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Reviews of Holiday Inn Express & Suites Mt Sterling North, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Mt Sterling North, an IHG Hotel
269 Evans Ave., Mount Sterling, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 275 out of 426 reviews" "
Rating 8 - Good. 96 out of 426 reviews" "
Rating 6 - Okay. 27 out of 426 reviews" "
Rating 4 - Poor. 15 out of 426 reviews" "
Rating 2 - Terrible. 13 out of 426 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jeannette

Travelled with family and small children
Liked: Staff & service, amenities
Not sure what was going on but pepole talegateing in parking lot lots of young kids in area and pool over crowed with them
Stayed 1 night in Apr 2024
Response from Cassie on 29 Apr 2024
Hello Jeannette!Thank you for taking the time to tell us about your experience with us. We apologize for the noise and crowded public areas that you experienced during your time with us.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
On dead end street
Stayed 2 nights in Apr 2024
Response from Cassie on 22 Apr 2024
Thank you for taking the time to tell us about your experience!

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly. Rooms looked updated.
Stayed 1 night in Apr 2024
Response from Jamie on 15 Apr 2024
Thank you for taking the time to fill out our survey and glad you had a good experience with us. Hope you will choose to stay with us in the future.

10/10 Excellent

Sharon

Travelled with partner
Good breakfast. Near the great restaurant…Don Senoras
Stayed 1 night in Mar 2024
Response from Cassie on 1 Apr 2024
Thank you so much for taking the time to give us some feedback about your stay with us! It was a pleasure to have you stay with us and we look forward to seeing you again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jamie on 28 Mar 2024
Thank you for staying with us and we greatly appreciate you taking time to leave us a survey. Hope you will return in the future. Thank you,Jamie GinterAssistant General Manager

6/10 Okay

Tammara

Liked: Amenities
Disliked: Cleanliness
The carpet was heavily soiled. The beds were very soft. Way too cushioned as my back hurt upon waking. The bathroom was clean and Vicky in housekeeping was amazing.
Stayed 7 nights in Feb 2024
Response from Cassie on 9 Mar 2024
Thank you for taking the time to tell us about your experience. We use all feedback to better our property!

8/10 Good

Kenneth

Stayed 1 night in Feb 2024
Response from Cassie on 9 Mar 2024
Thank you for taking the time to tell us about your experience!

10/10 Excellent

Lisa, Gallatin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room was clean. Breakfast was nice.
Stayed 2 nights in Feb 2024
Response from Cassie on 6 Feb 2024
Thank you for taking the time to tell us about your stay!Hope to see you again soon!

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from Cassie on 20 Dec 2023
Thank you for taking the time to tell us about your experience!

8/10 Good

Felix

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Cassie on 13 Dec 2023
Thank you for taking the time to give us some feedback!

10/10 Excellent

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfeast ever at this holiday inn
Stayed 2 nights in Nov 2023
Response from Cassie on 7 Dec 2023
Thank you so much for your kind words about our property!We hope to see you soon!

10/10 Excellent

Derek

Stayed 1 night in Nov 2023
Response from Cassie on 20 Dec 2023
Thank you for taking the time to tell us about your experience!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend trip!
Employees at front desk were efficient and helpful with restaurant suggestions and help with Ref River Gorge information. The hotel was clean and our room comfortable. We used the clean, fully equipped fitness room and enjoyed breakfast both mornings with a variety of food choices.
Stayed 2 nights in Oct 2023
Response from Cassie on 31 Oct 2023
Thank you so much for taking the time to tell us about your stay with us! It was great having you in house and we are happy to hear that you enjoyed your weekend trip!

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot, enjoyed our stay
Stayed 2 nights in Oct 2023
Response from Cassie on 31 Oct 2023
Thank you so much, Matt!We hope to see you again in the future!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok
Stayed 1 night in Oct 2023
Response from Cassie on 25 Oct 2023
Thank you for taking the time to give us some feedback! Thank you for choosing to stay with us!Hope to see you again in the future!

10/10 Excellent

philip

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Cassie on 25 Oct 2023
Thank you for taking the time to give us some feedback! Thank you for choosing to stay with us!Hope to see you again in the future!

8/10 Good

John

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
When I took a shower my bare feet "bled" muddy water. This means the room rug was so soiled that my bare feet had become filthy duing the very few mintues I had been barefoot in the room. I've only ever seen this from hotels with outside hallways. I was shocked that the carpet could be so soiled. On the other hand, my room was perfectly quiet. It was away from the the highway but even on the highway side in the lobby and at breakfast etc it seemed perfectly quiet.
Stayed 1 night in Oct 2023
Response from Cassie on 23 Oct 2023
Thank you, John for taking the time to tell us about your recent stay with us. Please know that we take all feedback seriously and use it to better our property for future stays. We apologize for any inconvenience that you experienced during your stay.

10/10 Excellent

Tricia Potts

Travelled with family
Nice place to stay
Nice clean room, very spacious room
Stayed 1 night in Oct 2023
Response from Cassie on 10 Oct 2023
Hello Tricia,Thank you for taking the time to give us some feedback!We hope to see you again in the future!

8/10 Good

Brad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cassie on 6 Oct 2023
Thank you for taking the time to tell us about your recent stay with us. We appreciate the feedback!

8/10 Good

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cassie on 31 Oct 2023
Hello Lana!Thank you for taking the time to tell us about your recent stay with us!

8/10 Good

Gail

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Cassie on 18 Sept 2023
Hello Gail!Thank you for taking the time to tell us about your recent stay!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Carpet was dirty and room had strong oder of old cigarette smoke.
Stayed 1 night in Sep 2023
Response from Cassie on 18 Sept 2023
Hello!We are sorry that we missed the mark in your recent stay with us.We appreciate the feedback and would like to let you know that we take all feedback seriously and use it to better our facility.We hope you know this isn't our norm and we hope that you will give us the opportunity to show you this.Thank you,

8/10 Good

Sara

Stayed 2 nights in Aug 2023
Response from Cassie on 28 Aug 2023
Thank you for taking the time to give us some feedback about your recent stay!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the bed and walk in shower.
Stayed 1 night in Jul 2023
Response from Cassie on 25 July 2023
Thank you for taking the time to give us some feedback about your stay!

10/10 Excellent

yogeshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cassie on 25 July 2023
Thank you for taking the time to give us some feedback about your stay!

6/10 Okay

Johnny

Travelled with partner
Needs a sign on main road of exit. It was hard to locate
Stayed 1 night in Jul 2023
Response from Cassie on 21 July 2023
Thank you for your feedback!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Cassie on 21 July 2023
Thank you!

10/10 Excellent

Bruce

Stayed 1 night in Jul 2023
Response from Cassie on 21 July 2023
Thank you!

10/10 Excellent

Jodi

Stayed 1 night in Jul 2023
Response from Cassie on 21 Aug 2023
Thank you for taking the time to tell us about your recent stay with us. It was a pleasure to have you in house and we hope to see you again in the future.

8/10 Good

Michael, Mosinee

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as expected for my stay. The hotel was nice, the staff treated me well, and my room was clean. It's out of Holiday Inns control, but the hotel is the only property on the street that is upkept. The other properties are in various stages of urban decay.
Stayed 1 night in Jul 2023
Response from Cassie on 16 July 2023
Good Morning Michael!Thank you for staying with us!We hope that we see you again on your future travels!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cassie on 16 July 2023
Thank you for the feedback, Jamie!

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shower in our room looks like it needs some work around the base and the shower door did not close tightly.
Stayed 1 night in Jul 2023
Response from Cassie on 11 July 2023
Hello Sharon!Thank you for taking the time to tell us about your previous stay with us!We apologize for the inconvenience that you encountered!

8/10 Good

Stacey

Stayed 1 night in Jul 2023
Response from Cassie on 21 Aug 2023
Thank you for taking the time to tell us about your recent stay with us. It was a pleasure to have you in house and we hope to see you again in the future.

8/10 Good

Michelle

Stayed 1 night in Jul 2023
Response from Cassie on 21 Aug 2023
Thank you for taking the time to tell us about your recent stay with us. It was a pleasure to have you in house and we hope to see you again in the future.

8/10 Good

Amanda

Stayed 1 night in Jul 2023
Response from Cassie on 21 Aug 2023
Thank you for taking the time to tell us about your recent stay with us. It was a pleasure to have you in house and we hope to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cassie on 6 July 2023
Good Morning!Thank you for taking the time to tell us about your recent stay with us!We are happy to hear we made this a positive experience for you and we hope to see you again on future travels!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice last minute stay.
Stayed 1 night in Jul 2023
Response from Cassie on 6 July 2023
Good Morning!Thank you for taking the time to tell us about your recent stay with us!We are happy to hear we made this a positive experience for you and we hope to see you again on future travels!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Cassie on 30 June 2023
Good Evening, Denise!Thank you for taking the time to give us some feedback about your recent stay.It was a pleasure to have you in house.

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Jun 2023
Response from Cassie on 26 June 2023
Thank you for your recent stay with us!It was a pleasure having you in house and we hope that you choose us again in the future!

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice and clean. Our room was very spacious too. There are stores nearby if you forgot to pack something.
Stayed 1 night in Jun 2023
Response from Cassie on 30 June 2023
Hello, Kristi!Thank you for your recent stay with us!It was a pleasure to have you in house, we hope to see you again in the future!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent experience! I would highly recommend this hotel. Staff was helpful. Room is very large and newly remodeled. We would definitely stay here again.
Stayed 1 night in Jun 2023
Response from Cassie on 20 June 2023
Hello!Thank you so much for staying with us! We appreciate you taking the time to give us some feedback!

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly staff.
Stayed 2 nights in May 2023
Response from Cassie on 10 June 2023
Hello Doug!Thank you for taking the time to give feedback about our staff. We hope to see you again soon!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A hook for a towel next to the shower would be so helpful.
Stayed 1 night in May 2023
Response from Cassie on 21 May 2023
Thank you so much for taking the time to give us some feedback to improve our property!

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in lady was very friendly and helpful.
Stayed 1 night in May 2023
Response from Cassie on 13 May 2023
Thank you for taking the time to give us some feedback. We appreciate the kind words about our staff!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were great. Staff was wonderful.
Stayed 2 nights in May 2023
Response from Cassie on 10 May 2023
Thank you for taking the time to give us some feedback about our property and staff! It was a pleasure having you in house!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Cassie on 10 May 2023
Thank you for your recent stay with us!

10/10 Excellent

Amber Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place
Stayed 1 night in Apr 2023
Response from Cassie on 2 May 2023
Thank you for your recent stay with us and thank you for taking the time to give us some feedback about your stay.

4/10 Poor

Carlos

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Next to the highway, noise is crazy, cleaning is 0 (zero) on the bathroom with live bugs, only issues, breakfast good.
Stayed 1 night in Apr 2023
Response from Cassie on 2 May 2023
We are sorry to hear about the inconvenience that you encountered during your stay with us. We hope that you give us the opportunity to show you this isn't our norm.

10/10 Excellent

Michaela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked how clean the area was and how kind everyone was.
Stayed 3 nights in Apr 2023
Response from Cassie on 24 Apr 2023
Thank you so much for your stay! We appreciate you choosing us!

8/10 Good

Heather, Hampden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really clean. Wallpaper was peeling in the bathroom and the thermostat was sticking so it was either 63 or 78 in the room, nothing in between.
Stayed 2 nights in Apr 2023
Response from Cassie on 24 Apr 2023
I am sorry for the inconveniences that you encountered during your stay! We appreciate you choosing to stay with us.