar up to our rooms - nice air freshner! Rooms were big enough and clean. Shower and toilet in a small space, but very well used. Bed was comfortable. The only small downside, was that the door bounced each time the other doors were shut..which we heard especially in the morning when the rooms were cleaned. I would recommend this hotel for sure!
Stayed 1 night in Jun 2022

10/10 Excellent

YARON

Stayed 4 nights in Apr 2022

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Stay
It was vey nice to stay in this cozy hotel
Stayed 2 nights in Mar 2022

2/10 Terrible

Domenic

Stayed 3 nights in Mar 2022

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ruby Lilly chain of hotels are amazing. Strongly recommend it to everyone. No language barrier, easy access to places. great staff and amenities. rooms very clean
Stayed 3 nights in Sep 2021