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Reviews of Embassy Suites by Hilton Bloomington/Minneapolis

3.5 out of 5
Embassy Suites by Hilton Bloomington/Minneapolis
2800 American Blvd W, (formerly W 80th Street), Bloomington, MN

Reviews

8.0

Very good

Rating 10 - Excellent. 557 out of 1221 reviews" "
Rating 8 - Good. 295 out of 1221 reviews" "
Rating 6 - Okay. 162 out of 1221 reviews" "
Rating 4 - Poor. 117 out of 1221 reviews" "
Rating 2 - Terrible. 90 out of 1221 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emebet

Great customer service and clean room!
Stayed 1 night in May 2024
Response from jason - gm on 7 May 2024
Thank you your kind words mean a great deal to our team and we look forward to seeing you again in the near future

10/10 Excellent

Wade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast! We really love coming here for the omelette breakfast!
Stayed 2 nights in May 2024
Response from jason - gm on 5 May 2024
Thank you your kind words mean the world to our team and we cannot wait to see you return in the near future

6/10 Okay

Antoinette

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from jason - gm on 30 Apr 2024
Thank you for taking the time to share your experience

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always our go to hotel when things fall through at other hotels. This time the pool was warmer then what we are use to. Always a good time! Staff was willing to help us after a wild game when we got back super late so we didnt have time for the pool. However, the staff gave us coloring books and stuff to play with to keep kids Occupied. Very good!
Stayed 2 nights in Apr 2024
Response from jason - gm on 21 Apr 2024
Thank you we appreciate your kind words and feedback and look forward to seeing you again in the future

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was quiet and not too far from the Mall of America
Stayed 3 nights in Apr 2024
Response from jason - gm on 21 Apr 2024
Thank you we appreciate your kind words and feedback and look forward to seeing you again in the future

10/10 Excellent

Julie

Travelled with family
Wonderful
Stayed 3 nights in Apr 2024
Response from jason - gm on 19 Apr 2024
Thank you we appreciate your business and your kind words and feedback. We look forward to seeing you again in the future

2/10 Terrible

Nicole

Stayed 2 nights in Apr 2024
Response from jason - gm on 21 Apr 2024
Thank you for taking the time to share your experience

8/10 Good

Lawenda

Travelled with family and small children
Room could have been cleaner as there were stains on the sofa but overall walkable to nearby stores and restaurants.
Stayed 3 nights in Dec 2023
Response from jason - gm on 18 Apr 2024
Thank you we appreciate you taking the time to share your experience

10/10 Excellent

karina

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel were anazing
Stayed 2 nights in Apr 2024
Response from jason - gm on 12 Apr 2024
We truly appreciate your kind words and feedback thank you for your business and we look forward to seeing you again in the near future.

6/10 Okay

Chase

Stayed 1 night in Mar 2024
Response from jason - gm on 29 Apr 2024
Thank you for taking the time to share your experience

10/10 Excellent

Sonya, Racine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This will always be my go-to whenever I’m in the Minneapolis area. So convenient and the free breakfast and happy hour is awesome.
Stayed 2 nights in Apr 2024
Response from jason - gm on 8 Apr 2024
Your kind words mean the world to our team and we look forward to seeing you again in the future

2/10 Terrible

Ramona

Disliked: Cleanliness, staff & service, property conditions & facilities
Service was pretty slow, as only one person was working. At one point, the poor girl had about 15 people waiting to get checked in. We booked two rooms. No washcloths in either room. Room service wasn't available. No bedding for the pull outs was available. Husband went down to the store to get a few drinks and some Tylenol and the clerk haggled with him on cost of things. Said they were all 6 a piece but she'd give it to him for 5. Just weird.
Stayed 2 nights in Mar 2024
Response from jason - gm on 8 Apr 2024
Thank you we appreciate your feedback as it allows us to work on our products and services.

