Dear Marisa,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Dean,We appreciate you taking your time to express your opinion, it helps us when implementing the right improvements.We are very sorry to learn that you were not fully satisfied with your stay.In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort.Your review will be forwarded to the different departments in charge, for further improvements.Best Regards,Hotel Riu Emerald BayOnline Reputation Manager

Dear Alexander,We always recommend to leave the full name on feedbacks, so we can do the proper follow up of what you are stating and assist you when applicable.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort.Your review will be forwarded to the different departments in charge.Best Regards,Hotel Riu Emerald BayOnline Reputation Manager

Dear Benjamin Hernández,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much, Benjamin!Warmest wishes,Hotel Riu Emerald BayOnline Reputation Manager

Dear Cupertino,We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Emerald BayOnline Reputation Manager

Estimado Alfredo,Muchas gracias por alojarse con nosotros y por compartir su comentario.Creemos firmemente que los huéspedes son lo primero, por lo que nos entristece saber que no ha quedado completamente satisfecho con su reciente estancia.Nos gustaría agradecerle que haya elegido nuestro hotel para su estancia.Tomaremos nota de sus comentarios para futuros cambios y mejoras.Esperamos volver a darle la bienvenida.Atentamente,Hotel Riu Emerald BayOnline Reputation Management

Dear Juana,We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in every day. Thank you very much for your kind words.We really look forward to working for you again, Juana!Wishing you the best,Hotel Riu Emerald BayOnline Reputation Manager

Dear Fortunato,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, Fortunato,Hotel Riu Emerald BayOnline Reputation Manager

Dear Jessica,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Armando,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Emerald BayOnline Reputation Manager

Dear Matthew,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Carla,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Beatriz,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Emerald BayOnline Reputation Manager

Dear Michael,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Adrian,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you.We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Emerald BayOnline Reputation Manager

Dear BRIAN,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Bob,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Emerald Bay! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Emerald BayOnline Reputation Manager

Dear Ashley I,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Emerald BayOnline Reputation Manager

Dear Gregory,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Emerald BayOnline Reputation Manager

Dear ANGELICA HERNANDEZ,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay.It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Emerald BayOnline Reputation Manager

Dear Kenneth,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

Dear Adelina,It is nice to know that you enjoyed your stay with us so much.It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Emerald BayOnline Reputation Manager

Apreciado Simone Aoy yee,Gracias por su comentario, Nos apena saber que nuestra selección de alimentos y bebidas no cumplió con sus expectativas. Nuestro establecimiento cuenta con un grupo de cocineros dedicados que trabajan arduamente cada día para complacer a la variada clientela que nos visita. Sin embargo, notamos que, en su situación, no logramos alcanzar ese objetivo.Hemos anotado sus inconvenientes y los trataremos con los departamentos pertinentes en orden de seguir mejorando cada día.Ojalá vuelva a brindarnos una oportunidad de recibirle en alguna de nuestras instalaciones y, podamos así ofrecerle, el maravilloso servicio y la estancia 100% satisfactorios, que acostumbramos a brindar.Cordialmente, Hotel Riu Emerald BayOnline Reputation Manager

Dear Stephen,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Best Regards,Hotel Riu Emerald BayOnline Reputation Manager

Dear Greg,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Emerald BayOnline Reputation Manager

Apreciada Elizabeth,Muchas gracias por hacernos llegar sus tan amables comentarios.Estamos encantados de observar que se marchó satisfecho con nuestros servicios y, sepa usted, que, le esperamos muy pronto para ofrecerle otra especial estancia entre nosotros.Vuelva pronto a visitarnos.Cordialmente, Hotel Riu Emerald BayOnline Reputation Manager

Dear Roy,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. Thank you very much.We hope you will come back soon!Kindest Greetings!Hotel Riu Emerald BayOnline Reputation Manager

Dear Deborah,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Emerald BayOnline Reputation Manager

Apreciado MartinGracias por su comentario,Es muy satisfactorio conocer que se sintió feliz entre nosotros, lo cual nos hace pensar que, quizás vuelva a visitarnos en alguna de nuestras instalaciones donde no tenga dudas, le atenderemos en nuestra línea profesional y hospitalaria.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Emerald BayOnline Reputation Manager

Dear Michael,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager