Property entrance

Reviews of Zocalo Central & Rooftop Mexico City

4 out of 5
Zocalo Central & Rooftop Mexico City
Cinco de Mayo 61, Centro Historico, Mexico City

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1772 out of 2016 reviews" "
Rating 8 - Good. 178 out of 2016 reviews" "
Rating 6 - Okay. 39 out of 2016 reviews" "
Rating 4 - Poor. 14 out of 2016 reviews" "
Rating 2 - Terrible. 13 out of 2016 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy, Lancaster

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente location, loved all of the amenities that it had to offer will definitely be returning.
Stayed 3 nights in Apr 2024

10/10 Excellent

Suleman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely fantastic stay at Zocalo Central & Rooftop the moment I arrived, everything exceeded my expectations. The staff was incredibly welcoming and attentive, the room was beautifully appointed, and the amenities were top-notch. The attention to detail throughout my stay was remarkable, making me feel truly pampered. I can't wait to return and highly recommend Zocalo Central & Rooftop to anyone looking for a luxurious and unforgettable experience."
Stayed 4 nights in Apr 2024

10/10 Excellent

he, Conroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Professional staff and service. Free valet parking and free bar are wonderful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is outstanding and the location can’t be beat for taking in all the central histórico sites. The hotel balcony restaurant has a view of the Zocolo that can’t be beat. The Jr suite we stayed in was gorgeous with a view overlooking the Zocalo as well. The historical architecture of the hotel lobby is inviting, throw in complementary coffee, soft drinks, water, and snacks; and what’s not to like?!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jorge R

Liked: Cleanliness, staff & service, property conditions & facilities
The place is at the perfect location to enjoy the Historic Center.
Stayed 2 nights in Apr 2024

8/10 Good

john patrick, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 6 May 2024
Dear JohnThank you so much for your comment . It makes us so happy knowing you took advantage of our great location to discover museums, restaurants, bars and all touristic spots around the areaWe will be honored to welcome you soon!Best Regards

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Highly recommend.
Stayed 2 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 6 May 2024
Dear GuadalupeThank you very much for such a beautiful review and for recommending us with other travelers! I’m so happy you had a great experience!We would be more than glad to welcome you back soon!Best Regards

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has a lot of great amenities, including free delicious snacks and BEER. 10/10 would recommend for anybody wanting to stay downtown Mexico.
Stayed 1 night in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 6 May 2024
Dear AnthonyThank you very much for your review and for recommending us to other travelers. I am glad to read that you had a very pleasant stay thanks to our services such as breakfast at Café Central and beer. Our main goal is to make our guests enjoy their stay!We would be delighted to welcome you back soonBest Regards

10/10 Excellent

LANZHU

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 3 May 2024
Dear LanzhuDear AngelWe feel truly grateful to read that your stay in Mexico City was enhanced by your experience with us and that you would choose to stay with us again.I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service, super view on rooftop bar, best location.
Stayed 2 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 3 May 2024
Dear DylanThank you very much for your comments and for taking the time to write this kind review. I am also happy to know that you were able to enjoy our privileged location to enjoy the view from the Balcón del Zócalo restaurant and the service of our staff.I hope you can choose us again for your next trip. It would be a pleasure to serve you again.Best Regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 6 May 2024
Dear Michelle We are focused on achieving the satisfaction of our guests at all times, so you can imagine my excitement and pride to receive ratings like yours.It would be a pleasure to host you again, very soon.Best Regards

10/10 Excellent

JERIBAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! We are definitely staying here again.
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2 May 2024
Dear JeribaiThank you for taking the time to share your comments. I am glad to know that your stay at Zócalo Central was excellent and that you had an incredible time in Mexico and with us.I hope you can come back very soon. It would be a pleasure to serve you again.Best Regards

10/10 Excellent

Jingjin

Liked: Staff & service, amenities, property conditions & facilities
Close to all interests
Stayed 2 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on 2 May 2024
Dear JingjinThank you so much for your comment. It makes us so happy knowing you took advantage of our great location to discover museums, restaurants, bars and all touristic spots around the area.We would be delighted to welcome you back soon!Best Regards

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and staff was nice
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2 May 2024
Dear ClaudiaThank you very much for sharing your experience with us. It is a pleasure reading that you enjoyed your stay thanks to our staff and beautiful infrastructure. It would be great to welcome you back soonBest Regards

10/10 Excellent

Claudia

Travelled with partner
Amazing hotel, my husband and I have stayed there a few times. Highly recommended.
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2 May 2024
Dear ClaudiaWe thank her once again for her loyalty and for recommending them to other travelers. I am very happy to know that her stay with her husband was incredible.We hope to serve you again very soon on your next visit to Mexico City.Best Regards

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel!
Stayed 4 nights in Apr 2024

10/10 Excellent

Samuel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location and very clean. Repeated visitors and will continue to do so.
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2 May 2024
Dear SamuelThank you very much for your comments and for your loyalty. I am glad to know that once again you were able to enjoy our location and the cleanliness of the hotel. I hope you had an incredible time being with us and in Mexico City.I hope you can visit us again, very soon.Best Regards

10/10 Excellent

karla Medina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 3 May 2024
Dear KarlaThank you very much for taking the time to write this comment. How nice to hear your stay at Zócalo Central was greta experience.We look forward to welcoming you back soon.Best Regards

10/10 Excellent

Otilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Francisco García, Gerente General Zócalo Central on 3 May 2024
Estimada OtiliaMuchas gracias por su calificación y por tomarse el tiempo de compartirla con nosotros. Nos alegra saber que nuestro servicio cumplió con sus expectativas. En Zócalo Central ustedes son lo más importante, por lo que recibir calificaciones como la suya, nos indica que vamos por buen camino. Estaremos más que encantados de atenderle nuevamente.Saludos Cordiales

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place and the staff was excellent and the food was alsome.Will make another tripout there
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2 May 2024
Dear RobertThank you very much for sharing your experience with us and highlighting the service of the staff, location, Cafe Central and breakfast at Balcón del Zócalo. We are really happy you had a great time with us.We will be delighted to receive you again very soonBest Regards

10/10 Excellent

DEBORAH, Houston

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the free food and drinks they offered. They hosted a lot of the Astros fans that visited for the Mexico City game. It was a memorable vacation at this hotel!!
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2 May 2024
Dear DeborahThank you very much for such a beautiful review and I am glad to know that it was an excellent vacation, our priority is to create unforgettable moments for our guests. I am very happy that you had a great experience not only because of Café Central, but especially thanks to our staff!We will be delighted to receive you again very soonBest Regards

10/10 Excellent

Angel G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff was awesome.
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 30 Apr 2024
Dear AngelWe feel truly grateful to read that your stay in Mexico City was enhanced by your experience with us, that you enjoyed the breakfast and Café Central, and that you would choose to stay with us again.I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mis papás fueron recibidos muy bien, estuvieron de visita el durante la visita de los Astros a la ciudad, y a pesar que hubo muy mucha gente dentro del hotel, los del staff fueron muy atentos a mis papás que son casi de la tercera edad. Les sorprendió la arquitectura y decoración del hotel. Muy bien.
Stayed 1 night in Apr 2024
Response from Francisco García, Gerente General Zócalo Central on 30 Apr 2024
Estimado ReneFue un verdadero placer ser sus anfitriones en la Ciudad de México y nada nos enorgullece más que recibir comentarios como el suyo referente a su estancia en Zócalo Central, esperamos sus papás hayan disfrutado el juego. Nuestra prioridad es el confort y satisfacción de cada uno de nuestros huéspedes. Será un placer recibirlo nuevamente en esta su casa.Saludos Cordiales

10/10 Excellent

Cesar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great open bar 24/7 beer soda coffe and other ammenities included breakfast buffet also included. Definitely reccomend if i could give the a higher rating i would definitely give it
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 30 Apr 2024
Dear CesarThank you very much for such a review and for recommending us with other travelers. I am glad to read that you had a very pleasant stay thanks to our services such as breakfast at Balcón del Zócalo and Café Central. I’m very proud our staff was friendly and able to assist you in every request, our main goal is to make our guests feel at home!We would be delighted to welcome you back soonBest Regards