10/10 Excellent

Brad

Everything was great
Stayed 1 night in Apr 2024
Response from jason - gm on 7 Apr 2024
Thank you for your kind words and taking the time to share your experience

10/10 Excellent

Khari, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from jason - gm on 9 Apr 2024
Thank you we appreciate your kind words and feedback

2/10 Terrible

Zachery

Travelled with family
I specifically chose the hotel because their advertisement said they had local area shuttles. When I arrive, the signage says they do not offer any shuttle services. When I mentioned it to the staff, they were clearly not surprised and knew it was online, claiming it was expedias website not theirs. If you’re going to advertise and sell on a third party site, be responsible for the advertisement.
Stayed 1 night in Apr 2024
Response from Jason - gm on 7 Apr 2024
Thank you for letting us know about your experience so we can ensure we are working to improve the deliverables of our products.

10/10 Excellent

Rosario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good service all the staff very friendly
Stayed 3 nights in Mar 2024
Response from jason - gm on 5 Apr 2024
Thank you we appreciate your feedback and your kind words and hope to see you again in the near future

8/10 Good

Juanito Jr

Liked: Cleanliness, staff & service, property conditions & facilities
love the abundance of food and complimentary wine/beer for adults
Stayed 2 nights in Mar 2024
Response from jason - gm on 5 Apr 2024
Thank you we appreciate your kind words and look forward to seeing you again in the future

4/10 Poor

Ashley

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Frist - when we got there, at 4:10 they didnt even have a room ready for us. we had to wait 30 min before they had one ready. We had a Double Queen suite - the pull out is just not sleepable. We are a family of 6 so 3 beds was a must. They gave us 2 blankets & 2 padded sheets, did not help. it is all springs, no padding. Was awful. The front door security lock was broken. The door conjoining the 2 rooms had a hole in it, the lighting was awful, either super bright lights with no shade or dull. The tub was broken, the plug didnt work. Also, some of the photos show this hotel has a hot tub, it does not, I know a few people that came in confused about that.
Stayed 1 night in Mar 2024
Response from jason - gm on 3 Apr 2024
Thank you we appreciate the insight into your visit so we can continue to work on our products and services to improve the guest experience.

10/10 Excellent

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not good, and had to ask for towels
Stayed 2 nights in Mar 2024
Response from Jason - gm on 2 Apr 2024
Thank you for your kind words and feedback

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness
Very noisy. Poor plumbing. Elevators extremely slow.
Stayed 2 nights in Mar 2024
Response from Jason - gm on 2 Apr 2024
Thank you for letting us know where we can improve our products and services we appreciate the insight into your visit

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jason - gm on 2 Apr 2024
Thank you for taking the time to share your experience

10/10 Excellent

Alina

Stayed 2 nights in Mar 2024
Response from Jason - gm on 2 Apr 2024
We appreciate your kind words and feedback

2/10 Terrible

Tiffany

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Your front desk Amber- made my elderly mother cry! My mom and several other guests got stuck between the two front doors and Amber screamed at my mother and swore at her! My mom was not the reason the doors weren’t opening. This was confirmed by the other guests that were stuck. While waiting for pizza down in the lobby after 11pm Friday night, I observed her and the other front desk woman screaming at people that “we will add additional charges to your room if you aren’t quiet!” They were threatening a lot of people with that tactic. I also witnessed Amber get into several screaming matches with guests that weren’t happy about her tone and attitude. She was extremely rude. On Saturday AM- the guy that was working the front desk was also rude. Rolled his eyes at me when I asked him for a new key card because mine was not working. Also, there were no extra blankets in the rooms or at the front desk available. If you are renting rooms with 2 beds- it would be beneficial to have a blanket available for each bed. My kids slept without blankets on the pullout couch!!! We have stayed here on multiple occasions as well as rented large rooms for 2 funerals/memorials including food service. We are extremely disappointed in the lack of accountability and safety at your location. We heard a guest threaten another guest with “I’m gonna shoot you when you check out” and other guests fighting in common areas. Please get ahold of me as I do have more to add. Thank you!
Stayed 1 night in Mar 2024
Response from Jason - gm on 2 Apr 2024
We appreciate you sharing your experience and outlining what took place during your visit I look forward to hearing more about your visit so we can continue to work on our products and services

