8/10 Good
James
Travelled with partner
14 June 2024
Liked: Cleanliness, amenities, property conditions & facilities
Everything about our stay was fine with the exception of valet parking. On multiple occasions there was no one there to assist in dropping off or picking up our car. On one occasion we waited 15 minutes for the valet to show up so we could leave him our keys.
The next day we text the number to let them know we would like our car. We got a text back shortly after saying our car was ready. When we went to the valet our car was not there and once again there was no attendant. We waited for ten minutes and no one came. I finally went inside to ask the front desk and they told me they have no idea about valet services and they are handled by another company. I said, so what are we supposed to do? You sent a message saying our car was here and it’s not. The front desk guy just kind of stared at me and said, “I can try to call him I guess?” It was about another 5 minutes before anyone showed up.
Each day we were there it was a poor experience with valet. I don’t feel like it was any fault of the poor guys working valet, each time there was only one person and he seemed like he was running around like crazy. It was just a very poor system and definitely understaffed.
James
Stayed 2 nights in Jun 2024