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Reviews of Comfort Inn Memphis Downtown

2.5 out of 5
Comfort Inn Memphis Downtown
100 N Front St, Memphis, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the event we were attending. The staff was very friendly and helpful. We were pleased with our stay.
Stayed 4 nights in May 2024

10/10 Excellent

Michele

Travelled with group
Liked: Amenities
The. Breakfast is very hardy with a lot of items. The staff was superb and the grounds were clean and safe.
Stayed 3 nights in May 2024

10/10 Excellent

Kathleen

Travelled with group
Great location.
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and location good for access to convention center. Nice views of Mississippi River. Easy walk to Bass Pro/Pyramid. Good breakfast, but i would not walk to restaurants at night.
Stayed 5 nights in May 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very clean and comfortable
Stayed 3 nights in May 2024

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Alexis

Travelled with family and small children
Liked: Staff & service
This property was decent not in the best area would probably not stay here again . The staff was great and the breakfast was great and rooms were pretty clean.
Stayed 2 nights in May 2024

6/10 Okay

Kristen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were looking forward to using the pool and pool deck. I understand the pool was not open yet, but the deck area was not accessible for the expected use. It is a perfect location for sunset and viewing of the bridge lightshow after sunset. We and other guests we spoke to were very disappointed with these unavailable amenities.
Stayed 2 nights in May 2024

8/10 Good

Jeannette

Travelled with partner
Liked: Amenities
Front desk was able to move us to a handicap room and allow us to stay parked out front for our one nights. And breakfast was good.
Stayed 1 night in May 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient, easy to walk downtown, public transport, and highways. Great room, staff, and very quiet.
Stayed 3 nights in May 2024

8/10 Good

William D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine.
Stayed 2 nights in May 2024

6/10 Okay

Michael

Their housekeeping policy is serving the room each 3 days for “environmental “ reasons but the 1980 vintage toilet uses 4 gallons of water per flush. So much for saving the environment. I did request service each day and they did it. Get down to the breakfast early as they seem to run out of food towards the end of the service
Stayed 3 nights in Apr 2024

10/10 Excellent

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were on the 14th floor. We had some good views. Breakfast was good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ronald, Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the on site parking was very safe.
Stayed 1 night in Apr 2024

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking the hills was not easy, places to eat not in walking distance for us seniors.
Stayed 2 nights in Apr 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from highway
Stayed 2 nights in Apr 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Receptionist was super friendly and breakfast was good.
Stayed 1 night in Apr 2024

6/10 Okay

LaWanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The hotel was in walking distance to the convention center which was a plus. The ambience of the hotel felt dreary inside. We had problems with the card reader to get into the garage and hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mary, Oak Park

Travelled with family
Liked: Staff & service, amenities
Easy stay, convenient clean with nice staff. Parking is a little industrial feeling but reasonable and convenient so this was fine with me. Had a view of the river which was nice! Great breakfast
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Mariela

Stayed 1 night in Mar 2024

8/10 Good

CLAUDE

Travelled with family
Liked: Amenities, property conditions & facilities
Personnel pas trop coopératif
Stayed 1 night in Mar 2024

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Parking was a challenge, but everything else was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to find the parking
Stayed 1 night in Mar 2024

10/10 Excellent

James Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Mar 2024

10/10 Excellent

Aimee

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
All the staff was excellent and the breakfast was amazing! I loved that they had coffee/tea always available and even cookies. My room was cleaned very well. The only negative was the continual construction, the drilling was alot. It did stop at night.
Stayed 6 nights in Mar 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, safe area, not a far walk from Beale Street and the trolley is right there to drop you off and easy to take!
Stayed 2 nights in Mar 2024

10/10 Excellent

LISA A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to be able to get around to some of the historic sites in Memphis. Great breakfast.
Stayed 4 nights in Mar 2024

10/10 Excellent

Denny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff.
Stayed 4 nights in Mar 2024

8/10 Good

Doneica

Stayed 1 night in Mar 2024

4/10 Poor

Jon

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Breakfast good and staff helpful and friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Taylor

Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest staff I have ever experienced!
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Joshua,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Michael KruppGeneral Manager

6/10 Okay

Cesar

Stayed 3 nights in Feb 2024

8/10 Good

Mike

Stayed 1 night in Feb 2024

6/10 Okay

Mabel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Probably won’t stay here again. Staff seemed irritated and unavailable. Breakfast was good, but didn’t have bacon, (as advertised). Asked the cook if she would put some bacon out, and the housekeeper said no, we’re going to close soon. It was 8:57 AM, and they closed at 10. I said that’s over an hour. The cook then said she would have to prepare and it would be a while. She never returned. Went to the desk to check out, no one there for at least 15 minutes. No breakfast and long wait to check out with workers with attitude equals No return for me !!!! Never again !
Stayed 2 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Mabel,Thank you for taking the time to complete our online survey regarding your recent stay with us,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your accommodations on your recent visit. I have shared your feedback with my breakfast staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Memphis.Kind regards,Michael KruppGeneral Manager

10/10 Excellent

Damir

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Damir,Thank you for your review. I am delighted that you enjoyed your accommodations.We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Best Regards,Michael KruppGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Lisa,Thank you for your 5 out of 5 rating! Your survey responses will serve as encouragement to all of our staff. We look forward to another opportunity to host you at our property.Sincerely,Michael Krupp General Manager

8/10 Good

Welton

Stayed 1 night in Feb 2024

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was accessible and bed was low height as advertised
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Robert,We would like to thank you for taking the time to complete our online survey. It was truly a pleasure having you as our guest.We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Best Regards,Michael KruppGeneral Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Valued Guest,We appreciate your feedback.It was truly a pleasure to have you here as our guest! We hope to see you again soon!Sincerely, Michael KruppGeneral Manager

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Ellen,Thank you for taking the time to review our hotel. It was truly a pleasure to have you as our guest.We hope to see you again soon,Kind regards,Michael KruppGeneral Manager

4/10 Poor

Michelle

Business traveller
Disliked: Amenities, property conditions & facilities
It was not a great hotel. I don’t understand how it has good reviews.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Michelle,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for your specific comments which are so important to ensure that our staff is exceeding not just meeting your expectations. Michael KruppGeneral Manager

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice please
Response from General Manager on 11 Feb 2024
Dear Obed,Thank you for your review. ’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Michael KruppGeneral Manager

8/10 Good

Willie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Willie,Thank you for taking the time to provide us with your review.Thank you for choosing us!With much appreciation,Michael KruppGeneral Manager

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Jan 2024
Response from General Manager on 11 Feb 2024
Dear Obed,Thank you for giving us such a wonderful rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are looking forward to having you again as a guest in our hotel. Sincerely,Michael KruppGeneral Manager

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from General Manager on 25 Feb 2024
Dear Elizabeth,Thank you for giving us a perfect rating and for recommending our hotel to other travelers!Regards,Michael KruppGeneral Manager

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on 25 Feb 2024
Dear Linda,Thank you very much for taking the time to let us know about your recent stay at our hotel.We are looking forward to having you again as a guest in our hotel.Sincerely,Michael KruppGeneral Manager

8/10 Good

Kevin

Stayed 1 night in Jan 2024
Response from General Manager on 25 Feb 2024
Dear Kevin,Thank you for choosing our hotel and for taking the time to write a review.We look forward to welcoming you back to our hotel in the future. Sincerely,Michael KruppGeneral Manager