10/10 Excellent

Maria Jovita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and welcoming. The property very well maintained
Stayed 7 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 29 Apr 2024
Dear Maria JovitaThank you very much for your review. I am glad to know that you enjoyed your stay with us thanks to the treatment of our staff, for us the most important thing is the comfort and satisfaction of our guests and I am proud to know that they made you feel at home.We hope to welcome you again very soon.Best Regards

10/10 Excellent

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel right in the historical area of Mexico City. The area was easy to get to and be picked up at. The staff were great and friendly. I’d definitely recommend this hotel.
Stayed 5 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 29 Apr 2024
Dear LisaThank you very much for sharing your experience with us and highlighting the service of the staff and our privileged location. We are very happy that you had a great time with us and that you recommend us to other travelersWe will be happy to welcome you again very soon.Best Regards

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an amazing stay at this beautiful and clean hotel! When we arrived they immediately assisted us with our luggage and offered us fresh cucumber water and a shot of tequila. They informed us on hotel amenities and concierge services.The following day we came back to our hotel room after a long day of sightseeing and to our surprise we had a note from Fernanda, roses, champagne and chocolate covered strawberries for our anniversary! Who does that? Lovely surprise!From the minute we arrived it was a wonderful experience! All of their staff were extremely helpful and accommodating and housekeeping team kept our room organized.They also have a 24 hour cafe that offers a variety of items including beer, a breakfast buffet that offers many delicious options like chilaquiles,pancakes and fresh fruit! We also took a tour that was offered with our stay.Then on our last day Albert “El Capitan” sent us two mimosas with our friendly waiter Esteban. The reason why I mention this is because they knew it was our last day which we did not mention, that meant they communicate with each other to create memorable experiences for their guests! Even without all of those extra perks that make this hotel amazing I would recommend staying here because they have a professional staff throughout the hotel who are always ready to assist and make your stay memorable! I wish I could remember all the names of the wonderful staff so I could thank them by name.I can’t wait to return!
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 29 Apr 2024
Dear DaisyHappy anniversary once again! Thank you for choosing us to celebrate such an important occasion. We appreciate your lovely review of your stay; it fills me with pride to know that you had an excellent celebration thanks to my team, who work tirelessly and dedicatedly to provide memorable moments to our guests every day. I'm delighted to hear that you enjoyed Café Central and the Balcón del Zócalo restaurant. I will proudly share your message with my entire teamI hope you can come back very soon. It would be a pleasure to serve you again.Best Regards

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
24 hour coffee shop was WONDERFUL amenity. Gym is not very good.
Stayed 1 night in Jan 2024
Response from Francisco García, Zocalo Central’s General Manager on 29 Apr 2024
Dear EricThank you very much for sharing your experience with us and highlighting our amenities and Café Central. Your comments are very important to us, to continue improving our services.We will be delighted to receive you again very soonBest Regards

10/10 Excellent

Jhonatan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty around the Hotel since it is in the downtown. Hotel was super clean and the staff amazing. Made me feel like a celebrity. Thank you so much
Stayed 2 nights in Feb 2024
Response from Francisco García, Zocalo Central’s General Manager on 26 Apr 2024
Dear JonathanThank you for such a lovely comment about your stay at Zócalo Central. Thank you for highlighting aspects such as our location, clean and the service of our staff.We would be delighted to welcome you back soonBest Regards

10/10 Excellent

Jonathan Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give them more stars!! I’ve stayed in a few hotels by the Zocalo, and this is the one I will be returning to moving forward! It’s spotless, and the staff is extremely kind. The food on the terrace is class A and the overall atmosphere is enchanting. Consider staying here, you won’t regret it!
Response from Francisco García, Zocalo Central’s General Manager on 26 Apr 2024
Dear JonathanThank you for such a lovely comment about your stay at Zócalo Central. I am proud to hear that you will return to stay with us in the future. Thank you for highlighting aspects such as our breakfast at Balcón del Zócalo and the service of our staff.We would be delighted to welcome you back soonBest Regards

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone very frendly, helpful, and the amenities are excellent. The location is greate. Right out side you cann take the truribuss and that will take you to all mayor turist places in maxico.
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 29 Apr 2024
Dear JoseThank you very much for your review. Our priority is to make sure our guests have a great stay and I am very happy that you had a great experience not only because of our prime location, but most of all thanks to our amazing staff!We will be more than happy to welcome you soon!Best Regards

10/10 Excellent

Connie

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean breakfast included ibwill definitely stay here again!
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 26 Apr 2024
Dear ConnieThank you so much for your comments. Im glad to know that you could enjoy our location, clean and breakfast at Balcón del Zócalo.I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Yasue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, Stuff was so friendly helpful for what we needed. Felt very at home.
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 23 Apr 2024
Dear YasueThank you very much for your kind review. I am glad to read that you had a very pleasant stay. I’m very proud our staff was friendly and able to assist you in every request, our main goal is to make our guests feel at home!We would be delighted to welcome you back soonBest regards

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the fact that the drawers in our room kept opening by ourselves, and the shower was extremely slippery. I have no complaints.
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 23 Apr 2024
Dear JoseWe appreciate your comment, and please be assured that guest feedback is crucial for us to continue improving our service. Rest assured that we will work on enhancing our service to make your next stay even better.I hope you can visit us again, very soon.Best Regards

10/10 Excellent

Ismael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to experience CDMX. We loved the balcon and the ammenities. Overall, a great stay and the staff was great. The room was a bit small but we didn't mind. We really enjoyed it.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jose, Woodland Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was very cultural and beautiful. Surrounding areas was safe and walkable. Felt completely comfortable around the areas. Will come again and stay here.
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 17 Apr 2024
Dear JoseThank you very much for your comment. I am glad to know that you had a great stay at Zócalo Central.We will be delighted to receive you again very soonBest Regards

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 17 Apr 2024
Dear AngelicaThank you for your comments and for taking the time to share your experience. I am glad to read that your stay at Zócalo Central was excellent.It would be a pleasure to host you again.Best Regards

10/10 Excellent

martin anthony

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all really helpful. A wonderful added feature, possibly unique to Central hotels is a 24x7 Cafe offering sandwiches and hot/cold drinks including beer that’s free to guests in beautiful atrium with living wall.
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 19 Apr 2024
Dear MartinThank you for your comments and for taking the time to share your experience. I am glad to read that the team's service was excellent and that you enjoyed the 24-hour Café Central service.We will be delighted to receive you again very soonBest Regards

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Zocalo Central was amazing. Free abundant breakfast at the charming rooftop restaurant plus hearty snacks and beer 24/7. The room was quiet and beautiful. The location perfect for seeing the historic center and all kinds of shopping. We found some of the front desk staff to be somewhat disdainful. We were not asked to open a spending account upon check in when we paid for the entire trip which resulted in our laundry being held hostage at 10 PM because we didn’t have “credit”. The lady insisted we go to the front desk in our PJs to open a “credit” account but finally her colleague came to the room with the credit card machine and our laundry that we needed in the morning. It was unfortunate that we were not appraised of the issue when we had called earlier. We had also offered to pay cash or use the credit card on file but the lady insisted it was impossible. So make sure that you open a “credit” account at check in if they forget to ask to avoid these problems.
Stayed 5 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 18 Apr 2024
Dear AnaThank you very much for your nice comment. We are very happy to know that you took advantage of our excellent location to see all the tourist spots in the area, breakfast at the Balcón del Zócalo restaurant, Café Central and beautiful room. We highly value the voice of each of our guests and we put a lot of effort into establishing effective steps for constant improvement. Please accept our apologies for any inconvenience you may have experienced during your stay. Please be assured that I have specifically noted your comments. Thank you to bring them to my attention for review and improvement.We are delighted to have had the pleasure of being at your service. We would love the opportunity to welcome you back and make your next stay an absolute pleasure.Best Regards

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended. Great location. Beautiful view from the restaurant.
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 18 Apr 2024
Dear EricThank you very much for such a beautiful review and for recommending us to other travelers! I am very happy that you had a great experience not only because of our privileged location so you could enjoy the view!We would be more than glad to welcome you back soon!Best Regards

