2 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Kimpton EPIC Hotel, an IHG Hotel

5 out of 5
Kimpton EPIC Hotel, an IHG Hotel
270 Biscayne Blvd Way, Miami, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 700 out of 1172 reviews" "
Rating 8 - Good. 219 out of 1172 reviews" "
Rating 6 - Okay. 122 out of 1172 reviews" "
Rating 4 - Poor. 60 out of 1172 reviews" "
Rating 2 - Terrible. 71 out of 1172 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandre A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Kelvin on 15 May 2024
Thank you so much for your feedback! We hope to see you again soon!

8/10 Good

Dillon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aesthetic was beautiful and layout of the property was astonishing . The staff members were very welcoming .
Stayed 1 night in May 2024
Response from Kelvin on 15 May 2024
Thank you so much for your kind words! I'm happy to see we were able to help make your stay more comfortable!

10/10 Excellent

Teress

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 2 nights in Mar 2024
Response from Kelvin on 15 May 2024
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

Rasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and close to many things clean elegant great Cuatoekr service
Stayed 1 night in May 2024
Response from Kelvin on 15 May 2024
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Very. Nice
Stayed 1 night in May 2024
Response from Kelvin on 12 May 2024
Thank you so much for the feedback!

10/10 Excellent

Vauhini

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 3 nights in May 2024
Response from Kelvin on 12 May 2024
Thank you so much for the feedback! We hope to see you again soon!

10/10 Excellent

Victoria T, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. If I want to visit downtown Miami, it would be the Kimpton Epic again.
Stayed 3 nights in Apr 2024
Response from Kelvin on 9 May 2024
Thank you so much for your feedback! I'm happy to see that you had an Epic stay! We look forward to seeing you again soon!

10/10 Excellent

Tanasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this property. All the staff have good customer service. The room was very clean you can smell it as soon as you walk in the room. Definitely worth the money
Stayed 1 night in May 2024
Response from Kelvin on 9 May 2024
Thank you so much for your feedback! It is always nice to hear such great things about our staff! We hope to see you again soon!

6/10 Okay

Benjamin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No room amenities, Coffee maker , no bottles of water. For how much you pay. You’d think you at least have coffee in the room.
Stayed 3 nights in May 2024
Response from Kelvin on 6 May 2024
Thank you for your feedback. I apologize that we did not meet your expectations. I will share your concerns with the rest of the team

10/10 Excellent

Andrise

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t complain
Stayed 1 night in Apr 2024
Response from Kelvin on 6 May 2024
Thank you for your feedback! We look forward to your next visit with us.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very close by to everything in downtown
Stayed 2 nights in Apr 2024
Response from Kelvin on 5 May 2024
Thank you so much for your feedback!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kelvin on 5 May 2024
Thank you so much for your feedback!

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kimpton EPIC is one of my most favorite places to stay! So very well placed within the Miami downtown area. The staff is so awesome, very helpful and friendly. The room was immaculate! Awesome views and the amenities were great. We had a small blip with the wifi, it dropped for quite a bit on the morning after we arrived. Other than that small inconvenience our stay was amazing! The hotel is walking distance from Whole Foods so that was a plus and it was an easy walk from the bustling night life and restaurants in Brickell. Worth the money, loved the experience! 9.5/10 would recommend!
Stayed 4 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you so much for your feedback! I am happy to see that you had an EPIC experience with us. We look forward to seeing you again soon!

4/10 Poor

Hassan, Dearborn

Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you for your feedback. I do apologize that we did not meet your expectations. Please contact the hotel directly so we could learn more about your stay.

10/10 Excellent

Mark, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room on the 24th floor with a nice balcony, hence a great place to take in the super view. I had a delicious dinner in Area 31 (and the “Meet me in Mexico” cocktail was outstanding!).
Stayed 4 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you so much for your feedback! We look forward to your next stay with us!

10/10 Excellent

Juan

Liked: Staff & service, property conditions & facilities
Todo maravilloso, deben mejorar la limpieza.
Stayed 3 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you for your feedback!

10/10 Excellent

Darelys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love
Stayed 3 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you for your feedback! We look forward to your next stay with us!