6/10 Okay

Carol

Liked: Staff & service, amenities
This used to be my GO TO hotel whenever going to Bloomington, MN and visiting the Mall of America. I am very disappointed after this visit. The hotel is clean enough and some updating has been done, but it needs some serious maintenance. My thermostat in my room was broken so I could NOT shut the heat off, nor lower the temperature. Luckily it was cold outside so It was bearable with the heat running constantly. The room was very dated. Rips in the curtains, the dead bolt lock did not work on the door. The bathroom has been remodeled and now they only have SHOWERS in all the bathrooms. This used to be a top notch hotel, but as stated earlier, it needs some serious updating and maintenance.
Stayed 1 night in Mar 2024
Response from Jason - gm on 2 Apr 2024
We appreciate the insights into your visit so we can understand where to improve our products and services. Thank you for taking the time to share your experience

2/10 Terrible

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We got to our room, and our room was 80 degrees. We complained, they told us that they were sending someone up right away. We checked in at 5 and stayed in our hotter than a sauna room for 5 hours before they came to do anything. The room smelled like chlorine so bad. The night attendant was literally yelling and swearing at guests who were stating the door wasn’t opening outside. My mother in law cried because someone told her to go to her fing room. We didn’t have any blankets for pull out bed and were advised that there were none left, but witnessed other people asking and receiving such items. Like they were picking and choosing who could get a blanket. Overall the staff sucked and maintenance was so slow. We had the ottoman propping our door open so some of the hot air could escape. Not happy at all
Stayed 1 night in Mar 2024
Response from Jason - gm on 31 Mar 2024
So sorry to hear about your experience we appreciate the insights into your visit so we can learn how to improve our products and services

8/10 Good

diana

Liked: Cleanliness, property conditions & facilities
I would’ve gave them 5 stars but the front desk is not that welcoming
Stayed 2 nights in Mar 2024
Response from Jason - gm on 30 Mar 2024
Thank you for sharing your experience and insight into your visit

10/10 Excellent

Eudora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have complimentary breakfast, drinks and snacks while you stay
Stayed 3 nights in Mar 2024
Response from Jason - gm on 30 Mar 2024
Thank you for your kind words and feedback

8/10 Good

Misty

Stayed 1 night in Mar 2024
Response from Jason -gm on 19 Apr 2024
Thank you for taking the time to share your experience

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service
The breakfast was a major catastrophy. Very long lines, no spoons, no forks, not enough food, no milk for the cereal, the drink dispenser broke, and the list goes on.
Stayed 3 nights in Mar 2024
Response from Jason - gm on 30 Mar 2024
Thank you for your feedback

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jason - gm on 31 Mar 2024
Thank you for taking the time to share your experience

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jason - gm on 31 Mar 2024
Thank you for your kind words and feedback

4/10 Poor

Alexandria

Disliked: Cleanliness, property conditions & facilities
Recently stayed here and am highly unsatisfied. Two night stay, 2 adults and 4 children. The pullout sofa is so uncomfortable my CHILD is sore from lying on it. She could feel the bars of the bed. We kindly requested something…. Another mattress to stack or even an air mattress and they brought up a mattress pad… that’s the worst of the issues. 1 bath towel in a room for 6? 1 roll of toilet paper? Blood stains on 2 of the pillows as well as the sheets on the sofa bed… do we not know what a fitted sheet is even on the regular beds? I had sheets bunching up at our feet. NONE of this is comfortable or acceptable.
Stayed 2 nights in Mar 2024
Response from Jason - gm on 28 Mar 2024
Thank you for taking the time to share your experience

6/10 Okay

ibrahim

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
All is good the hotel needs upgraded sofa is no good for sliping and shower needs better water pressure
Stayed 2 nights in Mar 2024
Response from Jason - gm on 26 Mar 2024
Thank you for taking the time to share your experience

