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Reviews of Wingate by Wyndham Memphis East

2.5 out of 5
Wingate by Wyndham Memphis East
6069 Macon Cove, Memphis, TN

Reviews

7.8

Good

Rating 10 - Excellent. 399 out of 1005 reviews" "
Rating 8 - Good. 302 out of 1005 reviews" "
Rating 6 - Okay. 127 out of 1005 reviews" "
Rating 4 - Poor. 86 out of 1005 reviews" "
Rating 2 - Terrible. 91 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Renita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in May 2024

8/10 Good

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is convenient to I-40 and had good amenities around.. The breakfast was good with options for hot or cold food items, juices, pastries, fruit and other items. Check in was easy and staff was helpful and eager to help
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had only a one night stay. The property and rooms were very clean. Breakfast was good, enjoyed having fruit available
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello Sarah,We are delighted to hear that you found our property clean and enjoyed our breakfast selection, including the fresh fruit. Your positive feedback is greatly appreciated and we hope to welcome you back for another enjoyable stay soon.

8/10 Good

Christopher

Travelled with partner
Liked: Staff & service, amenities
The front desk person was courteous and prompt. The room was clean and the amenities were excellent! The area was sketchy, walls were super thin- could hear outside our room loud and clear.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Christopher,We appreciate your kind words about our staff and room cleanliness. We regret to hear about your experience with noise and the surrounding area. We encourage guests to contact our management directly for any concerns during their stay. Your feedback is invaluable in helping us enhance our guests' experiences.

8/10 Good

Evelyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the hotel was lovely! I will definitely stay at this location again
Stayed 2 nights in May 2024
Response from Manager on 20 May 2024
Hello Evelyn,We are thrilled to hear you had a pleasant experience with us! It would be a pleasure to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's fast internet connection is perfect for work or streaming
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Xavier,We're thrilled to hear that you found our internet connection convenient for your needs. Our goal is to provide a comfortable and efficient stay for all our guests. We hope this feature enhanced your overall experience with us.

10/10 Excellent

Sherrye

Liked: Cleanliness, staff & service, property conditions & facilities
It was as described.
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Sherrye,We are glad to hear that our hotel met your expectations. If you have any further feedback, please don't hesitate to reach out to us directly. Your input is valuable to us in maintaining our high standards.

10/10 Excellent

Marlon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really kind, and rooms were clean. Breakfast was better than average, and their coffee was pretty decent.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Marlon,We're thrilled you enjoyed our friendly staff, clean rooms, and breakfast offerings. Your satisfaction is our priority, and we're delighted to hear you appreciated our efforts to make your stay enjoyable. Thank you for sharing your positive feedback with us!

10/10 Excellent

stevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's convenient location near the city center makes it easy to explore local attractions and enjoy the vibrant atmosphere
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello stevan,We're delighted to hear that you found our hotel's location convenient for exploring the city center and attractions nearby. Our team aspires to provide a welcoming atmosphere for all our guests to enjoy their stay to the fullest. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

ELSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Manager on 10 May 2024
Hello ELSA,We're sorry to hear about your experience and appreciate you taking the time to share your feedback. Your comments have been noted, and we will ensure to address the areas mentioned with our team for improvement. We value your input as it helps us strive for better service for all our guests.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are exceptionally comfortable, ensuring a restful and rejuvenating sleep experience
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Jonathan,We are delighted to hear that you found our beds exceptionally comfortable. Ensuring our guests have a rejuvenating sleep experience is always our top priority. We appreciate your positive feedback and hope to welcome you back soon.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking is a huge perk for road trippers like us. Plus, the breakfast helped us save money on meals. We totally enjoyed our time here!
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Charlotte,We are delighted to hear that you found our free parking and breakfast offerings enjoyable during your stay with us. Your positive feedback is greatly appreciated and we hope to welcome you back again in the future for another wonderful experience.

10/10 Excellent

Aaryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's fast Wi-Fi connection makes it easy to stay connected and productive, whether you're traveling for business or leisure
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Aaryan,We are pleased to hear that you found our hotel's Wi-Fi connection convenient for your needs. Your satisfaction is important to us, and we are glad you had a productive stay. If you have any further feedback or require assistance, please don't hesitate to contact the hotel directly.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean property
Stayed 3 nights in May 2024
Response from Manager on 10 May 2024
Hello Michael,We are pleased to hear you enjoyed our hotel's location and cleanliness. Your positive feedback is appreciated as we strive to provide a top-notch experience for all our guests. Thank you for sharing your thoughts with us.

10/10 Excellent

Justice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness standards at this hotel are second to none, with meticulous attention to detail ensuring that every surface is thoroughly cleaned and sanitized
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Justice,Thank you for appreciating our commitment to cleanliness and attention to detail. We are stoked to hear that you found our standards to be top-notch. Your feedback is valuable to us as we continue to prioritize the cleanliness and comfort of our guests during their stay.