10/10 Excellent

marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good quality service
Stayed 6 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you so much for your feedback! We look forward to your next stay with us!

8/10 Good

Stacey, Broussard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Monica on 23 Apr 2024
Thank you very much for such great feedback. Stacey!We hope to see you back at Epic soon!

4/10 Poor

Elizabeth

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
The lobby is nice and clean The rooms were nice, but were not cleaned well. The hotel as a whole seemed very understaffed. The staff that was there, were not trained to supply the type of service you’d expect from a hotel like this. Service at the pool was horrific - it was hard to get the attention of any of the servers and there weren’t enough of them to begin with. The pool chairs were cheap and uncomfortable and most of them were ripped or broken. The group I was with were lifting and carrying around pool chairs ourselves and having to walk up to the towel bar to get towels to sit on a chair. Not worth the price and not worthy of the star rating
Stayed 4 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you for your feedback. I am sorry to hear that we did not meet your expectations. I will certainly share your feedback with the team so actions could be taken to improve.

10/10 Excellent

Darmensly

Stayed 1 night in Apr 2024
Response from Kelvin on 12 May 2024
Thank you so much for the feedback!

8/10 Good

Shamez, Toronto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Apr 2024
Response from Monica on 22 Apr 2024
Thank you very much for the 4 out of 5 stars review, Shamez!We hope to see you back at Epic soon!

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Will stay here again.
Stayed 2 nights in Dec 2023
Response from Monica on 21 Apr 2024
Thank you very much for your great feedback, Cathy! We hope you visit us again soon!

10/10 Excellent

Mary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great restaurant!
Stayed 1 night in Apr 2024
Response from Monica on 21 Apr 2024
Thank you very much for taking the time to give us such great score! We are looking forward to your next visit, Mary !

10/10 Excellent

Peter Ten

Stayed 1 night in Apr 2024
Response from Kelvin on 12 May 2024
Thank you so much for the feedback!

10/10 Excellent

Mary

Stayed 3 nights in Mar 2024
Response from Kelvin on 12 May 2024
Thank you so much for the feedback!

10/10 Excellent

MaryAlice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Monica on 21 Apr 2024
Thank you very much for such great review! We certainly hope to welcome you back soon at Epic, MaryAlice!

10/10 Excellent

Lulzim

Stayed 2 nights in Apr 2024
Response from Kelvin on 9 May 2024
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

Magali

Stayed 3 nights in Apr 2024
Response from Kelvin on 9 May 2024
Thank you so much for feedback! We hope to see you again soon!

10/10 Excellent

Maninderpal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, lovely location, healthy supermarket close by and if it’s good enough for a famous tennis player to stay at the hotel during the Miami open, it was certainly good enough for us. Great atmosphere by the pool. Would return again. Ideal for a family of four. Clean and comfortable, spacious room with balcony, thank you to the staff for upgrade.
Stayed 3 nights in Mar 2024
Response from Monica on 17 Apr 2024
Thank you very much for great review! We are really happy to know that you enjoyed your stay with us! We hope you can visit us again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I must admit I was worried about staying here again as when I stayed 6 years ago there was a huge issue with noise from rooms next door due to lack of sound proofing. However, this has either now been addressed with a renovation or perhaps I was lucky on the day I stayed. I appreciate the water station in the lobby, morning coffee and complementary wine etc hour early evening.
Stayed 1 night in Apr 2024
Response from Monica on 23 Apr 2024
Thank you very much for taking the time to give us your feedback, Lisa. We are really happy to hear you enjoyed your stay with us this time around! We certainly hope to welcome you back at Epic soon!

6/10 Okay

Ranishia

Travelled with family
Liked: Cleanliness, amenities
The staff was very smug the rooms itself are average rust was leaking from the shower light broke shower broke had to beg for housekeeping but hotel was very busy probably all the false hype from tiktok and Guy was nicely rude just to put it!! Unless you looked a certain way, the guests was the best alot of weddings and events going on valet could use help
Stayed 3 nights in Apr 2024
Response from Monica on 21 Apr 2024
Thank you very much for the honest feedback, Ranishia. We appreciate you taking the time to describe the challenges you faced while staying with us, since it gives us the chance to rectify the way our guests' goes. Our priority will always be our guest's experience, and I am really sorry to hear we fell short on that delivery this time. We hope you give us another chance to experience Epic to the fullest, and see this was an exception to the rule. Our sincere apologies.