4/10 Poor

Laura

Travelled with family
Disliked: Staff & service, amenities
We had called ahead for extra blankets for the sofa sleeper since we would be arriving late at night with kids. We were assured there would be some at the front desk. When we arrived they were all out of blankets. When we got to the room the key didn’t work.
Stayed 1 night in Mar 2024
Response from jason - gm on 26 Mar 2024
Thank you for taking the time to share your experience we appreciate the insight into your visit

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jason - gm on 26 Mar 2024
We appreciate your kind words and feedback

6/10 Okay

Tamara

Disliked: Property conditions & facilities
I’ve seen a general decrease in quality over the last few stays. Had to call front desk multiple times for things that should have been in room, also things that weren’t working. Took several calls to get someone to answer.
Stayed 4 nights in Mar 2024
Response from jason - gm on 26 Mar 2024
Thank you for taking the time to share your experience

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated room. Nice breakfast and evening reception included.
Stayed 2 nights in Mar 2024
Response from Jason - gm on 25 Mar 2024
Thank you for sharing your experience

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason - gm on 25 Mar 2024
Thank you for sharing your experience and providing feedback on your stay

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Jason - gm on 23 Mar 2024
Thank you for sharing your experience it means a great deal to our team to hear your positive feedback and we hope to see you again in the near future

4/10 Poor

Jan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from jason - gm on 23 Mar 2024
Thank you for taking the time to share your experience

10/10 Excellent

Dan

Travelled with family
Liked: Amenities
Property was clean. Staff was good.
Stayed 1 night in Mar 2024
Response from jason - gm on 22 Mar 2024
Thank you we appreciate your kind words and feedback

10/10 Excellent

Dale

Stayed 1 night in Mar 2024
Response from jason - gm on 11 Apr 2024
Thank you we truly appreciate your kind words and feedback and look forward to seeing you again in the future

6/10 Okay

Janna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We had no blankets on our beds. The room phone didn’t work to request blankets. The curtains had a horrible-looking substance on them. The room really needs updating. Happy hour snacks were minimal at best and not served in a way that food safety was a consideration. The bartender was great! The carpet had numerous stains in it. The refrigerator did not work. Not so great a stay! Nice staff
Stayed 1 night in Mar 2024
Response from Jason - gm on 20 Mar 2024
Thank you for outlining your experience and how we can improve our products and services.

6/10 Okay

David

Stayed 2 nights in Mar 2024
Response from jason - gm on 9 Apr 2024
Thank you for taking the time to share your experience

8/10 Good

Jonna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very nice hotel all in all. Breakfast was delicious. Pull out couch bed was very uncomfortable and could use extra sheets and blankets in room.
Stayed 1 night in Mar 2024
Response from Jason - gm on 17 Mar 2024
Thank you for taking the time to share your experience

10/10 Excellent

Lacey

Stayed 2 nights in Mar 2024
Response from Jason - gm on 5 Apr 2024
Thank you for your kind words and sharing your experience

10/10 Excellent

Cole

Front staff was awesome, room was amazing, the breakfast and managers event is just perfect. Definitely worth any extra money!
Stayed 1 night in Mar 2024
Response from Jason - gm on 16 Mar 2024
Thank you for your kind words and feedback we look forward to welcoming you back in the future

8/10 Good

Andrew J, Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy and dirty parking lot
Stayed 2 nights in Mar 2024
Response from jason - gm on 15 Mar 2024
Thank you we appreciate you taking the time to share your experience and outline areas we can improve. We hope to see you again in the future.

10/10 Excellent

Wendy, Mississauga

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from jason - gm on 15 Mar 2024
Thank you for your kind words and feedback we hope to see you again in the near future.

6/10 Okay

Destiny

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Checking in there was only 1 staff member and it took about 45 min to even check in. Night reception was not an inviting environment. And shut off at 6:30 there was still a line to get checked in.
Stayed 2 nights in Mar 2024
Response from Jason - gm on 14 Mar 2024
Thank you for taking the time to share your experience