10/10 Excellent

Guadalupe Lucia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely professional and always wanting to help guests. Hats off to Raul, Daniel, Antonio, Jose Luis, rooftop, housekeeping and all employees, they have the right attitude so customers would want to return to this property. Huge plus is free water, breakfast and 24/7 beer, food and location!
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 18 Apr 2024
Dear GuadalupeThank you very much for your review. I am glad to know that you enjoyed your stay with us thanks to Café Central, our location, but above all the service of our staff, for us the most important thing is the comfort and satisfaction of our guests, I will gladly share your message with Raúl, Daniel , Antonio and José LuisIt would be a pleasure to host you again.Best Regards

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant, amenities
Stayed 3 nights in Apr 2024

8/10 Good

Cinthya

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Only thing missing is a pool so 4.5/5. The included breakfast is delicious, especially that green juice.
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 16 Apr 2024
Dear CinthyaThank you for your comments and for taking the time to share your experience. I'm glad to read that breakfast at Balcón del Zócalo was excellent, especially the green juice. Your opinion is truly important to us, and we will take your comment into accountI appreciate your opinions and I really hope you can come back soon.It would be a pleasure to host you again.Best Regards

10/10 Excellent

Manoj, Jacksonville

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed for a week at this property with my family in March 2024. The entire staff was very helpful, excellent and were proactive in taking care of your needs. The manager, Mr. Francisco did listen to our concerns of limited vegetarian choices in the breakfast. The rooftop restaurant staff did everything and went out of their way to serve some vegetarian choices for us. There is a 24/7 snack bar, which is included in the cost of costthe stay and has a number of snack and drink choices. The location is very convenient and in the heart of the city. If we visit Mexico City again, I will again stay at this hotel, and have already been recommending this hotel to my friends and family.
Stayed 7 nights in Mar 2024
Response from Francisco García, Zocalo Central’s General Manager on 16 Apr 2024
Dear ManojThank you very much for your comments and for taking the time to write this kind review. The comfort and satisfaction of all our guests is our priority, I am happy to know that my staff and I were able to help make your stay excellent from the moment you arrived at Zócalo Central. I am also happy to know that you were able to enjoy our privileged location, Café Central and the service at the Balcón del Zócalo restaurant.I hope you can choose us again for your next trip. It would be a pleasure to serve you again.Best Regards

10/10 Excellent

Marcela, Weston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here and I love it. Staff is very friendly and helpful. Rooms are clean and spacious. Very walkable area. I highly recommend staying here!
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 16 Apr 2024
Dear MarcelaI am very grateful for recommending us and for choosing us once again as hosts in Mexico City, we love seeing you back. Thank you very much also for mentioning every aspect that made your stay a memorable experience such as the cleanliness of the rooms, location, but above all our warm and always friendly team, it definitely encourages us to continue working to maintain and improve our service in order to ensure that Each stay of each guest is extraordinary.We would be more than glad to welcome you back soon!Best Regards

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, staff, very accommodating, in a perfect location. There is no other place I would rather stay in Mexico City.
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 15 Apr 2024
Dear BrianThank you very much for your kind review. I am glad to read that you had a very pleasant stay thanks to the service of our staff and our perfect location.We would be delighted to welcome you back soon!Best Regards

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences I have had. The ambience was excellent. The professionalism of the staff was superb. The view of the Zocalo was fantastic. The free breakfast buffet was outstanding.
Stayed 2 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 15 Apr 2024
Dear KimThank you so much for your comments. Im glad to know that you could enjoy our privileged location, to enjoy the wonderful view and the brakfast at Balcón del Zócalo restaurant. I am very proud that the service from our staff has been excellent.We will be delighted to receive you.Best Regards

10/10 Excellent

Rohit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free beer and sandwiches 24 by 7!
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 15 Apr 2024
Dear RohitThank you very much for sharing your experience with us and highlighting the service of the Cafe Central. We are really happy you had a great time with us.We will be delighted to receive you again very soonBest Regards

10/10 Excellent

William, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 15 Apr 2024
Dear WilliamThank you for your comments and for taking the time to share your experience. I am glad to read that your stay at Zócalo Central was excellent.It would be a pleasure to host you again.Best Regards

10/10 Excellent

Yasue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 11 Apr 2024
Dear YasueThank you very much for sharing your experience with us. It is a pleasure to read that you enjoyed your stay.We look forward to welcoming you back soon.Best regards