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Reviews of Fairfield Inn & Suites by Marriott Mobile

2.5 out of 5
Fairfield Inn & Suites by Marriott Mobile
950-A W I-65 Service Road South, Mobile, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 414 out of 873 reviews" "
Rating 8 - Good. 255 out of 873 reviews" "
Rating 6 - Okay. 120 out of 873 reviews" "
Rating 4 - Poor. 46 out of 873 reviews" "
Rating 2 - Terrible. 38 out of 873 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Caleb

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not a bad Marriott location, slightly dated. 2/5 for the upkeep of the actual hotel.
Stayed 1 night in May 2024
Response from JC on 20 May 2024
Thanks for choosing Marriott!

8/10 Good

Amy, Roy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely need better quality pillows! Or quantity!! Other than that everything is good!!
Stayed 1 night in May 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for my son’s state tennis tournament!
Stayed 2 nights in Apr 2024
Response from J on 16 May 2024
Thanks for choosing Marriott!

10/10 Excellent

Laura, Killen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from J on 16 May 2024
Thanks for choosing Marriott!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The traffic noise was very loud and kept us from sleeping.
Stayed 3 nights in Apr 2024
Response from J on 30 Apr 2024
Thanks for choosing Marriott!

10/10 Excellent

Andrew, Decatur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the hospital
Stayed 2 nights in Apr 2024
Response from J on 29 Apr 2024
Thanks for choosing Marriott!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 1 night in Apr 2024
Response from J on 29 Apr 2024
Thanks for choosing Marriott!

4/10 Poor

carkister

Travelled with family
Liked: Amenities
Disliked: Staff & service
Our room has a nasty damp, moldy, smokey order. I saw some type of bug on the wall. I sprayed Lysol everywhere then my body spray just to tolerate the scent. The evening host was NOT friendly although I tried to continue my politeness with her. Upon check out she was cleaning, didn't acknowledge the guest at the desk waiting on her to check them out. She kept vacuuming as if we all were not waiting on her.
Stayed 2 nights in Apr 2024
Response from J on 18 Apr 2024
Hello,I'm so sorry you had a bad experience at all hotel. Please do accept my apologies. Thanks,

10/10 Excellent

Andrew, Decatur

Great overnight stay!!
Stayed 1 night in Apr 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
While the property itself was fine, the traffic noise off of I-65 was terrible. They overbooked so we could not change rooms to one at the back-end, but how did they overbook?
Stayed 2 nights in Apr 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

4/10 Poor

Letitia

Stayed 1 night in Apr 2024
Response from J on 16 May 2024
Hello,So sorry for the experience you had while staying at our hotel. Please accept our apology.

8/10 Good

Gwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff failed to let us know what time breakfast was and did nit show us direction of where room was. Overall was not informative.
Stayed 1 night in Mar 2024
Response from K on 18 Apr 2024
Thanks for choosing Marriott!

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was something in and on my sheets when we arrived. Orange/crusty/ shower it to the front desk person and was told that housekeeping would handle it. They never even came to the room. When I asked for a manager I was told there isn't one available on weekends but someone would call me. The next day it still wasn't handled and I asked for housekeeping again and was told they would give me a new sheet but cleaning was only every other day! Someone came to the door and handled my husband a sheet. No offer to clean or even put the sheet on
Stayed 2 nights in Mar 2024
Response from J on 30 Apr 2024
Hello,So sorry you had a bad stay. Please accept our apology. Sincerely, J

2/10 Terrible

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
It was a really really nice room. It was a really nice hotel to stay at. It was extremely quiet which I really appreciated anything I needed. Just ask for A you got it was just a nice place to stay. I would stay there again.
Stayed 4 nights in Mar 2024
Response from J on 30 Apr 2024
Hello,So sorry you had a bad stay. Please accept our apology. Sincerely, J

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

10/10 Excellent

Carlton

Liked: Staff & service, property conditions & facilities
I didn’t like that someone threw a plate of food in the parking lot close to the front entrance and it was there for a long time
Stayed 1 night in Mar 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

4/10 Poor

Rajendra

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

10/10 Excellent

Erin

Stayed 1 night in Mar 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place The people were very kind and nice The establishment smelled amazing at all times The only negative I have about this establishment was I rented this place for the indoor pool only to find out heat didn't work... Other than that we got the sweet room and it was amazing 50-in TV in the bedroom and 40 something inch and the sitting area the shower was amazing extremely large shower and above all it was a good stay very quiet motel. I would recommend it to friends.
Stayed 2 nights in Feb 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Mar 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and clean room!
Stayed 1 night in Feb 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

Jacob

Business traveller
There was not blackout curtains or curtains of any substance in the room. I was in town to work a night shift schedule and unable to rest due to excessive light. I will be doing more research for any future stay. The rest of the room was average at best. Not worth the cost.
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick, professional and friendly. Hostess at desk was super friendly. Next day breakfast was hot, fresh and very enjoyable.
Stayed 1 night in Feb 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
It was very comfortable, the staff is very polite and courteous to oir needs. The hotel room was clean. I would recommend this hotel to anyone, worth the price.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J on 18 Apr 2024
Thanks for choosing Marriott!

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from J on 14 Feb 2024
Thanks for choosing Marriott!

10/10 Excellent

Floyd

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Feb 2024
Response from J on 14 Feb 2024
Thanks for choosing Marriott!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from J on 14 Feb 2024
Thanks for choosing Marriott!

6/10 Okay

Charolyn

Stayed 3 nights in Feb 2024
Response from J on 14 Feb 2024
Thanks for choosing Marriott!

2/10 Terrible

ALTON

Travelled with family
Disliked: Staff & service
Disappointed in Marriot’s Fairfield hotel
Our check in went well. Ashley was very friendly and hospitable. The breakfast was just ok. We were extremely disappointed at shower time. NO HOT WATER! Their excuse was that they were at full capacity. We attempted to shower at 12:30am and then at 5:30 am. Most people are asleep and still NO HOT WATER! Took cold showers because we had an event to attend. When we returned Roshelle was at the front desk. As we shared our NO HOT WATER issue with her she showed absolute no interest in trying to remedy the problem. She was stuck on the at full capacity excuse. As she allowed my hubby to check the hot water in another room, but it was cold also. We decided to cut our 3 day stay there short by checking out and into a different hotel. Well, guess what? Now the computer is down. She claims she can’t check anyone in or out! We were finally able to part ways with this place.
Stayed 3 nights in Feb 2024
Response from J on 14 Feb 2024
Hello,I apologies for all the issues you had while staying in our hotel. This is not our normal operations. We are working to fix these issues. Please accept our apologies. And Thanks for choosing Marriott!

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really happy with this hotel
We stayed here 1 night after a terrible experience at another hotel so... the bar was low BUT this place had helpful staff, clean rooms, the elevator worked! And the pool and workout room was as adcertised. The pillows were comfortable and the bathroom was really nice.
Stayed 1 night in Feb 2024
Response from J on 5 Feb 2024
Thanks for choosing Marriott!

8/10 Good

Wendi

Stayed 1 night in Jan 2024
Response from J on 5 Feb 2024
Thanks for choosing Marriott!

8/10 Good

Leola

Travelled with family
Relaxing Stay!
It was a very nice suite. We had 2 tvs and that was a plus as our family members watch different things. My husband went down for breakfast and stated how nice the person was who was in charge of cooking/serving the breakfast. The location was also nice as there were stores and restaurants near by.
Stayed 1 night in Feb 2024
Response from J on 5 Feb 2024
Thanks for choosing Marriott!

6/10 Okay

Holly Elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities
The room we stayed in did not have very good hot water. It was quite cool and the bathroom sink would fill with water. Otherwise the stay was fine.
Stayed 1 night in Feb 2024
Response from J on 5 Feb 2024
Thanks for choosing Marriott!

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from J on 28 Jan 2024
Thanks for choosing Marriott!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a good area...just watch for potholes! Hotel was clean and quiet, as only issue with hearing people above walking. Bed was comfy, great water pressure...and room clean.
Response from J on 28 Jan 2024
Thanks for choosing Marriott!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady very nice! Shower was amazing. Only negative is you hear the people above you walking. Bed super comfy, and room clean 👍
Stayed 1 night in Jan 2024
Response from J on 28 Jan 2024
Thanks for choosing Marriott!

10/10 Excellent

Shelia, Selma

Stayed 2 nights in Jan 2024
Response from J on 28 Jan 2024
Thanks for choosing Marriott!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice costumer service!
Stayed 1 night in Jan 2024
Response from J on 28 Jan 2024
Thanks for choosing Marriott!

10/10 Excellent

Gwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went great
Stayed 2 nights in Jan 2024
Response from J on 28 Jan 2024
Thanks for choosing Marriott!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Jan 2024
Response from J on 28 Jan 2024
Thanks for choosing Marriott!

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great especially the lady that was serving breakfast this morning.
Stayed 1 night in Dec 2023
Response from J on 28 Jan 2024
Thanks for choosing Marriott!

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023
Response from J on 1 Jan 2024
Thanks for choosing Marriott!

2/10 Terrible

PATRICIA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from J on 1 Jan 2024
Thanks for choosing Marriott!

8/10 Good

Dirk F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Check in was quick. I guess I hit at shift change and the lady going off duty was less then friendly. Room was nice, clean and in good repair. Place was quiet. Breakfast was, well, okay. Found the rest of the staff to be extremely friendly. Overall it was a pleasant experience.
Stayed 2 nights in Dec 2023
Response from J on 1 Jan 2024
Thanks for choosing Marriott!

6/10 Okay

Igor

Travelled with family and small children
Liked: Cleanliness, staff & service
I like the location close to roadway but I didn’t enjoy enough because I got on at night on dec/25. One point concerned was after my stayed the hotel charged 75usd in my credit card , without any authorization.
Stayed 1 night in Dec 2023
Response from J on 1 Jan 2024
Good morning,I will look into to this matter.Thanks for choosing Marriott!

10/10 Excellent

Chiquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expected Nothing Less!
Amazing stay with Great staff
Stayed 1 night in Dec 2023
Response from J on 28 Dec 2023
Thanks for choosing Marriott!

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alvin Johnson
Continental graphics could’ve been a little better ran out of a lot of product, real poor selection
Stayed 2 nights in Dec 2023
Response from J on 27 Dec 2023
Thanks for choosing Marriott!