10/10 Excellent

Sandi

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy
Stayed 1 night in Jan 2024
Response from Manager on 6 May 2024
Hello Sandi,We are pleased to hear that you found our hotel clean and comfortable during your stay. We strive to provide a pleasant experience for all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large number of homeless on the block and the exterior of the building is a little misleading for the nicer conditions of the interior. Overall it was a positive experience though and I didn’t feel unsafe on the property.
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Andrew,We are pleased to hear that you had an overall positive experience during your stay with us. While we understand your concerns, the safety and security of our guests is always our top priority. We appreciate your feedback and thank you for choosing to stay with us.

6/10 Okay

erica

Stayed 1 night in May 2024

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Busy around the area traffic wise.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Nancy,We appreciate you sharing your feedback regarding the traffic in our area. It's something beyond our control, but we hope it didn't detract too much from your overall experience. Your comments will be shared with our team for future improvements.

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Start your day on a high note with the hotel's delicious breakfast spread, featuring fresh and flavorful dishes
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Ashton,We're delighted to hear you enjoyed our delicious breakfast offerings. Your feedback is greatly valued and we hope you left feeling energized for your day ahead.

10/10 Excellent

Steff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You'll be pleasantly surprised by the hotel's affordable prices, which offer unbeatable value for the quality of accommodation and service
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Steff,We're thrilled to hear you found our prices affordable and our service of high quality. Your satisfaction is our priority, and we appreciate your positive feedback about the value we provide. If you have any other comments or suggestions, please feel free to share them with us.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Step into your room and discover a clean and tidy space that feels like a home away from home
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Charlie,We are delighted to hear that you found your room clean and tidy, providing a cozy home away from home during your stay. Our team strives to create a comfortable environment for all our guests. Should you have any further feedback or queries, feel free to contact our management team for assistance.

10/10 Excellent

kama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's warm welcome sets the tone for a pleasant stay, with staff members who go above and beyond to make you feel at home
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello kama,We are delighted to hear that you enjoyed our warm hospitality and exceptional service during your stay. Our team takes pride in creating a welcoming atmosphere for all our guests. Your comfort is our top priority, and we are thrilled to have provided you with a pleasant experience. Thank you for sharing your feedback with us.

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel serves a delicious breakfast every morning, with a variety of options to satisfy every taste bud
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Harvey,We are pleased to hear that you enjoyed our breakfast selection. We strive to provide a tasty start to your day for all our guests. We hope this sets a positive tone for the rest of your stay.

10/10 Excellent

Nashae

Stayed 2 nights in Apr 2024
Response from Manager on 17 May 2024
Hello Nashae,Thanks for making us your hotel of choice. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Luis, Clarksville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Luis,We are very pleased to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. Your satisfaction is our top priority and we hope to welcome you back again soon.

6/10 Okay

Olivia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There was hair in the shower and on the wall. There was also hair on the new clean towels. I hate hair and it made me uncomfortable. Overall everyone was fairly nice. Cleanliness is just very questionable.
Stayed 3 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Olivia, We appreciate your feedback and are pleased to hear that you found our team friendly. Rest assured, we have shared your cleanliness concerns with our housekeeping team for further attention. Your comments will help us improve our service for all guests in the future.

10/10 Excellent

Roy, Burleson

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and the room was clean and in wonderful condition.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Roy,We're thrilled to hear that you enjoyed our pet-friendly accommodations and found your room to be clean and well-maintained. Your feedback is invaluable to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 Poor

Tamia

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Tamia, We're sorry to hear that your experience didn't meet your expectations. Please contact us with details of your stay so we can address any issues. We strive to provide exceptional service for all our guests.

6/10 Okay

Kimberly

Travelled with family and small children
We stayed in this place a week before this visit and it was amazing. This time we stayed and it smelled like a weed dispensary from the minute we walked into the lobby to the elevator and the halls. We have a 1 month old so it was the last thing we wanted to to breathe in. The staff were great, but the weed smell had to go. The hotel was well kept and staff were friendly and nice.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Kimberly, We appreciate the kind words about our staff and hotel maintenance. We take cleanliness and guest experience seriously and will address the issue raised accordingly. Thank you for bringing this to our attention, and we hope to better serve you in the future.

10/10 Excellent

Dixie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 24/7 front desk gave us peace of mind, and the non-smoking policy ensured fresh air throughout the hotel. We loved it!
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Dixie,We are thrilled to hear that our 24/7 front desk service provided you with peace of mind and that you appreciated our non-smoking policy for a fresh atmosphere. Your satisfaction is our top priority, and we hope to welcome you back for another fantastic stay in the future.

2/10 Terrible

Kathleen

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here by a very rude person.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Kathleen,We're disappointed to learn about your experience. Please feel free to reach out to our management team to discuss your concerns further.

2/10 Terrible

Katryce

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They ask for an additional deposit on arrival beware. Outside neighborhood doesn't look safe.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Katryce,We appreciate your feedback and take all guest concerns seriously. Our deposit policy helps ensure the safety of our property. We regret if the neighborhood did not meet your expectations and advise guests to reach out to local authorities for any safety concerns in the area.

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities
The front desk staff was very nice and helpful. The room was clean. Breakfast was good. Renovations were being done outside my door on the third floor. All the carpet was being replaced.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello DAVID,We're glad to hear you found our staff accommodating, enjoyed breakfast, and had a clean room during your stay. We apologize for any disruption caused by the renovations on your floor, but we appreciate your understanding as we work to enhance our facilities for future guests.

8/10 Good

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like paying an extra $100.00 Deposit that I was not aware of. The area doesn't look safe.
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Juanita, We apologize for any inconvenience caused by the deposit, as outlined in our policies. The safety of our guests is a top priority, and we have security measures in place. Your feedback is important to us, should you have further concerns, please contact our management directly.

8/10 Good

Tiawanna

Stayed 2 nights in Mar 2024
Response from Manager on 15 Apr 2024
Hello Tiawanna, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The property was clean inside an out staff was helpful.
Stayed 5 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Mark,We appreciate your positive feedback on our cleanliness and helpful staff during your stay at our hotel. Your satisfaction is our top priority, and it's great to hear that you had a pleasant experience with us. Thank you for taking the time to share your thoughts, and we hope to welcome you back in the future.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We walked into our first room and it smelled like smoke really bad and we went to the front desks and she traded us rooms without hesitation. The safe that we encountered was friendly and amazing! We look forward to staying there again!
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Kimberly,We appreciate your feedback and are pleased to hear that our team promptly addressed your concerns. We are delighted that you enjoyed the service provided by our staff and found them friendly and amazing. We can't wait to welcome you back for another enjoyable stay.

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the hotel and room was very clean. Didn't like that our TV in our room wouldn't work. The woman at the front desk didn't help with the issue, either. The shower water looked greenish brown. Someone in the room next to ours kept slamming doors off and on all night. (Which we understand, isn't the fault of the hotel). It was just annoying when we needed to get our sleep, as we had to check out the next morning.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Kenneth,We appreciate your feedback regarding the hotel's cleanliness. We regret to hear about the issues you encountered with the TV and the shower water color. We strive to provide a comfortable stay for all guests and will address these concerns with our team for improvement. Thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

MARILYN

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello MARILYN,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback, so we can work on improving our services. Hope to welcome you back in the future for a better experience.

10/10 Excellent

Terrineka

Travelled with partner
Liked: Amenities
Everything was great
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Terrineka,We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction is our top priority, and we appreciate your feedback. Should you ever return, we hope to provide you with an equally enjoyable stay.

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. We had a room with three beds. The room and property was very clean and always felt safe. Would stay here again!
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Tara,We are thrilled to hear that you enjoyed your stay with us and felt comfortable in our clean and secure property. Your kind words motivate us to continue providing exceptional service to all our guests. We can't wait to welcome you back for another fantastic experience in the future.

8/10 Good

Yessica

Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Yessica, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Richard

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Traveling through late in the night, we pulled the ratings for local hotels. This one received a 4.0 rating, the best rating in the vicinity, so away we went. The girl at the desk assured me they never had any issues and our vehicle would be safe: not completely assured of this, we parked underneath a light where cameras were in view. We discovered, only after walking to the vehicle, that it had been broken into via the driver’s side window. I go back in to ask if they knew what had happened and it was no big deal to them, no concern, no “we’re sorry.” There were 6 vehicles, including ours, that were smashed and grabbed that night and no concern for anyone who paid to stay there from the hotel.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Richard,We value your feedback and apologize for any inconvenience you experienced at our hotel. Rest assured that we take all incidents seriously and have security measures in place. Your comments will be shared with the team for further review and improvement to ensure the safety and satisfaction of our guests in the future.

10/10 Excellent

Mary Jane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The price was affordable and it included breakfast, which was good. The staff was friendly and accommodating. Great place to stay, we definitely recommend it.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Mary Jane,We are delighted to hear that you had a comfortable and pleasant stay with us! It's wonderful that you enjoyed our clean rooms, affordable pricing, delicious breakfast, and friendly staff. Thank you for recommending us to others, we look forward to welcoming you back in the future.

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Juana,We are thrilled to hear that you had a wonderful experience at our hotel! Should you have any further comments or suggestions, please do not hesitate to contact us directly.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close by store.
Stayed 3 nights in Feb 2024
Response from Manager on 12 Mar 2024
Hello Kimberly,We are pleased to hear that you found our hotel to be clean and conveniently located near a store. Your feedback is greatly appreciated. Thank you for taking the time to share your experience with us.

6/10 Okay

Alyssa

Travelled with partner
Liked: Cleanliness
Quiet and nice setting
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Alyssa, We are delighted to hear that you enjoyed the peaceful ambiance of our hotel. Your comfort is our priority, and we strive to provide a serene environment for all our guests. Should you choose to stay with us again, we look forward to exceeding your expectations.

10/10 Excellent

Rick

Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Rick,We are delighted to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another excellent experience.

4/10 Poor

Troy

The shower and bathroom dirty another persons hair in the shower like it hadn’t been cleaned
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Troy,We appreciate your feedback regarding the cleanliness of our bathrooms. Rest assured that your concerns will be shared with our housekeeping team to ensure improvements are made for all our guests' comfort. Thank you for bringing this to our attention and for choosing to stay with us.