10/10 Excellent

Lily

Stayed 1 night in Apr 2024
Response from Kelvin on 5 May 2024
Thank you so much for your feedback!

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay when in Brickell.
Stayed 3 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you for your feedback! We look forward to your next stay with us!

10/10 Excellent

Payman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lobby
Stayed 2 nights in Jan 2024
Response from Kelvin on 13 Apr 2024
Thank you for your feedback!

4/10 Poor

Wendy Elizabeth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There are additional fees for every day stay. There is a $300 deposit. Still waiting for the refund. They offer coupon that won’t be accepted when trying to redeem. One of the worst hotels I have ever stayed in.
Stayed 2 nights in Apr 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback. I do apologize as I see the hotel did not meet your expectations. Please contact the hotel so someone could assist you more directly.

10/10 Excellent

mimi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did enjoy our stay in epic hotel, definitely we will be back
Stayed 4 nights in Apr 2024
Response from Kelvin on 14 Apr 2024
Thank you for your feedback! We look forward to your next visit with us!

10/10 Excellent

Mario

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine
Stayed 2 nights in Apr 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback!

8/10 Good

Kapil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very attentive and helpful. I had to change rooms as the first room I booked was an adjoining room, and I could clearly hear everything from the room next door, it was too loud. I requested a room change and I got that within minutes. The second room was great, I got the same view and same cost. Only complaints I have are about the first room, it seemed that the room was dusty, and the desk phone was not working. Second room was way better.
Stayed 3 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback! We look forward to your next visit with us!

10/10 Excellent

maria, Nutley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely phenomenal hotel for a true luxury experience! Loved my King size bed with balcony! The restaurant on premise is amazing. I was lucky to have been able to get into my room earlier than check in 4pm because I told staff I had a concert that evening. Super friendly team & I highly recommend coming to this hotel.
Stayed 3 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you so much for your feedback! We look forward to your next visit with us!

8/10 Good

Yariv

Travelled with family
Liked: Cleanliness, staff & service
No chairs at all at the pool on one of the days of our stay. Day we did find chairs, they were very very much in neeed of renewal. They were old and worn. 411 rooms - fully booked this weekend. you think they'd have nice chairs at the pool. Cost is about $110 per chair.
Stayed 4 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and restaurants. Easy to walk everywhere
Stayed 3 nights in Mar 2024
Response from Kelvin on 14 Apr 2024
Thank you for your feedback!

8/10 Good

Yiang

Stayed 4 nights in Mar 2024
Response from Monica on 21 Apr 2024
Thank you very much for such great score, Yiang! We hope to welcome you back at Epic soon!

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Monica on 21 Apr 2024
Thank you very much for the great score given to us! We certainly appreciate you! We hope to see you again, Michael!

8/10 Good

Nakisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. I booked for a city view which wasn't much but looking out into another hotel but it wasn't too bad. My only complaint is the noise. There was construction taking place. The cars on the highway. The hotel was nice, it was clean, friendly staff, the food is amazing. Close to a few things so didn't have to travel to far for things. All in all I did enjoy my stay and would return again
Stayed 3 nights in Mar 2024
Response from Monica on 30 Mar 2024
Thank you very much for taking the time to leave your honest review, Nakisha! We will be lloking forward to your next visit!

8/10 Good

Andre M Renha-

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean my room
Stayed 2 nights in Mar 2024
Response from Monica on 30 Mar 2024
Thank you very much for taking the time to give us a great score, Andre M Renha-! We hope to welcome you back soon!

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Other then the one rude male at the desk everyone else was very helpful
Stayed 3 nights in Mar 2024
Response from Monica on 30 Mar 2024
We are really sorry you have an encounter that was not pleasant during your stay with us, Brent. That is definitely not the experience we would like our guests to have while staying with us. We hope you give a chance to make it right to you in a near future.

10/10 Excellent

Estaban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

ANGEL ARTURO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent location and amazing city and water views.
Stayed 2 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback!