115 Stone Trace Dr, Exit #110 (Stone Trace), Mount Sterling, KY
Reviews
6.8
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Good location with easy access to expressway. Super friendly staff, very accommodating. The pool was closed for maintenance but the website did not mention this.
Room was supposed to be non smoke, smelled like smoke. Smoke detector was gone and wire hanging from ceiling. Outlet behind bed table was hanging out of wall. One pillow on bed had dried blood spot that was visible thru pillow case.
At check in was told my reservation was cancel. Not by me. Had reservations for a king smocking room. Was only able to get a double with two full beds. Missing light bulbs, pool out of order, lights out in halfway. Charged full price. Will speak to manager in am. Not happy. Will not recommend,
Smoke detectors missing. Dead bugs . Electrical outlets and phone jack’s hanging out of wall. Gap between door and frame allows people to look inside. Ice bucket had no sanitary liner. Property is old and needs a remodel.
Very quiet.
The only thing we found wrong was the TV didn't work except on one channel which was the Food Channel but we enjoyed that.
All in all... Very pleasant stay
Rented with the intention of the pool for the kids. Upon arrival the pool was not working even though I confirmed when booking. Room was ran down and didn’t feel clean. Beds were uncomfortable. Manager was not friendly.
Travelled with family, Travelled with family and small children, Travelled with pets
25 Nov 2023
Liked: Staff & service
Staff was amazing and nice. Other guests however were not amazing or nice. The walls are super thin and noise was ridiculously loud and kept the kids up which in return caused a cranky two yr old. Personally will not stay again at this location if it can be avoided but for the price for those passing through it’s not terrible.
Staff was very friendly and responsive, but the facilities were old, outdated, and dirty. pool was out of order which could have saved the trip but then a room without a remote was what where we found ourselves. no fault to the staff as they were very accomodating but this hotel kept me saying one word ... dump
All great! Great friendly staff. Cracker Barrel next door.
Charlie
6/10 Okay
Mallory
5 Nov 2023
Mallory
Stayed 1 night in Nov 2023
4/10 Poor
Russell
Travelled with family
5 Nov 2023
Disliked: Staff & service, room comfort
The tv was unplugged and didn’t work after it was plugged in. The tv remote was likewise broken. The clock was unplugged and broken. There was a strange banging noise coming from the wall or ceiling during the night that evidently stopped. Sounded like a broken refigerator next door or in the room above. The night clerk was friendly enough. The day clerk not so much. She was very unprofessional and rude. She made no attempt to apologize for our inconvenience. Will never stay here again.